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Xfinity Review: Is it worth it?

Xfinity internet customer reviews

User Rating Distribution
5 Stars10
4 Stars5
3 Stars8
2 Stars8
1 Star91
0 Stars0
Starting at:$39.99/mo
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Everything except technicians

Worst experience with any company. You rate the worst with any company I dealt with in all of my business experience.

Having them as a sole provider in town. They stink

Different quote every time you call. Pricing is terrible. Customer service is the worst. Hate dealing with unethical people. Really have to get another company in my zip code. Would drop them immediately. Wow what a bunch of uneducated people dealing with their outsourced agents.

Xfinity customer service has gone down the drain.

I sorely disappointed with Xfinity customer service people. They are not worthy to be called representatives. Totally unprofessional. Companies need to realize their customer service people can make or brake their company. I am disappointed.

Constant fee increases.

Been with them for over 30 years. I'm done after this contract. Arbitrary rate / equipment rental fee increases are outrageous. The reps I have talked to (when you can understand them) are polite and professional but it's very obvious the mid and senior management of this company could care less about the customer. People are not stupid. Xfinity won't be in business in 5 years if they maintain this attitude.

customer service 12/22/20 with Hamid from Canada

I had to call multiple times for a resolution and correction to my bill, I receive prompt service on 12/22/20 with customer service rep Hamid from Canada he was very personable and promptly contacted area that corrected and credited my acct , my bill was resolve with basing it on an unlimited plan of 45 dollar per line instead of a bill of >830 dollars due to when I did call earlier for unlimited plan there was an error in the change of the billing of cell phone service, Hamid stayed on the phone with me until this was credited and resolve and offered any other areas to help with my xfinity experience and he was very apologetic and concern for my frustrations, I could not say more of how he made me decide to do better in my communication with my job as a travel nurse and also be more approachable with clients and families when there are disputes of customer relations need address and resolved, I decided to stay a customer with xfinity based on Hamid from Canada customer service skills and then next the cell phone service

The Service!!!

They have the worst customer service of any company in America. The automated phone service line is a joke. High prices, Horrible Service!!!

Everything. Especially customer service.

I call them "another $10 Comcast". They "hose" customers for each small add-on and there is no way to contact a real person within 24 hrs. Then, I get a almost non-speaking English person and a very poor connection.

Can't reach customer service or tech support.

Horrible experience with this company. I had to drive to the store. Store customer service is excellent. To get any help took me 7 hours.

They are blocking conservative programs, Newsmax

They cost way to much money and they are constantly scrambling conservative channels.

Customer service is non-existent and takes hours.

Internet, so streaming also, became constantly unreliable. After wasting hours on the phone, eventually got a technician out. He removed a 'splitter', installed by them, which he advised should never have been there. Comcast agrees but want $70 regardless. But, we are not in a central location and we will have to pay. Comcast as a service provider is just awful.