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Good Sam Roadside Assistance Reviews

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  • Pros
  • Very competitive pricing
  • Special coverage for RVs
  • Unlimited distance towing
  • Rewards offered if your vehicle is stolen
  • Discounts at AAMCO
  • Cons
  • Slightly out of date website

Good Sam Roadside Assistance

Good Sam offers roadside assistance for breakdowns, flats, tows and other common auto issues. The company specializes in coverage for RVs and offers several service plans for those kinds of vehicles. However, they also have a comprehensive plan for regular family vehicles. Their Good Sam Platinum+ plan covers all household vehicles you own (which means any non-commercial vehicles like cars, SUVs and minivans). They also automatically cover you, your spouse and your dependent children under your plan.

One great feature is their unlimited distance towing policy. If your car needs to be towed, they will cover the total towing cost to the nearest service facility. Other top companies only cover towing up to a certain amount and you have to pay the rest. Also, members get large 15% discounts, up to $150, on repairs at AAMCO.

Another interesting feature is their theft rewards. If your car is stolen, Good Sam offers a $5,000 reward to the person who discovers it. It's also good to know that Good Sam's coverage area spans all of the US, Canada, Puerto Rico and the Virgin Islands. This is yet another thing that makes them unique, as most roadside assistance plans only cover the continental US.

Good Sam's mobile App makes it much easier to seek help, should something happen on the road. The App uses GPS to track your exact location, as well as, giving you the option to pre-register your vehicle, making service times much shorter. You'll even be able to see how far away your roadside assistance is, and how long it will take them to reach you. This is a very useful little tool.

Plans and Pricing

Good Sam offers a few different plan options for you to choose from. These mostly cater to RV owners and households with more than one vehicle:

Auto & RV Standard - For $69.95 a year Good Sam will cover 1 recreational vehicle and any non-recreational vehicle you may own, such as cars, vans and motorcycles. Another great thing is that everyone in your family is covered at no extra cost. This includes, spouses, domestic partners, and dependent children under the age of 25. As part of your coverage, you will get 24/7 towing covered by your plan to the nearest service center, no matter how far away it might be. They will also send a mobile mechanic to help you with your vehicle, should something happen on the road.

This includes bringing spare tires, changing flat tires on the spot, bringing fuel and different fluids you may need for your vehicle and even helping you get into your car if you lock yourself out. The only thing you have to pay is for parts and labor. Another benefit is up to $1200 Trip Interruption coverage in case you get into an accident while on a road trip and need to pay for any necessary lodging, car rentals or food expenses. You will also receive an emergency referral service to help you when you're far from home and should ever need a doctor, hospital, or even a lawyer.

This feature is something that few other roadside assistance memberships offer. Of course, as with any membership, Good Sam has discounts such as 15% off of certain parts and services at any AAMCO Transmission Centers. With so many useful and practical services, the Auto & RV Standard plan has plenty of good value at a very reasonable price.

Auto & RV Platinum - For $104.95 a year you can get all the Auto & RV Standard Coverage plus coverage of multiple RVs, utility trailers, leases, rentals and even a car borrowed from a friend or family member. You will also get all the roadside assistance from the Standard Plan with $1500 in Trip Interruption Coverage, which is $300 more than in the Auto & RV Standard plan. As part of your membership in the Platinum Plan, you will get access to a 25% discount at Avis or Budget rental car services, 20% off of hotels including Days Inn, Howard Johnson, and more. Good Sam even has a concierge service you can call for help finding repair and service facilities, gas stations, and even food and lodging. With lots of different features, this plan is great for those who want a little more bang for their buck.

Auto Platinum - Just like the name says, this plan is strictly for those with non-recreational vehicles. For $69.95 a year you get coverage for all non-recreational vehicles you own and coverage for all family members as with the Auto & RV Platinum. You also get the same towing coverage as with the other plans and the same roadside assistance, however, the only discounts you have access to are the 15% off of certain parts and services at AAMCO service centers. This plan lacks some of the features that come with the RV plans, but it is a decent plan for those without an RV.

All in all, Good Sam has plenty of great plans that rivals other roadside assistance plans, with an eye towards the RV owner's needs.

Roadside Tips

For those wanting to know more about care for their vehicle, advice by mechanics and car industry professionals, or just simple tips about upkeep, Good Sam provides a blog full of great information. Some of the most recent articles include information such as knowing what materials to keep in your car in any kind of snow or ice related emergency, a how-to on inspecting and replacing your RV bearings and wheels, and repairing an RV battery. You can find plenty of easy to read guides that cover any car problems you can think of. They're a great resource for automobile lovers who want to learn more about how to care for their vehicle.

Verdict - Great

Despite their slightly outdated website, Good Sam really earns its name with its impressive features and pricing. They feature plenty of unique services for RV owners and non-RV owners alike. Good Sam is a good idea.

Last Updated:

Good Sam Roadside Assistance Consumer Reviews

Average Customer Rating

4 out of 10 rating 4 7 User Reviews

User Rating Distribution

Ratings: 10 - 9 2
Ratings: 8 - 7 0
Ratings: 6 - 5 1
Ratings: 4 - 3 1
Ratings: 2 - 1 3
6 out of 10 rating 6 Includes all vehicle cars, trucks, RV Motorcycles Tow truck driver damaged car

When I first called for a tow I didn't get Good Sam Club. The guy asked which service I had. I asked isn't this Good Sam Club. He fumbled than said yes. He didn't know what he was talking about. I called back and received an actual Good Sam's person who was helpful. Tow truck driver was to be there in an hour but he called and had to take another call.??? Wouldn't tow it to the nearest Hyundai dealer it would be additional charge I would have to pay. There reimbursement policy sucks. We got only 2 days of a rental car and we were without a car for 2 weeks. Same with Food & Lodging 2 days only. They go by how long the mechanic's hours to fix your car. It doesn't matter to them they had to order a transmission and wait for it to come in. I read the pamphlet again and notice they only cover accidents not mechanical breakdowns. I have the extended warranty I think that is why we are getting the 2 days of car, lodging & food. I think I'm returning to AAA.

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10 out of 10 rating 10 Patient, concerned, and knowledgable None

Stopped at at rest area between Santa Rosa and Albuquerque, NM and brakes locked-up on our motorhome. Tobias Lucero of Diesel Racing Parts drove 1 hour + from Las Vegas, NM to fix the problem and get us back on the road again. He was patient, concerned, and knowledgeable. Very pleased with his excellent service.

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1 out of 10 rating 1 No pros No help in an accident situation

My husband and I joined Good Sam Roadside Assistance two years ago. Last week we hit a deer on an interstate at night. The car was totaled. We had to spend the night at a hotel, and get a rental car to travel over 120 miles to our home, as well as have the car towed. We called Good Sam about Trip Interruption coverage, BUT we're told these expenses were not covered, since we hit a deer, not a car. We have reinstated our previous roadside assistance, who will provide service in the event of accident, deer or otherwise. I would not recommend this company to anyone.

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2 out of 10 rating 2 NOT WORTH THE TROUBLE SERVICE IS NOT AS ADVERTISED

I WAS LUCKY; I BROKE DOWN IN MY DRIVEWAY'IT TOOK 6 DAYS TO GET TOWED TO THE REPAIR SHOP. I TRIED TO HELP AND WASTOLD THATT THEY WOULD NOT PAY FOR THE TOWE. I NEVER COMITTED TO ANYONE THAT THEY WOULD GET THE JOB; I GAVE THE INFO TO THE PEOPLE AT GOOD SAMS SO THEY COULD CALL THEM. THEY WERE TELLING ME THAT THEY COULD NOT FIND ANYONE.

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1 out of 10 rating 1 Seemed like a good choice based on reviews Not a practical choice - read fine print

I was stranded miles away from home on the freeway at night with 1% left on my phone and I called good sam and explained my situation the person on the other end of the phone was passive aggressive didn't care one bit I had an attitude and took his time... to say the least frustrating. He asked me what I thought was wrong with the car I said it could be the transmission then he proceeded to argue with me that my plan only covers a tow to the nearest service station in their network which was an AAMCO transmission center in the middle of nowhere because I was miles away from home (about an hour drive) stuck on the 5 freeway AT NIGHT.

The service center was in the opposite direction from my home and then of course my phone died.

I had to walk to the nearest place to charge my phone which was a casino!

Gas station didn't have any chargers.

Anyway to cut a long story short I finally was able to get a tow truck three hours later which towed my car home. And by the way I was driving a classic Mercedes vintage collector car. Of you see this car did not belong at an AAMCO transmissions center especially in the middle of nowhere.

Advice for anyone contemplating getting good Sam roadside assistance is don't do it.

DON'T DO IT!

Find another service thats not going to leave you in a dangerous situation. Stranded.

I called and canceled them the next day.

Hope this helps - good luck!

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4 out of 10 rating 4 Good service and reasonably fast. Reasonably price They cancel your membership if too many claims

Been with Good Sam for approx 2 years. Liked their service and had legitimate claims for services needed. GS canceled my membership in year 2. Got a thanks but no thanks letter in the mail saying membership was cancelled immediately due to service calls that was more than reasonable. Have yet to see prorated refund and it has been a month since I sent them a complaint letter. Typical crappy insurance program hyped to be special. Pay the premium but if you USE services, even if legitimately needed, membership us cancelled. Good Sam spends more on paper junk mail deluging your mailbox that they could better spend on providing coverage for their customers. Don't waste your money on this program. I'll go back to AAA. May pay more but never was cancelled in over 20 years of membership. Buyer beware. Scam.

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9 out of 10 rating 9 Care about their customers None

I have never known a roadside assistance company to be so caring. We travel a lot and with Good Sam cover we really feel safe. When we broke down a month ago we called them and they came out quickly and towed us to the nearest garage. They called us the following day to check up to see if everything was ok, I’ve never known a company to do that! Great Service!

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In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.