HughesNet Internet Plans & Reviews

HughesNet Satellite Internet Pricing, Packages & Reviews

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HughesNet Reviews

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HughesNet, which was established as a satellite internet service provider since the mid-1990s, has become a big name in the world of satellite internet, building on its strong and lengthy reputation.

Of course, the rural area provider has competitors like Dish Net to worry about, and that's why it's vying for your attention, with deals and other perks. Of course, the trouble with competition for consumers is selecting the satellite dish provider that's right for you.

Inside this guide, you'll find the important details regarding the HughesNet internet plans, including the internet connection speeds, the Hughesnet customer service, the tools and apps, and more. Hopefully, by the time you finish this guide, you'll know whether or not HughesNet satellite internet is right for you.

Internet Plans

There are plenty of HughesNet internet plans for you to choose from, especially since the satellite dish provider has unveiled the Gen5 technology. And you know what Gen5 means? That's right, faster high-speed internet.

However, this means that the previously available HughesNet satellite internet plans have been changed. Now all of the purchase options include 25 Mbps download speeds and 3 Mbps upload speeds. So how do the purchase options differ then? Well, you're instead paying for the data cap, which ranges between 10 and 50 GB.

What's also included in these high-speed internet plans?

Built-in WiFi, meaning that you can connect your home wirelessly, no hard data limits, meaning that once you exceed your data cap, you won't be cut off or charged more but instead face reduced speeds, video data saver, meaning that you can watch more videos while using less data, bonus zone (50 GB of free data between 2 AM and 8 AM, when internet congestion is less likely to occur), and free standard installation, though this can be a limited time offer.

Overall, these internet access plans are fantastic if you happen to live in a rural area where only dial-up internet (and dial-up internet is just not feasible in today's society) is available and have a clear view of the southern sky. Let's delve into each quickly.

  • HughesNet 10 GB: This service plan is perfect for a single person or two who indulges on the internet.
  • HughesNet 20 GB: This is best for a small family or a group of friends.
  • HughesNet 30 GB: This service plan is ideal for the modern family, who enjoys streaming constantly and downloading large files.
  • HughesNet 50 GB: This data cap is great for those who enjoy using the internet constantly (though it still feels a little limited compared the 1 TB caps Comcast XFINITY internet incites).

Related: Compare Internet Providers in Your Area

Key Considerations of HughesNet Internet

HughesNet's services have therefore evolved over the years and the provider now offers pretty impressive satellite internet speeds via its Gen5 service. The provider, while not among the best internet providers available, also offers various contact methods for customer service, with around the clock tech support, online assistance, and even live chat support.

HughesNet's services have therefore evolved over the years and the provider now offers pretty impressive satellite internet speeds via its Gen5 service. The provider also offers various contact methods for customer service, with around the clock tech support, online assistance, and even live chat support.

Read More: HughesNet is featured on our list of the top satellite internet providers.

Among all the providers of satellite internet service, what HughesNet stands out with is their commitment to offering competitive prices, fast speeds with their Gen5 service, and mass availability regardless of how remote your location may be.

Gen5 technology is especially appealing because it provides some of the fastest download speeds around when it comes to satellite internet, so shopping, chatting, watching video clips, and downloading music can be done without frustration and total convenience. However, if you do purchase any of these plans, you must commit to a 24-month contract, or you'll face an early termination fee. And for the first 90 days, the early termination fee will be high - $400 to be exact.

As one of the most experienced and trusted names in the industry, HughesNet provides internet services are operated through more than 2.5 million systems, in over 100 different countries.

Pricing and Packages

A variety of plans is available with HughesNet for their satellite internet services. It is available nationwide, in all 50 states. Prices range between $49.99 and $129.99 per month (though you could be eligible for temporary monthly savings), plus additional fees such as $9.99 for the lease option of equipment.

Installation and one-time setup do not have extra charges. The fee for early termination can be anywhere between $200- $800.

Read More: There are several ways to access the internet if you live in a rural area.


Unfortunately, unlike many other service providers, HughesNet may not offer discounts when it comes to bundles. However, it may happen as part of a limited promotion; for instance, if you add HughesNet Voice, you'll receive $75 instant savings on lease options, $10 monthly savings for three months, and free installation and activation when ordered with a new HughesNet system.

However, they are known to run a variety of specials and offer savings options such as free standard installation.

Data Limits

The amount of data allowance you get will depend on the package you opt for. With the entry package, the allowance is 10GB but you also get another 50GB of bonus data to use between 2 AM and 8 AM, when there is no internet congestion. There is also an option to purchase more data in blocks should you need to.


HughesNet offers a choice of satellite internet packages, with all packages offering download speeds of up to 25 Mbps. As is the case with most satellite services, you may experience latency that can impact the ability to engage in activities such as heavy gaming.

However, for day to day use and browsing, the speeds offered are perfectly sufficient. The amount of data allowance you get will depend on the package you opt for.

Related: Buyer's Guide to Gaming Internet.

HughesNet Customer Support

HughesNet offers their customers several options for communication: phone, email, and online chat. Support via phone is accessible 24 hours daily, 7 days per week. The chat will connect you to a representative instantly to resolve issues. Email support should be used for less dire circumstances, as one can expect a response within 24 hours.

HughesNet customer reviews and company reputation are two great ways to determine whether or not you might enjoy a HughesNet internet package. On the Better Business Bureau, HughesNet is an Accredited Business with an A+ score.

Trustpilot, a website that ranks companies purely from customer reviews, rates HughesNet a 0.5/10. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.

Tools and Apps

  • If you are located in a rural or suburban locale, HughesNet is a legitimate option for those in search of a reliable and fast satellite internet provider and only have the option of dial-up internet access. If you have an unobstructed view of the southern sky, their service should work for your any of your typical needs.
  • HughesNet Gen5 offers a leading innovation in satellite internet with their 5th generation high-speed technology, and it is a serious high-speed option for those looking for the best performance with satellite.
  • HughesNet's website is extremely in-depth and offers a generous amount of information geared towards informing and educating the consumer.

Related: Looking for bundles? You should take a look at these TV and internet bundles.


To sum up, HughesNet does offer very decent speeds even with its base package, which is ideal for those who just want to browse and perform day to day online activities. However, with no bundles available it may not be the most convenient option for consumers, although it could prove ideal for those who want standalone satellite internet.

HughesNet is a great option for those in the market for satellite internet providers. While they have not received the highest rating for their customer service, in so many ways they offer a great product, at an exceptional price.

Their Gen5 service is an exciting option for speedy internet, and it's a highly innovative choice as an option for those in rural, remote or off-the-grid areas.

HughesNet Internet Plans FAQs

QHow fast is Hughes Net Internet?


Hughes Net internet plans reach a maximum download speed of 25 Mbps, which rivals some cable internet connections.

QHow fast is Exede Internet?


Unlike other internet providers, Exede Internet's plans all offer the same download speed: 12 Mbps. Upload speeds are also equal across all the plans at 3 Mbps. The difference between the plans comes in the monthly data allotment, or how much data you're allowed to use before being charged an extra fee.

QWhat is dishNET?


dishNet is a satellite internet service offered by DISH. You can bundle your dishNet service with dishTV service to get a better rate on the services. Satellite internet is ideal for rural or suburban areas that do not have good access to cable internet services.

QWhat is HUGHESNET Gen5?


Hughes Net Gen5 is the company's fifth-generation satellite internet service. The fifth-generation technology allows Hughes Net to offer higher speeds and better reliability to customers, making it far easier to watch videos, stream music, or play games, or use other high bandwidth applications on your connection.

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HughesNet Reviews

Average Customer Rating

15 User Reviews

User Rating Distribution

5 Stars6
4 Stars4
3 Stars1
2 Stars2
1 Star2
RecommendedGood serviceSpeed could be faster

My wife and I don't stay in the city limits of the county which I live in. We like Hugesnet because we get zero service on our cell phones but we all have the Internet to use which is great. 49 bucks a month as opposed to 100 bucks a month is a pretty good deal and then I didn't have to pay for the equipment.

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RecommendedFast satellite internetnone

Outstanding customer service. The technician was friendly. He called me when he was on the way and told me the GPS said he would be at my home in 40 minutes. That is such a better time window compared to the traditional four hour block other companies give you.

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RecommendedReliable and steady servicenone

Hughes Net is hands down the best service I have experienced with getting new internet. Sign-up was effortless and the customer svc is exactly what it should be-ppl with good attitudes that are excited to help and get the job done.

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RecommendedSet up was fastnone

Customer serves operator was friendly, and explained all the serves options available for my area. He ensured that I had all available promotional discounts currently offered, which allow for 0 upfront fees, and free installation of equipment.

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RecommendedHappy so farMy Black Friday discount wasn't true.

My chat with the marketing representative was great. All my immediate questions were answered and I felt I had been told the truth. Right now I'm off to a good start with Hughesnet. I expect to keep it that way. all I ask is to be treated fairly.

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RecommendedInternet serviceNone

I have been recommended Hughesnet to everyone since signing up with them 6 months ago. All of the reps I have spoken to have been very knowledgeable and friendly. With quick installation and set up and a great internet service what more could you want?!

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RecommendedGreat value packagesLeft on hold for a long time

Apart from great customer service, the prices are also some of the cheapest out there! The rep I spoke to went through all of the options I had in my area and found me the best deal, which has saved me about $30 a month!

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Not Recommendedthere are NO pros to using this company or serviceHorrible service and NOTHING that was advertised h

This company should be ashamed of themselves. They mislead their customers into contracts and do not deliver ANYTHING promised. Their customer service is horrible at best. Never have a I been so disappointed in ANY company like HughesNet. I feel like these guys should be sued for false advertisement...

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RecommendedEasy sign up and customer serviceNone

Fantastic service from Hughesnet! Easy sign up, installation quick and easy and the customer service is on of the best I've experienced.

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Not RecommendedNoneThiefs

I have been a member since 2012 and I have NEVER had a good experience with Hughes in any way - their customer service reps are rude, do not speak English well, can no offer solutions without passing and holding. I have spent at least 3 hours EVERY month since I have been a member with issues ranging from data loss (I live in the middle of absolutely no where in a canyon without any neighbors for 1/2 mile and NO one can steal my data). I have purchased tokens, been charged for them and they have NOT appeared in my token bank - I called and they argued with me saying they were added - and I checked before and after purchase - they were not added. I have had crazy data loss - I have NOTHING connected to my wireless network except for my computer which is turned off at night and I wake up in the am and there will be gigs missing. I have called and they can't explain it - they say === yes, there is no way that much data can even be used that quickly - then NOTHING - no help - zero. I decided to do a trial with a Verizon hot spot with my phone considering to drop Hughes net. I set it up so everything I did on Hughes net was also done on Verizon at the same time - I went through 16 - yes SIXTEEN gigs of data while the same period of time I lost 2 - TWO gigs of data no Verizon. I thought I was hostage by Hughes Net because I am in the country and my internet options are almost non-existent until someone told me to try a hot spot. I have used 3 gigabytes of data 12 days into my hot spot without Hughes - I would have already gone through at least 20 gigs of data during this time on HN. Also my free data on Verizon is much faster than the pay for data on Hughes net - before I dropped HN I ran out of data on Verizon just to see what I would get if I went over and I was shocked to compare speeds side by side and overage free Verizon was much faster. - I also did not want to give HN anything when I left, so I ran all of my token data out and went into HN safety browsing - and it was NO slower than my normal browsing. If you are considering signing on -think twice 0 try ANYTHING else. If you are on - try a hot spot - it will be cheaper. I threw tons of money away to the thief called Hughes net.

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RecommendedFriendly and helpful customer repNone

Hughesnet customer service reps are really friendly and will explain everything to you and what is available. Quick installation and top service!!

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RecommendedSpeed is as advertisedWatch out for hidden charges

I've only been signed up to Hughesnet for a few months and already my payment has increased by $30. When I called the customer support they just said this was for the equipment supplied, which was not mentioned to me when signing up.

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RecommendedSpeed and service greatBe casreful of what sales reps are trying to sell

Even though there were a lot of negative reviews I decided to sign up to Hughes net and give them the benefit of the doubt, and I'm glad I did. They offer the best service, it may not be for everyone, but it works well for me. I would just say to read all the details throughly on the package you are signing up for, don't just go by what the represenatative is trying to sell you.

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Not RecommendedNo prosMisleading information

HughesNet has a limit on MB per month. Very misleading about the limitations when they are offering you the service.

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Not RecommendedLots of free stuff on signing upSlow speeds

When I signed up in July last year they offered me loads of free stuff and discounts and they sold it to me there and then. A month later I realise too late that it was all sales speech and the speeds are ridiculously slow and when I tried to call the technical support over an issue I was on the phone to them for an hour before they came up with a solution.

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