Best Place to Buy Tickets Online
The best ticket sites have revolutionized the way we think about attending concerts, sports events and practically any event that charges an admission fee. No longer must you wait in box office lines for hours on end, just to find out that the section you wanted is sold out.
Instead, simply log onto the concert ticket website and purchase the spot you want! It's convenient, saves you time, and doesn't get much easier than that. We've evaluated some of the best concert ticket sites based on things like user-friendliness, features, and additional services.
Best Ticket Sites: What to Consider
Bear in mind the following considerations when selecting a concert ticket website.
Ease of Use - How easy is the site to navigate? Is it inundated with ads and promotional banners which redirect you to external pages? Measure its general ease-of-use including the ability to search for events and tickets by city or venue.
Seating Charts - Many ticket sites have an interactive seating chart, which is a great feature to gauge where the seats are in relation to the main stage. So many times consumers purchase seats not knowing exactly where they're located, only to realize when they arrive at the amphitheater or stadium that they don't have a good view. Avoid the temptation to pick the cheapest seats without first clicking on the interactive seating chart.
Service Fees and Pricing - In exchange for the convenience of purchasing your tickets online, these sites usually charge a service fee. Standard fees can start at 10 percent and range up to 25 percent or more. Other fees may include shipping (to receive the tickets at your physical address), Will Call fees, and resell fees.
The Best Ticket Websites
- Purchase tickets at face value
- Full refund within 72 hours
- Fan Guarantee
- Primary distributor
- Range of retail partners
- Service fees vary
Anyone who has ever searched for tickets online has likely heard of Ticketmaster. In 2010, Live Nation and Ticketmaster joined forces to create Live Nation Entertainment. Thanks to the formation of this partnership, Ticketmaster is able to offer an enormous selection of event tickets for venues across the country.
Organized by calendar days, Ticketmaster allows you to shop for a show by location, artist, venue or category. Since it's not considered a secondary market site, you do have to jump on the tickets fast because popular events often sell out in the first few minutes (as mentioned previously, bots do play a role in sales). However, since that's the case, you won't have to pay more than face value, which is a distinct possibility with other ticket sites.
Ticketmaster's Fan Guarantee is pretty easy to understand. They sell 100 percent official tickets, which means that every ticket sold is verified and checked for its authenticity. If you buy a ticket from another fan, then Ticketmaster will reissue a new one instead of sending you their old one.
In the event that you want to purchase your ticket in person, the company has a list of retail partners which include Publix, Walmart, Kroger, and more. You have a total of three days or 72 hours from the time of purchase to receive a full refund if you change your mind about an event.
On that note, the site hosts gift card giveaways during select months for popular events. Be aware that the service fee does vary depending on your purchase so don't count on a flat service fee. I really like the fact that Ticketmaster has a mobile app to make purchasing tickets on-the-go easy. Plus, their customer guarantee offers a little peace-of-mind in a world of uncertainty.
Vivid Seats Review
- Search by city, date, or venue
- 100% buyer guarantee
- Secondary ticket marketplace
- Customer service available by phone, email or chat
- Certified privacy seal
- Doesn't display seat numbers upon purchase
- Service fees vary
Vividseats.com is your one-stop-shop for event tickets from those must-see bands, artists, teams, orchestras, and productions. This site acts as a marketplace so the tickets you pick have already been purchased once before - either by an event fan or a ticket broker. The great thing about the marketplace is that it allows you to find tickets for even sold-out events. You can quickly search for the event of your choice by selecting the city, date or artist. Once you find the event you'd like to attend, you can browse the interactive seating chart to identify a suitable section.
A service fee does apply to tickets purchased through the site. This fee covers the cost of operations including finding and listing the tickets, staffing the customer call center, maintaining the website and coordinating the delivery of tickets.
What some customers find unusual is that the total price charged by Vivid Seats may be higher or lower than the cost printed on the actual tickets. According to the website, this occurs because they sell tickets from a network of resellers who price the tickets based on their current market value, not necessarily the amount printed on the face of the ticket. So for example, if an event is in especially high demand and seats are almost sold out, you may end up paying a higher per-ticket price.
The site does charge a 10 percent commission fee for individuals selling their private tickets. However, this is on the lower end of the commission scale.
Vivid Seats is one of the most popular event ticket retailers. If you're looking for tickets aside from concerts, they also have a gateway to events from MLB, NFL, NHL, and NCAA teams. There are also other sports like boxing, fighting, horse racing, soccer, tennis and more offered. For whatever reason, if an event is canceled without a rescheduled date, the site will grant you a full refund (minus the shipping costs). Their 100% Buyer Satisfaction Guarantee ensures you'll receive full customer service care, a safe and secure transaction, on-time or early delivery as well as authentic tickets.
Ticket Liquidator Review
- 125% Money Back Guarantee
- Range of events available
- Interactive seating chart
- Secure purchasing platform
- Order by phone or online
- Slightly higher service fee
Ticket Liquidator functions as a marketplace for buyers and sellers to offer cheap concert tickets, as well as cheap sports tickets and cheap theater event tickets. This site lists event tickets that come from certified companies and trusted professionals, whose identities are revealed upon purchase. This type of transparency allows customers to know exactly who they're dealing with. Furthermore, they have someone to accept accountability if they are not completely satisfied with their order.
On that note, Ticket Liquidator upholds a worry-free guarantee. This 125% Money-Back Guarantee applies if your order is not delivered by the seller with whom you made the transaction with. It also applies if the order is shipped but doesn't arrive in time for your event or if you are completely denied entry into the venue because the tickets are not valid. Furthermore, you'll receive your money back if the event is canceled with no intended reschedule date.
To start your event ticket search, you can browse by state, artists, or team. These convenient filter tools help you quickly zero in on the event and venue you'd like to attend. The site charges a higher service fee (25 percent of the ticket price) than some of our other providers, which is a big drawback. A delivery fee will also apply to your purchase; however, this tends to be standard with all online purchases.
On the other hand, if you are interested in selling your event tickets, the process is a little different. You can begin by creating your free account and filling out your personal details. From there, your tickets will be displayed on over 400 sites in a number of languages including German, French, and Spanish. When your tickets are sold, Ticket Liquidator will take a 10 percent commission fee.
I really appreciate how easy it is to navigate this site, whether you're buying or selling tickets! On-time delivery is guaranteed, you have a range of games, shows, and events at your fingertips, and every transaction is backed by the 125% Money-Back Guarantee. It doesn't get much better than that!
- 125% satisfaction guarantee
- Google Wallet accepted
- Email alerts and discounts
- Free shipping on qualifying orders
- Free to create account
- Some negative reviews with customer service
TicketNetwork delivers the tickets you want, when you want them, and at great prices. Structured much in the same way as the previous two providers, with a search bar at the top of the page followed by main categories, this website is designed in an easy to read layout with minimal ad interruptions.
When you land on the homepage, what immediately stands out is their free standard shipping offer. Orders over $150 qualify for this promotion which is a nice value. Below that offer is a list of the top-selling concerts, Broadway shows, and sports events. Some of these events include:
- Daytona 500
- The Lion King
- Paul McCartney
- Wrestlemania XXXIII
There's an extensive list of offerings, to say the least. Creating an account is absolutely free and you'll receive exclusive offers, event alerts, and discounts when you provide an email address.
With any ticket purchase made on the site, you can rest easy knowing that they honor a 125 percent satisfaction guarantee. Throughout my research, I stumbled across some less-than-pleasant customer reviews. Many of them mentioned issues with customer service agents on the phone. While I don't know the extent to which these issues were resolved, I would like to note that there have been many satisfied buyers.
TicketNetwork boasts many features we find commendable. It has a secure and safe platform to shop on, offers an interactive seating map, honors a 125 percent satisfaction guarantee and even runs promotional offers like free shipping. Overall, the positive aspects of the site outweigh the occasional negative reviews.
StubHub Online Seats Review
- Exceptional customer service
- Fast shipping
- A wide selection of tickets
- Easy-to-use site
- Secure reselling
- Buying fee is 10 percent
- High shipping fees
- No returns or refunds unless event is canceled
StubHub, which is owned by eBay, is my last pick, but that doesn't mean it's a bad pick. The site offers a great selection of events to choose from. If you plan on purchasing from the site, please note that the service charges you for everything all at once, including buyer fees, so expect your ticket price to be a lot higher by the time you check out. The good news is that there are several options of obtaining your ticket when you purchase from StubHub: e-mail of a PDF, physical delivery, Will Call, or pick up at a ticket center.
What makes StubHub tempting to use, besides its convenience, is its rewards program. For every eligible ticket purchase you make via StubHub, you'll receive credit that can be converted into a Rewards FanCode. That being said, the rewards expire six months after earning them, so the program is best for those who are frequent event attendees.
As for convenience, you can search for events by genres, artists, teams, or venues or simply browse through events. Better yet, you can also filter tickets by price, row, number of tickets, and delivery. Like the other best ticket sites available, interactive seating is available to help you select the best seating.
Like other ticket services, security is important. StubHub is very helpful, offering many options to contact its support services, whether via FAQ, live chat, e-mail, or phone. It's also important to highlight that StubHub doesn't sell its own tickets but instead deals with third-party sellers and buyers.
In case you're wondering if StubHub is safe, the service offers a FanProtect Guarantee, which provides the buyer with a peace of mind that every ticket sold is legitimate. The big drawback of StubHub is that it doesn't offer refunds, but it will allow you to sell your ticket. For every ticket sold, StubHub will charge a 15 percent commission fee.
Overall, StubHub is a great option for ticket resale, offering prices in an all-in-one package. Furthermore, it offers some cheap event tickets.
Best Ticket Sites Recap
There's no better way to purchase tickets for your favorite band or musician than through a concert ticket website. These places can help you find nearly any performer and usually at a better price than box offices or ticket venues. Always check what the service fee (before handing over your payment information) as well as their satisfaction guarantee.
Best Ticket Websites FAQs
Why am I charged a service fee?
Online concert ticket sale sites generally charge a fee to cover the costs to operate and manage the website. This includes verifying that the tickets being sold are in fact authentic and legitimate, staffing a customer service center and maintaining the website. Service fees usually range anywhere from 10 percent up to 30 percent of the final ticket cost, depending on the type of event and location you select. Also, note that additional fees may also be added to cover shipping costs and state taxes. Many locations rely on ticket companies to distribute their tickets for them so unfortunately, a service fee is part of the package of attending an event.
What's the difference between face value and market value?
You might hear the words 'face value' and 'market value' thrown around when browsing ticket sites. Face value is simply the price indicated on the ticket itself. Since most online ticket sites operate in the secondary market, you may find that the purchase price (market value) may be higher or lower than the printed number. The market value is basically what the secondary market seller determines the value is based on demand and popularity of the event.