Time Warner Cable touts flexibility as it concerns its TV package and DVR services. When you sign up for it, you'll receive attentive support, a plethora of on-demand choices, and more. My review dives deep into its TV services to see if it is the right fit for you.
Time Warner Cable TV Service
One area where Time Warner Cable differs from other TV service providers is that it gives you the option of self-installation; this is where you choose the equipment you want--such as your DVR or HD box--then it will send it to you.
From there, you follow its simple installation guide to activate service. If you don't have much time to wait for a repairman to show up hopefully within a four-hour window, this isn't a bad alternative to consider.
Time Warner Cable TV Packages
When searching for cheap TV providers, variety is one of the first things you should look for. Simply, a good TV provider will offer you a wide variety of choices, resulting in you having options which meet your viewing habits and budget.
Related: Are you on the hunt for cheap cable TV? Don't worry, we've got your back with this guide.
With this in mind, Time Warner Cable delivers a good selection of packages. Below is a closer look at what you receive with each offering:
|Preferred TV w/ HD- DVR||200||$64.99|
|TV Select and Spectrum Internet||125||$89.99|
|Preferred TV Whole House DVR||200||$89.99|
|Triple Play Select||125||$99.99|
|Triple Play Silver||175||$119.99|
|Triple Play Gold||200||$139.99|
This service is perfect if you want local channels and some other entertainment options but don't want to pay much for service. With this package, you receive more than 20 channels and Time Warner Cable's digital adapter for free. You also have access to 30,000 shows and movies via its on-demand service. Lastly, you can lock in a low price for the first year.
The 70+ channel package is perfect if you want access to some of the top channels such as AMC, ESPN and more, but you don't want to pay for a bunch of options you won't use. Furthermore, with this package, you receive HD service for many of the channels, access to its on-demand service and more, all for a low price for the first 12 months.
The grand package from Time Warner Cable includes selections like the NFL Network, FXX, TCM, and more. This extensive offering does fail in comparison to the biggest packages offered by competitors such as AT&T, where with some of its choices you receive more than 400 channels, including premium movies options like HBO and Showtime.
Similar to most TV providers, you can add on premium channels such as HBO for a monthly fee. In addition to premium movie channels, Time Warner Cable is perfect for sports fans who crave more programming.
With the Time Warner Cable Sports Pass, you receive specialty channels such as the Pac-12 Network, the NFL RedZone and Fox College Sports, all for $10 monthly. You can also buy season passes to packages like the NBA League Pass, where you have access up to 40 out of market games per week.
No matter which package you select from Time Warner Cable, you receive the following benefits:
- TWC on-demand service
- Free self-installation kit
- Free TWC app, where you can watch TV live on any internet device--with qualifying service
- No contracts required
Overall, its varied selections are perfect if you want a good variety of channel choices at affordable prices.
Time Warner gives you the choice to bundle your TV service with its internet and/or home phone services. Below is a look at some of the packages it offers and highlights of each, though you can find more in-depth information on Time Warner Cable's bundles here:
TV + Internet
One of its most popular bundles is TV and internet service. With this package, you receive more than 70 channels, with many in HD, and internet service with download speeds as fast as 20 Mbps.
What's more, you receive access to many features such as on-demand programming and TWC's app that allows you to watch TV on your smartphone, tablet or computer. The package comes with a free self-installation kit and no contracts, meaning you can try out its services and cancel whenever you want without fear of incurring a penalty. To learn more about internet and TV bundles, check out our handy guide on the subject.
TV + Internet + Phone
If you require all three services, this package from Time Warner Cable is great for you. With it, you receive the 200+ channel option, with the enhanced DVR box and Whole House Service. You also have access to premium movie channels like Starz and Epix.
In addition, you receive internet service with download speeds as fast as 50 Mbps and unlimited voice calling in the United States and more than 30 countries. This all-encompassing plan gives you access to its best TV and internet service at an affordable rate.
If you would like to create your own plan tailored more to your TV viewing habits and your internet use, Time Warner Cable gives you the option to create your own package. You can do this several ways.
The first is to visit its website then select from its service offerings. This will include its TV, internet and home phone packages. Once you select all the services you require you can click on the order now tab located at the top right corner of the website.
Arguably a better option would be to call its customer service line or do the live chat feature. With both, you will speak to a representative who can help you develop a package that meets your TV, the internet, and/or home phone needs.
When you order Time Warner Cable TV service, you will receive a self-installation kit with all the equipment you need to activate service. Along with this equipment, you should receive a channel guide so you can find your programs easily.
However, if you do lose this, or it doesn't provide one, you can visit its website. On there, it has a channel lineup section. With this feature, you set your location, then type in the channel you want to watch such as AMC. After submitting, the system compiles the channel number and which packages offer that channel.
Not only is this a great resource to use when trying to find a channel, it can aid you when searching for the right TV package. To demonstrate, if you must have ESPN, you can find out which packages have it quickly, so you know which one to buy. To see all of the channels available to you, check out our Time Warner Cable Channel Guide.
Time Warner Cable DVR
Time Warner Cable has many options as it pertains to its DVR service. Here is a closer look at some of the choices available to you:
Whole House HD-DVR Service
This option is perfect if you want the ability to pause a program in one room and start it back up in another. In addition to this capability, you can record two shows concurrently, store up to 150 hours of HD programming and have access to parental controls so you manage the type of content your children watch.
Enhanced Box DVR Service
For a growing family, this is the best choice available. With this service, you can record up to six shows at one time, use the 1 terabyte of storage space for up to 150 hours of HD programming and have access to pay-per-view choices quickly.
HD DVR Box Service
A simpler offering, the HD DVR box service still offers many great benefits such as the ability to record two shows at once. It can also store up to 75 hours of programming, making it a great fit if you want to record a series.
Time Warner Cable TV On-Demand
As noted previously in this review, Time Warner Cable offers on-demand programming for all of its TV packages. With this, you have access to over 30,000 shows and movies. Your access to these varies on your service. To demonstrate, you won't be able to watch AMC on-demand if you don't have a package with this channel.
Time Warner Cable TV Availability
It is simple to find out if Time Warner Cable offers TV service in your area. You can visit its website then go to the top right to find the location pin to ensure it corresponds with your zip code. If it does, you will see which TV packages and pricing are available to you.
You could also use our convenient zip code checker tool to find cable TV providers by ZIP code.
Related: You can also find cable TV providers by ZIP code with our guide here.
Time Warner Cable TV Deals
To find the best cable deals, you should examine Time Warner Cable's bundled offerings. This is where you can sample multiple services and receive an affordable price. In addition, since it doesn't require a service contract there is no risk to try out its bundled packages.
Related: If you're looking for the best cable deals, we can show you how with this here guide.
Time Warner Cable TV Customer Support
Time Warner Cable has a reputation for its poor customer service. The American Customer Satisfaction Index attests to this, as TWC received a 59 rating, placing it third lowest among cable subscription providers.
There is a bright spot for Time Warner Cable, though, as according to the survey, it received a 15.7 percent increase in customer satisfaction from last year to now, showing it is making strides to improve service.
On the Better Business Bureau, Time Warner Cable is an Accredited Business with an A+ score. Trustpilot, a website that ranks companies purely from customer reviews, rates Time Warner Cable a 3/10. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.
Speaking of service, if you have been a Time Warner Cable TV customer feel free to share your experiences with us by filling out the review section located at the bottom of the page.
Time Warner Cable offers plenty of choices as it pertains to TV packages, DVR equipment, and on-demand programming. While its support is among the industry's worst, it is making strides to improve service. Its biggest selling point is its no-contract plans, giving it an edge on providers like Comcast who require service agreements. Overall, Time Warner Cable can be considered as one of the best cable TV providers for these reasons.