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Time Warner Cable TV Reviews

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  • Pros
  • Dependable display is rarely interrupted
  • High- quality audio and visual display
  • Bundle TV, phone, and internet for savings
  • Cons
  • Unavailable in many areas of the U.S.
  • Negative consumer reviews
  • Poor customer service

Time Warner Cable TV

Time Warner Cable is another company with competitive prices and decent quality service. The standard service offers around 20 channels for $19.99 a month. There are also a 70 channel and 200 channel options for reasonable but less competitive prices. However, prices are always changing with different offers, bundles, and limited time deals. Unfortunately, consumer reviews from many sources like Yelp are generally negative, many of which complain about unhelpful customer service.

Although, some consumers say that the service is dependable and has good prices, especially if you take advantage of bundles. Another disadvantage that you have with Time Warner is its lack of national availability. Many southern and northwestern states have no access to the service.

Time Warner Cable TV Services

Setting up service with Time Warner Cable is a fairly simple process. Once you have selected your desired services for your package, a technician will arrive at your residence within a week's time. One bonus for those with less than stellar credit is that there is a way around having Time Warner Cable check your credit upon ordering your service. By default, Time Warner does check your credit, but if you set up automatic, recurring payments, the company will bypass a credit check. You can set this up while setting up your account online, over the phone or via the company's online chat.

One thing to be aware of is that Time Warner Cable does charge a setup fee. This fee is not to be confused with an installation fee. If your home is already cable-ready, Time Warner Cable will send you the equipment and instructions to set service up yourself. However, if you do want or need a technician to set services up for you there is an additional charge which varies depending on your location.

The set-up fee is $14.95 which is smaller than other companies who charge installation fees, but there are still a number of providers who don't charge an installation fee at all. So while the fee is relatively small, you should be aware if this to avoid any surprises. And if you do need a technician to come out, expect to pay an additional fee on top of that.

In addition, there is an additional fee for the equipment. So expect to pay about $8 per month for your cable box and an additional $8 per month for a modem if you opt to bundle internet service. Also, if you need Wifi in addition to your modem, the price creeps up to about $13.95 per month. However, if you order certain packages, the fee for WIFI will be waived.

But one thing to note is that if you order Time Warner Cable's highest tiered package, all of the introductory fees, as well as the equipment fees, are waived.

Time Warner Cable TV and Internet Bundles

Time Warner Cable does offer HD service, however, you should again to pay a bit extra for it. Again, it isn't uncommon for a provider to charge a bit extra for HD TV, but there are a few companies out there who do offer free HD service. But if you do opt for HD service, Time Warner offers a plethora of channels that you will have to look forward to.

While Time Warner Cable does charge for some things you can get free from other providers, there are some nice perks to ordering their service. For instance, if you choose to bundle internet with your service, Time Warner Cable offers up to 30 e-mail accounts with 5 GB of storage. However, the 30 e-mail accounts are for higher tiered accounts. But if you order a simpler package you can still expect at least five e-mail accounts.

Additionally, they also offer McAfee Internet Security Suite free of charge. The full suite includes antivirus, anti-spam and a firewall, so it's a pretty good deal.

Also, if you opt for a DVR, Time Warner Cable offers on-demand as well as DVR in up to four rooms which can all record simultaneously.

Lastly, if you have order Time Warner Cable, you have free access to a number of the company's free hotspots around your city. The places in which you can take advantage of this are numerous but varied. But again, it is a nice perk to have.

Time Warner Cable Plans and Packages

Time Warner Cable offers four different packages which should satisfy most needs. We'll go over the Double Plays first.

Double Play

TV + Extreme Internet I: For $44.99 for 12 months, this package offers high-speed internet and more than 20 channels, and Watch TV On The Go via Time Warner's app.

TV + Extreme Internet II: For $64.99 for the first year, you get free home WIFI, more than 20 channels (with a number of them in HD) and Time Warner Cable hotspot access.

TV + Extreme Internet III: For $89.99 for the first year, you get free home WIFI, more than 200 channels and access to Time Warner Cable's hotspots.

Triple Play

For $89.99, Time Warner Cable offers their highest speed internet, cable which includes all of the premium channels and waives their installation and equipment fees.

While it is pretty clear that Time Warner Cable has made their highest-tiered, and most expensive, package by far the best bargains, it is hard to deny that they aren't strong offers. While the lower tiered packages appear to be a bit overpriced for what they offer, the Triple Play, for example, is certainly competitively priced.

Time Warner Cable TV Customer Service

This is where Time Warner Cable suffers the most. While it is fairly common for cable providers to have weaker customer service reviews compared to other companies, Time Warner's are dismal by any standard. While the company does offer 24/7 phone service as well as an online chat feature, many customers complain about a lack of responsiveness and helpfulness once they do get in contact with representatives.

Time Warner Cable TV Recap

The value of Time Warner Cable is pretty good if you consider its quality picture, dependability, and affordable prices. However, its unavailability and poor customer service bring it down as a national service.

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Time Warner Cable TV Consumer Reviews

Average Customer Rating

5 out of 10 rating 5 5 User Reviews

User Rating Distribution

Ratings: 10 - 9 1
Ratings: 8 - 7 1
Ratings: 6 - 5 2
Ratings: 4 - 3 0
Ratings: 2 - 1 1
1 out of 10 rating 1 typical cable company Terrible customer service and cable service

We have had Time Warner for several years. The reception on our HD TV with HD DVR boxes is the worst. Daily we have anything from pixelating, to poor sound to blank screen and cannot watch anything. We spend over $150 per month for the terrible service.

If you are considering switching to Time Warner think again. We have no choice in our area so we are switching to Satellite.

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6 out of 10 rating 6 on Demand Everything else

I loved TWC when I had it in Texas because of the On Demand. It's one of the only services that doesn't require you have internet to access, or maybe they do but I just didnt' notice because the bill was so low. I also love the fact that TWC has the bundling options through the same company so it's not just integrated billing. I thought TWC was very decent for the pricing. Other than that though, I would always prefer Directv. Though they have a lot of service issues all the time and signal loss. BUT I love their remote with the ON Demand Button. .... ..

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7 out of 10 rating 7 Tv plan good when it's working Take charges without warning

From the moment I signed up to TWC I should have known it was going to be a disaster. The installation was delayed at least twice and when it was finally installed we notcied we had been billed for 2 months before we had even started using their service! We did finally manage to get a refund, but since then they have also increased our monthly rate without even pre-warning us.

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9 out of 10 rating 9 Competative price plans None

I signed up to one of Time warner cables bundles and it is well worth the money. They offer some great price plans with the bundles and the TV service is the best! I love the On Demand service.

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6 out of 10 rating 6 No problem with TV Customer support

I've been with Time Warner cable for a few months and working shifts my main source of tv is On Demand and I have never seen up to date episodes on there, why is my On Demand not updating? I've tried contacting customer support and they have been no help.If I go onto ABC to login, Time Warner is not listed! They did help last week when I called to ask them why I could not get HBO and within a few hours it was all set up. I guess it's just luck who picks up the phone when you call.

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In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.