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Time Warner Cable TV Review

Last Updated:
Overall Rating: 3.5 out of 53.5 Stars
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Time Warner Cable touts flexibility when concerning TV packages and DVR services.

However, one area where Time Warner Cable differs from other cable TV service providers is that it gives you the option of self-installation; this is where you choose the equipment you want--such as your DVR or HD set-top box--then it will send it to you.

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This isn't the only information we've discovered--we've come across plenty of details and have compiled it all, molding the information into this comprehensive guide.

Of course, you'll find plenty of other information regarding Time Warner Cable's packages in this review, including the bundles, the channel lineup, DVR service, customer support, and more.

Hopefully, by the end, you'll be able to determine whether or not Time Warner Cable TV packages are worth your hard-earned dollar.

Key Considerations Before Choosing Time Warner

Before we dive into our full review, you'll want to think about:

  • Does Time Warner Cable cover the area you live in?
  • Are there any specific channels you can't live without?
  • Do you want to bundle your services or do you just want TV?

Once you answer these questions choosing a provider and a package should be a breeze.

Time Warner Cable TV Packages & Prices

Provider/PackageTV ChannelsMonthly Price
TWC TV Select125$44.99
TWC TV Silver175$64.99
TWC TV Gold200$84.99

When searching for cheap cable providers, variety is one of the first things you should look for.

With this in mind, Time Warner Cable delivers a good selection of packages.

Time Warner Cable TV & Internet Bundles

Provider/PackageTV ChannelsDownload SpeedMonthly Price
TWC TV Select + Internet125200 Mbps$89.98
TWC TV Silver + Internet175200 Mbps$109.98
TWC TV Gold + Internet200200 Mbps$129.98

Time Warner gives you the choice to bundle your TV service with its high-speed internet and/or home phone services.

  • TV + Internet - One of its most popular bundles is TV (as Spectrum TV) and high-speed internet service. With this package, you receive more than 70 channels, with many in HD, and internet speeds as fast as 20 Mbps.
  • TV + Internet + Phone - If you require all three services, the Triple Play package from Time Warner Cable is great for you. In addition, you receive Spectrum internet speeds as fast as 50 Mbps and unlimited home phone service in the United States and more than 30 countries.
  • Customized Plans - If you would like to create your own plan tailored more to your TV viewing habits and your internet use, Time Warner Cable gives you the option to create your own package.

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Time Warner Cable TV Channels

To see all of the channels available to you, check out our Time Warner Cable Channel Guide.

Premium Channels

  • HBO
  • Cinemax
  • Showtime
  • STARZ

Sports Channels

Spectrum may not offer as many sports packages as DIRECTV or Dish but they've still got you covered with:

  • NHL Center Ice
  • NBA League Pass
  • NFL Network and NFL RedZone
  • MLB Extra Innings
  • Pay-Per-View

Time Warner Cable DVR & Equipment

Time Warner Cable has many options as it pertains to its DVR service. Here is a closer look at some of the choices available to you:

  • Whole House HD-DVR Service - This whole-home DVR option is perfect if you want the ability to pause a program in one room and start it back up in another. In addition to this capability, you can record two shows concurrently, store up to 150 hours of HD programming and have access to parental controls so you manage the type of content your children watch.
  • Enhanced Box DVR Service - For a growing family, this particular cable box is the best choice available. With this service, you can record up to six shows at one time, use the 1 terabyte of storage space for up to 150 hours of HD programming and have access to pay-per-view choices quickly.
  • HD DVR Box Service - A simpler offering, the HD DVR box service still offers many great benefits such as the ability to record two shows at once. The HD DVR set-top box can also store up to 75 hours of programming, making it a great fit if you want to record a series.
  • TV On-Demand - As noted previously in this review, Time Warner Cable offers on-demand programming for all of its TV packages. With this, you have access to over 30,000 shows and movies.

Time Warner Cable Coverage

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Time Warner Cable Customer Support

Time Warner Cable customer service has a poor reputation.

The American Customer Satisfaction Index attests to this, as TWC received a 59 rating, placing it third lowest among cable subscription providers.

Trustpilot, a website that ranks companies purely from customer reviews, rates Time Warner Cable a 3/10.

Keep in mind that the experiences of one customer are not representative of the cable company as a whole, but it is important to spot potential issues you may have with the cable company early nonetheless.

Recap

Time Warner Cable offers plenty of choices as it pertains to TV packages, DVR equipment, and on-demand programming.

While its support is among the industry's worst, it is making strides to improve service. Its biggest selling point is its no-contract plans, giving it an edge on cable TV and internet service providers like Comcast who require service agreements.

Overall, Time Warner Cable is a solid choice for cable television. Its offerings are rather standard, but you can't go wrong with the competitive pricing and near-universal coverage.

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Time Warner Cable TV Review FAQs

QIs Time Warner Cable Internet Unlimited?

A

Time Warner Cable offers unlimited broadband connections and has a "no data caps" promise. The company experimented with usage-based internet plans, designed to meet the needs of people who do not use the Internet much, but found that most of their customers preferred unlimited data over usage-based billings.

QHow much is Time Warner Internet?

A

Basic internet plans from Time Warner start at $29.99 per month for 12 months. The basic plan gives you download speeds of up to 6Mbps. The standard plan offers speeds of up to 15Mbps, as well as access to WiFI hotspots, for $34.99 per month for 12 months.

QHow fast is Time Warner Cable Internet Turbo?

A

The Turbo package from Time Warner Cable includes download speeds up 25 Mbps and upload speeds up to 2 Mbps, plus up to 25 email addresses and 5 GB of storage. You also get access to WiFi hotspots with the Turbo plan. The package starts at $44.99 per month for 12 months.

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1 Comment

Reply

I have been with Time Warner a long time. I don't like we have to pay when they are in dispute and take away just a "BASIC" channel, like CBS. Worse, they have gone to a box which 1) I don't want, 2) takes up electrical outlets that I need, and you need an addition 2 outlets for each box in your house, and 3) poor customer service. I am so sick of Time Warner, and the only reason I have held on is because of having to re-wire the house.My internet keeps going down. On the weekends, it is slowed down to the point I can not use it.. it takes about 5 minutes to load a page. I am so sick of not being able to relax and enjoy TV or get done on the internet what I need to do that I am looking seriously at other providers...I think 3.75 stars a very generous rating for Time Warner...

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