Ultra Mobile Cell Phone Plans Review

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Ultra Mobile Review

Last Updated:
Overall Rating: 3.5 out of 51 Star2 Star3 Star4 Star5 Star

Pros

  • Competitive pricing
  • International roaming and calling credit with all plans
  • Unlimited data plan option
  • Family plan available
  • Available in retail stores

Cons

  • Customer service has iffy reputation

Ultra Mobile, founded in 2011, is a wireless carrier with a couple of twists.

This MVNO (Mobile Virtual Network Operator) offers affordable mobile service on the reliable T-Mobile 4G LTE network. Unlike many MVNOs, Ultra Mobile is available at retailers nationwide in addition to online.

COMPARE NOW: Ultra Mobile Cell Phone Plans

What sets this mobile provider apart from others? Ultra includes unlimited talk and text to over 75 countries with all of its no-contract plans. It also allows you to choose additional countries on certain plans, giving you the option to add up to 10 phone numbers to include in your service.

You can also add international roaming - a rare feature among these smaller carriers - and you're permitted to use your phone as a mobile hotspot to connect your other devices.

Want to learn more about what this carrier has to offer? Read on for our full Ultra Mobile review.

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Ultra Mobile Highlights

  • Coverage provided on the nationwide T-Mobile network
  • Prepaid service - no contract, credit check, or activation fee
  • Bring your own compatible GSM phone or buy one from Ultra Mobile
  • Mobile hotspot use supported
  • Unlimited global texting and unlimited calling to 80+ countries
  • International roaming available at flat rates per minutes/text/MB of data
  • International plan tier comes with uTalk - a feature that gives you up to 1250 bonus minutes to your choice of 39 additional destinations
  • Customer service available by phone, email, and chat from 6am to 6pm every day

Ultra Mobile Cell Phone Plans

CarrierMins/TextsDataPrice
Ultra MobileUnltd/Unltd500MB$19
Ultra MobileUnltd/Unltd1GB$23
Ultra MobileUnltd/Unltd4GB$29
Ultra MobileUnltd/Unltd5GB$39
Ultra MobileUnltd/UnltdUnltd$49

Ultra Mobile prepaid phone plans have extremely competitive pricing if you're looking for unlimited calling to other countries. Their unlimited data plan is a great value as well when compared to buying straight from T-Mobile.

The picture changes a bit if you're not in need of extreme international service and you're not a heavy data user. Ultra Mobile's smaller plans, at 500 MB and 5 GB of high-speed data, are available at extremely affordable prices. However, these rates can't compete with cheap cell phone plans from carriers like Mint Mobile and Tello.

Ultra Mobile Pricing: Is It Competitive?

CarrierNetwork CoverageData LimitMonthly PriceAnnual Price
T-MobileT-Mobile 4G LTEUnlimited*$70$840
Ultra MobileT-Mobile 4G LTEUnlimited$49$588
Saving$21$252
* Avg T-Mobile unlimited plan customer uses 6GB data

Coverage

Ultra Mobile uses the T-Mobile network. When you sign up for cellular service your plan will come with a free Ultra Mobile SIM card designed to operate on T-Mobile's network.

T-Mobile provides pretty extensive coverage across the entire country. The network is strongest in metropolitan areas. Some rural areas struggle with a weak signal, it just depends where you're located.

Ultra Mobile Cell Phone Deals

Ultra Mobile - 1GB Data Plan15% Off with Promo Code: multi15
Ultra Mobile
Mins:Unlimitedminutes
Texts:Unlimitedtexts
Data:1 GB4G data
Ultra Mobile is powered by:T-Mobile
* $90 for 6 months service
Ultra Mobile SIM Card
NetworkT-Mobile
Data Speed4G LTE
3G NetworkGSM
Mobile HotspotYes
Bring Your PhoneYes
Keep Your NumberYes
ContractNo - prepaid
Credit CheckNo
Customer Service24/7
International CallsYes - Includes 80 countries
Money Back GuaranteeYes - 10 day
Ultra Mobile - 6GB Data Plan15% Off with Promo Code: multi15
Ultra Mobile
Mins:Unlimitedminutes
Texts:Unlimitedtexts
Data:6 GB4G data
Ultra Mobile is powered by:T-Mobile
* $162 for 12 months service
Ultra Mobile SIM Card
NetworkT-Mobile
Data Speed4G LTE
3G NetworkGSM
Mobile HotspotYes
Bring Your PhoneYes
Keep Your NumberYes
ContractNo - prepaid
Credit CheckNo
Customer Service24/7
International CallsYes - Includes 80 countries
Money Back GuaranteeYes - 10 day
Ultra Mobile - Unlimited Data Plan15% Off with Promo Code: multi15
Ultra Mobile
Mins:Unlimitedminutes
Texts:Unlimitedtexts
Data:Unlimited4G data
Ultra Mobile is powered by:T-Mobile
* $270 for 6 months service
Ultra Mobile SIM Card
NetworkT-Mobile
Data Speed4G LTE
3G NetworkGSM
Mobile HotspotYes
Bring Your PhoneYes
Keep Your NumberYes
ContractNo - prepaid
Credit CheckNo
Customer Service24/7
International CallsYes - Includes 80 countries
Money Back GuaranteeYes - 10 day

Phone Options

Ultra Mobile does not sell devices, so you've got two options:

  1. Bring your own phone. Since this provider operates on a GSM network, you'll have the most luck with compatibility if you've got a T-Mobile or AT&T phone. You may have to change the APN settings (don't worry, it's easy) and you should make sure your device is unlocked.
  2. Buy a new or refurbished phone. You'll save the most money - up to 50% off retail - by shopping for refurbished phones compatible with Ultra Mobile. Compare prices and features on all your favorite Apple and Android devices from reputable sellers.

Key Considerations When Choosing Ultra Mobile

Here's what you should ask yourself when you're deciding whether Ultra Mobile is the right carrier for you:

Recap

The bottom line: Ultra Mobile offers big savings over T-Mobile for service on the same network.

Even better, you'll save a bundle if you make a lot of calls to international locations and need a great rate on those calls. It's also a good deal if you're looking for unlimited data.

If you'd like to see what real customers are saying, check out the Ultra Mobile customer reviews!

If you want to save even more, pair your new low-cost plan with a refurbished phone.

COMPARE NOW: Ultra Mobile Cell Phone Plans

Ultra Mobile Review FAQs

QDoes Ultra Mobile have a mobile hotspot?

A

It does not have this feature. This doesn't mean you cannot take advantage of free WiFi hotspots offered in your area. Be sure to check out coffeehouses, restaurants, and retailers, as many of them offer free WiFi.

QCan I bring my phone to Ultra Mobile?

A

If you have an unlocked GSM phone, you should be eligible to transfer service. If you are unsure you can contact Ultra Mobile's customer service department.

QDoes Ultra Mobile offer returns or guarantees on purchased plans?

A

Unfortunately, it does not. Once you buy your plan, you cannot return it. However, since monthly plans last only 30 days you can make adjustments to it before renewal occurs.

Ultra Mobile Network Specs & Info

Ultra Mobile Network Specs

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Network:T-Mobile
Technology:GSM
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Ultra Mobile Company Info

Founded:2011
Headquarters:1550 Scenic Avenue Suite 100 Costa Mesa, CA 92626-1420
Employees:51-200
Customer Service:(888) 777-0446
Support Email:support@ultramobile.com
Website:https://www.ultramobile.com/
Wikipedia:https://en.wikipedia.org/wiki/Ultra_Mobile
Facebook:https://www.facebook.com/ultramobile
Twitter:https://twitter.com/ultra_mobile

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