Twigby Customer Service FAQs

3 min read

Updated October 20, 2023

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Are you curious about Twigby's customer service quality?

Twigby provides 4G LTE and 5G wireless coverage on Verizon's network. You probably already know Twigby prepaid plans offer great coverage at great prices, but how does their customer support stack up?

Let's look at how Twigby's customer care compares, plus I'll tell you how you can contact them if you need help with your phone service.

How can I talk to Twigby customer service?

Twigby customer support comes in two forms:

Live chat support: Chat is Twigby's main channel for providing customer service to its subscribers. You can access the chat icon by visiting the carrier website. You'll get live help to address various topics, like setting your plan up or questions about billing.
Email customer care: If you prefer email, you can drop the company a message requesting assistance at twigby.support@twigby.com.

Twigby customer service hours

Chat with Twigby during the following times:

Monday through Friday: 8 am - 9 pm CST
Saturday & Sunday: 10 am - 6 pm CST

Activating your Twigby plan

The process of activating service on your Twigby SIM card is a breeze. Here's a step-by-step guide, including details in case you bring your own phone:

How to set up a Twigby SIM card:

Insert your SIM card into your device upon arrival.
Create a new Twigby account or log in if you already have one.
Follow the prompts to activate your service via the Twigby app or website.

You might need to configure the APN settings when you bring your own device. This isn't nearly as intimidating as it sounds. Follow along step-by-step as I walk you through the process:

Twigby iPhone setup

Go to Settings on your home screen.
Tap Cellular and ensure Cellular Data and Enable LTE are ON.
Select Cellular Data.

Use our Twigby APN settings to fill in the required fields.

Twigby Android setup

Access Settings from your Apps or notifications tray.
Tap Connections (may be called Wireless & Networks or similar).
Hit Mobile Networks > Access Point Names.
Tap Add.

Once you're in this area, all that's left to do is input the data from our handy Twigby APN settings table.

Twigby network issues

Wireless service hiccups can happen; here are a few tips to get you back online:

Turn the device off and on: Turning your device off and on or toggling airplane mode can help it connect to the nearest tower.
Reinsert SIM: Take out and reinsert the SIM card (physical) or turn off/on (eSIM). This process is sometimes all that's needed to get your Twigby phone connected again.
Check for updates: If you're anything like me, you hate waiting for system updates. But doing so can improve network issues. Take a second to verify that you're running your phone's latest operating system version.
Upgrade phone: Older devices may not be compatible with today's network technology. If your phone is over a few years old, it could be time to purchase a new one.

Twigby customer service reviews

Twigby's customer support is known for its high ratings among MVNOs. No carrier is perfect, so naturally, some people have also had negative experiences.

Here are some key points from subscribers:

Twigby customer service advantages

Short wait times: Twigby's chat approach to customer service results in shorter wait times since they can take care of more users at a time.
Patient & friendly agents: Many users have found their Twigby support representative friendly and helpful, even through challenging account issues.
Knowledgeable assistance: Twigby agents have a reputation for solving several issues, and consulting other representatives if needed.

Twigby customer service drawbacks

No phone customer support: Some people aren't really into the fact that there is no Twigby phone support.
Dropped chats: A couple of users report losing their support chat during the session prior to their problem getting solved.

One thing my research on the mobile industry shows is that customer service experiences can vary wildly. It's a good idea to review various trusted sites to determine what you can expect when you need help with Twigby's services.