- Verizon 5G & 4G LTE wireless coverage
- Free international calls to 80+ countries
- Wide range of plan choices
- Free mobile hotspot access
- Excellent score on Trustpilot
- No multi-line discounts
- No International roaming
- Not eSIM-compatible
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At a glance
- Value for money: Twigby offers great value with simple plans, transparent pricing, and reliable coverage.
- Coverage: Great coverage on the Verizon network.
- Customer experience: A majority of customers recognize Twigby for delivering great service at competitive prices. They highlight the friendliness, effectiveness, and extensive knowledge of the customer service team.
- Transparency: The price you see is what you pay with Twigby. There are no hidden fees or surprise charges.
- Range of choice: Variety of plans on offer, with data allowances tailored to fit the varied needs of individual tech user.
Twigby review: An in-depth look
Cell service is no longer a luxury but a necessity. So why not also make it reliable and affordable?
Twigby does just that – it's an MVNO (Mobile Virtual Network Operator) that operates on the Verizon network for pennies on the dollar.
But is Twigby worth considering for your individual needs?
I've done the heavy lifting for you – I'll explore the key features of Twigby's plans, network coverage, customer service, and user experience to help you determine if it's the right choice for your cell phone needs.
What is Twigby?
It's a low-cost carrier on the Verizon network, offering cheaper cell phone plans with the same trustworthy coverage.
What makes Twigby different?
Twigby prepaid phone plans are some of the best on the Verizon network. Data plan prices start at $15 per month, but there are often promotions for new customers. For example, at the time of publication, they were offering $5/month for 2GB of data for the first 3 months.
And with no contract, you can cancel after the promotional period ends. Offers change frequently, so check here for current Twigby deals and promotions.
Its highly-rated patient, friendly, and effective customer support with personalized responses also sets it apart from other carriers.
Plans & pricing
What are the best Twigby cell phone plans?
Twigby 2GB plan
- Verizon coverage
- Unlimited talk and text
- Instant eSIM activation
Twigby 5GB plan
- Verizon coverage
- Unlimited talk and text
- Instant eSIM activation
Twigby 10GB plan
- Verizon coverage
- Unlimited talk and text
- Instant eSIM activation
Twigby 20GB plan
- Verizon coverage
- Unlimited talk and text
- Instant eSIM activation
How does Twigby compare to Verizon?
Verizon vs Twigby comparison
Keep your Verizon phone, number & coverage: Save $510 per year
| Carrier | Network Coverage | 4G/5G Data | Price | Annual Cost |
|---|---|---|---|---|
| Verizon | Verizon 4G & 5G | Unlimited | $75/mo | $900/yr |
| Twigby | Verizon 4G & 5G | 20GB | $35/mo | $390/yr |
| Savings | $40/mo | $510/yr | ||
Is Twigby a good value?
Twigby SIM cards offer great value with simple plans and transparent pricing. Although you'll find the same features and coverage as a plan direct from Verizon, they could save you upwards of $600 a year.
Compare Twigby vs other carriers
| Twigby | How do Twigby plans compare? | ||
|---|---|---|---|
*$25/mo for 1st 3 Mths
|
|
*30 Day FREE Trial
|
*$45 for 3 Months
|
| Verizon 4G & 5G | T-Mobile 4G & 5G | Verizon & T-Mobile 4G & 5G | T-Mobile 4G & 5G |
| 20GB data | Unlimited data | Unlimited data | Unlimited data |
| $25/mo* | $25/mo | $15/mo* | $15/mo* |
| $390/yr | $300/yr | $306/yr | $315/yr |
| 4.4 on Trustpilot | 4.6 on Trustpilot | 4.7 on Trustpilot | 2.9 on Trustpilot |
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Network coverage
Does Twigby have good network coverage?
Powered by the Verizon network, you can expect the same great wireless coverage. To see if Verizon's network has the best coverage in your area, you can check the Twigby coverage map using your zip code and current address.
Does Twigby have 5G coverage?
If you have a 5G compatible device, you can get access to the fast 5G network (where it's available) at no extra cost with Twigby 5G plans.
Twigby 5G coverage map
What are data speeds like on Twigby's plans?
Data speeds are reliable and fast, thanks to their use of the Verizon network. You can expect seamless browsing, smooth video streaming, and quick downloads on your devices. Whether you're at home, at work, or on the go, Twigby provides consistent data speeds to keep you connected.
Does Twigby have hotspot data?
Any plans that have data include access to use it as a mobile hotspot. You're never charged more to use your mobile hotspot. But it will count toward your data limit.
Customer service
Does Twigby have good customer service?
Twigby's customer service prides itself on providing excellent support. Reviewers across several platforms, such as the Twigby Trustpilot scores, BB, and Google, all agree.
Their friendly and knowledgeable support team is always ready to assist you with any questions or concerns you may have. Dedicated representatives are committed to ensuring your satisfaction. You can expect prompt responses and personalized assistance.
Twigby customer reviews roundup
- Twigby MoneySavingPro rating: 4 stars (67)
- Twigby Trustpilot rating: 4.4 stars (1,200+)
- Twigby Amazon rating: 3.6 stars (37)
- Twigby Google rating: 4.6 stars (13)
How do I contact Twigby customer service?
You can reach out to them through their online chat feature, where a friendly representative will be available to assist you in real-time. Just use the app or click the icon in the bottom right-hand corner of the company's website to start a chat session.
Team members are available for live chat Monday-Friday (8 am-10 pm EST) and Saturday & Sunday (11 am-7 pm EST).
At this time, this is the only way to contact Twigby customer care.
User experience
What are most customers saying about Twigby?
Most customers agree that Twigby has good service, affordable prices, and excellent customer service.
There are a few users who were disappointed there is no way to contact customer care by phone or email, but most people found the chat session was able to resolve any issues quickly and effectively.
Also, some new customers had trouble with coverage, but it was typically due to a lack of phone compatibility or not confirming coverage area.
Find out what real customers are saying about their phone service with Twigby customer reviews.
What are some complaints about Twigby?
While Twigby generally receives positive feedback from customers, there are a few common issues that some users have experienced.
One of the main concerns is the lack of alternative contact methods for customer service. Some customers have expressed their desire for phone or email support options in addition to the live chat feature.
Additionally, a few new customers have faced problems with coverage, but the majority of users report great service.
Most online complaints are given personalized responses with solutions, which confirms their commitment to customer satisfaction.
SIM activation
Is it easy to switch to Twigby?
Being online-based, it's quick to compare and choose your Twigby phone plan. You'll need a valid email address to complete your order. Create an online account with a password and PIN.
They will also ask if you want a new number or if you'd rather port your existing phone number. Porting may require a PIN from your current carrier.
The free shipping takes 7-10 business days but often arrives earlier than that. For an additional fee, you can expedite shipping if you're in a pinch. Your SIM starter kit will arrive with the SIM card, SIM card removal tool, and instructions.
Once your SIM card arrives, it's easy to set up, and you'll be up and running with a few simple steps in about 15 minutes. Make sure you have a stable Wi-Fi internet connection before you begin the activation process.
Does Twigby support eSIM?
Twigby's service does not currently support eSIM activation.
Phone options
What phones does Twigby have?
They offer a wide range of new device options to cater to different preferences and budgets.
Can I bring my own phone to Twigby?
If you don't want to upgrade to a new smartphone, you can easily bring your own with a Twigby bring your own phone plan. You'll just need to check your cell phone is fully compatible.
Is my phone compatible with Twigby?
Use our compatibility checker to see if your phone is eligible to transfer to Twigby on the Verizon network.
Twigby features
My viewpoint: Is Twigby any good?
Short answer: Twigby, an MVNO that uses Verizon's towers, is a top contender. They have a variety of plans that start out around $10/month, great network coverage, and excellent customer support and experience. While no one plan or carrier is right for everyone, Twigby is worth the time to consider as a new low-cost carrier.
Is Twigby worth it?
Their comprehensive mobile plans, additional features, and competitive pricing make it a compelling and worthwhile choice for mobile users. It's one of the top carriers on Verizon's network.
With a customer-centric approach, commitment to quality service, and reliable network performance, they deserve consideration for all your mobile service needs.
Would I use Twigby?
Short answer: Yes, with the new customer promotions and affordable regular pricing all on the Verizon network, it is next on my list to try.
Twigby plans FAQs
Number porting is common and easy to do. Ask your current carrier for a number porting PIN to give your new carrier.
They are so confident in its plans that it offers a 30-day guarantee. This is longer than other MVNOs, so if you're not happy, simply get a refund.
With Overage Protection ON, your data will be throttled when you reach your data limit until your billing cycle renews. No extra charges will be charged. If you have Overage Protection turned OFF, you will be charged the difference between your current plan and the next highest plan. I recommend turning on this feature at least to monitor your usage without any surprises. And add additional data as needed using the app or website.
They don't offer traditional family plans. They keep their prices low enough that multi-line discounts aren't necessary. This makes it easier to customize each plan to suit the needs of the user. You can still manage all the lines on one Twigby account.
They offer flexible plans and responsive customer service, operate on Verizon networks, allow you to bring your own device or buy one from them, and provide data overage protection.
Recap: Is Twigby the best wireless phone plan?
Twigby offers affordable plans and competitive pricing that make it worth considering for those seeking budget-friendly cellphone service.
- Plans: With a wide range of plans and updated options for 2024, Twigby stands out among other MVNOs.
- Coverage: The network coverage across the US is reliable, and call and text performance is commendable.
- Data speeds: Speeds are also satisfactory compared to other MVNOs, like Mint Mobile.
- Additional perks: Mobile hotspots, international calling, and attractive deals make it an appealing choice.
- Phones: There's a variety of new phones to buy or bring.
- Customer support: Excellent customer service ratings make it a top choice.
Overall, Twigby's transparency, affordability, and reliable services make it a worthwhile option for consumers seeking a cost-effective new carrier.
How we reviewed Twigby
To select the best carriers and plans, MoneySavingPro's team of experts evaluated over 30 different carriers.
Carriers were rated in five categories, with a star rating from 1-5, with 5 stars being the best. We then calculate the overall star rating using the five categories:
- Value for money: We compare carriers based on price, features, benefits, and promotions. It's not just about the lowest price but getting the most bang for your buck.
- Coverage: We look at network 5G and 4G LTE coverage across the US. We use coverage maps to determine service availability and data speeds in urban, suburban, and rural locations.
- Customer experience: We take into account items such as current user experience, website and app usability, ease of switching, and customer service in terms of availability, channels, and satisfaction ratings.
- Transparency: We assess whether carrier pricing is clear and straightforward. We examine the fine print to check for hidden fees, confusing terms or conditions, and misleading offers to ensure upfront, honest prices and advertising.
- Range of choice: We evaluate the diversity of plan options to determine if they fit the individual needs of all customers.
Read more about our carrier ratings methodology and our editorial process.
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