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Mint Mobile review in 2024: Is it any good?

Explore my in-depth review of Mint Mobile, including network coverage, customer experience, plan details, pricing, and comparisons. Is Mint Mobile is the right carrier for you?

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4.2
MoneySavingPro rating
  • Value for money
  • Coverage
  • Customer experience
  • Transparency
  • Range of choice
See at Mint Mobile
Pros
  • T-Mobile 5G & 4G LTE wireless coverage
  • Free calls to Mexico and Canada
  • Free mobile hotspot with all plans
  • eSIM compatible
Cons
  • No international roaming
  • Limited customer service
  • 3-month minimum sign-up
Our editorial process

MoneySavingPro independently researches the products & services to bring you our recommendations. We may earn money when you click our links - disclosure policy.

At a glance

  • Value for money: Mint Mobile's variety of affordable plans, hassle-free activation, and reliable coverage make it a great value for money.
  • Coverage: Great coverage on the T-Mobile network.
  • Customer experience: Mint Mobile stands out for providing high-quality service at affordable prices. Feedback about customer service is mixed.
  • Transparency: The price you see is what you pay with Mint Mobile. There are no hidden fees or surprise charges.
  • Range of choice: Various data plans available without being overwhelming, allows user to pick the plan that best fits their needs.

Deep dive: An in-depth Mint Mobile review

Mint Mobile is quite hard to miss, with that cheeky little fox and their Hollywood spokesperson.

This impressive Mobile Virtual Network Operator is really making a name for themselves as a standout carrier for cheap phone plans. Offering a variety of data options and reliable coverage makes them an excellent alternative to traditional carriers.

I'll help you explore everything Mint Mobile brings to the table. From their network coverage and affordable plans to the feedback they've received from customers.

I'll give you the details to help you decide if a Mint Mobile phone plan is the perfect fit for your needs.

What is Mint Mobile?

Mint Mobile is a low-cost carrier offering prepaid cell phone plans that can save you money without compromising quality. They operate on the T-Mobile 5G & 4G LTE wireless network.

What makes Mint Mobile different?

Mint Mobile plans offer low-cost, prepaid cell phone services with a focus on bulk savings. Unlike traditional carriers, Mint operates exclusively online, reducing operational costs and passing those savings on to consumers.

Mint Mobile sets itself apart from other online MVNOs mostly through its unique bulk pricing model and commitment to keep prices low.

They are also well-known for their clever marketing campaigns, including celebrity endorsements and a user-friendly approach via their app and website. This enhances its visibility and appeal among a broad audience looking for straightforward, cost-effective mobile solutions with a side of wit.


Plans & pricing

Mint Mobile offers a variety of plans, and it's one of the best value prepaid carrier options out there that caters to different customer needs.

What are the best Mint Mobile phone plans?

Mint Mobile 5GB plan

Image of cell phone with Mint Mobile
  • T-Mobile coverage
  • Unlimited talk and text
  • Instant eSIM activation
5GB
data
$15/mo*
See at Mint Mobile

*$45 for 3 Months

$720 in annual savings

Mint Mobile 15GB plan

Image of cell phone with Mint Mobile
  • T-Mobile coverage
  • Unlimited talk and text
  • Instant eSIM activation
15GB
data
$15/mo*
$20/mo
See at Mint Mobile

*$45 for 3 Months

$675 in annual savings

Mint Mobile 20GB plan

Image of cell phone with Mint Mobile
  • T-Mobile coverage
  • Unlimited talk and text
  • Instant eSIM activation
20GB
data
$15/mo*
$25/mo
See at Mint Mobile

*$45 for 3 Months

$630 in annual savings

Mint Mobile unlimited data plan

Image of cell phone with Mint Mobile
  • T-Mobile coverage
  • Unlimited talk and text
  • Instant eSIM activation
Unlimited
data
$15/mo*
$30/mo
See at Mint Mobile

*$45 for 3 Months

$585 in annual savings

How does Mint Mobile compare to T-Mobile?

T-Mobile vs Mint Mobile comparison

Keep your T-Mobile phone, number & coverage: Save $585 per year

Carrier Network Coverage 4G/5G Data Price Annual Cost
T-Mobile T-Mobile 4G & 5G Unlimited $75/mo $900/yr
Mint Mobile T-Mobile 4G & 5G Unlimited $30/mo $315/yr
Savings $45/mo $585/yr

Is Mint Mobile a good value?

Mint Mobile prepaid plans offer great value and simplicity. Although you'll find the same features and coverage as a plan direct from T-Mobile, Mint Mobile will actually decrease your monthly phone bill. They have a long history of competitive prices and increasing value rather than price.


Compare Mint Mobile to other carriers

Mint Mobile How do Mint Mobile plans compare?
Mint Mobile logo See at Mint Mobile
*$45 for 3 Months
Tello logo See at Tello US Mobile logo Boost Mobile logo See at Boost Mobile
*$15 Off 1st Mth
T-Mobile 4G & 5GT-Mobile 4G & 5GVerizon & T-Mobile 4G & 5GAT&T & T-Mobile 4G & 5G
Unlimited dataUnlimited dataUnlimited dataUnlimited data
$15/mo*$30/mo$25/mo$15/mo*$29/mo$10/mo*$25/mo
$315/yr$300/yr$306/yr$285/yr
2.9 on Trustpilot
4.6 on Trustpilot
4.7 on Trustpilot
1.3 on Trustpilot

Network coverage

Does Mint Mobile have good coverage?

Powered by the T-Mobile network, you can expect the same 5G & 4G wireless coverage. If you're new to the T-Mobile network, you can use the Mint Mobile coverage map to see if the coverage is the best in your area. If you've used T-Mobile service before, you're golden.

Mint Mobile 5G coverage map

Mint Mobile coverage map

The FCC collects coverage data, which only offers an approximate indication and doesn't account for indoor coverage. The actual speed and performance can vary depending on your location and device. The reception you experience is influenced by local conditions and elements like natural and artificial physical features in your area.

Is Mint Mobile reliable?

Mint Mobile has fast, reliable network performance, thanks to their partnership with T-Mobile, which leads the industry in overall 5G experience and 5G coverage, according to an OpenSignal - 5G Experience Report (2023).

With Mint Mobile, you can experience fast data speeds perfect for streaming, browsing, and downloading.


Customer service

Does Mint Mobile have good customer service?

Customers have mixed reviews in terms of customer service experiences.

Some value the helpfulness of the customer service team and have quick resolutions to any issues or concerns. Other users note that work tickets were created but not fulfilled.

Mint Mobile customers appreciate the user-friendly support channels, including phone and chat. However, there were several complaints about the live chat feature response time.

Overall, Mint Mobile's commitment to customer satisfaction is highlighted in customer reviews.

Mint Mobile customer reviews roundup

How do I contact Mint Mobile customer service?

  1. Chat: lower right-hand corner of the website or app
  2. Call: (800) 683-7392 to speak with a real human customer care rep; Available daily (7am-9pm ET)

User experience

What is the customer feedback on Mint Mobile?

Mint Mobile customers rate the user experience highly, emphasizing the ease of plan activation, usage, and coverage.

They've received high ratings for their affordable plans and variety of cost-effective options without being overwhelming.

A real crowd-pleaser is their unlimited data plan, frequently hailed as a standout feature. Beyond this, the variety of data plans means there's something for everyone.

What's more, Mint Mobile's free trial offer is a hit, allowing new users to try the service for 7 days without any risk.

Customers also highly rate the overall user experience, highlighting the hassle-free activation, usage, and coverage that Mint Mobile offers.

What are some common complaints about Mint Mobile?

Although it is highly reviewed in most areas overall, the Mint Mobile Trustpilot score is lower than one would expect.

The most common complaints seem to be related to the customer service chat feature and international calling options.

Despite this rating, it's important to say that Mint Mobile has much better ratings than the big wireless alternatives, but they do have areas to improve.


SIM activation

Is it easy to switch?

Because they are part of the new generation of MVNOs, Mint Mobile is entirely online, which saves them money that they pass along to you.

It's quick to compare, choose, and purchase your Mint Mobile phone plan. Activating your new line should take under 15 minutes.

Does Mint Mobile support eSIM?

Mint Mobile makes it easy to connect to your new plan instantly. You'll find a range of Mint Mobile prepaid eSIMs to choose from to meet your needs. When you sign up, you'll receive a QR code to scan, and you'll just need to follow the step-by-step instructions to activate your service in moments.


Phone selection

Can I bring my own phone to Mint Mobile?

If you don't want to upgrade, you can easily bring your own device with Mint Mobile bring your own phone plans. You'll just need to check your cell phone is unlocked and fully compatible.

Is my phone compatible with Mint Mobile?

Mint Mobile is compatible with most unlocked GSM phones, including popular brands like iPhones and Androids. You can easily check the compatibility of your phone using your IMEI number.

Can I buy a phone instead?

If you want to upgrade your phone, Mint Mobile offers a range of affordable, high-quality devices on payment plans with 0% finance. Check out the best Mint Mobile phones to find out more.


My viewpoint: Is Mint Mobile any good?

Short answer: Mint Mobile has several plans that range from $15-$45/month for the same service on the T-Mobile network. They typically run promotions and introductory offers and you can switch instantly to start saving right away. Of course, the best choice is not the same for everyone. I've done the research to help you make the best decision based on your individual needs.

Is Mint Mobile worth it?

Mint Mobile is disrupting the status quo of the mobile phone plan industry. I love the way they do business and have used them as my prepaid carrier.

With the power of one of the largest, fastest networks behind Mint Mobile's coverage and a history of keeping prices low, I think the prices are an incredible value.

Instantly switching to a cheap phone plan like Mint Mobile can help you and your family save a bundle.

Please note that my recommendations are based on personal experience and independently gathered data from multiple sources. They have not been influenced, reviewed, or approved by any carriers or advertisers.

Would I use Mint Mobile?

Short answer: Absolutely! I have and continue to use Mint Mobile. Affordable plans and a range of data options on the nationwide T-Mobile network make it a top choice. Even the minimum of three months of service and mixed reviews on customer service were not enough to turn me away.


Mint Mobile features


Mint Mobile FAQs


Recap: Is Mint Mobile the right choice for you?

If you're looking for a great deal with data plan options, Mint Mobile is a prime choice. Their plans offer excellent value, allowing you to save money on your wireless bill without compromising service quality.

With great network coverage and one of the best performance ratings, Mint Mobile provides customers with an affordable wireless service.

If you're a new customer, Mint Mobile's free trial offer and free SIM card make it easy to get started.

Their variety of plan options, including 5GB, 15GB, 20GB, and unlimited plans with the choice of purchasing for 3, 6, or 12 months, provide flexibility for different needs and budgets.

When compared to competitors, Mint Mobile stands out with its competitive pricing and excellent service. And their customer feedback highlights the positive experience with Mint Mobile's service but has mixed reviews of customer support.

If you're looking for a top-notch MVNO plan that offers great value for money, Mint Mobile is definitely worth considering.

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How we reviewed Mint Mobile

To select the best carriers and plans, MoneySavingPro's team of experts evaluated over 30 different carriers.

Carriers were rated in five categories, with a star rating from 1-5, with 5 stars being the best. We then calculate the overall star rating using the five categories:

  1. Value for money: We compare carriers based on price, features, benefits, and promotions. It's not just about the lowest price but getting the most bang for your buck.
  2. Coverage: We look at network 5G and 4G LTE coverage across the US. We use coverage maps to determine service availability and data speeds in urban, suburban, and rural locations.
  3. Customer experience: We take into account items such as current user experience, website and app usability, ease of switching, and customer service in terms of availability, channels, and satisfaction ratings.
  4. Transparency: We assess whether carrier pricing is clear and straightforward. We examine the fine print to check for hidden fees, confusing terms or conditions, and misleading offers to ensure upfront, honest prices and advertising.
  5. Range of choice: We evaluate the diversity of plan options to determine if they fit the individual needs of all customers.

Read more about our carrier ratings methodology and our editorial process.

Mint Mobile guides

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