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Altice Mobile Reviews in 2021

Altice Mobile customer service ratings

Altice Mobile
Average Customer Rating40 User Reviews
User Rating Distribution
5 Stars8
4 Stars0
3 Stars0
2 Stars2
1 Star30
Plans starting at:$14/mo
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Read 40 Altice Mobile user reviews

They deserve a NEGATIVE ZERO.

The service has not worked consistently since i've had it. It is the worst service in the universe. two cans and some string are a better service. Run away!!

Don't use them

Sales quoted package that was false. Contacting someone who speaks English and is knowledgeable is impossible. I had to pay $70 for a phone that I didn't want and for service I never used. I fought for 2 months and finally just paid the amounts they said were due to make the problem go away. You can never speak to a supervisor, billing dept or go to an office in person.

They are a scam.

I ordered the SIM card and I wasn't able to use the SIM card because of the fact that I brought my phone from a different carrier. And I tried to cancel it but they told me I have to wait 2 billing cycles just to cancel it and then when I did wait the 2 months they told me I couldn't cancel it or get a refund.

great stuff

best!!!!!

If I could give them 0 stars, I would. I tried to

If I could give them 0 stars, I would. I tried to transfer my service over to them months ago and since paying for the service I have never been able to use their service. I’ve been charged month after month despite not using the service or getting the service to work. Every time I have tried to cancel I still end up getting charged. I’ve received the worst customer service and absolutely no help at all when trying to get everything figured out and fixed. They refused to refund my money even when I have not been able to use the service. I received another bill today and tried to call and cancel service again and they said I would still have to pay the upcoming bill even though I’ve tried and tried to cancel and haven’t used the service. It is not worth it at all! Such a rip off! And the absolute worst customer service / company I have ever dealt with.

50% of the cost for 95% of the service

Excellent service, for $20. a month unlimited everything for life, what is there to complain about? Been with Altice since Oct. 2019 now.

If I could give 0 stars I would!!

Thought we were saving money by switching to this company, but you definitely get what you pay for! Phone doesn’t work unless I’m connected to my own WiFi at home. Constantly have to reset phone due to missed calls and text messages. All messages for days come through all at once after the reset. Impossible to get ahold of anyone for customer service. Tried to switch service and the informed me they won’t send out a payoff amount until the next billing cycle which is a month away, even though I wanted to pay full amount today. Even after the payoff amount is paid then you have to wait at least another 60 days before they will release the phone number. So even when you want to switch providers you are still stuck with them for months. My kids and myself have been left with absolutely no service on many occasions when it was really needed. Not to mention every time you get on an important phone call or any phone call for that matter that lasts longer than 2 minutes it will automatically drop your call and then you have to continue to call the person back in order to try to finish the conversation quickly before it drops again!! Worst cell phone service and customer service I have ever experienced in my life!!

Terrible coverage, dropped calls

If you think paying $20/month is a bargain, think again. You're really paying for wifi, which you already have. Unless you're connected to wifi, get ready for slow or nonexistent data and dropped calls.

Horrible service/coverage

Unless I am on wifi, NO MATTER WHERE I AM...I can hardly open anything, and when I am able to, the pages take FOREVER to load. Even if it say that I am on 5G or LTE with full bars, NOTHING...whats thje use in having a phone that I can't use??????

If I could give it 0 stars I would! It is a scam!!

I never received the sim card and they charged me monthly and would not refund me despite me calling every single day to tell them I did not if fact have a my altice phone or sim card. In order for me not to be sent to a collections agency and have my credit score go down they told me I HAD TO PAY THEM!!!! IT is a complete scam. Please do not be fooled. I hope this saves some one out there their hard earned money and hours of their life that could be spent doing something other than calling customer service and going to optimum in person without getting any resolution.

If hell was a c

If hell was a cell phone carrier....I arrived the day I signed up with Altice. May God have mercy on your "cell."

Horrible connection most of the time

I can’t teach their customer service to complain

plans and service

love it

Costumer service & service as well

Altice mobile personal is the worst , this people only knows how to get your money but nothing else. Really bad experience, they don’t deserve no even 1 star.

False advertisement, poor coverage

I have a very bad experience with Altice Mobile due to their poor 5G coverage in New York City, most of the time you will get LTE. Also, Altice Mobile wouldn't work in the basement or any high rise building above 10th floor. What a difference after using my Metro PCS which has a great service and 5G coverage entire NYC.

Eventually I cancel my Altice Mobile service just after one week. And Altice Mobile forced me to pay for the whole month plus taxes. Notice also that Altice Mobile AutoPay is required for all new lines of service as of August 31, 2020. Beaware, there is no way to cancel Autopay!

If you still want to switch to Altice Mobile please, please read carefully their Terms and Conditions, it is very tricky.

Hopefully my review will be helpful and you would not repeat my mistake. Thank you

False advertising, poor network coverage, etc.

I have a very bad experience with Altice Mobile due to their poor 5G coverage in New York City, most of the time you will get LTE. Also, Altice Mobile wouldn't work in the basement or any high rise building above 10th floor. What a difference after using my Metro PCS which has a great service and 5G coverage entire NYC.

Eventually I cancel my Altice Mobile service just after one week. And Altice Mobile forced me to pay for the whole month plus taxes. Notice also that Altice Mobile AutoPay is required for all new lines of service as of August 31, 2020. Beaware, there is no way to cancel Autopay!

If you still want to switch to Altice Mobile please, please read carefully their Terms and Conditions, it is very tricky.

Hopefully my review will be helpful and you would not repeat my mistake. Thank you

Everything, worst customer service

Spent many, many hour trying to correct the inaccurate billing

this service is scam

There is no customer service. No phone posted. Had to call optimium to find it out. Online support is useless. Worst of all. They charge you for service you did not have. I sign up on Dec 6 and was told I 'd get the service starting on Dec 20 as I wanted. Instead I was chaged from Noev 13. When I called to ask why, I was told this is because I 'fell' into the Nov 13-Dec 13 cycle even though I did not have the service. This is scam

Service unreliable, customer service is terrible.

They failed to mention that porting your number can take up to 48 hours - longer if over a weekend. When my service did start working, it was TERRIBLE! In areas I've never had trouble with, I couldn't load even a Yahoo homepage in my browser. Calls wouldn't connect or had spotty reception. After 3 days I switched to my old carrier, StraightTalk, and tried cancelling Altice. I'd rather pull my own tooth than talk to their customer service again!! I was on chat with customer service for over an hour, with 10 to 15 minute delays between responses trying to cancel the auto pay that it would not allow me to do online. The customer service agent's answer- to just not have money on the card that was set up so that it wouldn't go through. No joke that's what he said. So I finally called customer service and she was able to cancel the lines but told me since a bill had already been generated that I would have to pay it or it would go to collections. Mind you, this is a prepaid phone service. So the bill that went out I haven't even used yet because it doesn't start until later this week on that cycle. But she was adamant I had to pay it, and then when they realized I didn't use that service it would refund the account and then I could call them about getting the money back. When I asked to speak to a supervisor, she said there was no one available and then she said the only person available was with another customer. I offered to wait and she said that they couldn't wait on the line. When I asked her name, with a VERY thick foreign accent she stated it was "Melissa Smith". I hung up and called again and got someone else who told me the same thing. That I would have to pay the bill to avoid it go into collections for $36, and then it could be refunded after the system recognizes that I didn't use the service. I again asked for a supervisor to which she said no one was available that she could pass the information along and the supervisor would call me when she got a chance. I worked in customer service call centers for over 10 years. This is unacceptable. I honestly do not have any idea how this company is still in business. I will yell far and wide how terrible this company is and post reviews on anywhere and everywhere I can. STEER CLEAR OF ALTICE MOBILE.

Their service and coverage

Had decent 3 month. Then no service most of the time unless I'm using WiFi. Tried to work with customer service and gave them over 10 locations between 2 states where I had no service to prove that I'm not being picky. They response was connection around address where phone registered (I didn't even mention) is spotty use wifi. So I think altice mobile should be considered landline company not cell phone

Everything

During Covid no exceptions to paying bill automatically disconnect you on day due and they takes 4-6 hrs to reconnect can’t speak to anyone won’t lower your rate horrible I’m so upset that I had chose them to be my provider

They exist

Stay away don’t do it customer service sucks ass

Horrible customer service

Wall away from their deal not worth it the customer service is terrible. I tried to sign into my account for 2 weeks and I couldn’t get in. Service kept telling me I was a priority and would hear back from someone within 24 hours but I never heard from anyone only to text a 5th time and find out my account was cancelled

Monthly rates

I have switched from Verizon to Altice and saved myself a ton of money. They offer a nice selection of phones, they’re tasted are far better their fellow carriers.

everything else is garbage. No customer service.

I never had a chance to get any customer service at all. no phone answer, no email respond. Is tike there is nobody on the other side. The signal drops in many places. Sending any type on messages isa gambling.

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Altice Mobile Network Specs

Network:AT&T and Sprint
Technology:GSM, CDMA
3G Bands:N/A
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:Yes
5G:Yes
Prepaid:Yes
Taxes/fees included:No
VoLTE:Yes
WiFi Calling:Yes
Visual Voicemail:Yes
Multi-line Discounts:No
Multi-month Discounts:No
International Roaming:Yes

Altice Mobile Company Info

Founded:2016
Headquarters:One Court Square, Long Island City, Queens
Employees:13,656
Customer Service:(888) 211-4727
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter

Altice Mobile User Reviews

Altice Mobile
Average Customer Rating40 User Reviews
User Rating Distribution
5 Stars8
4 Stars0
3 Stars0
2 Stars2
1 Star30
Plans starting at:$14/mo
View Plans

Read 40 Altice Mobile user reviews

They deserve a NEGATIVE ZERO.

The service has not worked consistently since i've had it. It is the worst service in the universe. two cans and some string are a better service. Run away!!

Don't use them

Sales quoted package that was false. Contacting someone who speaks English and is knowledgeable is impossible. I had to pay $70 for a phone that I didn't want and for service I never used. I fought for 2 months and finally just paid the amounts they said were due to make the problem go away. You can never speak to a supervisor, billing dept or go to an office in person.

They are a scam.

I ordered the SIM card and I wasn't able to use the SIM card because of the fact that I brought my phone from a different carrier. And I tried to cancel it but they told me I have to wait 2 billing cycles just to cancel it and then when I did wait the 2 months they told me I couldn't cancel it or get a refund.

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