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Hello Mobile Reviews

Hello Mobile user reviews & ratings

Hello Mobile User Reviews

Not RecommendedNothingLack of customer service

I ordered an upgrade phone about 6 weeks ago. Status said still processing. No tracking number ever issued. They charged my credit card but after about 5 days, the charge disappeared from my credit card and the phone suddenly appeared on their website and someone else bought it the next day. Called customer service and got nowhere with the person I talked with. I'd give them zero stars if I could. If they keep this up, they won't have a company left.

Not RecommendedIt's CheapThey will cut your internet service at anytime

I just had a terrible experience which they have cut my internet service, without even tell me nothing. When I switched from T-Mobile to this company I got the plan that said "Unlimited Data, Call and Text", but after reaching little over 21 Gigs. They decided to cut my internet service until my next bill cycle which will be in 2 days, with informing of nothing that they were going to do that. They could at least sent a text and call or email me, telling they were going to shut off my internet service. They couldn't believe they just did that what not even informing me. I had to call and expend more than a hour on the phone to tell me at the end my data was put on pause, until my next bill cycle in 2 days. So in other words they are laying to you when they say its unlimited data. I was espected to slow down my internet speed in congested hours something like that, but cut me out completely without any message. Terrible service.

Not RecommendedThey cancel and refund right away!Order too slow

You'll need to wait for their sim card which I order a week before my last refill date, they waited until my 30 days activation date was over with my last carrier that they sent the order. So I had 4-7 days to wait with my phone down and they've already got your IEMI and phone number locked to their company. I went back to my old carrier to get my phone up and running and it took us 2 days for me to get my phone number back while spending most of my hours on the phone trying to resolve this. Time consuming and they don't have a backup plan for your activation process with them. Even after they cancel my account, my number was locked with them. Won't bother!!

Not RecommendedDon't go with Hello mobileThey don't send you the sum card

I ordered the sim card with unlimited data. I didn't received the sim card. After a month waiting and calling I decided to close my account and I'm still waiting for my money ($25) !

RecommendedGreat price for "unlimited"Took a week to get new SIM

Just received the SIM today. Paid for the unlimited. Popped in the SIM and phone automtically restarted. It was ready to use without having to do anything but else. But my phone was new and factory unlocked. I knew it would work. The only issues I have had with facory unlocked phones is if the carriers 'black list' them and they can't be activated because the carriers won't allow that particular model to work.

The only downside seems my service start date started the day I ordered the SIM. Plus they did not ship SIM until money from my debit card went from 'pending' to processed. Once they received payment they shipped the SIM kit. Since the second month is 'free' this isn't a big deal for me.

Came with new number and everything setup. Pop in SIM and restart phone. Everything works great.

If you install their app you can track all your usage. Data, voice, text, and international voice minutes.

For the cost it can't be beat.

RecommendedCut my bill in half, good service. Definitely BYODActivation can be made simpler.

So far, so good.

Not RecommendedWorst company to deal withPoor customer service, pathetic technology

It is cheap but it has a very bad customer support and a pathetic technology... if you have any trouble then your phone could be down for weeks without any support

Also they unethical they don't allow you to remove your card details and not sure how safe the card details are with them as they use poor technology and could be vulnerable to hackers.

RecommendedExactly what they promised. Love it!Activation process is a wee bit involved.

Just transferred three lines from Metro to Hello. So far, so good. Couldn't have asked for more. Working flawlessly.

Not RecommendedExtremely poor service. took 2 weeks to get simUPS took over a week to deliver the parcel but

hellomobile cancelled the order and sent another sim and waiting for 2nd sim. Its over 2 weeks to get their sim and start the service. Customer service is terribly hard to contact. Got one sim after 10 days and started but after a day Hellomobile stopped my sim and said we sent you another SIM, wait to restart your service for another week.

Not RecommendedNothing their a liar and Stole my moneyI never got me SIM card get canceled 3 times

F... Liars Didn't talk regular English I'm yet to wait and hold for long time And they say the same thing over and over again stay away!

Not RecommendedThere is nothing good I can say about Hello MobileAbsolutely no tech support.

Data would not work from the start. On enabling data phone would try to go to a sign-in page at After holding for an average of 40 minutes you will be get connected to tech support in India who can do little more than mumble off a pre-scripted card. Absolutely no help whatsoever. I implore you do not use Hello Mobile! You will be sorry!

Not Recommendedcan't give them 0 not and optionNo customer service!!!

Prompt system is the worst after 20 minutes of back and forth tells I get you representive! than please call between 9-6 monday-friday!!! I called monday 2 tuesday 3 waisted time

Not Recommendedif any body wants to be depress. start thisevery thing

Worst ever


Could never get cellular data. Brought a brand new Moto Z4 Dual Sim all Network phone. Must have called their customer service 20 times... No fix. I asked for a T-mobile Sim card... No can do. These guys false advertise. If I were you I'd run away from these idiots. They are the worst!

Not RecommendedIt sucks nothing good about it I got ripped offEverything was bad it’s a scam don’t fall for it

I switched from AT&T to hello mobile. My text messages weren’t going through it kept saying “not deliverable”. I was on tech support for hours they couldn’t even fix the problem. So I wanted to cancel & get refund. Bastards said it’s over 7 days & didn’t even refund a penny it must have been maybe 8 days. I didn’t even get my SIM card. It was 2 weeks to send me my SIM card. Bastards. it never says anywhere in the website 7 days. It’s in terms & agreement under microscopic print. Text messages weren’t working tech support couldn’t fix it & they wouldn’t refund my money. The BBB said since it’s in the terms of agreement they couldn’t do anything about it. For their fault I lost $25. I switched back to AT&T & messages are going through fine. Moral of the story you get what you pay for.

Not RecommendedCheapTerrible customer service and process

Hello Mobile is pretty much fraud, stay away from them. I tried to switch over 2 lines, CS was never able to help. I was on Sprint prior so I was expecting easy transition. One of the CS said I needed a SIM from Hello Mobile and the only way I could get a SIM would be to start the porting process. So it meant I would lose service for a few days while the SIM was being shipped. That's absolutely unacceptable. I decided not to go with them at that point. Then I found out that they charged me $40 for two lines even though I never activated my lines. I asked them for a refund, then said they would initiate the refund. I called back 2 weeks later, the CS said this time that the refund had to be initiated within a week and they couldn't issue refund. I asked why they even charged me if I never activated my account. She didn't have an answer for that. terrible process, customer service, bad experience over all.

Not RecommendedTerrible support service They won't ship you a sim card in advance

I had 3 lines with them . Any time i called for a problem with 1 line , their support team would stupidly switched my telephone number to diff. phones . I lost 5 to 10 days service almost every month.

Also they have the worst policy with sim card . when you order the service , you have to wait for 7 to 10 days to receive your Sim and your phone stop working with you current provider. This is terrible . I stick with my Google Fi. i could order my sim card and start service the sim arrived.

Not RecommendednothingI lost my phone number

I never even got through the activation process. they told me that my phone was good to go without a new sim card, so I activated my phone, canceling my previous service in the process, but it didn't work! they eventually told me I'd indeed need a new sim and it would take almost 2 weeks to get one and finish activating my phone. After nearly 10 hours total, on the phone with them and my other company, I told them to just cancel my order. they did so but neglected to tell me that I would not get to keep my phone number of over 10 years if I did so. They did tell me this just after they canceled. what a pain!!!

Not RecommendedDeceptive bDeceptive business practices.

Twice the website indicated that my phone would work on their network. When I purchased a plan and tried to activate my phone, it said the phone is not compatible and they tried to sell me another phone. Customer service said my fee is non refundable. Do not do business with Hello Mobile! They are scammers.

Not Recommendednothingcustomer service

Waited a week for sim to arrive. Argued with customer service who wanted me to port my info without having a new sim and didnt seem to understand I needed my phone to work. He finally agreed to send a sim and my credit card was immediately charged even though my service had not started. The instructions that came with sim were incorrect with spelling and punctuation errors on the written material as if a 6 year old had written them. Wow. I wish I had read all these abysmal reviews prior to cheaping out and trying to save money. Not worth it.

RecommendedUnlimited Data(speed slows after 15Gb)Customer Service

I bought this economy SIM that adversely advertises about it’s unlimited plan for $25 only. For the first few days everything worked fine including data. But after few days, data was not working. As per technician suggestion, I reset my network and even did factory reset to my phone, but still data didn’t work. I was frustrated calling the customer service everyday and spend almost 30 minutes to solve the issue. But these technical guys don’t know how to solve it. They just ask us to reset network but dialing numbers. But, I bet you this will not solve the data problem. Finally after 1 month, I got to talk with their SUPERVISOR MANUEL. He was so helpful and more professional and technician than other so called technical guys. He knew what the problem was. The problem was never on my side and it was from their side. He then reset everything for my SIM on the system and from then Data is working good. This guy was the only person who you have to talk if you find any problem with data. Other technical guys don’t know how to fix. They may tell you your phone is not compatible or buy new phone or buy new SIM. Don’t waste time with those, however ask them to transfer your call to Manuel. He will certainly help you. Moreover, I told Manuel to teach his staff how to fix the data problem.

Not Recommendedpricecustomer service/sim cards

Ordered service for two lines almost 1 month ago. Since then, I have been in constant communication with customer service to resolve multiple issues. This includes being put on hold for 10 to 15 minutes. They sent the wrong sim card once, and the other time they attached the wrong sim card to the wrong phone. Its been a continuous battle with them to actually use their service. Almost a month later, I decide to just cancel my subscription only to find out that I will not receive any refund since I waited too long. Horrible overall experience.

Not RecommendedWorst phone company ever. Customer service is below average.

They don't value their customers and hang out the phone in your face.

Not Recommendedpricecustomer support

emailed several days ago, still no response. called but agent was no help at all.

Not RecommendedNo serviceCheater

The world ’s poorest phone company is HELLO MOBILE, please do n’t enter their company, otherwise, you will regret it. Remember: "Cheap is not good."

Hello Mobile FAQs

How do I switch to Hello Mobile?

Switching to Hello Mobile is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Hello Mobile. You can keep your old number. All you need to do is order a Hello Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does Hello Mobile have network coverage in my area?

Hello Mobile is powered by Sprint, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to Sprint directly.

Can I keep my phone number when I switch to Hello Mobile?

Yes! It's easy to port your existing phone number to Hello Mobile during the activation process.

Can I bring my phone to Hello Mobile?

Yes! Most unlocked smartphones that have a SIM card slot will work with Hello Mobile. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with Hello Mobile?

You can check your devices compatibility on the Hello Mobile website before you signup.

Is there a contract or credit check with Hello Mobile?

No. Hello Mobile works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does Hello Mobile offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Hello Mobile plan and only pay for the data you actually use.

Does Hello Mobile offer family plans?

Hello Mobile plans are already extremely low-cost, so they do not offer further discounts for families.

How does Hello Mobile billing work?

Hello Mobile plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Hello Mobile allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my Hello Mobile plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does Hello Mobile allow tethering?

Yes, Hello Mobile allows tethering but it may depend on the plan you select, so you will need to check on the Hello Mobile website.

Does Hello Mobile offer international calling?

Yes, Hello Mobile includes calls to international countries, more information can be found on the Hello Mobile website before you sign up.

Does Hello Mobile have a refund policy?

Hello Mobile offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Hello Mobile website.

Who should switch to Hello Mobile?

Hello Mobile are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

Hello Mobile Network Specs

3G Bands:WiFi
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Hello Mobile Company Info

Headquarters:499 E Sheridan St #400, Dania Beach, FL 33004
Employees:201 - 500
Customer Service:(888) 95-HELLO
Support:Email Support
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
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