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Hello Mobile Reviews

Hello Mobile user ratings in 2020

Hello Mobile
Average Customer Rating179 User Reviews
User Rating Distribution
5 Stars13
4 Stars5
3 Stars5
2 Stars8
1 Star148
0 Stars0
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Hello Mobile User Reviews

Not RecommendedPriceService doesn't work

Have had service for about a month, and I signed up for unlimited data. However I am lucky if I can give and receive calls and texts. Talk about how my expectations dropped. I am looking for another carrier as I type. The price is good, but they are not worth the effort.



Not RecommendedcheapLong wait. Be careful, they steal the number

No one helps. They r nice in welcoming but steal your number and leave you with sorry

Not RecommendedCheapThey steal your number from another carrier

Worst experience ever. Long wait. Rude and possessive

Not RecommendedNothing at ALL!Lied & stole my money.

Lied & said my phone was compatible, took my $25, when their SIM card wouldn't work, they said it was because my phone was NOT compatible, then wouldn't refund my $25. I told them that they were the ones that said my phone would work. They said a refund could only be made in the first 7 days. But, it took that long just to get the SIM card in the mail! Then they tried to get me to buy one of their lesser & crappier phones! This is a racket people - stay AWAY!

Not RecommendedIt’s cheapThe service is terrible

Terrible customer service, terrible coverage, and just terrible in general

Not RecommendedScam.....periodScam unlimited data

Scam they saying its unlimited then they turn off high speed

Not RecommendedTheir advertisingEverything else

Horrible. Shipping is long, phone wouldn't work. Customer service is slow and rude, tried to blame my phone (new unlocked and their site verified it would work). After 3 hours of trying to get it to function by myself & with their useless customer service, I gave up and demanded a refund. They said they processed it, but will c. Already back on my prior service Republic Wireless. Their coverage isn't great, but least it works (& their customer service is fast). Don't waste your time with their cheap deals, their data isn't unlimited there is a 28g cap...this company just wants your personal info to sell. Never even got the sim to function, but my account call log had over 36 calls and texts, starting from before they even mailed the sim! Stay away, it's a scam.

Not RecommendedChat is okay? But not best customer serviceTerrible overall account system

My data ran out so I applied $10 for an extra 1 GB. Turns out they applied it as an early payment for my account, I have to wait 2 weeks for data or pay another $10. I tried to tell the reps that it was a mistake and they said that there is no way to apply it as a refill and that I would just have to wait. Their payment system is all wacked out. It's terrible and the customer service is too. They never help you and can be rude. Since getting this plan I had trouble! I don't recommend it to anyone unless you are truly struggling for a phone plan and can't afford anything else. It's BAD! From the bottom of my heart.

Not RecommendedPaid for "Unlimited" was cut off for using too muccustomer service has limited help skills

UNLIMITED plan is NOT Unlimited!! They can't, or won't, give you an amount of data you can use before being cut off!! Deceptive marketing.

Not RecommendedNothing best with this service They are just chasing your bank details

Such a worst company I ever seen with mobile service.

They are asking my credit card statement statements just to pay mobile bills.

Not RecommendedNothing great about this company. Poor customer service

Need tech support? Be ready to wait an excessively long time just to speak with a customer representative who cannot help you with your issue.



Not RecommendedThey lie to customersHidden data cap

They lie to customers and say it's unlimited but there is a hidden data cap I asked the customer service when does it cap out but they wouldn't give me an answer they also delete the bad reviews on FB status they can continue scamming people

Not RecommendedNothing good at all about them. BIGGEST RIPOFF EVER.

ordered 3 phones and a sim card. Got the 2 phones for the kids and sim card for another phone. This was may 15. Called every week for my phone all they kept telling me to be patient while charging me for four lines I wasn't using. Had to reorder phone 5 times. By July 15 still had no phone and could not activate the others because my old one would be shut off and I would have no phone. Was told I wouldn't be charged till phones were activated. That was a lie. Had to pay for two monthly services and had no access to hello mobile. Finally in July after waiting over a week for my 5th phone order and online said it hadn't been shipped yet. That is when I quit the service I paid for but never used. They said even though the two phones were never opened I couldn't return them because it had been over a week that they were shipped. Then when I asked for my 3 monthly services to be refunded they refused and said I had usage on one of the unopened phones. I then asked for a statement and they refused to send me one because they said it was online. When I went to my online account it said to activate my phones because they were never activated. No usage listed. No bill listed. Have pictures of everything and posting on every website, social media and The BBB. Save yourselves a lot of headaches and money and don't do it. Just look at the ratings. You should be able to give 0 stars.

Not Recommendedlow price for unlimited planwebsite rarely works properly

I have tried, and tried, and tried to get onto the Hello Mobile site to change my debit card information, but the website won't let me log in, nor will it let me change my password. I click on something, and it has the little loading icon before immediately kicking me out. I've tried to get on via multiple devices, and it just. won't. work. I even tried to make a new account, and that won't work. I'm fed up with them, and am never going back to them. Never again.

Not RecommendedHorrible technical support. It's takes 60 minutes ZERO SUPPORT.

My phone was not working with hello Sims. So I called for tech support twice, but it took 60 minutes talk to someone

Not RecommendedLow price There is no tech support on weekends

I don't have service for three days. I called customer support, they said fixed in 24hours, 24 hours passed nothing. I don't have data, incoming call or call out.

Not RecommendedNever completedCustomer service

I wanted to update earlier review. My 15 was refunded after fourth live chat

They had taken this out of account immediately without any services

Not RecommendedEverthing!

They charged my card twice even though I never activated! Complete rip off.

Not RecommendedNothingThey are scamming people

They say no charges until service is used but hit your account for 15 immediately. It took several contacts via chat to finally cancel and request refund which was never granted.

Not RecommendedThere is nothing best is hello mobileYou will loose your number

This hello mobile is nothing but disaster in your life.You fall for their lucrative plans and once you subscribe them and by any chance if you change address, that's it.you never able to pay again and help center does not know what is the issue how to resolve..They even wont release your number and you end up loosing new number from other reputed service...Its a most worst experience for me to using hello mobile


It took over 7 HOURS (that I will not get back) to activate 1 of the SIM cards and couldn't even activate the second SIM. The costumer service is very bad, the people operating it were very, very, very, very, rude to me. They kept on Saying that either the phone or the SIM was not working and told us to buy a new Phone/SIM from their site. When we asked them to REFUND our money for the SIM cards they wouldn't because of their so "SO CALLED" policy. This experience was terrible and WOULD NOT RECOMMEND THIS PRODUCT.

Not RecommendedI really don’t know of anything good.They charge for service that was never used.

A few months ago I was contemplating changing cell phone carriers. the service at my home with not very good at all with another carrier. I was looking through the Internet And saw“ Hello mobil they seem to be a really good deal so I ordered a Sim card from them which was free! I was told I could call them when I had it activated and they could port my number over. whatever that means. That way I could keep my same phone number which I would want to do. I received the same card along with instructions and had since then already changed over to another carrier. So I never activated the Sim card never even put it in my phone. I didn’t saw my credit card statement that I was charged not only one time but twice from halo mobile the first time was the amount of $28 which I don’t know what they said that was. And then the next man I was charged $25 but I didn’t see the first charge in the beginning but once I saw that second charge I started really looking and saw that I was charged twice and so I proceeded to call hello mode I spoke with a young man who we got disconnected I could never get a hold of him again the second time I called spoke with another young man told him the situation let him know that I saw that charge and let him know that I saw the pending $25 charge he said no ma’am don’t worry about it you’re not gonna be charge for anything because it’s obvious you have not used it it will fall off so I weighed it and it never did, it was charged. I continue to call Helen mobile spoke with a young lady she was a supervisor and told her about the situation how many problems I was having trying to get through to anyone to help me what people were telling me she said she had to get it OK aid I said how come you have to get it OK aid when I never activated the card and I’ve never used your service. Young lady informed me she would call me back that day promised me she would call me back that day never heard a word nothing. I then I didn’t contact my credit card company and dispute the charges since hello mobile was not going to help me they reversed the charges contacted hello mobile gave me a refund of the first charge but then again return the payment to me on the $25. Hello mobile told my credit card company that I never canceled. Well how do you Cancel something you have never used? Just take my advice stay far far away, they are not an honest Company.

Not Recommendedopt out of their service on the first dayWorst product and service, CRS are unprofessional

It took over 7 hours and we didn't even get our second sim activated. I had to call customer service all day and they kept on giving me the same advice over and over again by transferring me to different technicians. Once i asked the manager they had me waited for another 20 mins and then they said they were closing soon. When we asked for them to sent us a new SIM card they refused and told us to buy a new phone from their website, which is very sad, and upsetting. I know it was not my phone error because I bought it unlocked, no restrictions placed on the network. I was also very exited to use the hello mobile until it took forever to set up the second line. They have very poor quality and i even had to reset the phone and got all my pics and memories which was very upsetting. They even said the the phones were messed up, but even if they were they were the ones that messed it up. I would agree with all of the people that thought that Hello Mobile would have a bad customer service by how there treating the customers with such a POOR PRODUCT! There was only one person who did it different but it still didn't work. It's not good that they accused the device on how it's behaving because if they keep on trying the same thing how is that SERVICE. THEY WERE VERY VERY VERY RUDE and when I asked them to try a different way because I already tried it they would't. Even when I asked for a new sim card or REFUND MY MONEY THEY REFUSED TO BECAUSE OF THERE SO CALLED "POLICY." There was nothing we can do about that too, so i'm not surprised if they make a load of money off of people. If i could i send them a zero star or negative because of how bad the service is there. The fact that they tricked you with a low price then asked you to buy more stuff really irritates me. I wouldn't even think about switching to Hello Mobile again because of there poor service.

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Hello Mobile FAQs

How do I switch to Hello Mobile?

Switching to Hello Mobile is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Hello Mobile. You can keep your old number. All you need to do is order a Hello Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does Hello Mobile have network coverage in my area?

Hello Mobile is powered by Sprint, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to Sprint directly.

Can I keep my phone number when I switch to Hello Mobile?

Yes! It's easy to port your existing phone number to Hello Mobile during the activation process.

Can I bring my phone to Hello Mobile?

Yes! Most unlocked smartphones that have a SIM card slot will work with Hello Mobile. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with Hello Mobile?

You can check your devices compatibility on the Hello Mobile website before you signup.

Is there a contract or credit check with Hello Mobile?

No. Hello Mobile works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does Hello Mobile offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Hello Mobile plan and only pay for the data you actually use.

Does Hello Mobile offer family plans?

Hello Mobile plans are already extremely low-cost, so they do not offer further discounts for families.

How does Hello Mobile billing work?

Hello Mobile plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Hello Mobile allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my Hello Mobile plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does Hello Mobile allow tethering?

Yes, Hello Mobile allows tethering but it may depend on the plan you select, so you will need to check on the Hello Mobile website.

Does Hello Mobile offer international calling?

Yes, Hello Mobile includes calls to international countries, more information can be found on the Hello Mobile website before you sign up.

Does Hello Mobile have a refund policy?

Hello Mobile offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Hello Mobile website.

Who should switch to Hello Mobile?

Hello Mobile are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

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Hello Mobile Network Specs

3G Bands:WiFi
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Hello Mobile Company Info

Headquarters:499 E Sheridan St #400, Dania Beach, FL 33004
Employees:201 - 500
Customer Service:(888) 95-HELLO
Support:Email Support
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
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