Hello Mobile Reviews
User Rating Distribution
I ordered a Motorola z3 play from the hello mobile website but first I sent them a message via Facebook and asked if their phones were unlocked they informed me that they infact all come unlocked. Also the website offers "fast" 2-5 business day shipping. Neither of these are the case. Its now 8 days later and still haven't received my order yet so I have reached out to the care team and they say 7-10 business days. So that's scam 1 the next thing I asked them to provide me the IMEI of the phone I bought so they did. I reached out to Motorola to see if the device is infact unlocked and they informed me that the device is strictly locked to the Sprint network. So that's scam 2. You can not reach anyone in the us! Please avoid this company and their scams!
will not port out number
Its sprint's lowest plan. You cant connect unless your standing next to a tower. Lying customer service, that cuts and pastes responses. They are total liars.
Wouldn't give me a sim even though my phone was factory unlocked
First this company will make you think that its going to be some sort of great service. Once you get it, your going to contact your credit card company and file a chargeback against them. First off, this company is owned by QLink Wireless, they do low income cell phones for free. Unless your in a metropolitian area, thats all your going to get as far as decent coverage. Got the phone, and couldnt even connect at 3G. Regardless of what they tell you, your using the lowest form of service Sprint has to offer. Hello Mobile support will find out once you get your phone and your customer and just ignore you with cut and paste responses and never bother to listen to you. The service is a complete joke. If you do get some sort of receiption, your going to max out to 15 to 22 mbps compared to a paid TMobile plan you'll get 75 mbs. Their online store is a joke because all the cell phones that are sold out are the ones that give you the best coverage and its been 2 months and the store still shows the item as sold out. So the only way your going to know the phone works is via the IEMI number. Not all Spring Phones work, so you have to go so some place like ebay and see if the seller has listed the IEMI number to put into their system. The $25 unlimited everything plan, Spring has the same program on their Kickstart program for $25. The difference here is that HelloMobile is just plain garbage. Even though your using a sprint network you cant use Sprint's Mobile Booster Magic Box. If you get on their kickstarter program, they will give you the box for free. The box has been known to 3x your signal. When you buy your service, be warned that its going to come with a number based on the general area code you get it shipped to. So there's no number you can select unless you port your number over. That sounds like another problem in the making. We had Mint Mobile, Walmart Mobile (both running T_Mobile) and Hello Mobile. We went outdoors open area, Both Mint and Walmart gave us connnections of about 20MB/sec which is respectable and Hello Mobile Barely gave is 1.01 MB/sec (3G basically). So if you want in our opinion the best service go with Mint Mobile, you can get cards off eBay such as 8GB for $33 for 90 days. Its always been reliable. Walmart Mobile by Tracphone on TMobile has been good as well but 1GB for $24 is the switch.
Filling out the application and getting my phone was fast and simple. While it's not a quality phone it is free. Service is really good to.
I have meh feelings about Q Link. The phone I received has barely any storage, making the phone slow quickly. Lots of spam calls too. The service is free but it just isn't worth it.