Hello Mobile User Reviews
User Rating Distribution
Shut off phones with no notice on friday at 5:00. Then sent an email saying they canceled our service after porting in numbers. But they would give us a refund for the rest of the month. Called them would not give any reason foe canceling service. Told me there was nothing they could do.
Everybody likes to hate on Sprint providers, but I have experienced little difference using other networks.
Everything is good except it won't show my name for caller ID. Can't be changed.
I live in Bolingbrook, IL. Service is good. I have noticed Data can be slow. I am however connected to wifi almost all the time so it's a money saver. Some international countries are included as well.
I get the 500 min to trye the services, they never let me do the upgrade to unlimite after the use 500 min 2 weeks before the end of the cycle add money $10 twice and never get my services back when contact ther costumer services they inform me my services wont be back till the star of the new cycle n cant upgrade take afect till
Data not working and called technical team, they tried more than 10 times, each time they make me do same process. They can fix it. They are selling qlink service which is a federal program. I think they are illegal. Stay away.
Need immediate attention
Mohammad Jan Ofuq
13 hours agoDetails
Dear sir or madam,
I am writing to complain about the customer service, technical service and network service.
I bought two sims and it took around 8 or 9 days to arrive.
1. Activated both sim cards and data was not working on one.
2. Immediately called customer care, and they transfer my call to technical team
3. Technical team asked me to do many steps to see if data will work. I followed each instruction and data didnt work.
4. Called again the next day and talked to technical team, again they asked me to follow all steps to activate data, got disconnected to times, never received a call back, and even they have call back number
5. Had to call again, and had to start from beginning each time, confirming address, phone, email and so on.... again connected to technical team to activate my data, they couldn't and they said wait until Monday, because the tower is down , what a reason ....
6. Had to call again, I asked them to cancel my plans , customer care told me to port out my numbers first than ask for refund, because they cannot refund while line is active.
7. Ported out my numbers out of hellomobile, and today called again customer care and asked for my refund, customer care was rude and told me , we cant refund you, it is not our policy, I explained her that I was told to port out first and than ask for refund. She didnt help at all, asked her to transfer me to a manager, she transferred me to a manager, calling said, your wait time is 3 minutes, waited 3 mins, it said waiting time is 5 minutes, than after 5 minutes, it said your waiting time is 9 minutes,,,,,, it kept adding.
So I had to disconnect.
8. Called again end of the day, someone picked up and again said we cant refund, I asked to speak to a manager, she said managers department it closed already and she said we have your number and she escalated an email to managers to call me back........I am waiting.
I dont know how you are in business sti with this customer service. I will do anything i can to share my experience viral in videos, websites, bbb, etc.
Now, I want my refund of $40. I am not worried about $40 , but all these hussle, drama, calling only to get a service .....so disappointing sad.
i bought a phone from them cause theyre cheap but i guess you get what you pay for. my main thing is using the phone for gps, but this thing doesnt have a signal half the time. it also updates alot of things on its own without my permission, so it uses up all my data of only 500mb. the phone reception itself is not very clear either. some of their phones are refurbished i think, and they do not tell you, at least it certainly feels that way. the phone i have claims to have 3000mah battery but does not feel like it.
I ordered a phone, they waited a week and a half to finally ship it. They shipped it UPS who handed it off to USPS who then delivered it to wrong address. Hello Mobile told me it was my problem. They have already enabled the account, so I am paying for time I cannot use since I do not have the phone yet.
Have been calling for last three times, each time you wait about 40 mins to connect to technical support and get someone to help you with your data. It gets disconnected and you start again! horrible, stay away from this. Pay more to get another service and stay away. They say: You get for you pay for.
A disaster dealing with their customer service. Misleading informations on instructions on my first phone when it went bad which is not even a month old, can't switch simcards, replacement phone displayed lines on the screen, and you have to ship the phone back at your expense. Meanwhile you are left with no phone to use. Why can't they send a replacement first and then return the bad phone?
customer service I use through Facebook they are helpful and knowledgeable, They has been very patient with answering each of my questions making sure that I understand the details which I truly appreciate. I have no problems with the service I have 3 lines. Good coverage area I pay less then $20 for each line.
Poor service, precarious customer service, representatives have no idea about phones issues, if you pay they won't give back your money, no cares what's reason they just don't give back your money.
They offer good service for a good price. Coverage, speeds and uptime are good. Speeds can sometimes get slow but the worst thing is the hidden data cap on the unlimited plan. Shortly after you Pass 15gb they throttle you down to an unusable speed. .01 to .02 mbps
dont join hello mobile.
First of all it took a week and a half to send the sim. The compatability test is a freakin joke. Barely English speaking customer service, let alone poor customer service. My phones never got activated correctly and they took my money. This company is a complete waste of time and energy. They suck. I could have gotten better service from two cans and a piece of string!! Lesson Learned! Piece of Shit company. NEVER AGAIN
Why don't you guys offer WiFi calling? I don't understand why you can't offer it while other companies like mint mobile do? I switched from that service to yours. I always get people complaining about not being able to hear me.
Is it in the plans to add the wifi calling service? You do realize this could make the company go bankrupt by not having this feature? I am switching back to mint mobile, but if you guys fix the wifi calling I'm sure it will be a great service and I will use it again.
not too bad for 19GB with $25 a month
I am so disappointed that I did not read the reviews here before signing up for your service. I bought a factory unlocked phone (a device you sell) and your Hello site is telling me it's not compatible with the new service I just paid for. It turns out your company doesn't work with anyone's unlocked devices, even some of the phones customers have bought from their website. Their trick comes when they refuse to even send you a SIM card AFTER purchasing their service, UNTIL your IMEI / MEID number on your device reads "Compatible"... Total BAIT & SWITCH to get people's money... And their customer phone line is set up to not actually connect callers with a phone rep... I wonder why???!!!
I do NOT recommend.
I wish I could recommend Hello Mobile but I can't. I switched from Sprint almost two months ago but it has been VERY painful. I moved three existing phone s numbers and added a fourth. It tool one week to receive 2 out of 4 SIM cards; one for the new line for a Moto G7 and the other for a new iPhone. Both phones work fine.
However, it took three weeks to receive SIM cards for two brand new Moto One Actions. Both phones activated but Mobile Data would not work on either. I spent a week calling nearly daily with their tech support. A support supervisor was supposed to call me but did not call on the expected day. So I called them and the support supervisor then told me that even though I had done my part in advance and they indicated my phones were compatible that it appeared they weren't because Hello Mobile couldn't fix the problem.
So I bought two brand new iPhones because I knew the one we had already on Hello Mobile worked fine.
I asked their customer service reps two different times what I need to do and was directed to the website to initiate the phone switch. I did that and the result was that the two phones with mobile data not working were deactivated within 24 hours because they were sending two new SIM cards for the iPhones. So now I had no phone services at all and had to wait for over a week for the two new SIM cards to arrive.
When the SIM cards arrived, I activated the first iPhone and all worked fine.
I then activated the 2nd iPhone and the mobile data still didn't work.
I have wasted another week on the phone with tech support and they can't fix the problem. A technical support supervisor was supposed to call me the next day but did not so I called them near the end of the day.
That's TWICE during this ordeal, that a supervisor was supposed to call me but did not. Each time I had to call. This is painful due to the automated call tree and process that the customer service reps go thru each time.
If you have an ongoing problem it will take at least 15 minutes to get to a tech support supervisor and that is only during the day Mon-Fri and firmly ask to be transferred. They are never available after daytime hours. You will also never get to talk to any one above this point. The do not appear to be any managers. A supervisor is the best I can get and they are not able to resolve the problem.
I asked for a case number and they can't give me one. I asked for a direct contact number and they can't give me one. I asked for a manager and they can't give me one. I asked to escalate this matter and they say it has been but nobody calls me about it. They asked if I wanted to schedule a call back. I declined since we have done that twice and nobody from Hello Mobile called me.
They have told me to call my old provider and I did, twice! Sprint assures me the line is 100% unlocked and they are not the problem because they released the number and it is ported to a completely new phone with a new SIM card.
I have spent in excess of $2700 on new phones.
One out of three new iPhone 11's still doesn't having working mobile data and no solution appears imminent.
You would think someone from Hello Mobile would call me to let me know they are seriously working on fixing it.
You would also think they would offer some credit to my account. But no, nothing.
So now I have three out of four phones working and one that is not and has not been fully usable for nearly two months - with no resolution in sight.
I was going to add a fifth line but will not at this point.
I had recommended Hello Mobile to family and my son moved 2 lines to them.
I am now telling my family and friends to avoid Hello Mobile.
Bottomline - I do NOT recommend.
Worthless phone company I thought they were a great deal even that mobile will take almost any phone my phone don't work with you why I don't want to buy one of cheese Kmart phones or something and I stopped at your spam scanner what the hell's up with you this is sick
Promised everything delivered nothing their ads are 100% deceptive u cant bring your own phone I tried like 10 different phones and surprise none are compatible now theres no one I can get a refund from up the creek with out a paddle or a boat.
I see faster speeds than Sprint alone. I also can call India which is included in the 25 dollars. Good deal. The downside is you can't use data and be on the phone at the same time. I have a doubt if they really use both Tmobile and sprint towers together.
I like it very much. I am using 3 lines.
I had problems with the company from the beginning. Customer service reps are useless & will not help solve any problems. This is not from a one time experience. I have spoken to 8 different reps on different occasions with different issues and none of them were able to help me. They treat you like you are a bother and you should be able to fix your own problems.
If that's not bad enough, my husband has no internet service ANYWHERE and no phone service at home. Please dont think you are saving any money going with this company, when in actuality you will have to buy another phone and switch carriers again because they are a joke.
I don't know how long I can stand their data connection. QLink and hellomobile are under Sprint. Data is horrible!
Worst company ever. I don't know why they are even in business. They are scammers.
I bought a phone from Hello Mobile and paid cash for it. It is locked to Hello Mobile even though I paid cash for it. How can that be. How can they have the legal right to lock my paid phone to their service? Very bad reception at home and at work. Customer services is awful and has limited hours.
I ordered a Motorola z3 play from the hello mobile website but first I sent them a message via Facebook and asked if their phones were unlocked they informed me that they infact all come unlocked. Also the website offers "fast" 2-5 business day shipping. Neither of these are the case. Its now 8 days later and still haven't received my order yet so I have reached out to the care team and they say 7-10 business days. So that's scam 1 the next thing I asked them to provide me the IMEI of the phone I bought so they did. I reached out to Motorola to see if the device is infact unlocked and they informed me that the device is strictly locked to the Sprint network. So that's scam 2. You can not reach anyone in the us! Please avoid this company and their scams!
will not port out number
Its sprint's lowest plan. You cant connect unless your standing next to a tower. Lying customer service, that cuts and pastes responses. They are total liars.
Wouldn't give me a sim even though my phone was factory unlocked
First this company will make you think that its going to be some sort of great service. Once you get it, your going to contact your credit card company and file a chargeback against them. First off, this company is owned by QLink Wireless, they do low income cell phones for free. Unless your in a metropolitian area, thats all your going to get as far as decent coverage. Got the phone, and couldnt even connect at 3G. Regardless of what they tell you, your using the lowest form of service Sprint has to offer. Hello Mobile support will find out once you get your phone and your customer and just ignore you with cut and paste responses and never bother to listen to you. The service is a complete joke. If you do get some sort of receiption, your going to max out to 15 to 22 mbps compared to a paid TMobile plan you'll get 75 mbs. Their online store is a joke because all the cell phones that are sold out are the ones that give you the best coverage and its been 2 months and the store still shows the item as sold out. So the only way your going to know the phone works is via the IEMI number. Not all Spring Phones work, so you have to go so some place like ebay and see if the seller has listed the IEMI number to put into their system. The $25 unlimited everything plan, Spring has the same program on their Kickstart program for $25. The difference here is that HelloMobile is just plain garbage. Even though your using a sprint network you cant use Sprint's Mobile Booster Magic Box. If you get on their kickstarter program, they will give you the box for free. The box has been known to 3x your signal. When you buy your service, be warned that its going to come with a number based on the general area code you get it shipped to. So there's no number you can select unless you port your number over. That sounds like another problem in the making. We had Mint Mobile, Walmart Mobile (both running T_Mobile) and Hello Mobile. We went outdoors open area, Both Mint and Walmart gave us connnections of about 20MB/sec which is respectable and Hello Mobile Barely gave is 1.01 MB/sec (3G basically). So if you want in our opinion the best service go with Mint Mobile, you can get cards off eBay such as 8GB for $33 for 90 days. Its always been reliable. Walmart Mobile by Tracphone on TMobile has been good as well but 1GB for $24 is the switch.
Filling out the application and getting my phone was fast and simple. While it's not a quality phone it is free. Service is really good to.
I have meh feelings about Q Link. The phone I received has barely any storage, making the phone slow quickly. Lots of spam calls too. The service is free but it just isn't worth it.