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A few months ago I was contemplating changing cell phone carriers. the service at my home with not very good at all with another carrier. I was looking through the Internet And saw“ Hello mobil they seem to be a really good deal so I ordered a Sim card from them which was free! I was told I could call them when I had it activated and they could port my number over. whatever that means. That way I could keep my same phone number which I would want to do. I received the same card along with instructions and had since then already changed over to another carrier. So I never activated the Sim card never even put it in my phone. I didn’t saw my credit card statement that I was charged not only one time but twice from halo mobile the first time was the amount of $28 which I don’t know what they said that was. And then the next man I was charged $25 but I didn’t see the first charge in the beginning but once I saw that second charge I started really looking and saw that I was charged twice and so I proceeded to call hello mode I spoke with a young man who we got disconnected I could never get a hold of him again the second time I called spoke with another young man told him the situation let him know that I saw that charge and let him know that I saw the pending $25 charge he said no ma’am don’t worry about it you’re not gonna be charge for anything because it’s obvious you have not used it it will fall off so I weighed it and it never did, it was charged. I continue to call Helen mobile spoke with a young lady she was a supervisor and told her about the situation how many problems I was having trying to get through to anyone to help me what people were telling me she said she had to get it OK aid I said how come you have to get it OK aid when I never activated the card and I’ve never used your service. Young lady informed me she would call me back that day promised me she would call me back that day never heard a word nothing. I then I didn’t contact my credit card company and dispute the charges since hello mobile was not going to help me they reversed the charges contacted hello mobile gave me a refund of the first charge but then again return the payment to me on the $25. Hello mobile told my credit card company that I never canceled. Well how do you Cancel something you have never used? Just take my advice stay far far away, they are not an honest Company.
It took over 7 hours and we didn't even get our second sim activated. I had to call customer service all day and they kept on giving me the same advice over and over again by transferring me to different technicians. Once i asked the manager they had me waited for another 20 mins and then they said they were closing soon. When we asked for them to sent us a new SIM card they refused and told us to buy a new phone from their website, which is very sad, and upsetting. I know it was not my phone error because I bought it unlocked, no restrictions placed on the network. I was also very exited to use the hello mobile until it took forever to set up the second line. They have very poor quality and i even had to reset the phone and got all my pics and memories which was very upsetting. They even said the the phones were messed up, but even if they were they were the ones that messed it up. I would agree with all of the people that thought that Hello Mobile would have a bad customer service by how there treating the customers with such a POOR PRODUCT! There was only one person who did it different but it still didn't work. It's not good that they accused the device on how it's behaving because if they keep on trying the same thing how is that SERVICE. THEY WERE VERY VERY VERY RUDE and when I asked them to try a different way because I already tried it they would't. Even when I asked for a new sim card or REFUND MY MONEY THEY REFUSED TO BECAUSE OF THERE SO CALLED "POLICY." There was nothing we can do about that too, so i'm not surprised if they make a load of money off of people. If i could i send them a zero star or negative because of how bad the service is there. The fact that they tricked you with a low price then asked you to buy more stuff really irritates me. I wouldn't even think about switching to Hello Mobile again because of there poor service.
Bought the unlimited plan but can not set up service. However, did receive two messages reminding me to set up my line but was not allowed to. Only went to the price list. Says I can keep my own number still receiving a SIM card. Called customer service and waited 35 minutes but spoke to no one. Was given a survey about their service which all responses which were all 1s, very bad. Worst service.
TRASH CUSTOMER SUPPORT THEY MESSED UP MY DATA WHEN I CALLED THEM TO GET TEXT FIXED !!! 2 HR WAIT TIME ON HOLD !!!! then they pick up and what you know its not tech support is customer care saying tech support is closed !!!!
Three hour wait with tech support only to be told that the unlimited plan is not actually UNLIMITED DATA!
Had slow service for a couple weeks and now NO SERVICE NOW!
They said they wouldnt charge until it is used. Immediately started charging. Based on other reviews I cancelled and will have to wait to see if they honor my request or will keep charging my account. If so will refer to state attorney general
So far I only waited 15 minutes for customer service, which isn't bad for midday..
There isn't enough space to detail issues I've had with this company.
Customer Service and Tech Help wait times are ridiculous. Close to an hour in my experience (that is IF you aren't disconnected first). I had Hello Mobile as my provider for 2 months and spent no less than 12 hours with the tech group trying to get stable access to their network. It was a joke. After the 5th time I was unable to make calls, receive calls, access the web, or send/receive mms messages; I've thrown in the towel!! I tried to save a buck by signing up with these guys.
BIIIGGGG. MISTAKE. I strongly advise NOT selecting Hello Mobile as your phone provider.
Cheap provider. Then experienced a cascading level of "technical issues" that the foreign "agents?" could not repair. Absolutely THE worst cell "service" provider! Would give it ZERO stars....
Port my unit in order to test service. Everything was nice until the day data stop working. Called tech support and spend two hours on line and never fix it. Ported back to red Pocket Mobile
I have been paying for two mo ts and still dont have the sim card neither the service.
The keep stating that os in process and every thime there is diferent excuse.
For the price I didn't expect a lot, but got even less that I'd bargained for. Had service for a few months and decided to upgrade my phone. They were sending a SIM card in the mail, which is great, but they DISCONNECTED MY OLD LINE BEFORE CONNECTING MY NEW ONE. Which means that in the mean time this is leaving me without phone service for over half a month. Customer service is beyond rude, whether Jerry, Natasha, or Sofia...all of them.
Attempted twice to open 2 lines (separately) but the first time the simcard took about 3 weeks to arrive,the 2nd simcard arrived within 2 weeks. Attempted ports to Hello failed twice & lost both my old numbers. This MVNO is definitely NOT DEPENDABLE & now I think they switched from AT&T to T-Mobile.. Tried to confirm carrier now ysed but they did not answer yes or no but gave me jibberish!!!
Haven't had data since I started with hello. I have called in numerous times and nobody can seem to help. Would not recommend for someone that uses their phone for more than calls.
I bought a single line as a backup number. I very seldom use it and after 2 mos it just got disconnected for no reason. Not a word from Hello Mobile. I tried to change my Credit Card account but nothing. I haven't dealt with such unprofessional people. They are swindlers. I can't blame the customer svc team, they are being paid to be idiots and morons. The owner should be stripped off his license to do business.
I bought 3 lines and got only 2 sim cards. I texted and called them no one seem to know what us happening. Asking the same questions all over again each time I texted. They have this templates as standard answers. They are all morons.
They use UPS innovation to ship instead of just mailing it. Took 3 weeks to arrive. Customer service terrible.
Didn’t get the SIM card in more than one month and didn’t get help from customer service when called.
Satisfied I can handle dump people.
Can't describe in words. My B.P. shoots up for the day I ported to Hello Mobile. I would give them 0 rating if possible.
Keep having data outages where works one moment then goes out....phone shows a 4G signal, but no communication from the tower. Outages last from 5 minutes to over an hour.
Initial tech support takes same information on each call and then hands off to someone else. There has been explanation why it happens. Had one who had me rebuild my APN settings (different from what the system sets), but that did not work. Every other tech support says I need to call them from a different phone so they can remotely look at the phone with the issue. Even with out a pandemic, that is an extraordinary request. Given the current environment, that is not happening and they don't have the ability to think outside the box about other ways of communicating with me (messenger, email) while they try and resolve the problem. Have another 4 works of their service and then back to Boost.
Once activated data worked. A quirk I dealt with was mobile data would not work when switching from wifi until I reboot. Then it would not work for a day at a time. Most recently it didn't work for the whole weekend, until Sunday night. Then in the morning it stopped working again. So it has been out for days at this point. I work in IT and have further background in mobile phone repair. So I no how to troubleshoot these things. Tried the sim in a different phone both GSM and CDMA phones which should work fine. It didn't. Contacted customer support and the person gave me instructions that I had already done, a network reset. Then gave me more instructions for a CDMA phone. I kept saying that I have a GSM phone and that I do not have those options. They would just reply "Yes!" and continue with the instructions. Eventually they said they would file a ticket and a tech would call me. I did get a call from a guy that sounded American (Super surprised.) But they had me do the same thing. Gave me better instructions and had me check my settings more competently than the last rep, but still got nowhere. They eventually said that it was probably an issue with the tower and should be resolved soon. Even though I explained that issue persisted in several areas around the city. I gave up for the day and tried again the next day. The interaction was almost identical to the first. Rep had me network rest again and proceed to give me cdma instructions, ignoring my declarations of having a gsm phone. This rep did not offer a tech call. Just said he filed a ticket. Told me no when I asked if I would be contacted. Just kept saying, rest assured that this issue will be resolved soon, and I apologize for the inconvenience. I asked this rep and later sent an email asking for a new sim card. Theorizing that perhaps simply the process of activating a new sim might force a re-provisioning with the 3g/4g networks. No response on the email and the rep just repeated himself once more. I don't understand their business plan if it is not to offer super low plans with hopes that high volume will give them a profit. It seems that this is common. In the month I used it I was at 2.5GB. So far this bill cycle Im at 750MB. So this is clearly not an issue of me taking advantage of the unlimited data, just an incompetent company.
In summation I would say go ahead and give it a try but have a backup company ready to setup when they ultimately fail you. I would recommend you use them as a medium to go back to your current company to take advantage of a promo. BY that I mean if your current provider has a promotion for new customers only, sign up with Hello, then switch back to get your promo.
Scam to the max. They should be banned to operate
I signed up for a basic service and system said my phone is compatiable. When tried to activate the phone it said I need a new sim that will be shipped. Waited for 9 days to get the sim via UPS innovation (UPS + USPS) combo. With the new sim the phone still wont activate. The website describes customer service even weekends, but when you call they say offices are closed for saturday and sunday. Another two days of wait and monday with several attempts I got the CS, can't hear anything what their overseas support saying. Ginally through chat my phone is activated. The nightmare continues, as dropped conenction and slowed down data. I am moving out of this horror and there are better options out there for comparative prices. There is a reson that it is slightly cheaper as you can barely call this a phone service. One more thing if you sign up for a line and cancel it on the same day before activating, they will still charge you. No refund. So my suggestion is save your money and time and stay away from this shady business.
Switching to Hello Mobile is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Hello Mobile. You can keep your old number. All you need to do is order a Hello Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.
Yes! It's easy to port your existing phone number to Hello Mobile during the activation process.
Yes! Most unlocked smartphones that have a SIM card slot will work with Hello Mobile. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.
You can check your devices compatibility on the Hello Mobile website before you signup.
No. Hello Mobile works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.
Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Hello Mobile plan and only pay for the data you actually use.
Hello Mobile plans are already extremely low-cost, so they do not offer further discounts for families.
Hello Mobile plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Hello Mobile allows AutoPay to ensure you automatically renew your plan every 30 days.
Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.
Yes, Hello Mobile allows tethering but it may depend on the plan you select, so you will need to check on the Hello Mobile website.
Yes, Hello Mobile includes calls to international countries, more information can be found on the Hello Mobile website before you sign up.
Hello Mobile offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Hello Mobile website.
Hello Mobile are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.
|3G Bands:||WiFi||Bring Your Phone:||Yes|
|Keep Your Number:||Yes|
|Contract:||No - prepaid|