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FreeUP Mobile Reviews

FreeUP Mobile customer reviews & complaints

FreeUP Mobile
Average Customer Rating15 User Reviews
User Rating Distribution
5 Stars6
4 Stars1
3 Stars2
2 Stars1
1 Star5
0 Stars0
Plans starting at:$15/mo
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Reviews of FreeUP Mobile in 2022

Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 15 user reviews

It's Free!

It's been very good. Great At&T coverage, clear calls, very little drops 500 cals or texts for absolutely free has been a lifesaver! Customer service is always very polite and top-notch. It's a shae that the free plan is changing, though.

Tech support, performance, unprofessional staff

Contacted customer service, a few are not trained properly, tech support is a joke and just spew basics and simple standard directions known by any high school kid, but no matter the type of incompetence, they cover each other well to ignore the issue.

savings

Always get different information every time I call get put on hold and get spaced off, they won't answer calls most of the time. Charged me twice for same payment and then they said they would apply the second payment to next billing cycle I told them I never agreed to this wanted a refund, they said they would call me back never do!

Worst Technical support ever

I switched carriers because the email was always down (Puretalk) I got my sim card and ported my old number and voicemail does not work. I have report this 4 times on a call and 2 times in email form with no one calling me back and no one trying to fix their internal problem. Their tech support is terrible and problem still not fixed. I would never suggest this company to anyone.

relTIVELY INEXPENSIVE

Without notification, they removed the coupon clipping rewards program as of Aug. 1,2019.

It's free!

I got the 250 talk or text free plan. Works fine. Can't complain about free!

It's free

The service works like any other AT&T MVNO that is not an Apple partner (no iPhone MMS). Setup was easy, and data speeds are fine. I got one of the original free plans that includes 100mb of data, so I plan to keep it alive. If you forget to manually renew your free plan, you can call customer service and they will reset it for you.

Fantastic! and totally free

Yes data is severely limited on th totally free plan, but what do you expect? Call quality is great, I always get my texts and Customer Service reps are exceedingly nice and helpful. All-in all I am very impressed. My unlocked Samsung Galaxy works with their sim and I will be ordering a second sim to put a second unlocked Samsung on it. I am more than pleased with Free-Up.

Everything, but especially their tech support.

It's just been a nightmare since I switched over. I was with them just a few hours, and I already had had such a horrible experience that I wanted to cancel them on the spot.

Never pay too much for cell phone coverage again.

Free Up has already saved us $650 over the course of 10 months after switching from AT&T. We used to have the most basic AT&T 1GB shared data between two phones, paying $95/month. Now we each have 1GB and are paying a maximum of $40/month before applying reward discounts. I don't drop calls, text messages go through, and the service has been just as good as AT&T, but at a fraction of the price.

Best carrier user ratings
RankCarrierNetwork(s)Avg. rating
1stReach MobileT-Mobile4.5
2ndGen MobileT-Mobile4.2
3rdUS MobileVerizon & T-Mobile4.1
4thTelloT-Mobile4.1
5thTingT-Mobile & Verizon4
6thTwigbyVerizon & Sprint3.9
7thWingAT&T, Verizon & T-Mobile3.5
8thUltra MobileT-Mobile3.3
9thGood2Go MobileAT&T & T-Mobile3.3
10thH2O WirelessAT&T3.3