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FreeUP Mobile Reviews in 2021

FreeUP Mobile customer service ratings

FreeUP Mobile
Average Customer Rating15 User Reviews
User Rating Distribution
5 Stars6
4 Stars1
3 Stars2
2 Stars1
1 Star5
Plans starting at:$15/mo
View Plans
Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 15 FreeUP Mobile user reviews

It's Free!

It's been very good. Great At&T coverage, clear calls, very little drops 500 cals or texts for absolutely free has been a lifesaver! Customer service is always very polite and top-notch. It's a shae that the free plan is changing, though.

Tech support, performance, unprofessional staff

Contacted customer service, a few are not trained properly, tech support is a joke and just spew basics and simple standard directions known by any high school kid, but no matter the type of incompetence, they cover each other well to ignore the issue.

savings

Always get different information every time I call get put on hold and get spaced off, they won't answer calls most of the time. Charged me twice for same payment and then they said they would apply the second payment to next billing cycle I told them I never agreed to this wanted a refund, they said they would call me back never do!

Worst Technical support ever

I switched carriers because the email was always down (Puretalk) I got my sim card and ported my old number and voicemail does not work. I have report this 4 times on a call and 2 times in email form with no one calling me back and no one trying to fix their internal problem. Their tech support is terrible and problem still not fixed. I would never suggest this company to anyone.

relTIVELY INEXPENSIVE

Without notification, they removed the coupon clipping rewards program as of Aug. 1,2019.

It's free!

I got the 250 talk or text free plan. Works fine. Can't complain about free!

It's free

The service works like any other AT&T MVNO that is not an Apple partner (no iPhone MMS). Setup was easy, and data speeds are fine. I got one of the original free plans that includes 100mb of data, so I plan to keep it alive. If you forget to manually renew your free plan, you can call customer service and they will reset it for you.

Fantastic! and totally free

Yes data is severely limited on th totally free plan, but what do you expect? Call quality is great, I always get my texts and Customer Service reps are exceedingly nice and helpful. All-in all I am very impressed. My unlocked Samsung Galaxy works with their sim and I will be ordering a second sim to put a second unlocked Samsung on it. I am more than pleased with Free-Up.

Everything, but especially their tech support.

It's just been a nightmare since I switched over. I was with them just a few hours, and I already had had such a horrible experience that I wanted to cancel them on the spot.

Never pay too much for cell phone coverage again.

Free Up has already saved us $650 over the course of 10 months after switching from AT&T. We used to have the most basic AT&T 1GB shared data between two phones, paying $95/month. Now we each have 1GB and are paying a maximum of $40/month before applying reward discounts. I don't drop calls, text messages go through, and the service has been just as good as AT&T, but at a fraction of the price.

FreeUP Mobile pros and cons

Pros

  • 4G LTE network

  • International talk and text

  • Affordable plans

Cons

  • No unlimited data plans

  • No multi-line or family plans

FreeUP Mobile cell phone plans

PlanNetworkMinutesTextsDataPrice
1GB DataT-MobileUnltdUnltd1GB$15
2GB DataT-MobileUnltdUnltd2GB$20
6GB DataT-MobileUnltdUnltd6GB$30
15GB DataT-MobileUnltdUnltd15GB$45

T-Mobile vs FreeUP Mobile Plan Comparison

Keep your T-Mobile phone, number & coverage: Save $480 per year

CarrierNetwork Coverage4G LTE DataPriceAnnual Cost
T-MobileT-Mobile 4G LTEUnltd*$70/mo$840/yr
FreeUP MobileT-Mobile 4G LTE6GB$30/mo$360/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$40/mo$480/yr

FreeUP Mobile Specs

Network:AT&T
Technology:GSM
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:Yes
Credit Check:No
5G:No
Prepaid:Yes
Taxes/fees included:No
VoLTE:No
WiFi Calling:No
Visual Voicemail:Yes
Multi-line Discounts:No
Multi-month Discounts:Yes
International Roaming:No

FreeUP Mobile FAQs

What is FreeUP Mobile?

FreeUP Mobile is an MVNO that offers cheap prepaid cell phone plans.

Is FreeUP Mobile any good?

If you're looking for cheap cell phone service without compromising coverage, FreeUP Mobile will help you cut your phone bill significantly.

What cell towers does FreeUP Mobile use?

FreeUP Mobile operates on the nationwide T-Mobile 4G LTE & 5G network.

How much does FreeUP Mobile cost?

FreeUP Mobile offers a range of cheap cell phone plans starting at $15 per month.

FreeUP Mobile Info

Founded:2017
Headquarters:23 Corporate Drive, Suite 15, Newport Beach, CA 92660
Employees:1-10
Customer Service:(888) 316-0686
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
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3rdUS MobileVerizon & T-Mobile4.1
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7thWingAT&T, Verizon & T-Mobile3.5
8thh2o WirelessAT&T3.4
9thGood2Go MobileAT&T & T-Mobile3.4
10thMint MobileT-Mobile3.2