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Metro by T-Mobile review in 2024: Is it any good?

Explore my in-depth review of Metro by T-Mobile, including network coverage, customer experience, plan details, pricing, and comparisons. Is Metro by T-Mobile is the right carrier for you?

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2.4
MoneySavingPro rating
  • Value for money
  • Coverage
  • Customer experience
  • Transparency
  • Range of choice
Pros
  • Good value for heavier users
  • Taxes and fees included in upfront pricing
  • Amazon Prime membership included in unlimited plan
  • Family plan option
  • Retail stores available nationwide
Cons
  • Plans not as flexible as some MVNOs
  • No option to sign up online
Our editorial process

MoneySavingPro independently researches the products & services to bring you our recommendations. We may earn money when you click our links - disclosure policy.

At a glance

  • Value for money: Metro by T-Mobile plans are expensive with a limited amount of features compared to other MVNOs.
  • Coverage: Excellent coverage on the T-Mobile network.
  • Customer experience: Many customers have praised the service and the help from customer support when there have been issues, others have had trouble with the online customer support.
  • Transparency: They clearly state high speed data limits on their unlimited plans and advertise a single line price with multi-line discount prices underneath.
  • Range of choice: Very limited plan options, with most being unlimited plans.

Metro by T-Mobile review: An in-depth analysis

If you love the T-Mobile network, you could save money by opting for one of their MVNOs like Metro by T-Mobile.

With a number of features and perks included with their plans, Metro by T-Mobile offers some attractive packages.

However, their plan options and prices are not as flexible or budget-friendly as other low-cost carriers, so below, I've provided you with a detailed Metro by T-Mobile review.

I'll cover its plans, network choices, performance, and more, so you can decide if this is the best carrier for you.

What is Metro by T-Mobile?

Metro by T-Mobile is an MVNO - Mobile Virtual Network Operator. Most low-cost carriers like this one operate on a major network. In this case, the network owns the MVNO, so it uses its own infrastructure to provide service. You might know this carrier as MetroPCS, which merged with the big guy in 2012 and assumed its new name.

What makes Metro by T-Mobile different?

Metro by T-Mobile plans offer a number of extra features, including a ViX subscription, with every plan. On top of that, you get the discounts available through its T-Mobile Tuesdays program.

And with the top tier unlimited plans, you get mobile hotspot data and Google One membership.


Plans & pricing

Metro by T-Mobile unlimited data plan

Image of cell phone with Metro by T-Mobile
  • T-Mobile coverage
  • Unlimited talk and text
  • Instant eSIM activation
Unlimited
data
$40/mo
$420 in annual savings

Metro by T-Mobile unlimited data plan

Image of cell phone with Metro by T-Mobile
  • T-Mobile coverage
  • Unlimited talk and text
  • Instant eSIM activation
Unlimited
data
$50/mo
$300 in annual savings

Metro by T-Mobile unlimited data plan

Image of cell phone with Metro by T-Mobile
  • T-Mobile coverage
  • Unlimited talk and text
  • Instant eSIM activation
Unlimited
data
$60/mo
$180 in annual savings

How does Metro by T-Mobile compare?

T-Mobile vs Metro by T-Mobile comparison

Keep your T-Mobile phone, number & coverage: Save $420 per year

Carrier Network Coverage 4G/5G Data Price Annual Cost
T-Mobile T-Mobile 4G & 5G Unlimited $75/mo $900/yr
Metro by T-Mobile T-Mobile 4G & 5G Unlimited $40/mo $480/yr
Savings $35/mo $420/yr

How much does Metro by T-Mobile cost?

Their three main plans are all unlimited, ranging from around $40 - $60 a month for a single line. They do offer multi-line discounts, so the more lines you add, the more you can save. But this is still nothing compared to the discount with other T-Mobile MVNOs.

While the carrier offers Heritage Plans on request, I'll be honest: they're a terrible deal (for example, 10GB of data for $40). All of the current regular plans have unlimited data with varying levels of extras, like dedicated mobile hotspot data. They also state they are for a limited time.

Is Metro by T-Mobile a good value?

If you love the T-Mobile network and need multiple lines, then Metro by T-Mobile plans could be a great solution. By going through its MVNO instead of directly from T-Mobile, you can save money while keeping your reliable coverage. But, the plans are not competitively priced in comparison to other low-cost carriers.


Compare Metro by T-Mobile vs other carriers

During my research, I found numerous carriers with significantly cheaper plans and better customer ratings:

Metro by T-Mobile How do Metro by T-Mobile plans compare?
Metro by T-Mobile logo Tello logo See at Tello US Mobile logo See at US Mobile
*30 Day FREE Trial
Mint Mobile logo See at Mint Mobile
*$45 for 3 Months
T-Mobile 4G & 5GT-Mobile 4G & 5GVerizon & T-Mobile 4G & 5GT-Mobile 4G & 5G
Unlimited dataUnlimited dataUnlimited dataUnlimited data
$60/mo$25/mo$25/mo*$15/mo*$30/mo
$720/yr$300/yr$300/yr$315/yr
2.2 on Trustpilot
4.6 on Trustpilot
4.7 on Trustpilot
2.9 on Trustpilot

Network coverage

What network does Metro by T-Mobile use?

Metro by T-Mobile is powered by the T-Mobile network. It's worth reviewing our Metro by T-Mobile coverage map prior to joining to verify coverage in your location, especially if you're new to the network.

Does Metro by T-Mobile have good coverage?

The network provides decent coverage for most customers unless you're in a very remote area. See which network has the best coverage in your area if you're unsure about the carrier's coverage near you.

Does Metro by T-Mobile have 5G coverage?

Yes. If your phone supports 5G technology, you'll be able to access this carrier's extensive 5G network wherever it is available. If you want to know how T-Mobile's 5G network performs, you can read this 2023 OpenSignal 5G Experience Report for more information.

Metro by T-Mobile 5G coverage map

Metro by T-Mobile coverage map

The FCC collects coverage data, which only offers an approximate indication and doesn't account for indoor coverage. The actual speed and performance can vary depending on your location and device. The reception you experience is influenced by local conditions and elements like natural and artificial physical features in your area.

How fast are Metro by T-Mobile data speeds?

Data speeds may vary based on your network, location, and device.


Customer service

Does Metro by T-Mobile have good customer service?

Experiences with this provider differ greatly.

The Metro by T-Mobile Trustpilot rating is poor, with a score of 2.1, and our reviewers' impressions run along the same lines. To find out what real customers have to say, read our Metro by T-Mobile customer reviews.

Metro by T-Mobile customer reviews roundup

Need help? You can reach customer service in one of the following ways:

  1. Dial: 611 from your Metro by T-Mobile phone
  2. Call: 1-800-8METRO8 (863-8768) 6 am - 2 am CT daily
  3. My Metro App: Access support through the app
  4. In a Metro by T-Mobile store: Get in-person assistance in a physical location

User experience

What are reviewers saying about Metro by T-Mobile?

Customers like the plan prices and the perks. Many people have good things to say about the customer service they receive in brick-and-mortar locations.

What are some common complaints about Metro by T-Mobile?

Although most people have positive experiences, there are some recurring issues that have arisen.

A few customers have had issues with phones purchased from the carrier. Others have complained about throttling at the end of the month (which is normal after using a certain amount of high-speed data).

Some customers have had negative experiences with phone customer support as well.


SIM activation

Is it easy to switch?

Activating your Metro by T-Mobile SIM card should be a straightforward process, and you should be up and running within a few minutes.

Does Metro by T-Mobile support eSIM?

Yes. This budget-friendly carrier supports a wide variety of eSIM devices. You can activate your eSIM even more quickly and conveniently. Buy your plan and start installing it immediately without waiting for a SIM card to be delivered.


Phone selection

What phones do they have?

Metro by T-Mobile carries a limited selection of phones. Make sure to read the fine print, as there is sometimes an activation fee and other conditions.

There is also a range of lease-to-own phones available; however, the prices are steep, so be careful if you need to use this option.

Can I bring my own phone to Metro by T-Mobile?

You can cut costs by bringing your own phone to Metro by T-Mobile. You can also transfer your current phone number. Just make sure that your device is compatible with the T-Mobile network.

Is my phone compatible?

While most 4G and 5G smartphones are compatible with any network, you'll be able to check on Metro by T-Mobile's site during sign-up.


Metro by T-Mobile features


My viewpoint - Is Metro by T-Mobile any good?

Short answer: Metro by T-Mobile is owned by, you guessed it, T-Mobile. This gives the carrier a leg up over other MVNOs because it owns its own network. Coverage is provided on the T-Mobile 5G & 4G LTE wireless network, offering customers similar services at a more affordable price. It's important to note that there is no one carrier or plan that is best for all types of data usage. So, we've compared carriers and plans to assist you in finding the one that suits your individual needs.

Is Metro by T-Mobile worth it?

If you know you've got great coverage on the T-Mobile network and you're a high-data user, you may consider this low-cost carrier.

However, with the top three advertised plans being unlimited plans starting no lower than $40 a month unless you are buying multiple lines, it is all too familiar with big wireless. Saying that it's easy to find the high-speed data allowance, which is capped at 35GB. A decent amount of data for most people.

According to this 2023 JD Power report, the average monthly price is $157. So although Metro by T-Mobile's perks may seem attractive at first, by unbundling your phone from any unnecessary features, it's possible to get a single-line unlimited data plan for around $25-$30 a month with MVNOs.

You can certainly still save on a plan with Metro by T-Mobile, especially if you're looking to buy multiple lines. But it's worth checking out all of your options.

Would I use Metro by T-Mobile?

Short answer: Metro by T-Mobile's plans are expensive compared to other T-Mobile MVNOs and are all mostly unlimited, with prices starting at around $40 a month for a single line. To me, that doesn't offer good value for money. I don't need unlimited data due to being connected to Wi-Fi the majority of the time. So getting a plan with a set data cap at a cheaper price is better value for my needs and my pockets!


Metro by T-Mobile FAQs


Recap: Is Metro by T-Mobile the best cell phone plan?

Owned by T-Mobile and powered by the T-Mobile 5G & 4G wireless network, you'll find a cheaper way to access the network compared to going directly to T-Mobile.

There is a large selection of MVNOs out there, and Metro by T-Mobile cannot compare in value for money. Mainly because the major savings only kick in if you buy multiple lines.

But everyone has different needs and preferences when it comes to their phone plan, so here are some things to keep in mind when deciding whether this MVNO is right for you:

  • Plans: Unlimited plans are the focus of this provider, so there are not many flexible options.
  • Coverage: This carrier is known as a full-service MVNO due to its network ownership. T-Mobile offers dependable coverage in the majority of locations.
  • Phones: You have the option to either bring your own phone or choose from a modest range of new devices.
  • Features: Unlike most MVNOs, this one offers extra perks with all of its plans. But it's worth deciding if you need these before paying extra for your phone plan by bundling them in.
  • Customer experience: The general user experience is okay, although there are differing views on customer service.
  • Promotions: This carrier frequently offers new customers a deal on plans and sometimes even free phones, although they require that you come into the store for those if you're bringing your number.
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How we reviewed Metro by T-Mobile

To select the best carriers and plans, MoneySavingPro's team of experts evaluated over 30 different carriers.

Carriers were rated in five categories, with a star rating from 1-5, with 5 stars being the best. We then calculate the overall star rating using the five categories:

  1. Value for money: We compare carriers based on price, features, benefits, and promotions. It's not just about the lowest price but getting the most bang for your buck.
  2. Coverage: We look at network 5G and 4G LTE coverage across the US. We use coverage maps to determine service availability and data speeds in urban, suburban, and rural locations.
  3. Customer experience: We take into account items such as current user experience, website and app usability, ease of switching, and customer service in terms of availability, channels, and satisfaction ratings.
  4. Transparency: We assess whether carrier pricing is clear and straightforward. We examine the fine print to check for hidden fees, confusing terms or conditions, and misleading offers to ensure upfront, honest prices and advertising.
  5. Range of choice: We evaluate the diversity of plan options to determine if they fit the individual needs of all customers.

Read more about our carrier ratings methodology and our editorial process.

Metro by T-Mobile guides

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