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Optimum Mobile review in 2024: Is it any good?

Explore my in-depth review of Optimum Mobile, including network coverage, customer experience, plan details, pricing, and comparisons. Is Optimum Mobile is the right carrier for you?

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2.5
MoneySavingPro rating
  • Value for money
  • Coverage
  • Customer experience
  • Transparency
  • Range of choice
Pros
  • Free international roaming data
  • Good coverage
  • Great price and value
  • Good data speeds
Cons
  • Limited handset support
  • Can't easily change phone
  • Service is limited only to areas with Suddenlink and Optimum
Our editorial process

MoneySavingPro independently researches the products & services to bring you our recommendations. We may earn money when you click our links - disclosure policy.

At a glance

  • Value for money: Prices only competitve for Optimum internet subscribers who are low-data users or need multiple lines, especially 5+ lines.
  • Coverage: Good coverage on the T-Mobile network.
  • Customer experience: Very few reviews available. Most reviewers noted spotty coverage and unsatifactory customer service experiences.
  • Transparency: Optimum Mobile bundles services which can make it difficult to read and understand your bill.
  • Range of choice: Optimum Mobile has 4 plans, with 2 unlimited plans (20GB/50GB caps). Plans jump from 3GB to 20GB, not giving options for data users inbetween.

Optimum Mobile review: An in-depth analysis

You've got a dizzying selection of choices available when it comes to wireless providers. This can make selecting the right one for your needs a daunting task.

I've reviewed over 30 carriers and narrowed down the field to help save you time in choosing the best plan for you and your family.

I've summarized all the details you need to know, including its plans, network coverage, and customer feedback, so you can decide if this carrier is right for you.

What is Optimum Mobile?

Optimum Mobile is the rebrand of Altice Mobile. This MVNO (Mobile Virtual Network Operator) runs on the T-Mobile network, providing reliable coverage for less than a plan direct from T-Mobile.

What makes Optimum Mobile different?

Optimum Mobile plans to stand out from its competitors with affordable unlimited data and access to over 2 million Wi-Fi hotspots across the service area.

Unlike most cable TV and internet providers who have branched into the mobile industry, Optimum doesn't require its subscribers to have an internet plan.

However, you will pay a $ 20-a-month surcharge per line if you don't subscribe to the internet, so it's definitely a better deal to go with the bundle.


Plans & pricing

Optimum Mobile 1GB plan

Image of cell phone with Optimum Mobile
  • T-Mobile coverage
  • Unlimited talk and text
  • Instant eSIM activation
1GB
data
$15/mo
$720 in annual savings

Optimum Mobile 3GB plan

Image of cell phone with Optimum Mobile
  • T-Mobile coverage
  • Unlimited talk and text
  • Instant eSIM activation
3GB
data
$25/mo
$600 in annual savings

Optimum Mobile unlimited data plan

Image of cell phone with Optimum Mobile
  • T-Mobile coverage
  • Unlimited talk and text
  • Instant eSIM activation
Unlimited
data
$45/mo
$360 in annual savings

Optimum Mobile unlimited data plan

Image of cell phone with Optimum Mobile
  • T-Mobile coverage
  • Unlimited talk and text
  • Instant eSIM activation
Unlimited
data
$55/mo
$240 in annual savings

How does Optimum Mobile compare to T-Mobile?

T-Mobile vs Optimum Mobile comparison

Keep your T-Mobile phone, number & coverage: Save $360 per year

Carrier Network Coverage 4G/5G Data Price Annual Cost
T-Mobile T-Mobile 4G & 5G Unlimited $75/mo $900/yr
Optimum Mobile T-Mobile 4G & 5G Unlimited $45/mo $540/yr
Savings $30/mo $360/yr

How much does Optimum Mobile cost?

Monthly rates range from $15-$50 a month for a single line. There is a discount for additional lines on the unlimited plans. The cost per line decreases after 2+ lines and drops even further for 5 lines.

With four different plans available, there's an Optimum Mobile plan to fit most peoples' needs. Low-data users can opt for 1 GB or 3 GB plans. High-data users can go for one of two unlimited data options, 20GB or 50GB.

Is Optimum Mobile a good value?

This plan offers good value for the company's internet customers, who receive a $20 discount per line. That bundle price, combined with a multi-line discount, could potentially save you a significant amount compared to T-Mobile's own plan while still enjoying the same coverage.

The plans are straightforward and budget-friendly if you're a low-data user, multi-line subscriber, and current internet customer. If you don't fall into these categories, it could be wise to look into some other better value phone plans before making the decision.


Compare Optimum Mobile to other carriers

During my research, I found numerous carriers with significantly cheaper plans and better customer ratings:

Optimum Mobile How do Optimum Mobile plans compare?
Optimum Mobile logo Tello logo See at Tello US Mobile logo Mint Mobile logo See at Mint Mobile
*$45 for 3 Months
T-Mobile 4G & 5GT-Mobile 4G & 5GVerizon & T-Mobile 4G & 5GT-Mobile 4G & 5G
Unlimited dataUnlimited dataUnlimited dataUnlimited data
$45/mo$25/mo$15/mo*$29/mo$15/mo*$30/mo
$540/yr$300/yr$306/yr$315/yr
2.9 on Trustpilot
4.6 on Trustpilot
4.7 on Trustpilot
2.9 on Trustpilot

Network coverage

What network does Optimum Mobile use?

This low-cost carrier operates on the T-Mobile network. Before signing up, we recommend reviewing our Optimum Mobile coverage map to assess network coverage in your area.

Does Optimum Mobile have good coverage?

The T-Mobile network provides solid coverage, including many rural areas. To determine the most powerful major network near you, you can check for the best coverage in your area.

Does Optimum Mobile have 5G coverage?

If your device is compatible with 5G technology, you can enjoy the fastest speeds offered by the T-Mobile network if it's available in your area. Learn more about T-Mobile's award-winning 5G coverage in the 2023 OpenSignal 5G Experience Report.

Optimum Mobile 5G coverage map

Optimum Mobile coverage map

The FCC collects coverage data, which only offers an approximate indication and doesn't account for indoor coverage. The actual speed and performance can vary depending on your location and device. The reception you experience is influenced by local conditions and elements like natural and artificial physical features in your area.


Customer service

Does Optimum Mobile have good customer service?

We all hope for a flawless customer service experience. The reality is that customer service experiences vary significantly from person to person, depending on the situation.

The Optimum Mobile Trustpilot rating is average, but since the mobile division is newer, there isn't enough data to draw an accurate picture.

It's worth noting that the cable TV and internet side of the business didn't fare well with customer support ratings.

Our customer reviewers rate it a bit lower than average, and the BBB reflects a poor rating, again based on the overall company.

Optimum Mobile customer reviews roundup

How do I contact Optimum Mobile customer service?

There are several options for contacting the carrier's customer support team:

  1. Call: 1-866-200-7186 Mon-Fri (8am-10 pm ET), Sat-Sun (8am-8pm ET)
  2. Dial 611: From your Optimum Mobile phone
  3. Live chat: Via the website, iMessage, or Android chat

User experience

What are reviewers saying about Optimum Mobile?

Some customers like the bundled price and simplicity of combining bills.

Others have noticed that the customer service is better with the company's wireless division than the cable/internet branch.

What are some common complaints about Optimum Mobile?

Several customers had negative experiences with coverage, especially while traveling or commuting.

Others found their customer service experience to be frustrating and not give a resolution.

It's relevant to mention that only a small number of mobile providers receive high customer service ratings. The industry as a whole faces serious challenges in this particular area.


SIM activation

Is it easy to switch?

Once you get your Optimum Mobile (available online or from their store), switching is simple. The process should only take a few minutes and is straightforward to perform.

Does Optimum Mobile support eSIM?

Yes, you can instantly switch within moments using eSIM with Optimum Mobile.


Phone selection

What phones do they have?

Ready for a new phone? Pick from a range of popular smartphone models, including the newest Samsung Galaxy and Apple iPhone models. Payment plans for devices are available.

Can I bring my own phone to Optimum Mobile?

If you want to keep your existing phone, you can bring your own phone to Optimum Mobile, which is the ideal solution. Save money by utilizing your current device, plus keep your phone number.

Is my phone compatible?

The majority of modern smartphones will work with any network if they are unlocked and compatible. Before signing up for service, make sure to verify with the carrier that it is eligible.


Optimum Mobile features


My viewpoint - Is Optimum Mobile any good?

Short answer: Optimum Mobile is a branch of Optimum Cable. They use the T-Mobile 5G and 4G LTE wireless networks to bring you the same coverage at an affordable rate. You're only eligible for its lowest cell phone rates if you're an Optimum Internet customer, but it's not required. If you're a low-data user or need multiple lines, you could save up to 50% on your mobile expenses. I've carefully assessed all the options to help you choose the best one for your needs, as there is no one carrier that is perfect for everyone.

Is Optimum Mobile worth it?

Only consider choosing Optimum Mobile plans if you are looking to streamline your internet and cell phone bill. The pricing is competitive when bundled, and it operates on one of the largest and fastest networks in the country.

By taking advantage of the carrier's T-Mobile coverage, you'll get comparable service and drastically reduce your monthly cell phone bill. J.D. Power reports that the average monthly cost for cellphone service is around $157, which adds up to over $1800 per year.

The cost of mobile services is on the rise and will continue increasing unless consumers send a message to the major wireless companies by switching away to alternative carriers.

Should I use Optimum Mobile?

Short answer: Since I have Optimum Internet, the thought has crossed my mind. However, even with the $20/month discount per line, the math doesn't make sense for my family. I typically use more than 3GB but less than 20GB, so they don't currently have a plan that fits my needs. I also find that the more services you bundle, the more room there is for confusion, hidden fees, and price hikes. I recommend keeping your services separate.


Optimum Mobile FAQs


Recap: Is Optimum Mobile the best cell phone plan?

Optimum Mobile provides a good deal for existing customers, delivering T-Mobile network coverage at a reduced price.

If you want to combine your services while getting a discount for doing so, this provider could be an excellent choice, especially if you need 5 lines.

Consider the following factors when determining if this is the right cell phone service provider for you:

  • Plans: The variety of plans makes it easy to find one that may fit your usage habits.
  • Coverage: The T-Mobile network is known for its fast speeds, making it a great choice, especially if you're in the 5G coverage area.
  • Discounts: This MVNO stands out with its bundle and multi-line discounts.
  • Customer experience: While its rating is a bit weak, it's drawing from a small data set.
  • Promotions: This carrier excels in phone discounts, making it competitive with top wireless providers.

Now that you've got all the details, you should be well-equipped to decide whether this is the right carrier for your mobile needs.

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How we reviewed Optimum Mobile

To select the best carriers and plans, MoneySavingPro's team of experts evaluated over 30 different carriers.

Carriers were rated in five categories, with a star rating from 1-5, with 5 stars being the best. We then calculate the overall star rating using the five categories:

  1. Value for money: We compare carriers based on price, features, benefits, and promotions. It's not just about the lowest price but getting the most bang for your buck.
  2. Coverage: We look at network 5G and 4G LTE coverage across the US. We use coverage maps to determine service availability and data speeds in urban, suburban, and rural locations.
  3. Customer experience: We take into account items such as current user experience, website and app usability, ease of switching, and customer service in terms of availability, channels, and satisfaction ratings.
  4. Transparency: We assess whether carrier pricing is clear and straightforward. We examine the fine print to check for hidden fees, confusing terms or conditions, and misleading offers to ensure upfront, honest prices and advertising.
  5. Range of choice: We evaluate the diversity of plan options to determine if they fit the individual needs of all customers.

Read more about our carrier ratings methodology and our editorial process.

Optimum Mobile guides

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