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Sprint Reviews in 2021

Sprint customer service ratings

Average Customer Rating27 User Reviews
User Rating Distribution
5 Stars4
4 Stars3
3 Stars2
2 Stars5
1 Star13
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Read 27 Sprint user reviews

One of the most deceitful advertised products

I went to Walmart to purchase a phone and plan. When the csr showed me the Galaxy and plan I thought I had struck gold. I soon realized that I had the wool pulled over my eyes. I couldn't log into my plan for a week. After setting up the plan, I would go online day after day only to be told that I had no internet, contrary to what my plan said. And I also go to sites I only to see a circle going round and round. When I call customer service no one has any idea what I am talking about. I have purchased phones from Family Dollar and Dollar General that were far superior to this tragedy of a phone. I am a military veteran, and rest assured, veterans all over the country will hear about Sprint and its highway robbery.

Don’t use them for phone service

They gave me a date that I was to have my phone paid for and lied about that. Wanted more money. I switched my phone to another carrier and all of a sudden I owe a balance when the rep said he unlocked it. They all a bunch of money hungry liers. Never again. I would not advise anyone to use their services

Worse service ever!

They would tell you all you want to hear to have you sign up once you have an issue they are unable to help! I have waited literally two hours on the phone for technical support and after going from one person to the next I still had no resolution!! Just terrible customer service!

Merged for the downfall

I've been a customer since 07' when the service was good. Now all they want is to upsale. Stop trying to sale me another device and fix the network issues. Stop intentionally blocking my phone data service trying to force me to upgrade. Didn't have one dropped call anywhere I went since going from CDMA devices to 3g. Now all of a sudden in the middle off a pandemic calls dropping like rain and internet service just magically cuts off 2 to 3 times a week at the same times. Then the customer service is trash. Hanging up on customers, not troubleshooting lines, and just saying anything to get them to buy something or get off the phone. Once Sprint was brought by T-garbage I knew it was going to be bad. Wasn't expecting it to be this bad though. Planning for a switch to another provider.

They never miss an opportunity to make things diff

I wish I could give Sprint 0 stars. This has to be the worst phone company on the planet, they never seem to know what they're doing and are never on the same page as their customer or even each other. Can't wait to see them die out.

Awful service singe merge..dropped calls..no incom

I keep dropped calls since buying A71 Samsung phone then we added t-mobile sim.card it's worse!! No incoming calls.for 2 days no service..dropped calls..have called customer service for 3 days NO Help..

Money hungry.

They only care about getting customers money and raising there bill and late fees High....... there customer service representatives hangs up the phone on me while I'm trying to get some answers, they are a waste of time.



Absolutely the worst phone service on the planet!

Had their service for 3 weeks now and it was absolute garbage, so bad that I paid the phone off early and am switching to AT&T

Customer service and false statements

I have been Sprint client for the last four years. I wanted to upgrade my cells, and they didn't offer me a competitive deal. So, I called them to unlock the phones. The asked why...I explained I wanted to leave Sprint to go with another company (ATT). Then they made a great offer to upgrade my phones and stay with them...it was on December 30th. That day we spent SEVEN HOURS over the phone with 12 different representatives. The calls used to drop every 15-20 minutes and then I had to call and start again explaining what was offered...once and again, and again, and again...We spoke with supervisors, and same thing. So in this process they said we had to upgrade the plan in order to get the offer, and we did. They upgraded in ONE SECOND...but today after 35 five representative on the phone (I can spell every one if requested, because I got all the names in writing)...I didn't get the plan ...Today is January 6th. I am so frustrated that I'd like to sue them for all the time spent and the false promises. I am going with another company even if they offer free lines. Horrible experience with them. Never ever again.

Compare cheap Sprint plans in your area
Best carrier user ratings
RankCarrierNetwork(s)Avg. rating
1stReach MobileVerizon4.5
2ndGen MobileT-Mobile4.2
3rdUS MobileVerizon & T-Mobile4.1
5thTingT-Mobile & Verizon4
6thTwigbyVerizon & Sprint3.8
7thWingAT&T, Verizon & T-Mobile3.5
8thh2o WirelessAT&T3.4
9thGood2Go MobileAT&T & T-Mobile3.4
10thMint MobileT-Mobile3.2