Consumer Cellular Phone Plans: Starting at $25 per month

WE WERE WITH CONSUMER CELLULAR FOR 3 YEARS. WE LEFT MINNESOTA FOR KEY WEST ON MARCH 4TH. WE HAD SERVICE MARCH 4TH AND 5TH. ON MARCH 6TH ON OUR DRIVE TO KEY WEST WE HAD NO SERVICE THE REST OF 2 WEEKS OF VACATION. WHEN I ARRIVED AT KEY WEST I TRIED TO CONTACT CONSUMER CELLULAR. I WAITED OVER 45 MINUTES ON HOLD. TRIED CHATTING AND WAS NUMBER 68TH IN LINE THERE. COULD NOT REACH THEM THE ENTIRE MONTH OF MARCH. ON MARCH 29TH WENT TO TARGET IN ROCHESTER MN AND TALKED TO THE CONSUMER CELLULAR REP THERE. HE WAS IN TOUCH WITH CONSUMER CELLULAR AND TRIED DIFFERENT THINGS INCLUDING PUTTING IN NEW SIM CARDS. NOTHING WORKED. WENT TO T-MOBILE ON APRIL 1ST AND THEY INSTALLED NEW SIM CARDS AND EVERYTHING WORKED IMMEDIATELY. NEVER EVER WILL I USE CONSUMER CELLULAR AGAIN

My experience with them has been unfortunate. I ported my two mobile phone numbers to another carrier because of poor coverage, thereby cancelling my service with them. But Consumer Cellular continued to bill me for one of the two lines that was cancelled, because of a computer error. I called their customer disservice line (you cannot write to them; there is no published customer service email or address) and waited a very long time to be told that they would not correct that billing. They would continue to charge me for service that they knew was not provided.

This is how I learned Consumer Cellular is not trustworthy and that their customer service personnel are poorly trained and unhelpful. I will not call them again. Fool me twice…

Note, this was not an end-of-service proration issue. This was my being charged incorrectly for the last month (and again for the next month) of service on a line that was disconnected. And they were aware of that fact and intentionally refused to correct it at that time.

Well, I did not pay that bill. And you wouldn’t either. So, Consumer Cellular charged me a late fee.

A month later, the incorrect changes were mysteriously corrected and within 30-days of that correction, I paid them what I owed them which was the correct prorated charges for the last month of service.

But I did not pay the late charge (you wouldn’t either). Now every month I get an invoice with a late charge for not paying the previous month’s late charge, which was bogus to begin with. Is that even legal? These compounding late charges are beginning to add up. I expect there is no way to stop this extorsion other than to pay it.

They cheat me; they will cheat you.

You’ll be on the phone an hour to do anything. And when you get someone they aren’t knowledgeable and put you on hold again for a technician. Their reps aren’t technically well equipped working from home. Headset and bandwidth issues make communication a challenge even when a rep answer the line. The service is inexpensive…that’s the only advantage