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Affinity Cellular reviews: Read 17 customer service ratings

Check out what customers are saying about Affinity Cellular

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Affinity Cellular
2.1 (17)
Starting at
$20 /mo
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Customer Reviews 2.1
17 Affinity Cellular reviews
5 3
4 2
3 0
2 0
1 12

Is Affinity Cellular phone service any good?

Affinity Cellular has an average rating of 2.1 stars from 17 reviews, indicating most customers are dissatisfied with this carrier. Affinity Cellular ranks 17th out of 28 cell phone carriers reviewed on MoneySavingPro.

They are a fantastic company with great deals

We helped my mom get a phone and a plan just for her customized for optimal savings.

No issues in 5 years.

Good company. I would highly recommend them. I love my cell phone.

Great price and customer service!

Been a customer for several years now, and they are always easy to reach, knowledgeable, and solve any problem or question I've had. Great price for a tailored phone package.

Just Horrible!!

Seniors looking for something affordable. Customer service barely speaks English so the launguage barrier cost us from misunderstandings. 6 days no phone or activation having to use an online app on my computer to contact them ...exhausting. I would never recommend this service.

I wanted to change my number since I have moved.

Now my phone does not work. I can't call anyone.

Do Not use there are total dishonest clowns

They cannot keep an accurate billing system, they lie to you and are totally incompetents'. Select another service

I have received 4 phones and none worked properly

I am on my 4 phone and doesn't work. I followed the instructions and the phone is not usable. I can not get anyone to talk to. Mesage says they are open Fridays. Not so. It is friday. No one answers

HORRENDOUS customer service!

My wife ordered an iPhone 6s. She received a defective phone. We called to have a replacement phone which has been stuck in the USPS system for over 3 weeks and Affinity won’t help in any way. They give us the runaround. Plus they charged us for the replacement phone without telling us.


I had horrible customer service! Was overcharged! I do not recommend anyone to use affinity cellular

customer service is terrible

Received my phone a week after I ordered it, when I tried to use it I received a message to contact provider for assistance, when Icall I received a recording from Verizon again telling me ro contact provider. I called Verizon and they told me that I had received a prepaid. I then called Affinity, after about 45 minutes trying to get phone plan corrected I told them to cancel my arder and would return the phone. The phone was returned and have not received a refund .

zte phone was terrible

got an ZTE flip phone and it sucks!!!

Who keeps customers on hold for 2.5 hours?

Did not receive what I ordered

everything else

billing is nightmare. tech support a joke

The price and service available.

Even if you cant get phone service you can still text.

cant get my old number ported

been a week since i tried to port my number . total nightmare !!! GOING TO BEST BUY


Better service than the other cell phone companies I've had.

Shipping takes forever

Ordered a phone from affinity cellular. Took almost a month to receive my phone. Glad I had my old phone service - my doctors couldn't get a hold of me. Seriously reconsidering Affinity.

Affinity Cellular customer reviews roundup

  • Affinity Cellular Google rating: 2.5 stars (67)

Affinity Cellular guides

About Affinity Cellular

Headquarters4245 Kemp Boulevard, Suite 120, Wichita Falls, TX 76308
Customer service(833) 679-1090
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