Mint Mobile reviews: Read 369 customer service ratings

Check out what customers are saying about Mint Mobile

Mint Mobile logo
Mint Mobile
3.3 (369)
Starting at
$15 /mo
See at Mint Mobile
Customer Reviews 3.3
369 Mint Mobile reviews
5 172
4 32
3 27
2 25
1 113

Is Mint Mobile phone service any good?

Mint Mobile has an average rating of 3.3 stars from 369 reviews, indicating most customers are satisfied with this carrier. Mint Mobile ranks 8th out of 28 cell phone carriers reviewed on MoneySavingPro.

Being forced to upgrade made me switch

After my previous service provider insisted that I needed to upgrade my phone to remain compatible with their updated network, I switched to Mint Mobile instead. The move saved me over $300 within the first quarter. Not only is the phone service excellent with Mint, but my download speeds are much faster.

Great value for money

With Mint Mobile, the value exceeds the cost! While it's true that reception can be somewhat inconsistent in rural areas, the significant savings compared to the major carriers more than make up for it. Plus, the setup process is incredibly simple!

Unbeatable price

The price is unbeatable, although there's room for improvement in coverage. That said, it's not a knock on Mint Mobile's service specifically, as even Verizon in my area faces the same connectivity issues in remote areas. Overall, enhanced coverage would just be a nice bonus.

Old carrier tried to charge me for 5G

While there's a fair amount of negative chatter about Mint Mobile, my personal experience has been overwhelmingly positive. The service has saved me more than $360 annually, and not only is the coverage superior, but my phone now also supports 5G. With my previous carrier, they insisted I buy one of their 5G-compatible phones to access this feature, which I found ridiculous.

Replacement Sim never arrived

I lost my phone, so I requested a replacement Sim from Mint Customer Service. They said it will take 2-3 business days to receive it. It was 1,5 months ago and I haven’t received it. I called them two weeks ago and they promised that this time I will receive it in 2-3 business days. I even got a ticket number: TECOPSJSD-247081. I still haven’t received my Sim card and CS doesn’t respond to my phone calls so from my part I will simply go to another Phone Company and leave here on the net as many bad reviews to Mint Mobile as many I can. They have one of the worst Customer Service I have ever experienced.

One of the most affordable options

Without a doubt, Mint Mobile offers exceptional value. We've been through several service providers, but we've stuck with Mint for a good reason. Even with two lines that have varying levels of usage, the annual cost is still less than what six months would cost for just one line with other companies. While there are occasional service hiccups in remote areas, they continually enhance their data packages at no additional expense. We've been satisfied customers for a while now and intend to stay that way.

Cut the cost of my bill for $100's!

Transitioning to Mint was a breeze and only required less than an hour of my time. Additionally, the service is fully compatible with the latest smartphones. I've managed to save several hundred dollars

This is the worst service provider.

i have purchased a plan couple of days before, but i then i was facing a problem after activation the sim that i cant able to received a call and also i cant make a call too. I have tried THREE times to call customer support But they are just a useless things, they just created a tickets and they didnt give any response on that ticket as well.

Bumpy start, but worth it

I made the move from Republic Wireless to Mint Mobile, and it wasn't the smoothest process. After cycling through three chat conversations and a phone call-which took over 2 hours-nobody seemed to know how to fix my issue. It wasn't until I insisted on speaking with a supervisor and waited another 20 minutes on hold that action was finally taken to escalate and resolve the problem. Four hours later, everything was sorted. Despite the bumpy start, the cost savings make it worth it.

The marketing hooked me into this great service

I spent weeks evaluating multiple mobile service providers before choosing Mint Mobile. What sold me were their top-notch customer engagement and reliable mobile service, complete with fast internet speeds. I've also taken advantage of their bundled deals, which provide tremendous value. Compared to other more costly options that offer inferior service, Mint has clearly earned my trust.

6 months in & still loving it

I've been a Mint Mobile customer for half a year now and I'm thoroughly impressed. The only hiccups I've encountered were when transferring my old AT&T number and experiencing some difficulties with receiving SMS verification texts. Aside from those minor issues, I have complete faith in the company. I'm so convinced of their value that I wish I could join their team!

Horrendous Service

Switched over like many others for the large discount from ATT but the customer service is HORRIBLE! Took hours of waiting to just get our account number....that's right. For some reason no customer service rep has access to our account number nor is it listed on our account page. Finally go ahold of someone and it's going to take 3-5 more hours to get an account number. The online platform service is a complete joke and run around. We are promptly switching back to ATT because this is a joke.

Great experience at an amazing price

Switching to Mint Mobile has been a game-changer for me. For years, I was paying a premium with Verizon and Xfinity, and the amazing part is, I haven't experienced any decline in the quality of service since making the switch. Plus, Mint adds a touch of fun to their service, all at a significantly lower cost.

Dropped calls

I've had mint mobile for a year and experience many dropped calls. I have an android A10e. Mint defaults to wifi, and my spectrum signal works fine, no streaming trouble or signal trouble. Mint is not a trustworthy phone service and some days phone service doesn't work. If you're looking for cheap and unreliable then mint is for you. Just tonight my phone dropped 7 calls with my nephew, and I gave up. Maybe tomorrow?

The best company!

I absolutely adore this deal! I'm now paying $120 every three months instead of $120 every single month. Just do the calculations! I've encountered zero problems, and I can't emphasize enough how fantastic this company is. 100% Mint Mobile has earned my loyalty for life. Thank you Mint!

Cheap prices or a quality service

A low-cost plan that delivers quality on par with the more expensive options! I highly recommend Mint Mobile's plans to anyone who's considering it.

Atrocious customer service

After three days I had no internet. Called their customer service where I learned they had sent me a trial sim instead of the three-month plan I ordered. After 45 minutes on the phone the rep was unable to solve the problem and asked if he could call me back in thirty minutes. I asked to speak to a supervisor. He put me on hold and came back to say it wasn't possible. I canceled my plan and went to T-Mobile. It may be more money but they provide service.

Super low costs

The plan rates with Mint Mobile are unbelievably affordable. Setting up is a breeze-just insert the SIM card, port your number, and you're good to go. The coverage is top-notch, and in my opinion you'd be hard-pressed to find a better deal elsewhere.

Customer for life!

The introductory prices are a perfect entry point. From the very first day, I've been more than satisfied, and I'm fully committed to sticking with Mint Mobile.

Cheap costs but outstanding service

First off, the cost is really low, especially since you have the option to buy your plans in bulk. Next, the quality of both the mobile network and customer service is outstanding. I never have issues with reception, and the customer support is both friendly and extremely helpful.

Mint Mobile customer reviews roundup


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About Mint Mobile

Founded2016
Headquarters1550 Scenic Avenue Suite 100 Costa Mesa, CA 92626-1420
Employees150-200
Customer service(800) 683-7392

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Mint Mobile guides

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