Reach Mobile reviews: 32 customer service reviews
Reach Mobile customer reviews & complaints in 2023

Is Reach Mobile good?
Reach Mobile has an average rating of 4.5 stars from 32 reviews, indicating most customers are satisfied with this carrier. Reach Mobile ranks 1st out of 28 cell phone carriers reviewed on MoneySavingPro.
Very friendly and helpful support
My mom recommended me Reach Mobile since I was looking for a new carrier. Gave it a try and so far I'm very satisifed. Customer support is very friendly. The data service (most important) is great. I just wish plans would be a little cheaper.
Setting the bar for customer service.
I've used Reach's customer service line 2 times: when I had a connection issue and when I had an issue paying my phone bill. Support shows how much they really care by listening to my issue and staying on the line until that issue is fixed. Amazing service!
Accessibility = perfect
Switching to Reach is easy to do. Great customer service, affordable plans, and wide coverage. All around a great carrier that I highly recommend.
Great coverage, great cause.
Perfect alternative to the major providers. Pricing is fair and customer service is staffed with real people who want you to have a good experience. I’m saving at least $10 extra every month with their best fit discount because we don’t use all our data. It’s also nice they give a portion of proceeds to help others. Overall, very happy we switched!!
Best Verizon Network MVNO & Customer Service
Switching to Reach was very much easier, I'm getting the same reception I was getting earlier under Verizon.
Best ever operator in verizon's network
Same data speed as Verizon and very cheap
Helpful
Helping seems to be the core of Reach Mobile because they go out of their way to make customers happy. Whenever I had issues they would quickly respond and help me out. I love Reach!
Customer support
Reach is the best carrier I've ever had! I'm getting quality service for $100s less then what the big providers are charging. It makes a huge difference to save $100s every year.
Customer service, cost
So happy to have switched to Reach! I'm saving so much money and their customer service is so much better than AT&T's!
Not a good value
Reach has been unreliable for a little while now. It's just not worth keeping the service.
Helpful
best cell provider around. really help the ppl
Friendly CS
Reach doesn't work well in rural areas. Tech team tried to really help but no success. Going to have to switch to a different provider.
Customer service
Customer service is really good. They are quick to reply and are super friendly. The overall service is not so good. Have been getting poor signal for a couple of weeks now. Performance needs improvement.
Customer service
Have had no issues at all. Good, cheap service.
Customer care
Reach Mobile is one of the best carriers out there. Customer service reps are prompt and helpful. It's also way less expensive compared to Verizon. What I love most about Reach is how they donate to charities!
Lower cost
Reach Mobile fits well with our lifestyle! We are very happy to be paying so much less on our phone bill every month!
Service
So happy to have Reach Mobile as my provider! Never had any issues!
Positive experiences
Saving so much money every month on our cell bill! And we get amazing quality!
Price
We only get one or two bars in the house but when we're outside the signal works just fine.
Respectful and helpful customer representatives
Reach Mobile has been a perfect fit for our family. The customer representatives are quick to respond, helpful, and kind. Better yet the values behind the company are great. I've been recommending Reach to all of our friends!
Reach Mobile Q&As
As an MVNO (Mobile Virtual Network Operator), Reach Mobile can save you money on your cell phone bill. One big difference is that they partner with charitable organizations to help women and students in need stay connected.
Recently moving from Verizon, Reach Mobile is now powered by T-Mobile.
Operating on the T-Mobile network, Reach Mobile offers coverage where T-Mobile is available.
Yes, Reach Mobile offers 5G at no extra cost if you've got a 5G compatible device.
Reach Mobile can save you money on your phone bill without sacrificing quality.
It's easy to purchase your Reach Mobile SIM card online and have it sent straight to your door.
Most modern unlocked cell phones are compatible with Reach Mobile.
Reach Mobile uses the GSM network.
You can find affordable plans ranging from around $10 up to $35 a month.
Reach Mobile plans can save you hundreds of dollars a year on your cell phone bill. If you're looking to help make a social impact and don't need a lot of data, their plans could be worth checking out.
Reach Mobile guides
- Reach Mobile Cell Phone Plans Review
- The Best Reach Mobile Plans
- Reach Mobile Prepaid Plans
- Reach Mobile Coverage Map
- Reach Mobile Reviews
- Reach Mobile SIM Cards
- Reach Mobile Bring Your Own Phone
- How to Switch to Reach Mobile
- What is Reach Mobile? Is it Worth it?
- Where to Buy a Reach Mobile SIM Card
About Reach Mobile
Founded | 2018 |
Headquarters | 285 Billerica Rd, Ste 203, Chelmsford, MA 01824 |
Employees | 11-50 |
Customer service | (844) 445-3665 |
Support | Reach Mobile's email |
Website | Reach Mobile's Website |
Reach Mobile's Facebook | |
Reach Mobile's Twitter |