PureTalk reviews: 158 customer service reviews

PureTalk customer reviews & complaints in 2023

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PureTalk
2.2 (158)
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Customer Reviews 2.2 158 PureTalk reviews
5 29
4 15
3 10
2 16
1 88

Is PureTalk good?

PureTalk has an average rating of 2.2 stars from 158 reviews, indicating most customers are dissatisfied with this carrier. PureTalk ranks 16th out of 28 cell phone carriers reviewed on MoneySavingPro.

First, the TV # doesn't even work

TV ad number does not work. You must transfer your data yourself, at your cost/time/,intelligence. Customer service was borderline rude. ...not worth the phone for me

Customer service is awful

There phones are no different than anyone other company, their plans are great, only a month-by-month plan (can't beat the price)! That being said, we have been with them over a year and the need to step it up with their customer service! I can spend upwards of 30 to 45 minutes on a simple phone call to them, because you cannot communicate with them no other way and that's just a simple question and answer type of phone call! If I have a bigger problem, it can last for over an hour and that's not including hold time! Then they will all of a sudden hang up on you and not call back! Very frustrating!

Customer service is a problem

I have been on the phone all evening trying to set up voicemail. The experience has been very frustrating. This should not be!

Love it

I have had PureTalk for over 2 years. I added 2 granddaughter to my account it was easy when calling for help no problem they walked us through. Price is great phones are great.

Poor data service, poor customer service.

We signed up with Pure Talk in Jan and cancelled the following June. The G5 on my iPhone 13 Pro would not work off Wi-Fi. There is no overseas calling. The customer service is poor. I was billed for June on Jun 3 cancelled on Jun 7 and told that they don’t offer partial refunds. Also the initial activation was a nightmare. I lost all my contacts and a few apps. Definitely not worth it.

Porting cell numbers over is cumbersome.

Tech support was very helpful and patient.

I switched from ATT and have never regretted it.

I live in the middle of a pasture with very litle service and with a phone booster I have never missed a call or have any trouble calling when I need to. I recommend it to everyone. Customer service is great and patient and can actually speak english. Thankyou for providing this service at a very reasonable price.

Horrible horrible horrible service

Can't port out after you find out how bad their service is....

Great service!!

I have had pure talk for over a year now. The price is great, never had any trouble with my service. Will continue to use.

The save you money, however..

Pros: they do save your money, their customer reps are US based and are sincere in their mission to help. Cons: (Old news) when tried to move 2 phones from AT&T last year is took to day to get a Sim Card debacle squared away with the end result being I still have a Phone on AT&T due to how Pure Talk sent the SIM Card lose, I ate the cost of the sim card and it took many ours of phone time and over 2 days to correct. Fast forward to toady, wanted to add a New Line and buy a Flip Phone for an elderly family member. Spent 45 min on line trying to add a $20 per month line and buy the $50 advertised Flip Phone. After contacting the very Customer Rep, she also failed after the 1st 12 minutes to get the Pure Talk systems to take the order. Than afer t more minues, the phone parce was $139, not the $50 online that was for "New Customers".. So, Pure Talk did not get any new business from me and I am at the point of once agine looking at all my options as My wife's phone is still n AT&T for nearly $60 per month I need a new phone for a elderly parent and Pure Talk seems focused on something other then consumer needs!

It does not work well on I phone 7 poor service

I switch from a long time customer of AT&T with a crazy wonderful grandfather rights plan that I can never get back! I switched to Pure Talk because of the price of AT&T going up up up! However the quality of service is poor poor poor at Pure Talk I have a 6G plan with unlimited texting and talking. Inevitably, once a month my phone just shuts down on the conversation and when I try to call the dropped call back I get a voice recording saying I am out of minutes for voice time. I have to call customer service and have them restart their clock. However that plan does not apply to me but it shuts me down almost every month. I guess according to the periodic table is you can only make 999 calls a month and when I make that 1000 call the phone quits. They have not been able to figure this out since I signed up in July 2022 also there is another problem. They assured me my iPhone 7 would have no problem with the Pure Talk cellular data. However likely I only get two bars maximum, when it drops to one I have no phone contact whatsoever. Investigating further with a customer Text Support she says it’s because my phone is a 4G not a 5G. They assured me it was a 5G when I signed up and I would not need to replace my phone to become a Pure Talk user. This is all been very very disappointing. Yes it is inexpensive but no it is not good service at all!

DONT WASTE YOUR MONEY

From day one, the internet didn't work. When you call them, they offer an insulting $5 credit on your next bill. That doesn't even cover the service you pay for a month, that you can't use. Their people are pleasant, but their service beyond sucks.

Think twice

Pure Talk has been a nightmare so far. If I had not ported my number over I would have cancelled and demanded money back. They took several days to process my order so the phone arrived late. Once it did arrive, the phone that was sent did not work at all. After 4-5 customer people they gave me a shipping label to send the bad phone back and they were supposed to ship a new one. When I did not get the shipping confirmation I reached out. Then customer service said they had to get the phone back first. Luckily I sent it, but it did not matter. Once they received it they still would not send a replacement. Then I was told it would take 5-7 days to process the return before they would start the process of sending a replacement. I’m almost a week in and still no phone. I honestly don’t know whether to blame bad processes or service but something is broken with this company. They issued credits which I appreciate but it’s still all worthless without a phone. At this point I still have no time frame of when I will actually receive a phone to start service.

EXCELLENT SERVICE!

AN 80-YEAR-OLD GUY SO IF THEY CAN MAKE ME HAPPY THEY HAVE TO BE GOOD. HAVE NO IDEA WHAT THESE NEGATIVE COMMENTS ARE ABOUT MY EXPERIENCE HAS BEEN AWESOME AND PHONE RECEPTION ETC IS BETTER THAN WHAT I HAD

pathetic, the worst experience with a company

beyond disappointing, when you finally get to a person, they are good but nothing they say is supported by this ,company. never got connected but was charged anyway. isn't that theft?

Pure Talk removes hotspot

I've been with Pure Talk for about a year and I've always been able to use hot spot until a a couple of weeks ago. It just won't work. I called tech support and after a very long hold time, the tech told me that they had to reload my hot spot and should be working in 24-48 hours. It's been about a week and it still doesn't work. Now I called them today and was told my plan does NOT include hot spot!!! I told them it always worked and it DID include hot spot. Now all their plans have changed and they've REMOVED hot spot making you pay MORE for that feature. This is a bait and switch scam! They sell you a plan then they remove the feature and tell you it was never included. I am going elsewhere and taking all my 3 lines away from this company. NOT trust worthy!

WORSE THAN AWFUL CUSTOMER SERVICE

AWFUL, AWFUL CUSTOMER SERVICE. THE TECH DEPARTMENT IS A JOKE, NO HELP. IF YOU HAVE ANY TYPE OF PROBLEM YOU ARE ON YOUR OWN. ONE STAR IS TOO MANY. I SPENT A TOTAL OF NINE AND HALF (9.5) HOURS AND FIFTEENTH(15) PHONE CALLS TO GET MY PHONE WORKING TO NO AVAIL. AVOID THIS COMPANY LIKE THE PLAGUE. WASTE OF TIME AND MONEY! PLEASE READ PureTalk's RESPONSE, PureTalk WANTS ME TO POST MY PHONE NUMBER ONLINE. AWFUL CUSTOMER SERVICE! TECH SUPPORT HANGS UP WHEN THEY ANSWER THE PHONE HALF THE TIME. TECH SUPPORT PROMISED TO CALL ME BACK NUMEROUS TIMES WITH A SOLUTION, THEY NEVER CALLED. DO NOT WASTE YOUR MONEY WITH THESE ILLITERATE MORONS. PURETALK YOU HAVE MY NUMBERS GET IN TOUCH WITH ME. YOUR COMPANY DOES NOT PROVIDE CUSTOMER SUPPORT. PURETALK PROVIDES CUSTOMER AGGRAVATION AND CUSTOMERS ABUSE. DO NOT WASTE YOUR TIME OR MONEY WITH THIS AWFUL COMPANY!

The worse company on the planet!!!

Pure Scam...All they want is your info and credit card numbers...Nothing works and takes days to get customer service...then they transfer you to a voice mail!!! RUN RUN PURE TALK IS PURE HELL..READ THE GOOGLE REVIEWS !!! MOSTLY 1 STARS AND THE 5 STARS ARE FAKE.

customer service

A new customer and I am very dissatisfied. Have spent hours on hold and then disconnected. When I did finally get in touch with someone and gave the a call back number, when disconnected they never called back. Told my phone was too old after I was originally told it was good. Need to purchase a new phone, but never from them since I can not get any service.

Paying for a HotSpot they won't turn on

Paying for a HotSpot they won't turn on I've been a Pure Talk customer for a while now, things were good BUT now things are very horrible. Customer Support and especially TECH SUPPORT are non-existent. I had to get a new phone because of 3G shutdown, so I purchased a new iPhone 13 mini unlocked from the Apple Store in February 2022. It took about 10 hours on phone with TECH Support for them to activate the eSim. Now since March 1st I've spent over 30 hours mostly on hold with TECH Support and 3 trouble tickets being generated they disconnect me while talking to TECH Support and still have not turned on my hotspot on, after paying for it a month now, so this what you can look forward to if you have issues with service. Being charged for services not provided and horrible customer support Paying for a HotSpot they won't turn on I've been a Pure Talk customer for a while now, things were good BUT now things are very horrible. Customer Support and especially TECH SUPPORT are non-existent. I had to get a new phone because of 3G shutdown, so I purchased a new iPhone 13 mini unlocked from the Apple Store in February 2022. It took about 10 hours on phone with TECH Support for them to activate the eSim. Now since March 1st I've spent over 30 hours mostly on hold with TECH Support and 3 trouble tickets being generated they disconnect me while talking to TECH Support and still have not turned on my hotspot on, after paying for it a month now, so this what you can look forward to if you have issues with service. Being charged for services not provided and horrible customer support.


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About PureTalk

Founded2004
Headquarters11100 Alcovy Rd, Covington, GA 30014-6406
Customer service(877) 820-7873
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