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    Verizon Reviews

    Verizon customer service ratings

    Average Customer Rating99 User Reviews
    User Rating Distribution
    5 Stars4
    4 Stars8
    3 Stars4
    2 Stars8
    1 Star75
    0 Stars0
    Plans starting at:$80/mo
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    Read 99 user reviews

    Verizon will say anything to get your money!

    I called Verizon about internet service and was lied to about being able to get it. I wasn't a verizon customer! Verizon sales person knew this as I told him!


    I’ve been with Verizon over 20 yrs never late on my payments. I signed up for autopay. Get this if you pay your bill early you get charged 10.00. If you pay with a credit card you get charged 10.00. I’ve known a plan to charge you for paying early if you're on auto-pay—just a way to make a quick 10.00. I strongly disagree with this plan. It must be a part of Biden’s plan.

    Verizon $25 Internet - doesn't exist

    I have Verizon Mobile plan. i discontinued Xfinity due to $70 in random fees. Verizon stated on my recorded call I'm eligible for $25 internet $20 landline, no hook-up or hidden fees. 1st bill was $84 bc of random fees. 2nd bill is $75 bc $25 internet doesn't apply unless i do auto pay. i switched to auto pay. The bill remained the same. They then stated i needed to switch up my mobile plan almost $15 to receive $25 internet. It's a joke, at least Xfinity was in your face about the deceit, slow internet, and random fees. Verizon is the worst false advertising company I've experienced to date.

    Poor service landline never work

    I get the worse service ever service is always down at least 15 days a month. I live In VA area code 540. Fauquier County. Verizon is a monopoly this is the Only phone service offered

    They stole 2,700.00 from me.

    I was promised a 435.00 Phone bill for switching to a business plan, but they charged me 810.00 and never switched my plan over, just added a plan. So I got to pay for 2 plans or they were going to put it on my credit report. They promised to fix everything several time, but have lied. They continue to hang up on me, or put me on hold for hours so i'll have to hang up and call back. it's 4-21-2022 and this has been going on since august of 2021. I've never been treated so horribly in my life by anyone. I've been a customer for almost 20 years.. No one is willing to help me, just lie to me and push me off on someone else. The only option left for me is to sue them. I wouldn't wish this kind of treatment on m worst enemy.

    Home phone, new white box. Terrible sounds, static

    Static on phone. If no better soon. Will drop home phone plan for landline again. Shame that we must go back to old service to get better service.

    Verizon loves to Ripoff!

    Because I need internet service I am being forced to buy it from Verizon just because my apartment complex has only Verizon - Fios. Now I hate my apartment. I have no other options for the internet but Verizon only. I cannot stand Verizon for any service they offer. Their agents offer totally different prices for the same service or product.

    However, I have to purchase Verizon for 1 year because I have no other internet options. I have always used Xfinity internet and other Broadband types They are easy and good quality for better price. I have never paid more than $40.00 just for the internet.

    Verizon and Galaxy S20 horrible

    phone stopped working x3 in past 5 months and unable to get anyone in chat due to my not being the primary owner. I am disabled and cannot afford to not have a phone.

    They used to be a good company.

    Their customer service is terrible. I spent 2 hours of my life trying to do something that ultimately took 10 minutes when I FINALLY got thru to a human that knew how do their job. They make it very difficult to reach a competent human being. First endless bots than a succession people who didn't know what they were doing.

    Way to much money for what you get.

    They charge you $10 extra to pay your bill if you speak to a person.

    Best carrier user ratings
    RankCarrierNetwork(s)Avg. rating
    1stReach MobileT-Mobile4.5
    2ndGen MobileT-Mobile4.2
    3rdUS MobileVerizon & T-Mobile4.1
    5thTingT-Mobile & Verizon4
    6thTwigbyVerizon & Sprint3.9
    7thWingAT&T, Verizon & T-Mobile3.5
    8thUltra MobileT-Mobile3.3
    9thGood2Go MobileAT&T & T-Mobile3.3
    10thH2O WirelessAT&T3.3