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    Verizon Reviews

    Verizon customer service ratings

    User Rating Distribution
    5 Stars4
    4 Stars8
    3 Stars4
    2 Stars8
    1 Star79
    0 Stars0

    Read 0 Verizon user reviews

    Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

    No service

    We have had Verizon for several years. This past 2 years our good service has plummeted to a zero rating. Gradually not getting service to watch TV, Pay bills online or even get online. The only option we get is to call out. We don't recieve texts or can send texts, can't send pictures to anyone. Still being charged our monthly fee of 262.00 a month. Verizon was the only company working in our area a few years ago, now nothing. We are told by representatives for 2 years now that our town needs more towers....so in the meantime we have nothing. If you are thinking of moving to Columbia county Florida and think you'll be able to use your phone, think again.

    Verizon service is bad!

    We got Verizon service a long time ago because we live outside the city limits & my home, Negreet, is in the country. Verizon worked back then but in recent years it has gotten worse & worse, when I go to my parents. I’ve just about given up on calling people, when I’m there. Most times I can get text messages thru sometimes I have to “find a spot” for a signal to send a text. Cell phone service has gotten progressively worse where I live. My calls drop, I can not call people back in the area, etc. It’s just ridiculous especially how much we are paying for cell phone service!

    International plan worthless.

    Horrible customer service. International plan does not work. Minor credit. Paid for something which did not work.


    For 20+ years I've been a loyal customer. For three months I've been attempting to lower my bill.to the 55+ plan. I'm 63. One line for $60.00. I'm still paying $70.00 ++++ And I've spent hours on the phone calling/ chatting/ texting and they've apologized but they have not been able to change it or correct it. They offer me a thousand reasons why it hasn't been done like " the last representative didn't make the change" or "we need to verify your account".......on and on and on it still has not been corrected after 3 months I've paid the higher amount and the cannot correct or credit my account?

    Verizon will say anything to get your money!

    I called Verizon about internet service and was lied to about being able to get it. I wasn't a verizon customer! Verizon sales person knew this as I told him!


    I’ve been with Verizon over 20 yrs never late on my payments. I signed up for autopay. Get this if you pay your bill early you get charged 10.00. If you pay with a credit card you get charged 10.00. I’ve known a plan to charge you for paying early if you're on auto-pay—just a way to make a quick 10.00. I strongly disagree with this plan. It must be a part of Biden’s plan.

    Verizon $25 Internet - doesn't exist

    I have Verizon Mobile plan. i discontinued Xfinity due to $70 in random fees. Verizon stated on my recorded call I'm eligible for $25 internet $20 landline, no hook-up or hidden fees. 1st bill was $84 bc of random fees. 2nd bill is $75 bc $25 internet doesn't apply unless i do auto pay. i switched to auto pay. The bill remained the same. They then stated i needed to switch up my mobile plan almost $15 to receive $25 internet. It's a joke, at least Xfinity was in your face about the deceit, slow internet, and random fees. Verizon is the worst false advertising company I've experienced to date.

    Poor service landline never work

    I get the worse service ever service is always down at least 15 days a month. I live In VA area code 540. Fauquier County. Verizon is a monopoly this is the Only phone service offered

    They stole 2,700.00 from me.

    I was promised a 435.00 Phone bill for switching to a business plan, but they charged me 810.00 and never switched my plan over, just added a plan. So I got to pay for 2 plans or they were going to put it on my credit report. They promised to fix everything several time, but have lied. They continue to hang up on me, or put me on hold for hours so i'll have to hang up and call back. it's 4-21-2022 and this has been going on since august of 2021. I've never been treated so horribly in my life by anyone. I've been a customer for almost 20 years.. No one is willing to help me, just lie to me and push me off on someone else. The only option left for me is to sue them. I wouldn't wish this kind of treatment on m worst enemy.

    Home phone, new white box. Terrible sounds, static

    Static on phone. If no better soon. Will drop home phone plan for landline again. Shame that we must go back to old service to get better service.

    Compare cheap Verizon plans in your area
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    1stReach MobileT-Mobile4.5
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    4thUS MobileVerizon & T-Mobile4.1
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    9thWingAT&T, Verizon & T-Mobile3.5
    10thMint MobileT-Mobile3.4