AT&T U-Verse Internet Reviews

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Average Customer Rating

1 Star2 Star3 Star4 Star5 Star22 User Reviews

User Rating Distribution

5 Stars3
4 Stars5
3 Stars2
2 Stars1
1 Star11
0 Stars0
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1 Star2 Star3 Star4 Star5 StarNot Recommendednothingworst thing sice the edsel

too much down time service people have the most unbelievable excuses

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNothingEverything

Cust Svc automated and never get to talk to real person. Just goes round and round in automated fashion.

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1 Star2 Star3 Star4 Star5 StarNot Recommendedthere is no best thingcustomer service is a JOKE

Just signed up and already have major issues with contacting supposedly US based representatives. They pass the buck, no one takes responsibility for ANYTHING and ships you to other departments to get rid of you

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNothing.Their service has gone down big time.

In the last three weeks, we rarely have phone and internet service all day. Keeps going down. Had a tech come out and he found nothing wrong at our end. They want to send a tech out again. Less than 24 hours ago had a tech here and found nothing wrong at our end.

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1 Star2 Star3 Star4 Star5 StarNot Recommendedhad phone service with them for over 13 years. bill keeps getting higher.

they say they can't block robo calls & spam. those calls drive up the bill no use to me. canceled it.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedBetter picture than satelliteU-verse WiFi so slow we use our phone hotspot

Cable tv is ok, but WiFi is extremely slow

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1 Star2 Star3 Star4 Star5 StarNot RecommendednonePricing. Charging more than quoted

Is being overcharged for landline. Talked to 6 ATT people but no help.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedThe brand name!At&t Uverse, internet service

I've switched over from Dish to AT&T on the 22 March 2019.

It's been a nightmare every since!

I've had 3 to 4 technicians out to troubleshoot my internet connectivity which has been going down each week.

I called again this evening and ask for the retention desk. They offered me a $10 discount off my service. It was told to me that was the best offer available.

Well guess what AT&T.....i'm switching back to Dish!

I was with Dish 12 yrs., no problems!!!!!

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1 Star2 Star3 Star4 Star5 StarRecommendedCustomer repsNone

When I had a problem with my billing I called AT&T and they sorted the problem straight away without any questions.

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1 Star2 Star3 Star4 Star5 StarRecommendedGood service when it worksCost of service

When I first had AT&T I loved it, but recently the reliablity has dropped and my internet connection goes about once every couple of months and the price increases are ridiculous. I will be looking to change, but would go back to AT&T if they upgraded their service and dropped the price.

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1 Star2 Star3 Star4 Star5 StarRecommendedSupport repsTime on hold

When I got a suspicious pop up on my internet I called the AT&T support number and the lady on the end was very lovely and professional and checked everything for me before reassuring me that everything was fine. Sometimes you can be on hold for a long time, but the service is worth it.

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1 Star2 Star3 Star4 Star5 StarRecommendedSupport repsTime on hold

When I got a suspicious pop up on my internet I called the AT&T support number and the lady on the end was very lovely and professional and checked everything for me before reassuring me that everything was fine. Sometimes you can be on hold for a long time, but the service is worth it.

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1 Star2 Star3 Star4 Star5 StarRecommendedCustomer repsNone

When I had a problem with my billing I called AT&T and they sorted the problem straight away without any questions.

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1 Star2 Star3 Star4 Star5 StarRecommendedGood service when it worksCost of service

When I first had AT&T I loved it, but recently the reliablity has dropped and my internet connection goes about once every couple of months and the price increases are ridiculous. I will be looking to change, but would go back to AT&T if they upgraded their service and dropped the price.

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1 Star2 Star3 Star4 Star5 StarRecommendedReliable serviceExpensive Add On Options

AT&T have always given me a great service, but I think their extra add ons, even for an existing customer, are ridiculously expensive. Great service but don't go for add ons!

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1 Star2 Star3 Star4 Star5 StarRecommendedPackages to suit allNone

After just moving I had a really expensive bill from AT&T which was much more than I was told my package would be. I called the customer services and the rep was fantastic. he took off everything that I did not need and not only got my first bill down but saved me money each month by customising my package better!

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1 Star2 Star3 Star4 Star5 StarRecommendedCustomer SupportOver charged for a few months

I've been having some billing problems with my AT&T package, but the service I got from the customer service rep was excellent. Billing sorted and refunds issued within a couple of days.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedTechs are helpfulPoor Service

Uverse was a disappointment. For months on end we had failures with their Chinese made equipment. The techs are polite and helpful, however, some at the Presidents Office need an attitude adjustment.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedHorrible companyMoney Grubbing

I have been a customer since 1972. I'm done. I don't want to ever deal with them again. Poor service and a FEE FOR EVERYTHING. They used to be great - not any more.

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1 Star2 Star3 Star4 Star5 StarNot Recommendedhate ATThate ATT

ATT is horrible. I work at a call center and anytime I get an ATT call I cringe and die a little inside because it's always a customer calling and complaining about the price and service. NOT a good company and only available in 21 states. If you can get them, they are overpriced and they suck. And the CSR's are so ridiculously untrained on their own services...

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1 Star2 Star3 Star4 Star5 StarRecommendedAny problems are fixed fastNone

Fantatstic service from At&t , I've had my internet service with them for only just over a year but their service and tech support is the best. Any problems and they are fixed within minutes or they will send someone out the next day.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNoneInternet speeds less than what you pay for

When my contract expires I will definitely be switching providers as I pay for a service I do not get. My internet speeds are permanetly 30% less then what I am paying for and trying to stream anything is a nightmare. The technical support team have been no help.

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