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AT&T U-verse Reviews

AT&T U-verse user reviews & ratings

AT&T User Reviews

Not RecommendedNothingOvercharged every single month!

Dealing with their overcharges since trying to cut bill back when the pandemic began in April. Alas, there have been overcharge s every month, requiring hours on the phone every month trying to get them to bill as promised.

Not Recommendedcustomer service is beyond horrible customer service

been out of internet tv and home phone for 8 days and keep getting the run around. scheduled an appointment for repair and they cancelled and told me i have to wait another week to 10 days before anyone can come out

Not RecommendedNothingServices & Billing

The cable constantly goes out and when you call them for assistance they keep you on the phone for a long time without resolving the issue. Internet sucks and goes out. The billing is horrible. They keep changing my due date and no one can explain why this happens. On top of that they add a late charge. This is the worst internet/cable provider I’ve ever had. As soon as another provider services in my area I will kiss them goodbye. Avoid them if you can.

Not RecommendedNothingCall blocking doesnt work but we pay for it

We get 5-10 robo calls/day many using same number but I am allowed to block only three as AT&T says we have old DSL system. I have hundreds blocked with my cell phone with Verizon. AT&T too lazy to fix its system but quick to increase rates. My internet goes done 3-4 times a day but they wont replace 10 year old router; said its the best they have. Sad sad company

Not Recommendedreps are pleasantexpensive phone rates

Have to call another number to talk to a landline rep. Would think if you bundled internet and phone the same rep could help youl

Not RecommendedAT&T has gone down over the years.Pricing

Nothing is right, too pricey

Not RecommendedNothingEverything

In 4 years my package price rose from 67 dollars to 204. No help except "promotions" which expire and then the price keeps going up.

Not Recommendedright now, nothingwont negotiate a good price for us,

Am a loyal customer and they wont even negotiate a good price for us to stay with them. They put us down in the u200 channels and took away alot of channels and gave me a price that i dont think it is worth it!! i had u300 plus showtime and they raised the bill clear up from 118 to 191 and i will not pay that, now they wont give us the u300 back unles we pay up to 156 dollars! THATS TOO MUCH TO PAY!! I AM THINKING OF GOING TO ANOTHER COMPANY SOON.. jUST GOTTA CHECK AND FIND THE ONE WHO WILL NEGOTIATE A GOOD PRICE FOR US! I AM NOT HAPPY AT THIS TIME!!

Not RecommendedNothing Outrageous prices for landline phone.

Mother , 90 + years old pays over $70. 00 a month for a landline that she hardly uses. Of course we understand AT & T and other providers want to stop Landline service. But, the elderly do not use internet and cannot afford Cable TV . AT& T and other providers are supposed to be Public Service Utilities but they’re a bunch of monopolizing Racketeers gouging the elderly and low income. How sad they are !

Not Recommendedleaving their serviceprice

price goes up and up and up

Not Recommendedmoving away!all the billing rules have been changed to serve o

This AT&T is not the 'good mother Bell' that I worked for!!! I called to question my October bill because a promotional plan was removed without any notice. They back billed me a month, plus billed the current month. So the rep must have had a bad morning and the answer was to disconnect my entire AT&T service bundle. But then they also billed me for 27 more days in the billing cycle ahead because they don't prorate your charges from the time they disconnect until the end of the billing period. I would never recommend AT&T to anyone ever!!!! Worst service!!!

Not Recommendedthe landline works when power is outinternet speed too slow, prices too high

had U verse for two years, was told I couldn't go back to Basic phone service. Took me two years to find out from an honest representative what I was told was a lie. so now I have basic phone service that start out as $37 a month and after all their fees and a lot of features I don't use or need I now pay $50. Only feature I want is caller ID so I wont have to answer all these robot, scammer calls. The only reason I'm with at&t and not cable phone is the fact that when the power goes out I can still use my phone. I'm really leaning toward taking my chances and letting them go.

Not Recommendednothinghigh prices and lie constantly about high speed

constantly lie about high speed internet but still charge you for it. Can't stream anything because it's too slow. They are good about raising your prices though.

Not RecommendedThere is no best thing. High priced landlineMoney hungry and unreliable.

Horrible, prices for just a landline for an 85 year old astronomical. Customer service not helpful and rude unless you want to bundle everything with them. If you can actually talk to someone with a pulse.

Not RecommendednothingLandline no dial tone/excessive static when rains

Very unreliable. 45 minute wait to talk to someone

Not RecommendedNothingCostly landline service & they destroyed DirectTV

Had DirecTV for years and loved it until it was acquired by AT&T. BAD INTERFACE and MANY MORE COMMERCIALS

Not Recommendedterriblegoes out all the time

landline went out all the time and they were in no hurry to fix it. Although they were more than willing to take my money each month with both fists and you have to buy out of their contract to get rid of them. they were horrible.

Not Recommendedmotivation to get service other than attany kind of service


Not RecommendedProbably going to go under at some point.The pricing

My grandma has been with att for decades. The price fitted up and up. Currently charging her over $80 a month for basic landline with no internet our any other features. Looking at the bill her phone calls only add up to about $15 with the rest being fees. Would give a negative score of possible.

Not RecommendedIt was less expensiveSlower than promised and hiddden fees

I signed up with AT&T because it was $15 cheaper than what I had and the sales guy said it was faster. He also said that I could cancel any time and there was no contract. Well, it was not nearly as fast as what I had and, since I stream TV, internet speed was very important. When I went to cancel, they said that I would be accessed a $135 early exit charge. When I told them that I was told that I could cancel anytime without charge, they informed me that it's right there buried in the pages of "terms and conditions" that they hope nobody closely reads. They said that perhaps they could speed things up if I'd give them another chance. I told them that I would happily pay the $135 to disassociate myself with such a dishonest company.

Not RecommendedI had stable internet and good TV service overallHorrendous service for customer >18 years

A little over one year ago got U-verse and fiber internet. Was told if bundled and auto pay, rate would not increase. 11 months later, notified rate would increase by 50 bucks. Then given run around with customer support for 7-8 calls. Needless to say, my bill eventually went up by more than stated, and was not eligible for ANY promos. They don’t care about customers. I would recommend never joining, or if already joined stopping at the year when rates go up.. I did move within the year. Not only did my rate go up as it was over a year, they hit me with a cancellation fee for internet as this “promo” was renewed with the move. they don’t care


For almost 2 weeks now, I haven't had any cable services. For 2 years, U-verse tech support has screwed with my service. Cut offs of service, repeated cable service trouble with pixelated screens, signals lost & freezes. Want to send a tech but has never been needed, they have only had to reset my cable all the 2 years long. I won't have a tech home because I'm afraid he'll damage the lines & charge me $99.00.

Not Recommendedfairly reliableget ready to pay way too much

Bill constantly increasing every month

Not RecommendedPrice is great.Daily drops in Bandwith leaving everything down.

I moved to ATT Uverse in 2016. It was great at first. Bout 4 months in I started having issues with no signal (low band with ) I've had 5 boxes replaced and had 8 service calls. They say nothing is wrong with lines or router this past time. Everything worked great for bout hour. Until the tech left. Since 9/20/19 I've literally had it go out 37 times. They said it must be on our end. Saying that we have too many devices streaming at same time and so fourth. I work from home, and I literally keep everything off during the day but laptop. I couldn't check email with out it going out. Its like clockwork, it has its own shutdown schedule. Not Kidding! It cuts out at 930am then at 11am and again at 1 and then 4 and sometimes around 9pm. This is every single day! Please HELP ME!!

Not RecommendedI'm sorry I can not say anything goodThe cost keeps going up and UP!!!!

When I call and talk to someone and tell them about it they just keep saying the same thing. We can not do any thing for you because they don't have a promo going. I left the other suppler because they starter doing the same thing! Now it looks like I might have to change again! When they come out with a new promo for new customers and it is a lot lower then what your paying it just bits me! I'm 84 years old and on a fixed income you would think they would work with the older people. We have been with Att for over 50 years!

AT&T Internet FAQS

How much does AT&T Internet cost a month?

AT&T Internet prices start at $49.99 per month. The pricing varies depending on your area, the download speed, and whether you bundle it with other services.

Is AT&T Internet available in my area?

To check if AT&T Internet is available in your area, you can use our Internet provider by zip code tool.

Is AT&T Internet cheaper if you bundle it with TV or landline?

Yes. AT&T bundle deals offer better overall value if you buy more than one service.

Does AT&T Internet service include WiFi?

Yes. AT&T Internet service includes WiFi.

What Internet speeds does AT&T offer?

AT&T offers Internet speeds from 1,000 Mbps - 1,000 Mbps. The speed you actually recieve will depend on your area and the plan you choose.

How do I get a AT&T Internet discount?

Always compare Internet deals from multiple providers to ensure you get the best deal. When you call to order AT&T Internet, always ask if they have any special deals or promotions running. Also, if you bundle AT&T Internet with other services you will always get better overall value for money.

AT&T Specs & Info

AT&T Specs
States Covered:21 states
Population Covered:370M
Connection Type:DSL, fixed wireless, cable & fiber
Internet Speeds:768kb - 1000Mbps (varies by area)
Data Caps:DSL: 150GB, Fixed Wireless: 215GB, 768kb - 300Mbps: 1TB, 1000Mbps: Uncapped
TV Channels:565+
4K Channels:No

AT&T Company Info

Company Name:AT&T Corporation
Headquarters:208 S. Akard St. Dallas, TX 75202
Customer Service:CS: Mon. - Fri., 8am - 7pm, Sat. 8am - 5pm, Tech Support: 24/7
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter

Get AT&T Now: CALL (602) 825-2714