AT&T U-Verse Internet Reviews

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1 Star2 Star3 Star4 Star5 Star32 User Reviews

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3 Stars2
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1 Star21
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1 Star2 Star3 Star4 Star5 StarNot Recommendedterriblegoes out all the time

landline went out all the time and they were in no hurry to fix it. Although they were more than willing to take my money each month with both fists and you have to buy out of their contract to get rid of them. they were horrible.

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1 Star2 Star3 Star4 Star5 StarNot Recommendedmotivation to get service other than attany kind of service

horrible!!!

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1 Star2 Star3 Star4 Star5 StarNot RecommendedProbably going to go under at some point.The pricing

My grandma has been with att for decades. The price fitted up and up. Currently charging her over $80 a month for basic landline with no internet our any other features. Looking at the bill her phone calls only add up to about $15 with the rest being fees. Would give a negative score of possible.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedIt was less expensiveSlower than promised and hiddden fees

I signed up with AT&T because it was $15 cheaper than what I had and the sales guy said it was faster. He also said that I could cancel any time and there was no contract. Well, it was not nearly as fast as what I had and, since I stream TV, internet speed was very important. When I went to cancel, they said that I would be accessed a $135 early exit charge. When I told them that I was told that I could cancel anytime without charge, they informed me that it's right there buried in the pages of "terms and conditions" that they hope nobody closely reads. They said that perhaps they could speed things up if I'd give them another chance. I told them that I would happily pay the $135 to disassociate myself with such a dishonest company.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedI had stable internet and good TV service overallHorrendous service for customer >18 years

A little over one year ago got U-verse and fiber internet. Was told if bundled and auto pay, rate would not increase. 11 months later, notified rate would increase by 50 bucks. Then given run around with customer support for 7-8 calls. Needless to say, my bill eventually went up by more than stated, and was not eligible for ANY promos. They don’t care about customers. I would recommend never joining, or if already joined stopping at the year when rates go up.. I did move within the year. Not only did my rate go up as it was over a year, they hit me with a cancellation fee for internet as this “promo” was renewed with the move. they don’t care

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNOTHINGU-VERSE TECH SUPPORT

For almost 2 weeks now, I haven't had any cable services. For 2 years, U-verse tech support has screwed with my service. Cut offs of service, repeated cable service trouble with pixelated screens, signals lost & freezes. Want to send a tech but has never been needed, they have only had to reset my cable all the 2 years long. I won't have a tech home because I'm afraid he'll damage the lines & charge me $99.00.

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1 Star2 Star3 Star4 Star5 StarNot Recommendedfairly reliableget ready to pay way too much

Bill constantly increasing every month

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1 Star2 Star3 Star4 Star5 StarNot RecommendedPrice is great.Daily drops in Bandwith leaving everything down.

I moved to ATT Uverse in 2016. It was great at first. Bout 4 months in I started having issues with no signal (low band with ) I've had 5 boxes replaced and had 8 service calls. They say nothing is wrong with lines or router this past time. Everything worked great for bout hour. Until the tech left. Since 9/20/19 I've literally had it go out 37 times. They said it must be on our end. Saying that we have too many devices streaming at same time and so fourth. I work from home, and I literally keep everything off during the day but laptop. I couldn't check email with out it going out. Its like clockwork, it has its own shutdown schedule. Not Kidding! It cuts out at 930am then at 11am and again at 1 and then 4 and sometimes around 9pm. This is every single day! Please HELP ME!!

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1 Star2 Star3 Star4 Star5 StarNot RecommendedI'm sorry I can not say anything goodThe cost keeps going up and UP!!!!

When I call and talk to someone and tell them about it they just keep saying the same thing. We can not do any thing for you because they don't have a promo going. I left the other suppler because they starter doing the same thing! Now it looks like I might have to change again! When they come out with a new promo for new customers and it is a lot lower then what your paying it just bits me! I'm 84 years old and on a fixed income you would think they would work with the older people. We have been with Att for over 50 years!

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1 Star2 Star3 Star4 Star5 StarNot Recommendednot anythingeverything

not great

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1 Star2 Star3 Star4 Star5 StarNot Recommendednothingworst thing sice the edsel

too much down time service people have the most unbelievable excuses

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNothingEverything

Cust Svc automated and never get to talk to real person. Just goes round and round in automated fashion.

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1 Star2 Star3 Star4 Star5 StarNot Recommendedthere is no best thingcustomer service is a JOKE

Just signed up and already have major issues with contacting supposedly US based representatives. They pass the buck, no one takes responsibility for ANYTHING and ships you to other departments to get rid of you

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNothing.Their service has gone down big time.

In the last three weeks, we rarely have phone and internet service all day. Keeps going down. Had a tech come out and he found nothing wrong at our end. They want to send a tech out again. Less than 24 hours ago had a tech here and found nothing wrong at our end.

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1 Star2 Star3 Star4 Star5 StarNot Recommendedhad phone service with them for over 13 years. bill keeps getting higher.

they say they can't block robo calls & spam. those calls drive up the bill no use to me. canceled it.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedBetter picture than satelliteU-verse WiFi so slow we use our phone hotspot

Cable tv is ok, but WiFi is extremely slow

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1 Star2 Star3 Star4 Star5 StarNot RecommendednonePricing. Charging more than quoted

Is being overcharged for landline. Talked to 6 ATT people but no help.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedThe brand name!At&t Uverse, internet service

I've switched over from Dish to AT&T on the 22 March 2019.

It's been a nightmare every since!

I've had 3 to 4 technicians out to troubleshoot my internet connectivity which has been going down each week.

I called again this evening and ask for the retention desk. They offered me a $10 discount off my service. It was told to me that was the best offer available.

Well guess what AT&T.....i'm switching back to Dish!

I was with Dish 12 yrs., no problems!!!!!

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1 Star2 Star3 Star4 Star5 StarRecommendedCustomer repsNone

When I had a problem with my billing I called AT&T and they sorted the problem straight away without any questions.

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1 Star2 Star3 Star4 Star5 StarRecommendedGood service when it worksCost of service

When I first had AT&T I loved it, but recently the reliablity has dropped and my internet connection goes about once every couple of months and the price increases are ridiculous. I will be looking to change, but would go back to AT&T if they upgraded their service and dropped the price.

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1 Star2 Star3 Star4 Star5 StarRecommendedSupport repsTime on hold

When I got a suspicious pop up on my internet I called the AT&T support number and the lady on the end was very lovely and professional and checked everything for me before reassuring me that everything was fine. Sometimes you can be on hold for a long time, but the service is worth it.

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1 Star2 Star3 Star4 Star5 StarRecommendedSupport repsTime on hold

When I got a suspicious pop up on my internet I called the AT&T support number and the lady on the end was very lovely and professional and checked everything for me before reassuring me that everything was fine. Sometimes you can be on hold for a long time, but the service is worth it.

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1 Star2 Star3 Star4 Star5 StarRecommendedCustomer repsNone

When I had a problem with my billing I called AT&T and they sorted the problem straight away without any questions.

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1 Star2 Star3 Star4 Star5 StarRecommendedGood service when it worksCost of service

When I first had AT&T I loved it, but recently the reliablity has dropped and my internet connection goes about once every couple of months and the price increases are ridiculous. I will be looking to change, but would go back to AT&T if they upgraded their service and dropped the price.

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1 Star2 Star3 Star4 Star5 StarRecommendedReliable serviceExpensive Add On Options

AT&T have always given me a great service, but I think their extra add ons, even for an existing customer, are ridiculously expensive. Great service but don't go for add ons!

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1 Star2 Star3 Star4 Star5 StarRecommendedPackages to suit allNone

After just moving I had a really expensive bill from AT&T which was much more than I was told my package would be. I called the customer services and the rep was fantastic. he took off everything that I did not need and not only got my first bill down but saved me money each month by customising my package better!

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1 Star2 Star3 Star4 Star5 StarRecommendedCustomer SupportOver charged for a few months

I've been having some billing problems with my AT&T package, but the service I got from the customer service rep was excellent. Billing sorted and refunds issued within a couple of days.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedTechs are helpfulPoor Service

Uverse was a disappointment. For months on end we had failures with their Chinese made equipment. The techs are polite and helpful, however, some at the Presidents Office need an attitude adjustment.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedHorrible companyMoney Grubbing

I have been a customer since 1972. I'm done. I don't want to ever deal with them again. Poor service and a FEE FOR EVERYTHING. They used to be great - not any more.

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1 Star2 Star3 Star4 Star5 StarNot Recommendedhate ATThate ATT

ATT is horrible. I work at a call center and anytime I get an ATT call I cringe and die a little inside because it's always a customer calling and complaining about the price and service. NOT a good company and only available in 21 states. If you can get them, they are overpriced and they suck. And the CSR's are so ridiculously untrained on their own services...

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1 Star2 Star3 Star4 Star5 StarRecommendedAny problems are fixed fastNone

Fantatstic service from At&t , I've had my internet service with them for only just over a year but their service and tech support is the best. Any problems and they are fixed within minutes or they will send someone out the next day.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNoneInternet speeds less than what you pay for

When my contract expires I will definitely be switching providers as I pay for a service I do not get. My internet speeds are permanetly 30% less then what I am paying for and trying to stream anything is a nightmare. The technical support team have been no help.

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