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Consumer Cellular Reviews

Consumer Cellular user reviews & ratings

Consumer Cellular User Reviews

Not RecommendedNothingRefusal to provide complete refund

Phone was glitchy, customer service rep had me remove the battery. Turned out it WAS NOT a removable battery and removing it killed my phone. I had to buy a new phone for $60.00 through no fault of my own. Did they offer to pay for the phone? NO! Did I have to fight tooth and nail to get them to agree to pay for the phone, YES. Then they refused to send me confirmation of the refund. They decided to take it upon themselves to deduct my refund from my bill without consulting me so I never received the entire refund. They said I'd receive a check, that they couldn't refund my credit card, BUT then they hid the fact they weren't paying the entire refund by crediting my card, knowing I wouldn't check it since I thought they were sending a check! When they refused to send me confirmation of the pending refund, I cancelled my service with them and transferred everything to Xfinity. Consumer Cellular had the temerity (gall) to bill me again! FYI, I discovered that Xfinity's mobile plan cost exactly the same per month as Consumer Cellular! I have always had good luck with Xfinity, though some don't feel the same. I hope this made sense.

RecommendedThe price plans and the nationwide network 4glenone

Good customer service.

RecommendedLow priced plans.30-45 minute wait time for customer service rep.

If you want them to call back, they will do it at 4AM

Recommendedservice and pricei havent come across anything

i have had about 4 yrs. i am 73 and just want to text and talk. i have a computer so i dont need to use all the extras.

Not RecommendedNO GOODSERVICE

WOULD NOT TRANSFERR NUMBER

SERVICE JUST PLAIN SUCK

Not RecommendedNothing good.Poor customer service

Worst cell phone provider ever!! If I could give them no stars, I certainly would. I left them to sign up with another, much better and much less expensive cell phone provider. They put an erroneous blot on my credit (which has always been outstanding) because they insisted that I pay the difference for the one day over my due date. I did give them the difference for that one day, which was later agreed upon by one of their employees, but they then billed me and insisted that I pay the entire next month, which was ridiculous. My advice to anyone thinking of signing up with them....don't!!!!!

RecommendedLower cell billsSaying my phone was compatible then

I was told my Samsung S8+ was compatible with Consumer Cellular. After a week my phone quit having the ability to answer group text and being able to resend pictures. I had no way to forward or share any family pictures. Consumer Cellular does have good customer service and said some switches got tripped and the phone worked fine after the switches were reset. Then after a few days the phone quit working again. Then I was told it was Samsung or android software. It kept switching the switches. Since my phone was now incompatible with Consumer Cellular I need to buy one of their $900 Samsung S8# phones that are compatible. I wonder why my S8+ was not compatable while their S8+ was. Did I fall for a sales scam where they say your phone was compatible and after you join all of a sudden it is incompatible and I now need to buy one of their $900.00 Samsung S8+.

Not Recommendedcheapvery little data

I read some good reviews so I decided to try Consumer Cellular. I had a tough time trying to set up a 'bring your own phone' plan. The only solution: just buy another phone. Nearly the same one, just compatible.

Recommendedgenerally satisfiedspotty reception

Although I am generally satisfied with Consumer Cellular as a provider, there is a little bit of trickery involving data usage that I think people should be aware of. This is a concern to customers who are on low data usage plans.

Recommendedcourteous and knowledgeable servicenone

I just purchased a Moto G4 from Consumer Cellular. The phone was activated without issue and they walked me through the steps to get it going. I had have a PC issue but that was resolved by them in record time. Customer support and tech support have always been professional and polite and knowledgeable with me.

Recommendedpay for what you needcoverage is okay at times

Plenty of good stuff to talk about Consumer Cellular. They're inexpensive and have good coverage. I like that they alert me when I'm getting near my plan limit.

Consumer Cellular FAQs

How do I switch to Consumer Cellular?

Switching to Consumer Cellular is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Consumer Cellular. You can keep your old number. All you need to do is order a Consumer Cellular SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does Consumer Cellular have network coverage in my area?

Consumer Cellular is powered by AT&T, T-Mobile, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to AT&T, T-Mobile directly.

Can I keep my phone number when I switch to Consumer Cellular?

Yes! It's easy to port your existing phone number to Consumer Cellular during the activation process.

Can I bring my phone to Consumer Cellular?

Yes! Most unlocked smartphones that have a SIM card slot will work with Consumer Cellular. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with Consumer Cellular?

You can check your devices compatibility on the Consumer Cellular website before you signup.

Is there a contract or credit check with Consumer Cellular?

No. Consumer Cellular works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does Consumer Cellular offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Consumer Cellular plan and only pay for the data you actually use.

Does Consumer Cellular offer family plans?

Consumer Cellular plans are already extremely low-cost, so they do not offer further discounts for families.

How does Consumer Cellular billing work?

Consumer Cellular plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Consumer Cellular allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my Consumer Cellular plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does Consumer Cellular allow tethering?

Yes, Consumer Cellular allows tethering but it may depend on the plan you select, so you will need to check on the Consumer Cellular website.

Does Consumer Cellular offer international calling?

Yes, Consumer Cellular includes calls to international countries, more information can be found on the Consumer Cellular website before you sign up.

Does Consumer Cellular have a refund policy?

Consumer Cellular offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Consumer Cellular website.

Who should switch to Consumer Cellular?

Consumer Cellular are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

Consumer Cellular Network Specs

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Network:AT&T, T-Mobile
Technology:GSM
3G Bands:850 MHz Cellular, Band 5 (GSM/ GPRS/ EDGE), 1900 MHz PCS, Band 2 (GSM/ GPRS/ EDGE)
4G LTE Bands:1700/2100 MHz AWS
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Consumer Cellular Company Info

Founded:1995
Headquarters:12447 SW 69th Avenue, Portland, OR 97223
Employees:1,001-5,000
Customer Service:(888) 345-5509
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
The Best Prices on the Best NetworksAll low-cost carriers are powered by the major US networks
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