Consumer Cellular Reviews 2020

Read user reviews about Consumer Cellular

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Consumer Cellular User Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star10 User Reviews

User Rating Distribution

5 Stars3
4 Stars1
3 Stars3
2 Stars2
1 Star1
0 Stars0
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1 Star2 Star3 Star4 Star5 StarRecommendedThe price plans and the nationwide network 4glenone

Good customer service.

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1 Star2 Star3 Star4 Star5 StarRecommendedLow priced plans.30-45 minute wait time for customer service rep.

If you want them to call back, they will do it at 4AM

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1 Star2 Star3 Star4 Star5 StarRecommendedservice and pricei havent come across anything

i have had about 4 yrs. i am 73 and just want to text and talk. i have a computer so i dont need to use all the extras.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNO GOODSERVICE



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1 Star2 Star3 Star4 Star5 StarNot RecommendedNothing good.Poor customer service

Worst cell phone provider ever!! If I could give them no stars, I certainly would. I left them to sign up with another, much better and much less expensive cell phone provider. They put an erroneous blot on my credit (which has always been outstanding) because they insisted that I pay the difference for the one day over my due date. I did give them the difference for that one day, which was later agreed upon by one of their employees, but they then billed me and insisted that I pay the entire next month, which was ridiculous. My advice to anyone thinking of signing up with them....don't!!!!!

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1 Star2 Star3 Star4 Star5 StarRecommendedLower cell billsSaying my phone was compatible then

I was told my Samsung S8+ was compatible with Consumer Cellular. After a week my phone quit having the ability to answer group text and being able to resend pictures. I had no way to forward or share any family pictures. Consumer Cellular does have good customer service and said some switches got tripped and the phone worked fine after the switches were reset. Then after a few days the phone quit working again. Then I was told it was Samsung or android software. It kept switching the switches. Since my phone was now incompatible with Consumer Cellular I need to buy one of their $900 Samsung S8# phones that are compatible. I wonder why my S8+ was not compatable while their S8+ was. Did I fall for a sales scam where they say your phone was compatible and after you join all of a sudden it is incompatible and I now need to buy one of their $900.00 Samsung S8+.

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1 Star2 Star3 Star4 Star5 StarNot Recommendedcheapvery little data

I read some good reviews so I decided to try Consumer Cellular. I had a tough time trying to set up a 'bring your own phone' plan. The only solution: just buy another phone. Nearly the same one, just compatible.

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1 Star2 Star3 Star4 Star5 StarRecommendedgenerally satisfiedspotty reception

Although I am generally satisfied with Consumer Cellular as a provider, there is a little bit of trickery involving data usage that I think people should be aware of. This is a concern to customers who are on low data usage plans.

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1 Star2 Star3 Star4 Star5 StarRecommendedcourteous and knowledgeable servicenone

I just purchased a Moto G4 from Consumer Cellular. The phone was activated without issue and they walked me through the steps to get it going. I had have a PC issue but that was resolved by them in record time. Customer support and tech support have always been professional and polite and knowledgeable with me.

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1 Star2 Star3 Star4 Star5 StarRecommendedpay for what you needcoverage is okay at times

Plenty of good stuff to talk about Consumer Cellular. They're inexpensive and have good coverage. I like that they alert me when I'm getting near my plan limit.

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Consumer Cellular Network Specs & Info

Consumer Cellular Network Specs

Network:AT&T, T-Mobile
3G Bands:850 MHz Cellular, Band 5 (GSM/ GPRS/ EDGE), 1900 MHz PCS, Band 2 (GSM/ GPRS/ EDGE)
4G LTE Bands:1700/2100 MHz AWS
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Consumer Cellular Company Info

Headquarters:12447 SW 69th Avenue, Portland, OR 97223
Customer Service:(888) 345-5509

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