- 5G nationwide network
- Unlimited data plans
- Access to millions of Wi-Fi hotspots
- Only for Xfinity internet customers
- Data slowed over 20GB of usage
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At a glance
- Value for money: All plans are extremely expensive for a single line, you'll only save if you buy multiple lines.
- Coverage: Good coverage on the Verizon network.
- Customer experience: Most customers have issues with the customer service, with unhelpful reps when trying to sort out service disconnections or refunds.
- Transparency: They clearly state the data limit for high-speed data and mobile hotspot use on their unlimited plans.
- Range of choice: Xfinity Mobile only offer a small range and they're all unlimited plans, so there's not much option for low-data users.
Xfinity Mobile review: An in-depth analysis
Consumers today are confronted with a multitude of choices in wireless providers, creating a daunting challenge in choosing the best fit for their phone plan needs.
I've done all the research for you, saving you time, effort, and, most importantly, money.
In this Xfinity Mobile review, I'll give you a detailed breakdown of the carrier, including its plans, network coverage, and customer feedback, to assist you in making the best, most informed decision.
What is Xfinity Mobile?
Xfinity Mobile is the wireless service division of Comcast Corporation. The communications giant launched its cell phone plans in 2017. The carrier is an MVNO (Mobile Virtual Network Operator) powered by the extensive Verizon network, offering phone plans to its internet subscribers.
What makes Xfinity Mobile different?
What sets Xfinity Mobile plans apart is their multiple unlimited plans. With three options, there's a suitable fit for most users.
Another major benefit offered by this carrier is the ability to save on plan data usage by utilizing its astounding 22+ million hotspots across the country to stay connected.
Plans & pricing
What are the best Xfinity Mobile cell phone plans?
Xfinity Mobile 1GB plan
- Verizon coverage
- Unlimited talk and text
- Instant eSIM activation
Xfinity Mobile 3GB plan
- Verizon coverage
- Unlimited talk and text
- Instant eSIM activation
Xfinity Mobile unlimited data plan
- Verizon coverage
- Unlimited talk and text
- Instant eSIM activation
Xfinity Mobile unlimited data plan
- Verizon coverage
- Unlimited talk and text
- Instant eSIM activation
Xfinity Mobile unlimited data plan
- Verizon coverage
- Unlimited talk and text
- Instant eSIM activation
How do Xfinity Mobile plans compare to Verzion?
Verizon vs Xfinity Mobile comparison
Keep your Verizon phone, number & coverage: Save $360 per year
| Carrier | Network Coverage | 4G/5G Data | Price | Annual Cost |
|---|---|---|---|---|
| Verizon | Verizon 4G & 5G | Unlimited | $75/mo | $900/yr |
| Xfinity Mobile | Verizon 4G & 5G | Unlimited | $45/mo | $540/yr |
| Savings | $30/mo | $360/yr | ||
How much does Xfinity Mobile cost?
The starting price for plans is $15 per month for 1GB but steeply increases to $65. Your payment will depend on the number of lines required and the data package selected. The cost per line decreases with the purchase of additional lines on unlimited plans only. If you're on the By the Gig plan, you'll share data, and the cost ranges from $15 to $60 per line.
Are Xfinity Mobile plans good value?
It's worth looking into if you already have the provider's internet service. If you don't need a lot of data, you could save compared to a plan directly from Verizon without compromising on coverage. But some other better value phone plans also use the Verizon network for less. So weigh all the options before making the decision.
Compare Xfinity Mobile vs other carriers
During my research, I found numerous carriers with significantly cheaper plans and better customer ratings:
| Xfinity Mobile | How do Xfinity Mobile plans compare? | ||
|---|---|---|---|
|
|
*30 Day FREE Trial
|
*$45 for 3 Months
|
| Verizon 4G & 5G | T-Mobile 4G & 5G | Verizon & T-Mobile 4G & 5G | T-Mobile 4G & 5G |
| Unlimited data | Unlimited data | Unlimited data | Unlimited data |
| $45/mo | $25/mo | $15/mo* | $15/mo* |
| $540/yr | $300/yr | $306/yr | $315/yr |
| 1.2 on Trustpilot | 4.6 on Trustpilot | 4.7 on Trustpilot | 2.9 on Trustpilot |
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Network coverage
What network does Xfinity Mobile use?
Xfinity Mobile is powered by the Verizon network. Not sure if you're covered? You can check out our Xfinity Mobile coverage map to find out whether your area has network coverage before you sign up.
Does Xfinity Mobile have good coverage?
Verizon's network has nationwide coverage, including numerous rural areas. You can see which of the major networks is strongest in your location by checking the best coverage in your area.
Does Xfinity Mobile have 5G coverage?
If your device is compatible with 5G technology, you can enjoy the fastest speeds available on the Verizon network. If you want to know how Verizon's 5G network performs, you can read this 2023 OpenSignal 5G Experience Report for more information.
Xfinity Mobile 5G coverage map
Customer service
Does Xfinity Mobile have good customer service?
In an ideal world, we'd all have flawless customer service experiences. In the real world, each person's experience differs depending on a variety of factors.
Xfinity Mobile suffers from pretty mediocre ratings on Trustpilot, Consumer Affairs, and the BBB. It's no secret that this company isn't well-known for its customer service.
As far as contacting Xfinity Mobile customer service, there are a couple of options:
- By phone or text message: 1-888-936-4968
- Live chat: Via the website or app
One thing to keep in mind is that the company's internet/TV and mobile divisions are separate. So, in order to get support with mobile issues, you'll need to contact the wireless customer service number above rather than the general Xfinity customer service line.
User experience
What are reviewers saying about Xfinity Mobile?
This carrier generally gets positive feedback on its prices and occasional compliments on the helpfulness of its customer care team.
Xfinity Mobile customer reviews roundup
- Xfinity Mobile MoneySavingPro rating: 1.8 stars (124)
- Xfinity Mobile Trustpilot rating: 1.2 stars (480)
- Xfinity Mobile Facebook rating: 2.1 stars (19)
- Xfinity Mobile Google rating: 3.6 stars (200,000+)
What are some common complaints about Xfinity Mobile?
Some customers complain that paying early or overpaying on payment arrangements has nullified their arrangement.
Others have noted long wait times and long periods on the phone with customer service to get issues resolved.
Xfinity Mobile features
My viewpoint - Is Xfinity Mobile any good?
Short answer: Xfinity Mobile is the wireless arm of Xfinity (Comcast) that uses the reliable Verizon network for prices less than a plan direct from Verizon. However, you must have a postpay Xfinity Internet account to be eligible for cell service. If you're an existing customer, you can instantly switch to save up to 50% on your cell phone expenses for the same coverage. Not every user will find a single carrier that meets all their needs, which is why I've thoroughly evaluated all the choices to help you figure out which one is the best fit.
Is Xfinity Mobile worth it?
I recommend only considering Xfinity Mobile plans if you're looking to streamline your life with a combined internet and cellphone bill. The pricing is competitive and it operates on one of the top networks.
The main advantage of using this carrier is that you gain access to Verizon's 5G and 4G LTE wireless coverage while saving as much as $600 annually. According to J.D. Power, the typical monthly cost for mobile phone service is around $157, adding up to over $1800 per year. The cost of mobile services is on the rise and will likely continue increasing unless consumers fight back against the major wireless companies.
Bringing your own phone not only saves you money but also enables you to change providers without losing your current phone number or device.
Would I use Xfinity Mobile?
Short answer: Xfinity isn't available in my area, even though Verizon has good coverage. If it were an option, I'm reluctant to say I'd try the wireless service. My past experience with cable and internet companies includes slowly increasing prices and confusing terms and conditions. Personally, I find bundling services to allow more room for these tactics. I keep my services separate for this reason. I've also found other MVNOs on the Verizon network that offer better value phone plans.
Xfinity Mobile FAQs
The nice thing about this carrier is that you've got multiple options for getting your Xfinity Mobile SIM card. You can buy online and receive free 2-day shipping or pick up your SIM card in a local Xfinity store.
If you have a phone that uses eSIM, you can get started immediately without having to wait for a SIM card to be shipped to you.
If you've determined this carrier isn't the right one for you, there are plenty of other low-cost carriers ready to save you up to half on your wireless bill. Compare the best prepaid phone plans to find the ideal fit.
If you need to cancel your internet service, you won't lose your phone plan. However, you'll be charged an additional $25 a month per line, which means it might be prudent to switch carriers at that point.
The three unlimited data plans vary in the amount of high-speed data and hotspot data you get. Choose from 20GB, 30GB, or 50GB high-speed data caps. The two highest levels come with dedicated mobile hotspot data.
Yes. Xfinity Mobile allows you to add a smartwatch or tablet to your wireless account for an additional $10/month each.
No. Your cell phone service will be postpaid.
Yes. To use your plan abroad, you can activate the Global Travel Pass, which is priced at $10 per day. You can also choose to pay-as-you-go while traveling in other countries.
International calling is available at per-use rates. International texting is free.
Recap: Is Xfinity Mobile the best cell phone plan?
Xfinity Mobile provides a cost-effective choice for existing customers, delivering Verizon wireless coverage at a reduced price.
This provider may be an ideal option for those interested in bundling their services and looking for an affordable unlimited data plan.
Consider the following factors when determining if this is the right cell service provider for you:
- Plans: Choose from three tiers of unlimited data or opt for the gig-based option; it's as straightforward as that.
- Coverage: The Verizon network is recognized for its wide coverage, so the majority of customers can expect to have a great connection.
- Features: This carrier provides the features you expect from your phone plan, including mobile hotspot access and international service.
- Customer experience: If you currently have Xfinity internet or TV, you can expect to receive a comparable standard of quality and customer service.
- Promotions: Watch for deals on the latest phones and occasional promos for new customers.
How we reviewed Xfinity Mobile
To select the best carriers and plans, MoneySavingPro's team of experts evaluated over 30 different carriers.
Carriers were rated in five categories, with a star rating from 1-5, with 5 stars being the best. We then calculate the overall star rating using the five categories:
- Value for money: We compare carriers based on price, features, benefits, and promotions. It's not just about the lowest price but getting the most bang for your buck.
- Coverage: We look at network 5G and 4G LTE coverage across the US. We use coverage maps to determine service availability and data speeds in urban, suburban, and rural locations.
- Customer experience: We take into account items such as current user experience, website and app usability, ease of switching, and customer service in terms of availability, channels, and satisfaction ratings.
- Transparency: We assess whether carrier pricing is clear and straightforward. We examine the fine print to check for hidden fees, confusing terms or conditions, and misleading offers to ensure upfront, honest prices and advertising.
- Range of choice: We evaluate the diversity of plan options to determine if they fit the individual needs of all customers.
Read more about our carrier ratings methodology and our editorial process.
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