Verizon reviews: 110 customer service reviews

They have great coverage area. I have a 21 mile commute to work. I've broken down a few times on the road in the past but I've always had signal with Verizon

My husband and I've had Verizon for several years and haven't had any issues. We had a problem once with our data being used up very quickly over a day so we called to see what the problem was. They sent out a technician who explained the problem to us and even gave us more data without an extra charge.

Have yet to have a single issue or concern. Unlike other cell phone companies, verizon has never increased my bills with unknown fees

Verizon is known for their reputable and reliable service which makes me feel extremely safe. If I get lost or in an accident, I know I can trust Verizon

We decided to switch phone carriers and looked around for prices. Verizon had the cheapest and a signup deal for a free phone. So we rushed in and got the free phone but the when the clerk explained our plan it was only paertially true. When we got our first bill it was $159! There was 2 twenty dollar activation fees no one mentioned. Customer service eventually resolved me issue months later but I advise any consumer thinking about Verizon to ask for a copy of the bill before they sign up

Coverage across carriers has equalized greatly and not the customer service has gone to the dogs. I had a problem with a damaged phone that is my only work phone and they took forever to fix it.

Warning: Do not get into a contract with Verizon. They will rip you off big time. After paying for 10 years over $2400 a year I changed to Cricket to $50 a month. I now see how I was ripped off for a monthly bill of $200 and at the end I get a early termination fee of $280. There is no loyalty to a customer.

I upgraded my cellphone to the Droid Turbo and the change from old phone to the brand-new phone was kind of easy with the exception of the visual voicemail. I utilized the chat feature on Verizon's site, and the rep was extremely helpful to troubleshoot the issues I encountered as well as even did some work on his end to find a solution.

My wife and I pay more for their network but it will stay up and run fast. For us around our city they are the most reliable service but the most high priced option. You get what you pay for.

Verizon is a very good company as far as coverage and cellphone selection apart from the fact that it really is not cost-effective for individuals. It's an extremely good value for families using shared family pools of data, minutes, and texting, however for one person, it's somewhat costly.