The People's Operator is one of the more unique MVNOs in America. Like other smaller cell phone carriers, TPO offers service at a significantly cheaper price. What makes them stand apart from the rest is their devotion to supporting charity and social causes. Portions of your cell phone bill and their profits go to organizations to help those in need.
How do they compare as a cell phone carrier? Often MVNOs can pack huge savings in the deals they offer that the major carriers just can't provide. With TPO, you can expect solid service at fair prices while supporting causes you are passionate about.
Inside this comprehensive and easy-to-read guide, you'll find information on TPO's cell phone plans, the available mobile phones, hotspot, SIM cards, deals, phone insurance, coverage, and customer service.
Compare TPO Cell Phone Plans
As of last year, TPO Mobile updated its prepay plans. Not only that, but the Sprint-hosted mobile virtual network operator also added a GSM network as a host - that happens to be T-Mobile. These changes can be enticing to the consumer, but what can be considered the cherry on top is the fact that there are often plan deals to take advantage of.
Additionally, 10 percent of your bill goes to a cause of your choosing, similar to Credo Mobile, plus the company donates 25 percent of its profits to social causes. So what are the phone company's available, updated no-contract plans?
There are six prepay plans - labeled with "goodness" descriptors - in total, ranging between 250MB of data, 500 minutes of talk, and 500 text messages and 5GB of high-speed internet data, unlimited talk, and unlimited text messages. With these monthly plans, you'll be able to save $5 per month with the AutoPay feature, you won't have to deal with a credit check, deposit, or activation fee, and you'll be able to keep your existing phone number.
You can select either the Gentle Plan, Kind Plan, People's Plan, Noble Plan, Caring Plan, or Hero Plan. These monthly plans, save for possibly the Hero Plan (which is just as expensive as Boost Mobile's truly unlimited plan), are incredibly affordable.
Unfortunately, there are no true unlimited plans. In fact, after your high-speed data is exceeded on any of the pay-as-you-go phone plans, your data will be disabled until your next billing cycle. Prepaid Phone News reported on April 3rd, 2017 that TPO Mobile announced its discontinuation of the Infinity promo plan. This plan was $59.99 and featured unlimited talk, text, and data, with the first 50GB being high speed.
This can be a bit of a bummer, especially since there are many mobile networks that offer throttled data after your high-speed internet data is exceeded.
Pro Tip: There are no early termination fees associated with TPO. In fact, MVNOs normally don't have early termination fees, because the plans are prepaid.
What Kind of Phones Can I Get on TPO?
So what does TPO Mobile offer in terms of cell phones?
TPO Mobile offers a variety of mobile phones, including phones from the Apple iPhone and Samsung Galaxy lines. However, you won't find the latest phones here. At the time of this writing, both the Samsung Galaxy S8 and the Apple iPhone 7 are missing from the lineup. However, the Apple iPhone 6S and Samsung Galaxy S7 Edge are available.
If you find the phone you desire a tad too expensive to pay upfront, you can sign up for a monthly installment plan. However, the monthly installment payments are rather high, especially when compared to phone lease payments from the four major carriers. For instance, you can currently lease the Apple iPhone 6S for $139 a month, which may be outside your budget.
If you have the appropriate budget and don't need the latest phone, then you'll find some great devices from TPO Mobile.
Before joining the ranks of TPO Mobile, you'll need to first pick up a SIM card.
On TPO Mobile's website, you can obtain either a GSM SIM card or CDMA SIM card. The funny thing is that, while the TPO SIM cards, which are used for unlocked GSM phones or tablets, are free of charge, the CDMA SIM cards are not. Expect to pay a little under $10 for the CDMA SIM cards.
Related: We have a guide available that dives into the differences between the CDMA and GSM networks.
So does TPO Mobile offer a mobile hotspot? Well, according to the Terms of Service:
"Subscribers may not use equipment as a hotspot, to tether to a computer, or in any manner that adversely affects the network or Services. TPO does not service or support tethering."
At this current point in time, the phone company doesn't offer insurance on phones, but it might add insurance plan options in the near future.
How to Activate Your Phone
After you receive your SIM cards, you can easily activate your GSM device directly from the TPO Mobile site.
However, with a CDMA device, you can purchase a SIM card kit (and pop it into your phone) and select a plan. You'll then be good to go.
You'll be utilizing Sprint's and T-Mobile's network when you sign up for service with TPO. While the two mobile networks lack coverage (especially in rural areas) compared to Verizon and AT&T, you'll still be covered extremely well, especially in urban areas.
Unfortunately, you won't find the coverage map on the official website. Instead, you'll have to rely on either our coverage maps or refer to T-Mobile's or Sprint's websites.
How to Change Your APN Settings
If you're switching to The People's Operator, you may need to change your APN settings. You'll find the information you need below. Don't know how to change your APN settings? Go here.
|APN Name||TPO Wireless|
|APN Type||default, supl, mms, admin|
|APN Roaming Protocal|
Deals, Promotions, and Discounts
TPO Mobile offers plenty of deals. For instance, if you order a SIM card, you'll save up to 65 percent on certain plans. Additionally, TPO Mobile features a refer-a-friend program. For every friend you refer to the service (as long as they sign up), you'll earn either $5 in cash or $10 in credit.
TPO offers a few outlets for customer service. For support, you can refer to the help center (which is UK-based), create and raise a ticket, or ask the community-based "Help Group." You can also contact customer care at 407-857-2626. Unfortunately, there are no retail stores available, so you can't just easily walk into a store.
As far as reviews go, Trust Pilot consumers currently rate TPO Mobile a 3.3. Do keep in mind that people tend to submit complaints more often than positive feedback. We encourage you to submit your own experiences with TPO Mobile.
To see how TPO compares to other carriers, use our cell phone plan comparison tool.