3 weeks ago, my teenage daughter informed me that she had run out of data for the month -- meaning no more mobile data or MMS messages. I went to the Boost Mobile website and purchased the 1GB AddOn so it would continue to work; the purchase went through, but the data wasn't applied to her plan.
We've contacted Customer Support on 5 different occasions and spent more than 4 hours on the phone, but no one has been able to help (ticket #1034472). We've been told the ticket has been escalated, but other than that answers are hard to come by.
Unfortunately, things got worse today. As part of the troubleshooting process, they sent us a new SIM card. We connected with support, had the IMEI and ICCID added to the account, inserted the new SIM, and now her phone can't receive calls or SMS messages either.
I understand that technical glitches happen and can be difficult to resolve -- I write computer code for a living. But it's been THREE weeks. This past weekend, she missed out on an activity with friends because MMS messages won't load. And tonight she started a new job, but left her phone here with me as I try to find someone who can help.
Our family of 4 signed up for the 12-Month Unlimited Talk & Text +1GB plan in July, so we're in it to the tune of $400. I'm not interested in a refund -- I'd rather that the service worked -- but if we can't get the phone to work, a refund might be in order?