Boost Mobile SIM Card Kit

Network down. had to pay in store cost $4.00 more. why was that.The girl in the store was very nice . but if you call customer service they are not helpful at all. I am thinking about going to another carrier.

Was lied to and extra charged employee negligence. Very poor customer service and poorly trained.

When I get a new phone it's such a Hassle have to call them several times for days.Language barrier's make it extremely difficult to communicate and resolve issues.They switch things up on my phone,lock me out of my voicemail etc.And it takes days of frustration to try to get it fixed/ resolved.Im switching my biz plans and Family plans to another company.Beyond fed up with Boosts BS!

3 weeks ago, my teenage daughter informed me that she had run out of data for the month -- meaning no more mobile data or MMS messages. I went to the Boost Mobile website and purchased the 1GB AddOn so it would continue to work; the purchase went through, but the data wasn't applied to her plan.

We've contacted Customer Support on 5 different occasions and spent more than 4 hours on the phone, but no one has been able to help (ticket #1034472). We've been told the ticket has been escalated, but other than that answers are hard to come by.

Unfortunately, things got worse today. As part of the troubleshooting process, they sent us a new SIM card. We connected with support, had the IMEI and ICCID added to the account, inserted the new SIM, and now her phone can't receive calls or SMS messages either.

I understand that technical glitches happen and can be difficult to resolve -- I write computer code for a living. But it's been THREE weeks. This past weekend, she missed out on an activity with friends because MMS messages won't load. And tonight she started a new job, but left her phone here with me as I try to find someone who can help.

Our family of 4 signed up for the 12-Month Unlimited Talk & Text +1GB plan in July, so we're in it to the tune of $400. I'm not interested in a refund -- I'd rather that the service worked -- but if we can't get the phone to work, a refund might be in order?

Bought a prepaid card. Shipped really fast and easy to activate. Took me 10 min.

It doesn't work. I used Boost before with no problems but when I tried to come back to it with a new sim and everything the sim didn't accept my phone. I tried talking to customer support by the person handling my case was rude and nasty toward me. I don't know if they were having a bad day or not, all I know is that boost sucks.

Cheap and reliable. Good service for the money.

It's a great product. I had problems with activation but they've guided me through the process, 1 step at a time. Just make sure your phone is unlocked! If you're able to, get a Boost prepaid card when it's $15 because you'll get 5GB for that amount. And it supports 5G! You're welcome!

Not worth it. Can't activate. Don't buy it unless you want to waste money.

I used to use Boost but then they became too expensive compared to its competitors. I tried them again after hearing they've revamped their branding. Service is a leap in improvement since I've left. The network is much faster with 5G support. It's still very affordable making it an extremely valuable service.