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CenturyLink Reviews

CenturyLink user reviews & ratings

CenturyLink User Reviews

Not RecommendedThere is no best with CTL. Poorly trained telephone service representatives

CTL service told me that I needed a new modem. Transferred me to Customer Care. The CC rep announced that my rural location was soon getting fiber optic service and sold me an equipment lease for the anticipated upgrade. Turns out, there never was any upgrade planned for my area. She lied.

Not Recommendednothingcustomer service

Having to talk to a representative who has no idea what they're doing.

Not Recommendednot one thing!Everything!

Its been a year long nightmare

I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. Twice! Therefore the service was never hooked up. I continued on with Spectrum. This was in May of 2019 & they have not stopped billing me or harassing me, to date. They are now trying to say I, a senior citizen ordered self install for my home & business. I would have never done that, not in a million years, that's just one of their lies. I have involved the attorney general's office & Centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. They have never sent the labels & I can prove that through photographed daily mail, in my email.

While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I Never had) over to a collection agency. Keeping in mind, centurylink gave me until the 24th of March 2020 to send boxes back (without the labels they claim to have sent) in order to receive the credit, but, On March 21st 2020 is when I received the credit threat. So this is their way of working things out, by lying & deceitful actions. How can someone collect on something they Never provided & better yet threaten an excellent credit record for something that Never took place?? Worst company & customer service Ever!! Almost a whole year of harassment from this company & still have gotten Nowhere!

Not Recommendedcompetitioncost

they price you out of service!

Not Recommendedlandline phone & internetunreliable internet & TOO SLOW (10mbs)

We are on a dead end secondary road with about 200 houses. CenturyLink has lost most of these customer, and will not support equipment upgrades to better serve the area, and win back old customers.

Not Recommendedhope they go out of business soonuntrustworthy

lied to, overcharged, didn't keep their word to me. sick and tired of them.

Not RecommendedNothing.Crackling phone over 20 years. Very slow internet.

Customer service usually makes things worse.

RecommendedQuick Service InstallationSlow Internet Speed

Since moving and changing to CenturyLink i've been pleasantly suprised. The technician came out and had the service up and running super quickly, although the internet speeds are a bit slow it's down to the area I live and is enough for me.

RecommendedAddress complaints quicklyInternet speed

I've had my issues with centurylink and the internet speed I was getting was very slow, but I have to say they dealt with my complaints swiftly and in a professional manner.

RecommendedPut customers firstNone

I hate seeing negative reviews for Centurylink. I have been with them for years and they have an amazing customer service and support team and always put their customers first. The internet connection and speed has also been pretty much perfect.

RecommendedPut customers firstNone

I hate seeing negative reviews for Centurylink. I have been with them for years and they have an amazing customer service and support team and always put their customers first. The internet connection and speed has also been pretty much perfect.

RecommendedReplace equipment for freeTime spent on calls to tech support

When my internet stopped working I called tech support who were brilliant, although it took about 3 phone calls which totalled about 2 hours! They found out my modem was out of date so they sent a replacement free of charge, even though I had brought the modem from someone else.

RecommendedHelpful customer repsBill statements

I find my bills really confusing and they don't explain anything, so if there is an extra cost on there I alwasy have to call them. The reps are great, but it should be made clearer on the bill.

RecommendedQuick Service InstallationSlow Internet Speed

Since moving and changing to CenturyLink i've been pleasantly suprised. The technician came out and had the service up and running super quickly, although the internet speeds are a bit slow it's down to the area I live and is enough for me.

RecommendedHelpful customer repsBill statements

I find my bills really confusing and they don't explain anything, so if there is an extra cost on there I alwasy have to call them. The reps are great, but it should be made clearer on the bill.

RecommendedReplace equipment for freeTime spent on calls to tech support

When my internet stopped working I called tech support who were brilliant, although it took about 3 phone calls which totalled about 2 hours! They found out my modem was out of date so they sent a replacement free of charge, even though I had brought the modem from someone else.

RecommendedAddress complaints quicklyInternet speed

I've had my issues with centurylink and the internet speed I was getting was very slow, but I have to say they dealt with my complaints swiftly and in a professional manner.

CenturyLink Internet FAQS

How much does CenturyLink Internet cost a month?

CenturyLink Internet prices start at $49 per month. The pricing varies depending on your area, the download speed, and whether you bundle it with other services.

Is CenturyLink Internet available in my area?

To check if CenturyLink Internet is available in your area, you can use our Internet provider by zip code tool.

Is CenturyLink Internet cheaper if you bundle it with TV or landline?

Yes. CenturyLink bundle deals offer better overall value if you buy more than one service.

Does CenturyLink Internet service include WiFi?

Yes. CenturyLink Internet service includes WiFi.

What Internet speeds does CenturyLink offer?

CenturyLink offers Internet speeds from 100 Mbps - 1,000 Mbps. The speed you actually recieve will depend on your area and the plan you choose.

How do I get a CenturyLink Internet discount?

Always compare Internet deals from multiple providers to ensure you get the best deal. When you call to order CenturyLink Internet, always ask if they have any special deals or promotions running. Also, if you bundle CenturyLink Internet with other services you will always get better overall value for money.

CenturyLink Specs & Info

CenturyLink Specs
Services:Internet/Landline/TV (Partnered with DIRECTV)
States Covered:35 states
Population Covered:59.8M
Connection Type:Fiber & DSL
Internet Speeds:12Mbps - 1,000Mbps (varies by area)
Modem:Included
Data Caps:1TB/Unlimited
TV Channels:330+
On Demand Library:25,000+
4K Channels:Yes
Contract:No term, 2-year

CenturyLink Company Info

Company Name:CenturyLink
Founded:1930
Headquarters:100 CenturyLink Dr. Monroe, LA 71203
Employees:10,000+
Customer Service:CS: Mon. - Fri. 8am - 6pm Tech: 24/7
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter

Get CenturyLink Now: CALL (859) 559-4352