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CenturyLink Internet Reviews

CenturyLink user reviews & customer ratings

CenturyLink
Average Customer Rating27 User Reviews
User Rating Distribution
5 Stars4
4 Stars4
3 Stars2
2 Stars2
1 Star15
0 Stars0

CenturyLink User Reviews

Not RecommendedHard hitting lesson on patienceHard hitting lesson on patience

I have been "on hold" after calling Centurylink for assistance for over 30 minutes. I thought I would take the wait time to write this review. The internet service itself is average, nothing special. The cost is average as well. Where they do exceptionally poor is in customer service. I have called their "service center" a number of times. Always the same horrible experience. Waiting 45+ minutes to get assistance is completely unacceptable. I would NOT recommend this company. I will be disconnecting service and switching to another company.

Not Recommendedcan't think of anythingInability to get a straight answer from overseas r

THE WORST I have had century link for 20 yrs. Now that they sent their customer support overseas you can't get a straight answer, They lacked basic knowledge of services... I am switching providers

Not RecommendedOnce internet is Installed its decentPromises that are not delivered

Have a house with someone doing remote school and two people doing remote work. So we get decide to get a new plan for more bandwidth. When we are confirming the plan we ask and are assured multiple times that the old internet won't turn off until the new internet is up and working. So they say they'll come on Monday of the week 5:00 on Monday rolls around, our old internet stops. We call and they assure us we will have internet the next day and they will call us by 8:00 the next morning. Next morning rolls around 8:00 comes and goes we call back at 9:00. They then assure us that the internet person is on there way. (meanwhile everyone is having to make due with mobile hotspots) The rest of the day every couple of hours we call because no one has shown up. 5:00 the next day rolls around and we call and they tell us well the person who was supposed to install came and said they were not able to come because no one let them in the house even though 3 people were in the house the whole day. So now here we are a whole day without internet with tons of lies and broken promises not knowing when will we get internet

Not RecommendedNothing.Internet service does not work-period.

I literally have no Internet. Tech came out and boosted power. However, service is beyond bad-simply put-I have no Internet.

Not RecommendedNothingCustomer Service

I have been on hold now for over 4 hours. I need repair to the cable they never came and buried. Have been disconnected twice already after holding 30 minutes. Currently on hold for 1.5 hours. Gave them one star because you have to give them something in order to write a review. If I had another option for internet, I would NOT use Century Link.

Not RecommendedThey sometimes provide service.Their repair ability

When their system crashes, you can bet on losing phone and internet service for one to three days. They will keep giving you repair deadlines and blow through them for days. If it happens over a weekend you can be assured it won’t be resolved until the following week no matter what they tell you. The customer service staff will only day they are sorry you are having problems without any reliable information on the problem. Every time it is the same old line. They are one of the worst phone/internet providers.

Not RecommendedHad the exact same horrible service on two accts.They never keep their promises and always change

They never keep the lines of service open. The customer service doesn’t know what the rest of their team is doing. The technicians are very rude along with the customer service people. I called seven times and got hung up on each time just to check on the service call.

Not RecommendedNothingCustomer Service on Script

Trying to return modem. Website doesn't recognize account number or last name.

Not RecommendedThere are no positives.Promises that are not delivered.

It takes a long time to get through the automated system. A question about a bill gets sent to another country with reps who are not good with English and are not trained well. Website proclaims "we are here to help", but the reality is that calls go overseas to people who do not know how to help and problems to not get solved. Terrible customer service regardless of time of day. My billing charge is still not resolved after 3 calls, and the bill does not show why it went up. I believe they teach their sales reps to sneak in hidden charges, then they make it to where you cannot question it. Worst experience with any company for years.

Not RecommendedUnknown Customer service

They never transferred my service and claimed the account was lost...

Not RecommendedThere is no best with CTL. Poorly trained telephone service representatives

CTL service told me that I needed a new modem. Transferred me to Customer Care. The CC rep announced that my rural location was soon getting fiber optic service and sold me an equipment lease for the anticipated upgrade. Turns out, there never was any upgrade planned for my area. She lied.

Not Recommendednothingcustomer service

Having to talk to a representative who has no idea what they're doing.

Not Recommendednot one thing!Everything!

Its been a year long nightmare

I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. Twice! Therefore the service was never hooked up. I continued on with Spectrum. This was in May of 2019 & they have not stopped billing me or harassing me, to date. They are now trying to say I, a senior citizen ordered self install for my home & business. I would have never done that, not in a million years, that's just one of their lies. I have involved the attorney general's office & Centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. They have never sent the labels & I can prove that through photographed daily mail, in my email.

While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I Never had) over to a collection agency. Keeping in mind, centurylink gave me until the 24th of March 2020 to send boxes back (without the labels they claim to have sent) in order to receive the credit, but, On March 21st 2020 is when I received the credit threat. So this is their way of working things out, by lying & deceitful actions. How can someone collect on something they Never provided & better yet threaten an excellent credit record for something that Never took place?? Worst company & customer service Ever!! Almost a whole year of harassment from this company & still have gotten Nowhere!

Not Recommendedcompetitioncost

they price you out of service!

Not Recommendedlandline phone & internetunreliable internet & TOO SLOW (10mbs)

We are on a dead end secondary road with about 200 houses. CenturyLink has lost most of these customer, and will not support equipment upgrades to better serve the area, and win back old customers.

Not Recommendedhope they go out of business soonuntrustworthy

lied to, overcharged, didn't keep their word to me. sick and tired of them.

Not RecommendedNothing.Crackling phone over 20 years. Very slow internet.

Customer service usually makes things worse.

RecommendedQuick Service InstallationSlow Internet Speed

Since moving and changing to CenturyLink i've been pleasantly suprised. The technician came out and had the service up and running super quickly, although the internet speeds are a bit slow it's down to the area I live and is enough for me.

RecommendedAddress complaints quicklyInternet speed

I've had my issues with centurylink and the internet speed I was getting was very slow, but I have to say they dealt with my complaints swiftly and in a professional manner.

RecommendedPut customers firstNone

I hate seeing negative reviews for Centurylink. I have been with them for years and they have an amazing customer service and support team and always put their customers first. The internet connection and speed has also been pretty much perfect.

RecommendedPut customers firstNone

I hate seeing negative reviews for Centurylink. I have been with them for years and they have an amazing customer service and support team and always put their customers first. The internet connection and speed has also been pretty much perfect.

RecommendedReplace equipment for freeTime spent on calls to tech support

When my internet stopped working I called tech support who were brilliant, although it took about 3 phone calls which totalled about 2 hours! They found out my modem was out of date so they sent a replacement free of charge, even though I had brought the modem from someone else.

RecommendedHelpful customer repsBill statements

I find my bills really confusing and they don't explain anything, so if there is an extra cost on there I alwasy have to call them. The reps are great, but it should be made clearer on the bill.

RecommendedQuick Service InstallationSlow Internet Speed

Since moving and changing to CenturyLink i've been pleasantly suprised. The technician came out and had the service up and running super quickly, although the internet speeds are a bit slow it's down to the area I live and is enough for me.

RecommendedHelpful customer repsBill statements

I find my bills really confusing and they don't explain anything, so if there is an extra cost on there I alwasy have to call them. The reps are great, but it should be made clearer on the bill.

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CenturyLink Internet FAQS

How much does CenturyLink Internet cost a month?

CenturyLink Internet prices start at $49 per month. The pricing varies depending on your area, the download speed, and whether you bundle it with other services.

Is CenturyLink Internet available in my area?

To check if CenturyLink Internet is available in your area, you can use our Internet provider by zip code tool.

Is CenturyLink Internet cheaper if you bundle it with TV or landline?

Yes. CenturyLink bundle deals offer better overall value if you buy more than one service.

Does CenturyLink Internet service include WiFi?

Yes. CenturyLink Internet service includes WiFi.

What Internet speeds does CenturyLink offer?

CenturyLink offers Internet speeds from 100 Mbps - 1,000 Mbps. The speed you actually recieve will depend on your area and the plan you choose.

How do I get a CenturyLink Internet discount?

Always compare Internet deals from multiple providers to ensure you get the best deal. When you call to order CenturyLink Internet, always ask if they have any special deals or promotions running. Also, if you bundle CenturyLink Internet with other services you will always get better overall value for money.

CenturyLink Specs

Services:Internet/Landline/TV (Partnered with DIRECTV)
States Covered:35 states
Population Covered:59.8M
Connection Type:Fiber & DSL
Internet Speeds:12Mbps - 1,000Mbps (varies by area)
Modem:Included
TV Channels:330+
On Demand Library:25,000+
4K Channels:Yes
Contract:No term, 2-year

CenturyLink Company Info

Company Name:CenturyLink
Founded:1930
Headquarters:100 CenturyLink Dr. Monroe, LA 71203
Employees:10,000+
Customer Service:1 (800) 871-9244
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
Call CenturyLink now: (859) 559-4352