CenturyLink Reviews

Read user reviews about CenturyLink

Television, Laptop & Telephone

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CenturyLink User Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star14 User Reviews

User Rating Distribution

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4 Stars4
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1 Star2 Star3 Star4 Star5 StarNot Recommendedcompetitioncost

they price you out of service!

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1 Star2 Star3 Star4 Star5 StarNot Recommendedlandline phone & internetunreliable internet & TOO SLOW (10mbs)

We are on a dead end secondary road with about 200 houses. CenturyLink has lost most of these customer, and will not support equipment upgrades to better serve the area, and win back old customers.

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1 Star2 Star3 Star4 Star5 StarNot Recommendedhope they go out of business soonuntrustworthy

lied to, overcharged, didn't keep their word to me. sick and tired of them.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNothing.Crackling phone over 20 years. Very slow internet.

Customer service usually makes things worse.

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1 Star2 Star3 Star4 Star5 StarRecommendedQuick Service InstallationSlow Internet Speed

Since moving and changing to CenturyLink i've been pleasantly suprised. The technician came out and had the service up and running super quickly, although the internet speeds are a bit slow it's down to the area I live and is enough for me.

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1 Star2 Star3 Star4 Star5 StarRecommendedAddress complaints quicklyInternet speed

I've had my issues with centurylink and the internet speed I was getting was very slow, but I have to say they dealt with my complaints swiftly and in a professional manner.

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1 Star2 Star3 Star4 Star5 StarRecommendedPut customers firstNone

I hate seeing negative reviews for Centurylink. I have been with them for years and they have an amazing customer service and support team and always put their customers first. The internet connection and speed has also been pretty much perfect.

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1 Star2 Star3 Star4 Star5 StarRecommendedPut customers firstNone

I hate seeing negative reviews for Centurylink. I have been with them for years and they have an amazing customer service and support team and always put their customers first. The internet connection and speed has also been pretty much perfect.

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1 Star2 Star3 Star4 Star5 StarRecommendedReplace equipment for freeTime spent on calls to tech support

When my internet stopped working I called tech support who were brilliant, although it took about 3 phone calls which totalled about 2 hours! They found out my modem was out of date so they sent a replacement free of charge, even though I had brought the modem from someone else.

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1 Star2 Star3 Star4 Star5 StarRecommendedHelpful customer repsBill statements

I find my bills really confusing and they don't explain anything, so if there is an extra cost on there I alwasy have to call them. The reps are great, but it should be made clearer on the bill.

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1 Star2 Star3 Star4 Star5 StarRecommendedQuick Service InstallationSlow Internet Speed

Since moving and changing to CenturyLink i've been pleasantly suprised. The technician came out and had the service up and running super quickly, although the internet speeds are a bit slow it's down to the area I live and is enough for me.

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1 Star2 Star3 Star4 Star5 StarRecommendedHelpful customer repsBill statements

I find my bills really confusing and they don't explain anything, so if there is an extra cost on there I alwasy have to call them. The reps are great, but it should be made clearer on the bill.

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1 Star2 Star3 Star4 Star5 StarRecommendedReplace equipment for freeTime spent on calls to tech support

When my internet stopped working I called tech support who were brilliant, although it took about 3 phone calls which totalled about 2 hours! They found out my modem was out of date so they sent a replacement free of charge, even though I had brought the modem from someone else.

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1 Star2 Star3 Star4 Star5 StarRecommendedAddress complaints quicklyInternet speed

I've had my issues with centurylink and the internet speed I was getting was very slow, but I have to say they dealt with my complaints swiftly and in a professional manner.

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CenturyLink Specs & Info

CenturyLink Specs

Services:Internet/Landline/TV (Partnered with DIRECTV)
States Covered:35 states
Population Covered:59.8M
Connection Type:Fiber & DSL
Internet Speeds:12Mbps - 1,000Mbps (varies by area)
Modem:Included
Data Caps:1TB/Unlimited
TV Channels:330+
On Demand Library:25,000+
4K Channels:Yes
Contract:No term, 2-year

CenturyLink Company Info

Company Name:CenturyLink
Founded:1930
Headquarters:100 CenturyLink Dr. Monroe, LA 71203
Employees:10,000+
Customer Service:CS: Mon. - Fri. 8am - 6pm Tech: 24/7
Website:https://www.centurylink.com/
Wikipedia:https://en.wikipedia.org/wiki/CenturyLink
Facebook:https://www.facebook.com/CenturyLink/
Twitter:https://twitter.com/CenturyLink

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Call CenturyLink Now: (859) 559-4352