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CenturyLink Internet Review

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When searching for cheap internet providers you'll want to find one that offers dependability, excellent technical support and ways to bundle the internet with other services.

The problem is that, depending on where you live, there are plenty of competitors and lots of information to pore over.

COMPARE NOW: CenturyLink Internet Plans & Prices

For those who live where CenturyLink offers service, they provide a solid Internet plan at affordable rates. We've spent the time to research CenturyLink's service packages and compiling the data to help you absorb and digest the information.

Inside this guide, you'll find details on the available CenturyLink bundles, the internet access plans, customer service, perks and features, and more. Hopefully, by the end of this article, you'll be able to decide whether or not you'd like to become a CenturyLink customer.

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When you compare internet providers, their package offerings are a good place to examine. A big reason for this concerns the fact you want a company that offers flexibility in the services they provide so you don't overpay. To this end, CenturyLink internet plans aren't the best choice.

There is a total of five CenturyLink high-speed internet packages available, though three plans are CenturyLink DSL plans. The three CenturyLink DSL plans are the 12Mbps, 20Mpbs, and 40Mbps packages.

The basic internet access offering has download speeds of 12Mbps, which is better suited if you are doing smaller tasks such as streaming movies, surfing the web and only have one to two devices to connect.

PackageDownload SpeedMonthly Price
High Speed Internet12 Mbps$19.95
Internet + TV12 Mbps$49.94
High Speed internet 100100 Mbps$64.95
Internet + Phone12 Mbps$64.95
TV, Internet, Phone40 Mbps$99.94
High Speed Internet 1G1000 Mbps$104.95

If this applies to you, this is an enticing option to consider because you can lock in your price for three years. For most providers, you only have the choice to do this for a year or two before you face a price hike. However, it's important to note this plan does require you to bundle its internet with CenturyLink home phone service.

Meanwhile, if you require faster high-speed internet, CenturyLink has its 20Mbps internet plans available. There is also the Great Offer plan, which provides download speeds of up to 40Mbps and allows you to lock in its low pricing for a year, whereas the Best Value plan gives you the choice to enjoy its low monthly price for two years. Both of these plans require contracts respective of each promotional periods.

Read: CenturyLink Customer Reviews

There is also a high-speed internet option of 100Mbps. This is a fantastic option for those who want to download large files quickly and for homes with multiple devices running simultaneously. Of course, if you demand higher speeds, you can always opt for the 1,000Mbps high-speed internet service option, which is distributed via a fiber-optic network.

With CenturyLink fiber, you'll be able to download full movies within a single moment, stream multiple high definition movies at once, upload and download files at symmetrical speeds. In other words, if you're a speed demon, you should certain consider CenturyLink fiber, as it can be compared to Google Fiber. Google Fiber speeds only reach up to 1,000Mbps, after all.

In all cases, it's important to note CenturyLink internet service requires auto pay; this is where you set up a credit or debit card from which it will deduct the monthly payment on the due date.

Depending on where you live it will affect the speeds CenturyLink internet services are. With that said, it does offer a wide range of speeds from 12 Mbps to 1,000 Mbps (via fiber-optic network).

This gives it an edge over competitors like Time Warner Cable, whose fastest speed is 50 Mbps, making it a decent choice if you're seeking the fastest internet providers.


If you would like to combine internet and TV services, then Century Link has you covered with its bundle packages, which are locked in price for a grand total of five years. Below is a look at some of the ones it offers:

High-Speed Internet + DIRECTV

With this offering, you receive 12 Mbps of Centurylink high-speed internet service, which is the slowest "high speed internet" offering by CenturyLink and satellite TV in the form of DIRECTV. When you sign up for this plan, you receive a one-year price guarantee and free activation and shipping on your internet supplies.

Related: DIRECTV Packages

High-Speed Internet + TV + Home Phone

The service's triple play, this plan allows you to have 40 Mbps of high-speed internet connection, making it a much better option for households with multiple internet devices. In addition, you receive unlimited nationwide CenturyLink home phone service and DIRECTV.

Along with these two bundles, CenturyLink service provides you the option of building your own bundle. In many ways, this might be the smarter option if you require faster internet speeds than what's offered in its bundled plans.

CenturyLink also has one other TV service, dubbed Prism TV. CenturyLink Prism TV has something for you, whether you're a casual TV viewer, a TV enthusiast, sports fan, or someone who is constantly on the go. With CenturyLink Prism TV, you'll find On Demand content and HD channels, as well as whole-home DVR, Prism on the Go, and wireless set-top box (yes,

With CenturyLink Prism TV, you'll find On Demand content and HD channels, as well as whole-home DVR, Prism on the Go, and wireless set-top box.


Most internet service providers have promotional periods where you can take advantage of services at competitive prices. The most popular times to capitalize on these happen normally around holiday periods--Thanksgiving through Christmas is one of the best times.

CenturyLink makes it simple for you to check for promotions any time you want to. By visiting the official CenturyLink website and clicking on the special offers tab on the homepage, it will direct you to its most popular incentives.

Another way to save money is to consider internet and phone bundles. Bundling is a good choice because providers like CenturyLink offer better incentives to those who want multiple services. If you do bundle, just be mindful CenturyLink does require a service commitment of one to two years, depending on the package you select.

COMPARE NOW: CenturyLink Internet Plans & Prices

Service Availability

To see if CenturyLink is available in your area, you can use our useful zip code checker tool. If you prefer, you can also view the CenturyLink coverage map.

CenturyLink accounts for all your needs by offering high-speed internet connection service, TV through Prism or DIRECTV, phone service, and even cellular service through Verizon Wireless.

As such, you can find a package deal that meets all of your needs. To learn more about bundling, check out our handy guide to Internet and TV bundles. For now, let's look at CenturyLink's internet service in closer detail.

CenturyLink delivers high-speed internet at affordable prices.

Related: How to Get Cheap Internet Service

When you sign up for its internet services, you receive many perks such as a 30-day money back guarantee.

This is an excellent benefit in that it allows you to cancel your plan if you don't find its services up to your liking.

Along with this, you have access to 24/7 technical support. This is a huge perk, as it indicates its tech reps will be available to assist you anytime you need them to. You can access phone support whenever you need it or use the remote online assistance feature to gain access to the help you require.

Another perk you receive is CenturyLink Ease. With this, you receive a wealth of security support services such as Identity Theft Protection, Antivirus software through Norton and automatic cloud backup. Combined these services give you the following benefits:

  • They protect your information from hackers, so you become less susceptible to having your identity stolen if you use this software and practice safe browsing behaviors. You can learn more about identity theft protection, including the best ID theft protection services, with our guide here.
  • With the antivirus software, it will prevent attacks from occurring on your computer where your information could be compromised. Norton even ranks as one of our best antivirus software services.
  • You can have all your videos, files, and pictures stored on the cloud securely. This is a priceless benefit in that protects your most critical information while giving you access to it anytime you need it. You can learn more about cloud storage and online backup through this guide here.

Now it's important to note the only feature that comes free with your internet service is the Norton Antivirus software with basic protection. If you want added features such as spam protection, firewall, parental controls and Norton's advanced security services, you will have to pay a monthly fee. These fees vary by the perks you want, ranging from $9.99 for the Standard Package to $19.99 monthly for the Ultra Package.

CenturyLink also delivers a built-in WiFi system. This is a must for many households, as it allows you to connect your devices to the internet wirelessly. If you plan to have multiple devices connected, you will want to opt for a higher speed of service so you don't experience slow connection speeds.

CenturyLink offers technical support 24 hours a day, seven days a week. Whenever you need assistance or want to order CenturyLink packages (and you might want to order CenturyLink due to its tempting packages), you can contact its reps on the phone. CenturyLink also has a live chat option available if you prefer to go this route.

If you need help with account management, CenturyLink offers a wealth of resources on its website. When on its home page, you can scroll to the bottom to access helpful links on a wide variety of topics including billing questions and high-speed internet support.

I researched customer service issues relating to CenturyLink and found a few common threads. The most troubling pertained to its internet speeds. Customers frequently remarked the speeds were variable at best and often slower than advertised.

Customers have also complained about pricing, stating promotional deals were not applied or their bills being much higher than anticipated. This is a common problem among cable companies so here are two steps to prevent this from happening to you:

  1. Get in writing what the company is going to charge you per month.
  2. Also get in writing what upfront fees there are concerning installation and activation.

In addition, if you have had any experiences with CenturyLink, be sure to include your review below as we would enjoy your feedback.

CenturyLink customer reviews and company reputation are two great ways to determine whether or not you might enjoy a CenturyLink internet plan. The American Customer Satisfaction Index gave CenturyLink a 63 rating, a five-percent increase from the previous year. This places CenturyLink below other internet service providers such as Verizon Fios, AT&T U-Verse, and Time Warner Cable. This shows that CenturyLink has ways to go to be on the same level of support as some of the top providers in its field.

On the Better Business Bureau, CenturyLink is not an Accredited Business, but it has a B score. Trustpilot, a website that ranks companies purely from customer reviews, rates CenturyLink a 3.2/10. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.


CenturyLink offers enticing options such as affordable plans with no installation and activation fees. Its internet services won't be the fastest you'll find, but it makes up for it with great benefits such as security suites--additional costs apply--24/7 technical support and great resources to help you along the way.

The biggest concern with CenturyLink rests with its poor customer service, which scores below the industry benchmark set by The American Customer Satisfaction Index.

How does CenturyLink stack up against the competition? Find out by reading our buyer's guide to internet providers for rankings, comparison, and analysis.

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