When searching for cheap internet providers, you'll want to find one that offers dependability, excellent technical support and ways to bundle the internet with other services. These factors are what make CenturyLink a good option for you to consider further.
CenturyLink Internet Service
CenturyLink accounts for all your needs by offering internet service, TV through Prism or DirecTV, phone service, and even cellular service through Verizon Wireless. As such, you can find a package deal that meets all of your needs. To learn more about bundling, check out our handy guide to Internet and TV bundles. For now, let's look at CenturyLink's internet service in closer detail.
CenturyLink delivers high-speed internet at affordable prices.
When you sign up for its internet services, you receive many perks such as a 30-day money back guarantee.
This is an excellent benefit in that it allows you to cancel your plan if you don't find its services up to your liking.
Along with this, you have access to 24/7 technical support. This is a huge perk, as it indicates its tech reps will be available to assist you anytime you need them to. You can access phone support whenever you need it or use the remote online assistance feature to gain access to the help you require.
Another perk you receive is CenturyLink Ease. With this, you receive a wealth of security support services such as Identity Theft Protection, Antivirus software through Norton and automatic cloud backup. Combined these services give you the following benefits:
- They protect your information from hackers, so you become less susceptible to having your identity stolen if you use this software and practice safe browsing behaviors.
- With the antivirus software, it will prevent attacks from occurring on your computer where your information could be compromised.
- You can have all your videos, files, and pictures stored on the cloud securely. This is a priceless benefit in that protects your most critical information while giving you access to it anytime you need it.
Now it's important to note the only feature that comes free with your internet service is the Norton Antivirus software with basic protection. If you want added features such as spam protection, firewall, parental controls and Norton's advanced security services, you will have to pay a monthly fee. These fees vary by the perks you want, ranging from $9.99 for the Standard Package to $19.99 monthly for the Ultra Package.
CenturyLink also delivers fast WiFi. This is a must for many households, as it allows you to connect your devices to the internet wirelessly. If you plan to have multiple devices connected, you will want to opt for a higher speed of service so you don't experience slow connection speeds.
CenturyLink Internet Packages
|Package||Download Speed||Monthly Price|
|High Speed Internet||12 Mbps||$19.95|
|Internet + TV||12 Mbps||$49.94|
|High Speed internet 100||100 Mbps||$64.95|
|Internet + Phone||12 Mbps||$64.95|
|TV, Internet, Phone||40 Mbps||$99.94|
|High Speed Internet 1G||1000 Mbps||$104.95|
When you compare internet providers, their package offerings are a good place to examine. A big reason for this concerns the fact you want a company that offers flexibility in the services they provide so you don't overpay. To this end, CenturyLink isn't the best choice.
After looking at its offerings, it had three internet packages available. The basic offering has internet speeds of 10 Mbps, which are better suited if you are doing smaller tasks such as streaming movies, surfing the web and only have one to two devices to connect.
If this applies to you, this is an enticing option to consider because you can lock in your price for five years. For most providers, you only have the choice to do this for a year or two before you face a price hike. However, it's important to note this plan does require you to bundle its internet with home phone.
Meanwhile, if you require faster speeds, CenturyLink has its 20Mbps internet plans available. The Great Offer plan allows you to lock in its low pricing for a year whereas the Best Value plan gives you the choice to enjoy its low monthly price for two years. Both of these plans require contracts respective of each promotional periods.
In all cases, it's important to note CenturyLink requires autopay; this is where you set up a credit or debit card from which it will deduct the monthly payment on the due date.
CenturyLink Internet Speeds
Depending on where you live it will affect the speeds CenturyLink offers you. With that said, it does offer a wide range of speeds from 10 Mbps to 1,000 Mbps. This gives it an edge over competitors like Time Warner Cable, whose fastest speed is 50 Mbps, making it a decent choice if you seek the fastest internet providers.
CenturyLink Internet Bundles
If you would like to combine internet and TV services, then CenturyLink has you covered with its bundle packages. Below is a look at some of the ones it offers:
High-Speed Internet + DirecTV
With this offering, you receive 10 Mbps internet service, which is the slowest speed offering by CenturyLink and satellite TV. When you sign up for this plan, you receive a one-year price guarantee and free activation and shipping on your internet supplies.
High-Speed Internet + TV + Home Phone
The service trifecta, this plan allows you to have 20 Mbps of internet service, making it a much better option for households with multiple internet devices. In addition, you receive unlimited nationwide calling and DirecTV service.
Along with these two bundles, CenturyLink provides you the option of building your own bundle. In many ways, this might be the smarter option if you require faster internet speeds than what's offered in its bundled plans.
CenturyLink Internet Availability
To see if CenturyLink is available in your area, you should go to its website and click on the check for deals at my home tab, located at the top right corner of the home page. Once you enter and submit your address, CenturyLink will notify you on if its internet services are available in your area and if so the pricing per plan.
You can also use our useful zip code checker tool.
If you prefer, you can also contact its customer service department to access this information.
CenturyLink Internet Plans and Pricing
Prices and availability of CenturyLink's internet services depend on your location. Be sure to check their website or contact a customer support specialist to determine what the prices are for the packages you're interested in for your area.
CenturyLink Internet Customer Support
CenturyLink offers technical support 24 hours a day, seven days a week. Whenever you need assistance you can contact its reps on the phone. CenturyLink also has a live chat option available if you prefer to go this route.
If you need help with account management, CenturyLink offers a wealth of resources on its website. When on its home page, you can scroll to the bottom to access helpful links on a wide variety of topics including billing questions and high-speed internet support.
I researched customer service issues relating to CenturyLink and found a few common threads. The most troubling pertained to its internet speeds. Customers frequently remarked the speeds were variable at best and often slower than advertised.
Customers have also complained about pricing, stating promotional deals were not applied or their bills being much higher than anticipated. This is a common problem among cable companies so here are two steps to prevent this from happening to you:
- Get in writing what the company is going to charge you per month.
- Also get in writing what upfront fees there are concerning installation and activation.
In addition, if you have had any experiences with CenturyLink, be sure to include your review below as we would enjoy your feedback.
Customer reviews and company reputation are two great ways to determine whether or not you might enjoy a CenturyLink internet plan. The American Customer Satisfaction Index gave CenturyLink a 63 rating, a five-percent increase from the previous year. This places CenturyLink below other internet service providers such as Verizon Fios, AT&T U-Verse, and Time Warner Cable. This shows that CenturyLink has ways to go to be on the same level of support as some of the top providers in its field.
On the Better Business Bureau, CenturyLink is not an Accredited Business with a B score. Trustpilot, a website that ranks companies purely from customer reviews, rates CenturyLink a 3.2/10. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.
CenturyLink Internet Deals
Most internet service providers have promotional periods where you can take advantage of services at competitive prices. The most popular times to capitalize on these happen normally around holiday periods--Thanksgiving through Christmas is one of the best times.
CenturyLink makes it simple for you to check for promotions any time you want to. By visiting its website and clicking on the special offers tab on the homepage, it will direct you to its most popular incentives.
Another way to save money is to consider internet and phone bundles. Bundling is a good choice because providers like CenturyLink offer better incentives to those who want multiple services. If you do bundle, just be mindful CenturyLink does require a service commitment of one to two years, depending on the package you select.
CenturyLink Internet Review Recap
CenturyLink offers enticing options such as affordable plans with no installation and activation fees. Its internet services won't be the fastest you'll find, but it makes up for it with great benefits such as security suites--additional costs apply--, 24/7 technical support and great resources to help you along the way. The biggest concern with CenturyLink rests with its poor customer service, which scores below the industry benchmark set by The American Customer Satisfaction Index. With these things in mind, when searching for the best internet providers, CenturyLink shouldn't be at the top of your list.