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Comcast XFINITY Internet Review

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Comcast XFINITY Internet Review
Overall Rating: 4 out of 54 Stars
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When looking for high-speed internet providers, Comcast XFINITY should make your cut, as it offers a wide range of plans available.

COMPARE NOW: Comcast XFINITY Internet Plans & Prices

While the Comcast customer service is infamous for being subpar, the company makes up for it with its versatile offerings.

In our review, we'll summarize the pros and cons of XFINITY's Internet services.

Xfinity Internet Plans & Prices

Provider/PackageDownload SpeedMonthly Price
XFINITY Performance Starter 15 Mbps$29.99
XFINITY Performance Plus 60 Mbps$34.99
XFINITY Performance Pro150 Mbps$49.99
XFINITY Blast! Pro250 Mbps$64.99
XFINITY Extreme Pro400 Mbps$79.99

One of the biggest selling points I found was the variety of Comcast internet plans you have access to through XFINITY high-speed internet services. Below is a closer look at the XFINITY internet plans offered and how they are applicable to your needs.

  • Performance Starter: This is its most basic offering, where you will receive good XFINITY internet speeds, the security suite through Norton and more for an affordable price. On this plan, you can connect up to two devices.
  • Performance 25: This high-speed internet service boosts your download speed, allowing you to stream music and TV shows on up to four devices.
  • Performance Pro: If you are a gamer, this package is right for you, as it comes with lightning fast download speeds and the capability to connect up to eight devices.
  • Blast! Pro: With this package, you have to fast download speeds. Moreover, it can handle more than eight connected devices.

It's important to note these four XFINITY internet plans require a one-year contract. The following two plans listed below require a two-year commitment from you.

  • Extreme 250: Provides amazingly quick download speeds, making it a suitable option if you run a personal business out of your home, have multiple gamers or need ample speeds to provide access to more than eight devices.
  • Gigabit Pro: The penultimate plan from Comcast XFINITY gives you the fastest internet speeds available. As this Comcast gigabit internet is the quickest, it is the most expensive offering too, so it's only applicable from a budgetary standpoint if you require that much speed.

Xfinity Internet & TV Bundles

Provider/PackageDownload SpeedTV ChannelsMonthly Price
XFINITY X1 Starter Double Play150 Mbps140$89.99
XFINITY X1 Preferred Double Play150 Mbps220$114.99
XFINITY X1 Premier Double Play150 Mbps260$134.99

The XFINITY Double Play package combines the Comcast internet service with XFINITY cable TV packages. You receive internet service with download speeds as fast as 25 Mbps, with the option to upgrade to its speedier Blast! Package. This particular XFINITY Double Play bundle is suitable if you need to connect as many as eight or more devices to access the internet.

Xfinity Triple Play Bundles

Provider/PackageDownload SpeedTV ChannelsPhone PlanMonthly Price
X1 Saver Triple Play150140Unlimited$79.99
X1 Starter Triple Play250140Unlimited$109.99
X1 Preferred Triple Play400220Unlimited$139.99
X1 Premier Triple Play400260Unlimited$169.99

XFINITY Triple Play combines Comcast internet service, XFINITY cable TV, and home phone service. XFINITY TV options depend on your location - typically receive anywhere between 140 channels and 260 channels. Of course, you can also opt for the XFINITY Latino packages as well.

It is also good to note that, with these packages, you'll be able to receive several nifty perks, including XFINITY On Demand service, which grants you access to thousands of films and shows on demand. To clarify, you can access XFINITY On Demand when you select singular TV packages.

Xfinity Internet Speeds

As I examined the XFINITY high-speed internet offerings, it became apparent it offers speeds for every need, making it a great choice in this regard. While the XFINITY internet speeds can vary, depending on the plans offered in your respective service areas, you have access to download speeds ranging from 10 Mbps to 2,000 Mbps.

  • 15-60 Mbps - Good for light streaming, downloading shows, music, and photos.
  • Up to 150 Mbps - Good for multi-device streaming. Better for families.
  • Up to 250 Mbps - Good for up to 11 devices so it's excellent for businesses!
  • Up to 400 Mbps - This package is for heavy usage. Great for gaming.
  • Up to 1000 Mbps - Good for unlimited devices. This is great for large businesses or a house full of gamers.
  • Fiber-Optic Network - The 2Gbps fiber-optic network option has even been available to nearly 18 million homes.

If you are unfamiliar with the speeds you require, here are a couple of illustrations of activities you might do online and the needed download speed for each.

Related: The Best Internet for Gaming

Xfinity Internet Coverage

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To see if the internet service provider is available in your area, you can use our convenient zip code checker tool. Or you can check out the XFINITY Coverage Map.

Xfinity Equipment & Fees

Your Xfinity Package comes with a variety of things:

  • XFINITY Wireless Gateway - This serves as both a router and cable modem. Of course, if you're not willing to rent the provider's cable modem, you can always purchase a cable modem from the provider's approved list.
  • Constant Guard - Constant Guard provides you with unmatched protection with the top-rated security software and services, including Norton Security Suite (which is featured in our review of the "Best Antivirus Software"), Norton Mobile Security, Bot Detection and Removal, Identity Guard, XFINITY Toolbar, and Freedome VPN.
  • Self-Install Kit - Once you sign up for internet service, Comcast XFINITY will mail you the kit, which includes all the equipment you need to activate services and instructions for installation. You won't have to deal with scheduling conflicts or pricey installation fees.
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Xfinity Customer Service

For many, the quality of the Comcast customer service can be an influential factor in determining if the provider is right for them. Comcast XFINITY has been notorious for offering poor service to the point Trim created a chatbot for dealing with Comcast XFINITY's bad support.

Customer reviews and company reputation are two great ways to determine whether or not you might enjoy a Comcast internet plan. Comcast scored a 59/100 on the American Customer Satisfaction Index, far below the average score amongst its competitors.

On the Better Business Bureau, Comcast is not an Accredited Business, but it has a B+ score. Trustpilot, a website that ranks companies purely from customer reviews, rates Comcast a 3.7/10.

Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.

Read: XFINITY Customer Reviews

Recap

Comcast XFINITY delivers a wide array of internet packages and speeds to give you some of the best internet deals around.

While its customer support is among the worst in the industry, if you don't need much in the way of service you can mitigate this.

Overall, its pricing and selection make it one of the best internet providers.

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Comcast XFINITY Internet Review FAQs

QIs Comcast and XFINITY the same thing?

A

In an effort to reach new audiences, Comcast is rebranding its TV, Internet, and Phone plans as XFINITY. The company is retaining its corporate name but has announced plans to rename its consumer services after 40 years.

QHow fast is XFINITY Internet supposed to be?

A

Three of XFINITY Internet's tiers have received an upgrade. "Performance" now offers speeds up to 50 Mbps; "Blast" is now 105 Mbps; and "Extreme 105" has bene increased to 150 Mbps.

QIs XFINITY fiber optic?

A

No, XFINITY delivers high-speed internet service through coaxial cables similar to other cable internet providers. Comcast's Gigabit Pro offers faster fiber optic internet service.

QWhat is Internet Blast?

A

Comcast has announced that it is increasing the speed of XFINITY's popular "Blast!" tier to 150 Mbps (formerly 105 Mbps). Blast! Is one of XFINITY's fastest internet tiers.

QHow much is Xfinity Home?

A

Xfinity home comes bundled with Xfinity's cable and internet services. The home security package costs $29.95 for the first twelve months of the contract, and $39.95 for the next twelve months. This discount is only available for customers who already subscribe to Xfinity internet or television services.

QHow much is Xfinity home per month?

A

Xfinity home requires a 2-year agreement. For the first year, the service costs $29.95 per month. For the second year, the price increases to $39.95 per month. This deal is only available to customers who subscribe to Xfinity TV or internet service. The total two-year cost is $838.80 plus taxes and fees.

QWhat is an Xfinity hotspot?

A

An Xfinity hotspot is a WiFi hotspot that lets Xfinity subscribers connect to the internet, even if they aren't in their own home. Access to hotspots is included for Xfinity internet customers who have subscribed to an internet package that offers speeds 25Mbps or higher.

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