XFINITY Internet Plans
When looking for high-speed internet providers, Comcast XFINITY should make your cut, as it offers a wide range of plans available. While its customer service is infamous for being subpar, the company makes up for it with its versatile offerings.
Comcast XFINITY Service
Comcast XFINITY provides an ample array of entertainment options, making them a great choice if you want cable and internet bundles. Along with offering internet and cable TV service, Comcast XFINITY offers home phone options. To learn more about the best home phone service, take a look at our guide.
I'll dive more into bundles and internet speed options further in this review. For now, let's look at the type of internet service Comcast XFINITY delivers.
Comcast XFINITY Internet Service
One of the main selling points I found with its service is how versatile it is. When you sign up for its internet service, you have access to a wide range of speeds, depending on your needs and budget. What's more, you also have access to WiFi in every room of your house.
How this works is when you have service through Comcast XFINITY, you have the option to rent the XFINITY Wireless Gateway, which serves as both a router and modem. By using this equipment, you'll receive a WiFi hotspot you can access in every room of your home. Therefore, if you are seeking wireless internet service, it is a good choice to consider.
Furthermore, to keep your information protected, Comcast XFINITY gives you its Constant Guard. This suite of services through Norton protects you when surfing online and comes standard with any internet plan you select.
Another area that makes its service appealing to me is its self-install kit. Once you sign up for internet service, Comcast XFINITY will mail you the kit, which includes all the equipment you need to activate services and instructions for installation. You won't have to deal with scheduling conflicts or pricey installation fees.
At the same time, this can be a detriment too, particularly, if you don't feel comfortable setting up equipment. If you find yourself in this situation, it is best to access the guides online or visit YouTube for installation instructions, as its customer service is far from helpful.
Lastly, when you have internet service through it, you can download its XFINITY WiFi app on your mobile phone. Then, when you go out, you can access hotspots throughout the city for free. This allows you to access all the information you need without draining through your cellular data.
Comcast XFINITY Internet Packages
|Package||Download Speed||Monthly Price|
|Performance Starter||10 Mbps||$29.99|
|Performance 25||25 Mbps||$39.99|
|Performance Pro||75 Mbps||$49.99|
|Performance Internet & Xfinitiy Voice||25 Mbps||$49.99|
|Extreme 250||250 Mbps||$50.00|
|Blast! Pro||150 Mbps||$59.99|
|Digital Starter and Performance Internet||25 Mbps||$79.99|
|Preferred XF Double Play||100 Mbps||$89.99|
|Starter XF Triple Play||100 Mbps||$89.99|
|Digital Premier and Perforance Pro||100 Mbps||$109.99|
|HD Preferred XF Triple Play||100 Mbps||$119.99|
|HD Preferred Extra XF Triple Play||200 Mbps||$139.99|
|HD Premier XF Triple Play||200 Mbps||$159.99|
|HD Complete XF Triple Play||200 Mbps||$199.99|
|Gigabit Pro||2000 Mbps||$299.95|
One of the biggest selling points I found was the variety of internet packages you have access to through XFINITY internet services. Below is a closer look at the packages offered and how they are applicable to your needs.
- Performance Starter: This is its most basic offering, where you will receive good speeds, the security suite through Norton and more for an affordable price. On this plan, you can connect up to two devices.
- Performance 25: This package boosts your download speed, allowing you to stream music and TV shows on up to four devices.
- Performance Pro: If you are a gamer, this package is right for you, as it comes with lightning fast download speeds and the capability to connect up to eight devices.
- Blast! Pro: With this package, you have to fast download speeds. Moreover, it can handle more than eight connected devices.
It's important to note these four services require a one-year contract. The following two plans listed below require a two-year commitment from you.
- Extreme 250: Provides amazingly quick download speeds, making it a suitable option if you run a personal business out of your home, have multiple gamers or need ample speeds to provide access to a more than eight devices.
- Gigabit Pro: The penultimate plan from Comcast XFINITY gives you the fastest internet speeds available. As it is the quickest, it is the most expensive offering too, so it's only applicable from a budgetary standpoint if you require that much speed.
Comcast XFINITY Internet Speeds
As I examined its internet offerings, it became apparent it offers speeds for every need, making it a great choice in this regard. While speeds can vary, depending on the plans offered in your respective service areas, you have access to download speeds ranging from 10 Mbps to 2,000 Mbps.
If you are unfamiliar with the speeds you require, here are a couple of illustrations of activities you might do online and the needed download speed for each:
- Internet surfing: 1 Mbps
- Streaming video: 4 Mbps
- Gaming online: 5 Mbps
By knowing what your main web activities require in the way of speed, it can help you choose the best plan.
Comcast XFINITY Bundles
Similar to other internet providers, Comcast XFINITY bundles offers deals where you can package multiple services to save money. Below is a look at two of its most popular bundle options.
XFINITY Double Play
This package combines its internet service with cable TV. You receive internet service with download speeds as fast as 25 Mbps, with the option to upgrade to its speedier Blast! Package. This is suitable if you need to connect as many as eight or more devices to access the internet.
What's important to note about this package is it requires a two-year contract. Furthermore, if you elect to upgrade your internet service to its Blast! speeds, you only receive it for the first year. After that, you can keep the upgrade, but you'll pay more for it.
XFINITY Triple Play
Triple Play combines internet service, cable, and home phone service. Outside of offering phone service, what makes this package unique is the fact you have up to three internet speed choices, including 25 Mbps, 75 Mbps, and 150 Mbps.
This allows you to have more flexibility concerning your internet needs. In addition, depending on the Triple Play package you select, you can receive a locked in rate for two years, with a two-year contract, or you can have a lower price for one year.
Comcast XFINITY Availability
To see if its service is available in your area, all you have to do is visit its website. When there, scroll down the main page to the middle, where it will have your location or the ability to enter your physical address. Once entered, you will have access to all its services and plans offered in your area.
Of course, you can use our convenient zip code checker tool to find out if XFINITY Internet is in your area.
Comcast XFINITY Internet Plans and Prices
The pricing for the plans comes down to the speed you need. Therefore, if you require faster speeds, you'll pay more for service. Look at the speeds and pricing for each plan of XFINITY internet service you can choose.
Comcast XFINITY Customer Support
For many, the quality of customer service can be an influential factor in determining if the provider is right for them. Comcast XFINITY has been notorious for offering poor service to the point Trim created a chatbot for dealing with Comcast XFINITY's bad support.
To this point, I scoured through the list of customer reviews on Consumer Affairs. What I found was a similar pattern in that many customers who have had Comcast XFINITY services have experienced billing issues. The most common ones were promotions not applied as advertised and people receiving spikes in their bills with no notification from the provider.
Note - If you have used its services before, feel free to add your review on our page to share your experience with our readers.
Speaking of bills, one thing you should know about its services is it has hidden fees. To demonstrate, if you want the self-install kit, you have to pay $15 for it, while other internet providers like AT&T not only will offer free installation, it will do it for you.
Furthermore, there are no standard prices on in-home installation. Depending on your area, you could pay a wide range of prices, so it's important to seek this information before signing up for its services.
Customer reviews and company reputation are two great ways to determine whether or not you might enjoy a Comcast internet plan. Comcast scored a 59/100 on the American Customer Satisfaction Index, far below the average score amongst its competitors.
On the Better Business Bureau, Comcast is not an Accredited Business with a B+ score. Trustpilot, a website that ranks companies purely from customer reviews, rates Comcast a 3.7/10. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.
Independent agencies tested Comcast XFINITY's support and rated it as follows:
- Consumer Reports: 54/100
- JD Power: 2 out of 5
If you do need assistance, you can call Comcast XFINITY, chat with one of its agents online or by visiting a local store. In my experience, the quickest way to receive the answers you seek is to do it through mobile chat.
Comcast XFINITY Internet Deals
The best way to receive internet deals through Comcast XFINITY is to take advantage of introductory periods the provider offers. Typically, around the holidays, it will offer great deals on some of its most popular packages, so you can receive the full suite of services at an affordable price.
Bundling is almost always going to be your best bet if you want more than internet service. With this, you'll be able to receive a lower price, because you receive more incentives to use its services.
Comcast XFINITY Review Recap
Comcast XFINITY delivers a wide array of internet packages and speeds to give you some of the best internet deals. While its customer support is among the worst in the industry, if you don't need much in the way of service you can mitigate this. Overall, its pricing and selection make it one of the best internet providers.
Comcast Internet Plans FAQs
Is Comcast and XFINITY the same thing?
In an effort to reach new audiences, Comcast is rebranding its TV, Internet, and Phone plans as XFINITY. The company is retaining its corporate name but has announced plans to rename its consumer services after 40 years.
How fast is XFINITY Internet supposed to be?
Three of XFINITY Internet's tiers have received an upgrade. "Performance" now offers speeds up to 50 Mbps; "Blast" is now 105 Mbps; and "Extreme 105" has bene increased to 150 Mbps.
Is XFINITY fiber optic?
No, XFINITY delivers high-speed internet service through coaxial cables similar to other cable internet providers. Comcast's Gigabit Pro offers faster fiber optic internet service.
What is Internet Blast?
Comcast has announced that it is increasing the speed of XFINITY's popular "Blast!" tier to 150 Mbps (formerly 105 Mbps). Blast! Is one of XFINITY's fastest internet tiers.
How much is Xfinity Home?
Xfinity home comes bundled with Xfinity's cable and internet services. The home security package costs $29.95 for the first twelve months of the contract, and $39.95 for the next twelve months. This discount is only available for customers who already subscribe to Xfinity internet or television services.
How much is Xfinity home per month?
Xfinity home requires a 2-year agreement. For the first year, the service costs $29.95 per month. For the second year, the price increases to $39.95 per month. This deal is only available to customers who subscribe to Xfinity TV or internet service. The total two-year cost is $838.80 plus taxes and fees.
What is an Xfinity hotspot?
An Xfinity hotspot is a WiFi hotspot that lets Xfinity subscribers connect to the internet, even if they aren't in their own home. Access to hotspots is included for Xfinity internet customers who have subscribed to an internet package that offers speeds 25Mbps or higher.