Finding the right internet service, like Cox Communications concerns more than just finding a low price. You should also look for excellent service, great features such as WiFi hotspots and more.
Unfortunately, there are so many competitors out there that it may be difficult to select the perfect internet service provider for you. Furthermore, there is an overload of information on the official websites, which can sometimes be a bit much to consume.
No worries, we have your back here, as we've compiled the details on the available Cox internet plans and written a comprehensive guide. With Cox, you'll receive exceptional features at an incredible value.
Inside this guide, you'll find information on the available high-speed internet plans, signing up with the internet service provider, the available bundles, the customer service, and more.
Comparing Cox Internet Packages
|Package||Download Speed||Monthly Price|
|Internet Essential + Phone Premier||15 Mbps||$49.99|
|Internet Essential + TV Essential||15 Mbps||$74.99|
|Contour TV + Internet Preferred||50 Mbps||$89.99|
|Bronze Triple Play||50 Mbps||$89.99|
|Silver Bundle||200 Mbps||$109.99|
|Gold Bundle||200 Mbps||$129.99|
Cox has multiple high-speed internet packages available where you have access to a wide variety of speeds. Here is a closer look at some of the broadband internet packages from Cox:
- Essential: With the Internet Essential Plan, you receive downstream speeds up to 15 Mbps and upload speeds of up to 2 Mbps, making it great for video streaming, surfing the internet and more. Overall, the Internet Essential plan is perfect for households having three to five internet connections.
- Preferred: This cable internet plan comes with downstream speeds up to 50 Mbps and upload speeds of up to 5 Mbps. If your home has five to seven internet connections, this plan is perfect for you.
- Primer: The design behind the Primer Plan is to give you faster speeds--up to 150 Mbps download speeds and 10 Mbps upload speeds, making it perfect for households with seven to nine devices and for those who like to do gaming online.
- Ultimate: The best plan in terms of speed, this cable internet gives you download speeds as fast as 300 Mbps, with upload speeds of up to 30 Mbps. This is far faster than the download and upload speeds you would find with plans offered by Time Warner Cable. Additionally, this plan rivals in download speed with Verizon FiOS (Verizon FiOS, on the other hand, offers simultaneous upstream speeds). Furthermore, with this plan, you can connect more than nine internet devices.
Related: If you need DSL internet or would like to learn more about DSL internet, you can refer to this guide.
Signing Up With Cox
Over three million residential customers use Cox's broadband internet service. One of the reasons for this is its ease of signing up for service. Cox makes its simple to sign up using its four-step process. To begin, you select the plan you want, based on your internet preferences. This normally concerns download and upload speeds and your personal browsing habits.
To help you with this, you'll want to factor in your household internet use. The more devices you want to connect online the faster upload and download speeds you'll require, so you don't experience a lag in service.
Next, you choose the equipment you want such as the modem. Following this, you have the option to add premium technical support and the type of installation you want. This four-step process gives you transparency in pricing, as you select the equipment, technical service, and installation you want, resulting in you knowing how much you'll pay upfront.
Remember, you should take a moment to read the term and condition page regarding Cox's services. While we distribute the very important information, you may find any term and condition that you may not approve of.
Features & Perks
After signing up for service, you'll receive access to your own Cox email address (even if you may not use said email address) as well as Cox Security Suite Plus. With this feature, you get McAfee software to protect your information as you browse online. You receive this software for up to five devices and it's compatible with your PC, iOS, Mac and Android devices.
Related: How does McAfee compare to other antivirus programs? Find out in our buyer's guide to antivirus software.
You also receive Cloud Drive when you go through Cox's internet service. The Cloud Drive is sufficient, even if it isn't in our top recommended online backup services, giving you access to secure storage where you can place your pictures, movies, files and more. Along with secure storage, it's easy for you to share items with your loved ones.
You also have access to up to 10 email accounts with 2 GB storage through Cox's internet service. In addition, Cox includes spam blocker to keep away harmful emails, which if opened, could result in having your information compromised.
Lastly, Cox provides access to WiFi both at home and when you are on the go. You can connect for free to the nation's largest network of over 500,000 WiFi hotspots, giving you free access to the internet when you travel so you don't have to go through your cellular data.
Overall, Cox offers transparent pricing, excellent security features and access to ample WiFi hotspots, making it an enticing option for you to consider.
How Fast is Cox?
The last section touched on this a bit, but it's important to understand how internet speeds work in relation to online behaviors. Below are examples of things you do online and how much download speeds they take:
- Surf the web: 1Mbps
- Stream video: 4Mbps
- Play games online: 5Mbps
Along with activities, the number of devices you have also factored into the speeds you need. Luckily, Cox has a wide range of internet speeds, varying from 15 Mbps to 300 Mbps. Their diverse offering of internet speeds is perfect for most households.
Cox's newest offering is also one of its best. With the Bronze Bundle, you receive its internet service with download speeds of 50Mbps. The internet service also includes access to Cox's WiFi hotspots nationwide.
Along with the internet, you receive more than 220 channels (you can learn more about Cox's channel lineup here), and unlimited calling to 30 countries including the United States, Canada, and Mexico.
What makes this plan so appealing is the stellar list of benefits you receive including:
- 30-day money back guarantee
- Free professional installation
- Free HD receiver
- No contracts
- Pricing locked in for 12 months
The Silver Bundle combines blazing-fast internet with cable television and home phone services. With this package, you receive internet download speeds of up to 150Mbps, 280+ channels and unlimited calling.
Best of all, like the Bronze Package, there's no contract and you receive perks such as free installation and a 30-day money back guarantee.
The Gold Bundle is the ultimate offering from Cox. This package includes internet service with download speeds approaching 300 Mbps. Along with speedy internet service, you have access to more than 280 channels and unlimited home phone service.
Similar to the other packages, you have your price locked in for a year and there's no contract, meaning you can cancel at any time without penalty.
If you are looking for the best local internet providers, you can do this by visiting their respective websites. You can learn more about searching for local internet providers here.
To see if Cox's internet service is available in your zip code, you can visit its website and click on the location pin located at the top right of its homepage.
Some of the time it will have your location up if you have location services on. If you don't have location services on, you can click on the pin and enter your location based on your zip code or state of residence. Upon submitting, you will see which internet services from Cox is available in your area as well as pricing for those plans.
Plans & Pricing
To see what Cox has to offer you in the way of high-speed internet plans and pricing, it's important to note that price and availability of select services may be limited to your area. Be sure to contact a residential customer support specialist to ensure that the package you are interested in is served in your area.
Read More: You can learn more about finding internet-only plans with our guide, "How to Find Internet Only Plans in Your Area."
To find the best internet deals, timing is of paramount importance. Around the holidays is a great opportunity to take advantage of the best internet deals from Cox. Another cost-cutting tip is to do bundling services, as broadband providers like Cox provide better pricing for the more services you sign up for.
Cox Customer Support
Cox makes it simple to find its points of contact on its website. You can call, chat online, find a store near you or access online resources to help you find answers. What's more, Cox offers specialized numbers for topics such as home networking and tech solutions both of which are available 24 hours a day, seven days a week.
It also has an online tool when you move. This allows you to see if your new address is eligible for Cox's internet service, and if so, it can transfer services for you, resulting in one less thing you must do when you move.
After reviewing many customer opinions on Cox's internet service, the most common complaint has been unreliable internet speeds. Some residential customers remarked they have had the company replace several routers and still have experienced difficulty.
Of course, another complaint concerns billing issues. When you receive your first bill, make sure the promotional period prices apply and that the installation and the services you signed up for are reflected on the bill. Moreover, once your promotional period ends, contact Cox to see if it has any special offers for you. Since billing issues is a common occurrence with broadband providers, doing these things can help you control how much you pay for wireless internet service.
Related: How to Get Wireless Internet Service
If you have been a Cox internet customer, feel free to share your experiences with us in the review section located at the bottom of this page.
Customer reviews and company reputation are two great ways to determine whether or not you might enjoy a Cox high-speed internet plan. The American Customer Satisfaction Index scored Cox at 63. This rating is below the industry benchmark for internet providers. In addition, Cox scores below competitors such as AT&T U-Verse, CoxFios, and Time Warner Cable.
On the Better Business Bureau, Cox is an Accredited Business with an A+ score. Trustpilot, a website that ranks companies purely from customer reviews, rates Cox a 4.9/10. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.
While Cox doesn't make our list in our buyer's guide to buyer's guide to internet providers, it is still an option if they provide service where you live, especially if you are looking for wide variety of speeds and plans. In fact, it offers faster internet service than you will find with competitors such as Time Warner Cable.
Furthermore, when you sign up for service, you don't have to commit to a contract, you receive a 30-day money back guarantee and you don't have to pay for professional installation if you sign up with eligible packages.
How does Cox's cable service compare to the competition? You can find out by reading our buyer's guide to cable providers for rankings, analysis, and comparison.