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Time Warner Cable Internet Reviews

Advertiser Disclosure
3rd
  • Download Speed15-50 Mbps
  • Monthly Price$34.99-97.98
  • Pros
  • Save money with bundles
  • Good speeds at 50mbps
  • Competitive price
  • Large provider in the US
  • Cons
  • Not available everywhere
  • Customer service issues

Time Warner Cable Internet

Time Warner Cable is another hugely popular internet service provider in the United States serving over 14 million customers. The speeds they boast are exceptionally fast at 50mbps and they offer some pretty competitive pricing. However, Comcast offers the same prices for higher speeds. TWC offers helpful extras including an excellent security system and parent controls. Consumer reviews talk about the high-quality and dependability of the service but there seems to be a resounding impression that TWC has poor customer service.

Time Warner Cable Internet Features

The various plans offered by Time Warner Cable start out with rather low features but are priced as much as other companies offering better deals. For starters, the company offers the low speed of two mbps. This is good for those who just want email, social sites, and Internet browsing. This package has a nice low price and comes with 5 email accounts and parental controls for the Internet.

Time Warner Cable Internet Speeds

Their standard Internet package offers a better speed of 15 mbps. It enables users to have free access to their many Wi-Fi hotspots, and gives them 10 email accounts. Software is also available at no cost for Security and to provide parental control. Their best Internet package comes with speeds of 50 mbps, and it comes with free home Wi-Fi and access to the TWC Wi-Fi hotspots.

As far as TV and Internet packages go, the lowest priced plan offered by TWC has Internet speeds of 15mbps and comes with 20+ TV channels. Their next level is only 30 mbps, but it also offers only 20 channels and it comes with 25 emails accounts. Their upper level Internet and TV packages are faster, with a speed of 50 mbps, and they include a lot more channels – 200+ of them. Many of their packages for TV and Internet also include free home Wi-Fi, as well as access to their TWC Wi-Fi hotspots. A Spanish TV package is also available.

TV can be watched on many mobile devices with their app. Besides being viewable on smartphones and computers, TV shows from TWC can now be seen on devices such as ROKU, Kindle Fire, and Xbox 360.

Time Warner Cable Internet Packages

In addition to the 200+ channels in their best packages, phone calls can be made nationwide. These packages also include access to the Epix big hit movies, as well as their On Demand movies and shows. More than 25,000 movies and shows are available through this library, and it includes thousands of kid shows. These shows can be watched instantly on many devices, and many of the latest movies are available in the On Demand library about a full month before they appear at other popular rental places. The Enhanced DVR, as TWC calls it, enables viewers to record as many as six shows at the same time, and it has storage for 150 hours of HD programming. Also, six shows can be watched on different TVs simultaneously. Each of their various program levels including and above the standard level provides access to their almost 500,000 hotspots.

The Enhanced DVR, as TWC calls it, enables viewers to record as many as six shows at the same time, and it has storage for 150 hours of HD programming. Also, six shows can be watched on different TVs simultaneously. Each of their various program levels including and above the standard level provides access to their almost 500,000 hotspots.

Time Warner Cable Internet Bundles

The top program at TWC is their SignatureHome package, and it includes, TV, Internet and phone. It offers speeds up to 100 mbps, and, in some places, speeds may be as high as 300 mbps. It provides two HD-DVRs to give your home whole house service with Home Wi-Fi. Premium channels, as well as seasonal sports packages, can be added for an extra price. It also includes up to 30 email accounts. Phone service in this package has 14+ features, including voicemails being sent as text messages or emails.

Customers can also get phone service from TWC for a nice low price. They offer unlimited calling within the U.S. and in many other countries including Canada, Mexico, Hong Kong, Puerto Rico, India, all countries in the European Union, and more. It comes with 12 calling features including Caller ID and Caller ID on TV, Anonymous Call Rejection, Call Forwarding, Answer Anywhere, and more.

Time Warner Cable also offers home security control through your computer or smartphone. There are a lot of options on this program, including the ability to see the inside or outside of your home through installed video cameras. You can also control the lights in your house, the thermostat, and even activate or deactivate the alarm system from your phone. Alerts are also sent to your phone or computer when security devices on your doors, windows, or other motion sensors have been triggered. They currently offer five different packages and they include an in-home touchscreen and 24/7 professional security monitoring.

Time Warner Cable Internet Bonuses

Time Warner Cable has a limited time offer for a $300 Visa Reward Card when you buy certain TV, Internet, and phone programs. It only applies, however, to areas around and including New York City.

Positive Aspects of Time Warner Cable Internet

Time Warner Cable offers many different packages at a good price. This enables people with all kinds of budgets to be able to find a package that will be just right for them. Sale prices occur from time to time, giving even better prices for services, with the promise that the price will be good for 12 months. If you do not find the exact package you need, TWC will let you build your own package.

Negatives of Time Warner Cable Internet

Time Warner Cable claims to have lightning fast high speed Internet. In reality, the speeds for most of their packages just don't compare to what some of their competitors offer. TWC's top Internet speed for instance, is 50 mbps for most of their packages, although their best package does have 100 mbps, but some other ISP companies start out at 50 mbps or greater, and some of them go up to 500 mbps or more. These speeds make it difficult for them to compete.

Time Warner Cable Internet Review Recap

Time Warner Cable is a great alternative to Comcast if you happen to not live in an area covered by them. TWC offers decent speeds at a good price along with helpful extras. However, they too have limited availability. TWC continues to offer better and more competitive packages each year.

Last Updated:

Time Warner Cable Internet Consumer Reviews

Average Customer Rating

5 out of 10 rating 5 3 User Reviews

User Rating Distribution

Ratings: 10 - 9 0
Ratings: 8 - 7 1
Ratings: 6 - 5 1
Ratings: 4 - 3 0
Ratings: 2 - 1 1
2 out of 10 rating 2 Only one I can get everything

For 8 months I have checked my speed on Cnet when everything loads slowly. I sent email to myself with a print screen to prove it. If I go to TWC to check speed I regularly get much higher "speed results". I pay for 30 Mbps, I usually get less than half that and I have one screen that shows a 3.71 Mbps.

My TV cable will turn of every few hours if I am not in the room to tell it not to. "Power saver" they call it. Several times a month I get the black screen saying an interruption in my service and a phone number to call to report it. It usually takes about 10 minutes to get past their robot, to a real person.

I've had TWC for over 3 years with my bill doubling in that time. I tried to turn off the phone and extra TV channels but the people I have talked with, tell me that "retail" would cost even more without those services.

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8 out of 10 rating 8 Friendly technical support Internet speed can drop

I have always been pleased with my service with Time Warner Cable and I've had my internet with them for 3 years now. The internet speeds have always been great until last month when everyday at different times of the day my internet speeds were dropping. I called the tech support and the representative I spoke to could not have been more helpful. He was very professional and fixed the issues in around 2 minutes.

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5 out of 10 rating 5 Good bundles prices Service goes down regularly

I have a phone and internet service with TWC and I am so disppointed. The service is going down constantly and when I try to call technical support the wait time is always about 30 minutes before I even get to speak to a technical rep, who are also really unhelpful.

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In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.