Time Warner Cable is one of the largest internet providers available. Due to this, it offers a wide range of internet service plans as well as bundled features that benefit new customers well.
Here's a closer look at the internet service you can expect to receive through Time Warner Cable.
Compare Time Warner Cable Internet Packages
|Package||Download Speed||Monthly Price|
|Spectrum Internet and Voice||60 Mbps||$59.99|
|Ultimate 50||50 Mbps||$64.99|
|TV Select and Spectrum Internet||60 Mbps||$89.99|
|Triple Play Select||60 Mbps||$99.99|
|Triple Play Silver||60 Mbps||$119.99|
|Triple Play Gold||60 Mbps||$139.99|
Time Warner cable has four unlimited internet plans for you to choose between. Each comes with no data caps, free security software, access to personalized email and Time Warner Cable Wifi hotspots.
One of the best aspects of Time Warner Cable's internet plans is they don't require a contract. There are plans through other providers such as Comcast, where you have to make a commitment to receive the promotional price. Luckily, Time Warner Cable isn't like that. Instead, you can take advantage of a low promotional rate for one year and cancel anytime without fear of incurring fees.
Time Warner Cable offers varied internet speeds, depending on your household's need. The best way to account for what you need is to take inventory of what everyone in your home does in the way of internet activities. Here are some questions you should consider:
- How many people use streaming services such as Netflix?
- Do you have any online gamers? Gaming requires more speed normally.
- Do you only use the internet for surfing or checking email? These behaviors require less speed so you can get away with having a slower option.
- Most important, how many devices do you need to connect? The more devices you have the more speed you need to ensure there are no service interruptions
With these things in mind, Time Warner Cable offers high-speed internet ranging from 15 Mbps to 50 Mbps. While this isn't bad, you have faster options available from most providers including AT&T.
Time Warner Cable has quite a few options available if you want to bundle its services together. What's more, it also gives you the option of creating your own package as well so you can choose which services you want and, in the case of the internet, what speed is most appropriate for your needs. Below is a sampling of the bundles it has available:
Internet + TV
One of the most popular bundles combines internet and cable TV service. With this package, you receive internet service with speeds of 20Mbps and over 70 cable TV channels. This bundle also includes free home WiFi and access to all Time Warner Cable's WiFi hotspots nationally. If you're interested in saving money with an Internet and TV bundle, check out our handy guide on the topic.
The best aspects about this bundle are you can lock in your price for a year and cancel at any time. While other providers like Comcast give you promotional rates, they come with strings attached--normally in the way of service contracts, so Time Warner Cable gives you the flexibility you won't find with others.
Related: Find Cable TV Providers in your Area
Internet + TV + Home Phone
This provider's version of the triple play comes in several different package bundles, depending on the internet speeds you want--this package features speeds from 30 to 50 Mbps--and how many cable channels you want. Similar to other plans through Time Warner Cable, there are no data caps for internet service.
Deals, Plans, & Prices
When searching cable internet providers, finding the best deal often comes down to timing. You want to maximize savings by taking advantage of promotion periods--the best times are normally during holidays such as right after Thanksgiving or bundling services.
On the bundling end, it's important to remember TWC allows you to make your own packages. This gives you the option to choose the internet speeds your home needs with the other options such as home phone or cable TV.
If you're looking for great internet deals, Time Warner Cable is a decent choice. While it doesn't have as many choices as Comcast, or as fast of internet options as providers like AT&T, there is a good selection to find something that aligns with your household's needs.
Time Warner Cable Customer Support
Time Warner Cable offers many different points of contact should you need assistance with your internet service. You can contact Time Warner representatives via phone, visit a store or use its online chat feature. On its website, you can find answers to common questions by clicking on the contact us section.
Like many cable companies, Time Warner Cable struggles to deliver consistent customer service. J.D. Power gave TWC a 2.33 out of 5 based on its customer satisfaction survey. This rating places it above providers like Comcast, but also shows it has room for improvement.
With that said, it is making strides. On The American Customer Satisfaction Index, Time Warner Cable is fourth best among internet providers, with a 13.8 percent increase in customer experience from last year. Furthermore, its 66 rating is better than the industry benchmark. On the Better Business Bureau, Time Warner Cable is not an Accredited Business with an A+ score. Trustpilot, a website that ranks companies purely from customer reviews, rates Time Warner Cable a 3.0/10. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.
When reading customer reviews on the provider, the biggest issues I came across were billing and problems with internet service. On the technical side, people remarked how their internet would slow down or have service interruptions so they had to constantly restart the modem. If you are a current or previous user of Time Warner Cable, please let us know about your experience below.
Billing concerns the same problems you will find with other providers in that after the promotional period they don't seem interested in retaining their customers. To this end, this a common issue you can mitigate by calling other providers and using their prices to negotiate with TWC. If it doesn't work, switch providers.
Is Time Warner Internet Right For You?
Time Warner Cable boasts that it is one of the fastest internet providers on the market. We will get further in-depth into its internet speeds later, however; if you would like to test your current speed of service you can check out our online speed test. Then, you can compare them to Time Warner Cable's offerings for internet service for comparison.
Along with the speed tool, when you select internet service through Time Warner Cable, you'll have access to WiFi. This allows you to connect all your internet devices wirelessly no matter which part of the home you are in.
Furthermore, you can use your Time Warner Cable WiFi Finder application on your smartphone or tablet to have access to 500,000 Time Warner Hotspots on the go. This free application is great in that it gives you the ability to use the internet anytime you need to without fear of going over your cellular data limits.
Another benefit you receive by going with its internet service is you receive its free security suite powered by McAfee. This software helps you protect your information from prying eyes through Microsoft's Malicious Software Removal Tool.
This free resource will scan your computer, removing any malware it detects. In addition to the removal tool, you receive McAfee antivirus software, which works to protect your computer from threats.
Related: The Best Antivirus Software
Features & Perks
Meanwhile, parents will love the McAfee Family Protection feature. This gives you the option to control and monitor what your kids are able to access online - in other words, it's a great parental control feature. You can set which websites they are allowed to visit and even control when they are able to log online. Time Warner Cable also provides an online safety center where you can watch videos to pick up tips on how your kids can navigate the internet safely. You can learn more about parental controls with our guide on "How to Setup Parental Controls."
When you sign up for internet service through it, you will have your choice between leasing or buying a modem. With leasing, Time Warner Cable supplies you with an applicable modem where you pay a monthly charge--$10. When you are finished with service, you return the modem to it.
If you elect to buy a modem, you must buy it from a retailer. Often, you can find these at electronic stores like Best Buy or online. The benefit to having your own modem is you can set your own security settings and you don't have to pay a monthly fee since you own it. Therefore, since Time Warner Cable charges you $10 monthly for the rental and you can find many modems online for $100, you will pay for your investment in 10 months.
Time Warner Cable has made many improvements to make it a great choice. You can sign up for its internet service with no contracts required, which is a perk you won't find with other providers. While its internet speeds are not among the fastest available, you do have access to a wide variety of choices that align to most household needs. On the customer service end, things are improving so Time Warner Cable offers enough perks to make it among the best internet providers available.