AT&T U-Verse delivers affordable TV service. It also gives the ability to bundle your cable service with its fast internet and phone service to create the perfect pairings for your home. In this review, I'll take a closer look at its TV service and how it compares to its immediate peers.
AT&T U-Verse TV Service
When you sign up for AT&T's U-Verse TV service, you have access to some unique tools. Unlike many other cable TV providers, you can stream content on your internet devices such as your smartphone or tablet. To use this innovative feature all you have to do is download the U-Verse application on your device then use either a WiFi or cellular connection.
Related: The Best Cable TV Providers
AT&T U-Verse TV Packages
AT&T understands that customers' needs vary. This is why it created multiple TV packages you can take advantage of due to your viewing habits and budgetary requirements. Below is a look at the TV packages you can receive through U-Verse:
|U-Verse TV + Internet||200||$80.00|
|U-Family TV+ Internet Basic 6+ Phone Unlimited||140||$89.99|
|U-300 TV+ Internet 18+ Phone Unlimited||390||$124.99|
|U-200 TV+ Internet 18+ Phone Unlimited||300||$199.99|
To see an entire list of the channels available, check out our AT&T U-Verse Channel Guide.
The U-Family package is perfect if you want a good variety of options such as the Disney Channel, the Food Network and more. It's important to note this package doesn't include popular channels such as ESPN or AMC. Overall, the package is perfect if you want a mix of news and family entertainment options, and don't want to pay much for service.
The U-200 package is great if you want a wide variety of entertainment options. With over 360 channels available, you have access to popular options such as ESPN, TBS, and AMC. The only drawback to this plan is if you want premium movie channels like HBO or Showtime, you will have to pay more for each since they are not included in this offering.
Speaking of premium movie channels, if you would like a sampling of them then the U-300 plan is a good fit for you. This plan includes over 470 channels, giving you access to options such as Starz, where you can watch movies commercial free on your TV or stream them on your internet device through the U-Verse app.
The U-450 package is all-encompassing, meaning you receive all the premium movie channels such as HBO and Showtime. You also have access to special sports channels like the NFL Network in HD. Overall, the package is great if you want all the entertainment options available, as you receive more than 550 channels.
It's important to note there are fees associated with U-Verse TV service. For instance, it charges a $10 monthly for HD TV service and according to its website, you could pay $49 to activate service. These fees apply to all TV packages.
Furthermore, you can receive a promotional rate with AT&T with strings attached. Currently, its TV service offers low rates for the first year, but it also requires a 12-month service agreement. This means if you cancel within that time, you could pay an early termination charge.
AT&T U-Verse TV Bundles
To receive the best cable deals, a smart option is to bundle your TV service with the internet and/or home phone--if applicable. Below is a look at some of the bundles you can receive with U-Verse service, though we cover AT&T's bundles in-depth here:
U-Verse TV + Internet
One of the best options is to combine TV service with AT&T Internet. A popular offering from AT&T, this package includes the U-Family TV pack, where you have access to over 200 channels and internet speeds as fast as 6 Mbps.
This is the basic offering for each service. If you require more channels or faster internet speeds, you can always make adjustments when signing up for service. The best way to do this is to either go to the manage your account settings to change your packages. When you do this, it will show you the difference in costs.
Another smart option is to contact its customer service department. Often times, they can develop a package offering that more aligns with your needs with a promotional price.
U-Verse TV + Internet + Home Phone
If you require all three services, AT&T has you covered. The base offering in this package includes the U-Family TV plan, its internet service with download speeds as fast 6 Mbps, and digital home phone service.
As noted above, since this is the baseline offering for all services, if you require more such as you want the U-300 TV package in lieu of the family one, you can change your plan online. It's simple to do and allows you to customize your package more to your liking.
To learn more about internet and tv bundles, check out our handy guide on the subject.
Related: If you're looking for top-tier home phone services, then you should check out our review.
AT&T U-Verse TV Channel Lineup
Starting new cable service can be challenging, especially if you are unfamiliar with the channel lineup. Luckily, AT&T makes it easy to find the channel you are looking for on its website. Here's a five-step guide to doing this:
- On its website, it has a U-Verse channel lookup link you'll have to access.
- Next, you need to enter your zip code. This will pull up all the TV packages in your area.
- After you have this screen up, type in the channel you want to watch such as ESPN.
- Once you do this, the channel name will come up with the number underneath it.
- You can scroll to the right to find out which packages this channel is available in.
Overall, this tool allows you to find the channels you want quickly. Or, in the case of shopping, it's a great resource that can help you pick the most appropriate package based on your viewing habits.
AT&T U-Verse TV Total Home
With Total Home DVR, you can record four shows simultaneously, making it easy for you and others in your home to enjoy your favorite programs without conflicts. The DVR also lives up to its name by allowing you to watch your favorite shows in up to four rooms in your home.
AT&T U-Verse On Demand
AT&T gives you command of your entertainment options through its on-demand services. With these, you can watch your favorite shows, provided you have the channel in your package; you have access to free movies through the Hallmark Channel and TCM, and you can rent movies with the press of a button. This transforms your TV into an entertainment hub, as you have access to thousands of hours of content.
AT&T U-Verse TV Availability
To find out if its TV service is available in your area, you can use our convenient zip code checker tool to search for cable TV providers by zip code.
You can also visit their website. At the top of its homepage, you should select coverage maps then scroll down to TV. This will pop up the service availability page, where you enter your city and state to find if you have service in your area.
You can also contact its customer support team, who will be happy to help with this. Or, if you prefer face-to-face interaction, you should stop by your local AT&T store. There, a rep can help you determine service availability and if eligible, help you complete your order.
AT&T U-Verse Customer Support
AT&T has multiple points of contact you can use to receive help. Being a former customer, the best option I have found is through live chat. There, you can have any questions answered in an expedited fashion.
You can also contact its support team via phone. This is an effective option if you are a current customer who wants to negotiate a better deal on your U-Verse TV service.
Stores would be the last option I recommend, as unless you can visit during the weekdays, it can be busy and you'll encounter longer wait times. Plus, there seems to be an information disconnect between the stores and billing, as customers who do this sometimes don't receive the promotional offers they were supposed to have.
If you have been or are currently an AT&T U-Verse TV customer, I would love to hear from you. Feel free to fill in the review section at the bottom of the page, informing me and other readers of your experiences.
The American Customer Satisfaction Index thinks highly of AT&T U-Verse TV support, awarding it with a 69 rating. This is second highest among subscription television service providers, as AT&T only trails Verizon Fios. On the Better Business Bureau, AT&T is an Accredited Business with an A+ score. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.
Overall, AT&T offers attentive service to its U-Verse TV customers, reflecting what independent studies and my experiences have found.
AT&T U-Verse delivers flexible TV packages that account for many households' needs. Along with an ample array of choices, you receive an excellent DVR service, attentive customer support, and access to a wide variety of on-demand programming. Overall, when searching for the best TV providers, AT&T U-Verse should be a high consideration for you.