AT&T U-verse Cable
Packages are the name of the game with AT&T. There are plenty of savings to be found when you use the digital service U-verse to combine all of your TV, Internet, and phone needs. U-verse offer some of the most popular packages, which is available starting at $79 a month. It is definitely worth looking at, especially if you are paying for all three services separately.
The service comes with a free DVR and the impressive ability to record up to four shows all at once. However, if you have a large family or share the service with many others in the same home you may be frustrated by the fact that only four TVs can stream different channels at once. This means you're out of luck if you are the fifth person in your house to sit down in front of a TV while the others are watching on four other TVs. The consumer reviews for this service are mixed. Some complain about brief losses of signals, while others are impressed with the price and reliability. Many reviews on Epinions and Yelp specifically say how they are struck by the remarkable features of U-verse's digital technology. Also, as opposed to some of AT&T's rivals, they seem to have been associated with professional and dependable customer service.
If you decide on AT&T as your television provider, setting up your service is fairly straight forward. A technician will arrive at your home within a few days. And depending on your package or active promotions, AT&T will sometimes waive the installation fees. However, you should be aware that it isn't uncommon for AT&T to charge you the full $99 installation, which can either be paid up front or when you receive your first bill. Whether or not the company charges you for installation typically depends on whether or not you are bundling. So if you are only getting cable service, there is the possibility that you will have to pay the installation fee. That said, AT&T typically has a few active promotions to encourage you to bundle multiple services. For example, if you order cable and internet service, you are eligible for an AT&T reward debit card loaded with $150 after making your first payment. And if you bundle cable, internet and phone services, you will receive a $300 reward card. While other factors will surely come into play when deciding on a provider, this is a nice little perk.
Equipment is one thing to take note of when considering AT&T. While every order includes a DVR cable box, it isn't free. So you can expect to pay about $7.99 per month for your cable box. And if you are also getting internet, expect to pay an additional monthly fee for that one too. The one benefit of paying for these boxes is that you get to keep them even when you finally terminate your service. Also, another perk is that AT&T won't charge you for re-installation if you move. Just give them a call and they will set up your service at your new residence.
One of AT&T U-Verse's biggest weaknesses is that it is only available in 20 states. So, unfortunately, it isn't available to most of the nation. Finding out if AT&T is available in your area is simple, though. Simply log-on to their website and you'll soon be prompted to enter your zip code and within seconds you'll be told whether or not it is.
One last thing to note is that AT&T requires a one-year contract. So expect to commit to U-Verse for at least a year when you sign up.
Plans and Packages
Like we said earlier, packages are the name of the game for AT&T. With several television options which can be bundled with various internet and telephone packages there are dozens of packages and pairings for you to select from based on your needs. And they'll save you a lot of money as well since AT&T will knock as much as $20 off your cable or internet plan if you bundle instead of ordering a single service.
- U-Family TV: This is AT&T's basic package and it offers about 140 channels for $29.99 for the first 12 months.
- U200 TV: This package offers over 300 channels for a 12-month introductory rate of $44.99 per month.
- U-200 Latino: This package offers about 350 channels for a 12-month introductory rate of $54.99.
- U300 TV: This package offers over 390 channels at an introductory rate of $59.99 for the first 12 months.
- U450 TV: This is AT&T's premium package and it comes with over 470 channels for $91.99 for the first 12 months.
With this many options, there is surely an option for everyone. Especially because AT&T also offers the premium movie channels (HBO, Starz, Cinemax and Showtime) free for the first three months of your service. In addition, sports fans are well provided for as AT&T offers NBA League Pass and MLB Extra Innings for those who don't want to miss a game.
AT&T's customer service is typically pretty strong, though admittedly limited compared to some of its competition. First, they offer customer service over the phone and are generally very helpful. However, their service over the phone is not 24/7. Representatives are available Monday to Friday from 8am to 7pm local time. And on Saturday from 8am to 5pm local time. And be prepared for a bit of a wait as well. However, their website does have representatives available 24 hours for online chats. Typically, these chats are to set up service but they do aid in trouble shooting as well.
Verdict - Great
AT&T has an excellent value considering the price and technology you are getting. The best values come from the U-verse package. However, if you are only looking for TV service and you aren't interested in a complete package of TV, internet and phone, there may be other good services to consider.