Cox delivers innovations you won't find with many cable TV providers. With that said, you might find the customer service lacking.
With other cheap cable TV providers out there, complete with the lowest prices, choosing Cox can be a little difficult for you.
However, you should first see what packages Cox offers, so you can compare and contrast the packages of your local cable companies.
COMPARE NOW: Cox TV Deals and Packages
Inside this review, you'll learn more about the available TV packages (including high definition TV), the equipment charges, the deals, the customer service, and more.
Hopefully, with our help, you'll be able to decide whether or not Cox Cable TV packages are right for you.
Table of Contents
Key Considerations Before Choosing Cox
Before we dive into our full review, you'll want to think about:
- Does Cox cover the area you live in?
- Are there any specific channels you can't live without?
- Do you want to bundle your services or do you just want TV?
Once you answer these questions choosing a provider and a package should be a breeze.
Cox TV Packages & Prices
|Provider/Package||TV Channels||Monthly Price|
Cox touts over three million customers use its TV services. A big reason for this concerns its new Contour feature, offering customers a user-friendly experience that is second to none.
Some of the features included in this is a voice command remote control, an innovative on-screen guide that can show up to two weeks of programming, and suggestions on shows you might like based on your viewing habits.
Cox offers TV packages with a baseline of channel offerings then gives you the choice to select from different packages, which includes groupings of channels based on interests such as news, sports, and more. Below is a closer look at some of the plans it offers.
Cox TV & Internet Bundles
|Provider/Package||TV Channels||Download Speed||Monthly Price|
|Cox Bronze Duo||140||100 Mbps||$89.99|
|Cox Bronze Duo with Gigablast||140||1000 Mbps||$129.99|
|Cox Silver Duo||170||300 Mbps||$109.99|
|Cox Silver Duo with Gigablast||170||1000 Mbps||$129.99|
|Cox Gold Duo||250||300 Mbps||$129.99|
|Cox Platinum Duo||250||1000 Mbps||$159.99|
Cox TV Channels
For an entire list of the channels available to you, check out our Cox Channel Guide.
COMPARE NOW: Cox TV Deals and Packages
Cox DVR & Equipment
Cox offers innovative DVR technology through Contour. Along with easy searching tools and voice command options, you have access to store up to 1,000 hours of programming with its DVR service. This makes it a better option than other providers, who offer only a fraction of that storage space.
- On-Demand - On-demand programming allows accessing shows, movies, and more whenever you want. Cox makes this feature available through its Contour service, where you can binge your favorite shows or take in a hit movie with a press of a button.
Cox Customer Support
Customer service for cable companies has not been the best, and Cox hasn't done much to change that perception. The American Customer Satisfaction Index scored Cox at 59, placing the customer support and technical support in the bottom quarter of subscription service providers.
Even worse for Cox concerns the fact it hasn't improved.
The survey reports Cox had a 4.8 percent decrease in customer satisfaction from last year to now, indicating it still has long ways to go to offer the high level of support top companies like Verizon Fios deliver.
Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.
We also have customer support numbers for Cox Cable, if you're seeking a representative.
Cox TV offers many attractive elements such as no-contract plans, free installation and a money back guarantee. Furthering its appeal is its Contour service, which is customer-friendly to use.
At the same time, Cox charges more for its TV packages than you will find with other providers. Adding more concern is the fact its customer support is well below par relative to other companies in its segment.