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Gen Mobile Reviews in 2022

Gen Mobile customer service reviews

Gen Mobile
Average Customer Rating20 User Reviews
User Rating Distribution
5 Stars11
4 Stars4
3 Stars3
2 Stars1
1 Star1
Plans starting at:$10/mo*
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Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 20 user reviews

Great plans, better customer service

Got a great plan with no issues. Customer service is very prompt and helpful. Recommended Gen Mobile to my friends.

Getting what you pay for

No strings attached service that's really affordable. Great for those on a budget.

No issues with service.

I'm having no issues with Gen Mobile. Overall a very good service.

Poor service

Used Gen Mobile for about a year and everything was going smoothly until a couple of months ago. Data no longer came in, but the customer service team was helpful fixing the issue. Unfortunately, it happened again a couple weeks ago. No longer will be using the service.

Sometimes don't get SMS...

The service when it works works well. Sometimes I don't get texts or pictures on my phone though. Wish that would be fixed.

Good price

Good price all around

Worth the price.

Great customer service and great service. Transfer process is really easy. Worth every penny.

Best Service

The signal in my area is so much better compared to other companies. Very pleased with the service.

Coverage isn't the best

The overall coverage could be improved. Sometimes my calls aren't clear enough. Still, the price is really good and can't really be beat.

Service is meh.

Data strength is unreliable. It takes a long while to receive texts.

Gen Mobile review

Pros

  • Good plan selection

  • Very affordable pricing

  • Free unlimited domestic and international texting

  • 15-days free texting if late on bill

Cons

  • No plans for heavy data users

  • No international roaming

Gen Mobile is an MVNO (Mobile Virtual Network Operator), which means that they are a cell phone carrier that is powered by the national T-Mobile network. Gen Mobile offers a variety of cheap prepaid plans to suit most needs.

Powered by the T-Mobile network, they provide access to the same network you're used to, but at half the price.

How does Gen Mobile work?

Gen Mobile is a low cost carrier that offers cheap prepaid cell phone plans to suit almost all your needs.

They are powered by the T-Mobile network and are able to offer cheap cell phone plans as they don't have the same cost as the big wireless companies.

Gen Mobile plans & prices

Gen Mobile unlimited talk & text plan

Gen Mobile SIM Card - Gen Mobile unlimited talk & text planGen Mobile SIM Card - Gen Mobile unlimited talk & text plan
Minutes
Unlimited
Texts
Unlimited
Data
0 GB
Price
$10/mo** Buy 1 month get 1 month free
Powered by:

Gen Mobile unlimited talk & text includes unlimited mins, unlimited texts and 0GB data for only $10 per month. Gen Mobile prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

Gen Mobile 1GB data plan

Gen Mobile SIM Card - Gen Mobile 1GB data planGen Mobile SIM Card - Gen Mobile 1GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
1 GB
Price
$15/mo** Buy 1 month get 1 month free
Powered by:

Gen Mobile 1GB data includes unlimited mins, unlimited texts and 1GB data for only $15 per month. Gen Mobile prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

Gen Mobile 2GB data plan

Gen Mobile SIM Card - Gen Mobile 2GB data planGen Mobile SIM Card - Gen Mobile 2GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
2 GB
Price
$20/mo** Buy 1 month get 1 month free
Powered by:

Gen Mobile 2GB data includes unlimited mins, unlimited texts and 2GB data for only $20 per month. Gen Mobile prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

Gen Mobile 3GB data plan

Gen Mobile SIM Card - Gen Mobile 3GB data planGen Mobile SIM Card - Gen Mobile 3GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
3 GB
Price
$25/mo** Buy 1 month get 1 month free
Powered by:

Gen Mobile 3GB data includes unlimited mins, unlimited texts and 3GB data for only $25 per month. Gen Mobile prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

Gen Mobile 5GB data plan

Gen Mobile SIM Card - Gen Mobile 5GB data planGen Mobile SIM Card - Gen Mobile 5GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
5 GB
Price
$30/mo** Buy 1 month get 1 month free
Powered by:

Gen Mobile 5GB data includes unlimited mins, unlimited texts and 5GB data for only $30 per month. Gen Mobile prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

T-Mobile vs Gen Mobile Plan Comparison

Keep your T-Mobile phone, number & coverage: Save $540 per year

CarrierNetwork Coverage4G/5G DataPriceAnnual Cost
T-MobileT-Mobile 4G & 5GUnltd*$70/mo$840/yr
Gen MobileT-Mobile 4G & 5G3GB$25/mo$300/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$45/mo$540/yr

What network does Gen Mobile use?

Gen Mobile is powered by T-Mobile 4G LTE network. Because T-Mobile offer customers 5G where available, it's something Gen Mobile customers can enjoy too.

Network coverage ratings

NETWORKROOTMETRICSOPENSIGNALOOKLA
Verizon network959.874%
AT&T network939.580%
T-Mobile network878879%

Sources: RootMetrics, OpenSignal, and Ookla.

Gen Mobile features

NetworkT-Mobile
Data Speed5G & 4G LTE
3G NetworkGSM
Mobile Hotspot
Bring Your Phone
Keep Your Number
Credit Check
Customer ServiceMon-Fri 9am-6pm
Money Back GuaranteeYes - 7 days
5G
PrepaidNo - prepaid
Taxes/fees included
VoLTE
WiFi Calling
Visual Voicemail
Multi-line Discounts
Multi-month Discounts
International CallsYes - 101 countries
International Roaming

Gen Mobile phone deals

PhoneStorageNetworkConditionPrice

Is Gen Mobile good?

Yes, Gen Mobile has consistently better customer service than Verizon, AT&T and T-Mobile.

CARRIERTRUSTPILOT USER RATING
Gen Mobile3.4
T-Mobile1.5
Verizon1.9
AT&T1.2

Gen Mobile FAQs

How much does Gen Mobile cost?

Gen Mobile phone plans start at only $10/mo.

Where can I buy Gen Mobile?

You can buy a Gen Mobile SIM card or Gen Mobile cell phone via their website.

Does Gen Mobile have 5G?

Yes, Gen Mobile is powered by the national T-Mobile 5G & 4G LTE wireless network.

Gen Mobile info

Founded2018
Headquarters2627 Manhattan Beach Blvd., Suite 210, Redondo Beach, California 90278
EmployeesNov-50
Customer service(833) 528-1380
Find Cheap Cell Phone Plans in Your Area
Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

Best carrier user ratings
RankCarrierNetwork(s)Avg. rating
1stReach MobileVerizon4.5
2ndGen MobileT-Mobile4.2
3rdUS MobileVerizon & T-Mobile4.1
4thTingT-Mobile & Verizon4.1
5thTelloT-Mobile4.1
6thTwigbyVerizon & Sprint3.9
7thWingAT&T, Verizon & T-Mobile3.5
8thH2O WirelessAT&T3.4
9thGood2Go MobileAT&T & T-Mobile3.4
10thUltra MobileT-Mobile3.3