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TextNow Reviews in 2021

TextNow customer service ratings

Average Customer Rating16 User Reviews
User Rating Distribution
5 Stars5
4 Stars3
3 Stars3
2 Stars2
1 Star3
Plans starting at:$10/mo
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Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 16 TextNow user reviews

How can Free be Negative?

Recently we changed cell phone providers and the new phones we received would not activate. I could not call them because of NO PHONE WORKING...I pulled out my old phone which I have Wifi and downloaded the Textnow app and that is what I have been using to communicate with customer service for the new carrier. As of now Textnow is the ONLY service I have and I am so Thankful for it. I even put it on my laptop so I can talk on that too. I have nothing negative to say for a service that works and is FREE. I am at a point where I am thinking of using Textnow only and getting rid of any cell phone carrier that I have used.

Missed calls

Half the time we receive missed calls even though our phones didn't ring!

Slow and crashing app

The app is very slow to load and it crashes my phone often. The app does work from my PC at least but the mobile version just sucks!

Customer service agents

I've had this service for only a month but I've been enjoying the experience. I've used tech support a few times but every time the agents have been courteous and helpful. Sometimes calls don't come through but overall I'm pleased with Textnow.

Tech support

Tech Support doesn't know anything about their own service. They sent me the wrong sim for my phone but I got micro sim instead of a nano sim. Tried to contact support but they argued I needed a micro sim instead of a nano. Ended up getting a refund. Avoid Textnow like the plague!

Customer service

Textnow has great customer service! My phone stopped working randomly and when I contacted them they were quick to respond and told me to send them the phone. I did as they asked and it only took two days for a replacement to arrive! Such high quality service!

App, service

Awesome app and service. No issues so far.


Good service but needs video calling so I can talk to my family face to face.

Bad reception, awful app

Calls drop and people can barely hear me whenever I stay connected. Incoming calls show up as missed. Texting takes awhile. Terrible app. Don't recommend.


TextNow provides several great services for free but site takes forever to load and even crashes my phone. I would suggest improving the app.

TextNow pros and cons


  • Both GSM and CDMA network options

  • Free Wi-Fi-only plan option

  • Automatically uses Wi-Fi first to save data usage

  • Unlimited 2G data on all plans

  • Unlimited data plan option

  • Taxes & fees included in plan pricing


  • Hotspot use only available on CDMA network

  • Call quality can suffer on non-TextNow phones

TextNow cell phone plans

Unlimited Talk & TextSprintUnltdUnltd0GB$10
2GB DataSprintUnltdUnltd2GB$20

TextNow Specs

Bring Your Phone:Yes
Keep Your Number:Yes
Credit Check:No
Taxes/fees included:Yes
WiFi Calling:Yes
Visual Voicemail:Yes
Multi-line Discounts:Yes
Multi-month Discounts:No
International Roaming:No

TextNow FAQs

What is TextNow?

TextNow is an MVNO that offers cheap prepaid cell phone plans.

Is TextNow any good?

If you're looking for cheap cell phone service without compromising coverage, TextNow will help you cut your phone bill significantly.

What cell towers does TextNow use?

TextNow operates on the nationwide Sprint 4G LTE & 5G network.

How much does TextNow cost?

TextNow offers a range of cheap cell phone plans starting at $10 per month.

TextNow Info

Headquarters:1 Sutter Street, Suite 800, San Francisco, CA, 94104
Employees:51 - 200
Customer Service:(226) 476-1578
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
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