TextNow Customer Reviews

I have used the Textnow App on my iphone, and computer with great call quality. I decided to buy Textnow's Sim Card for free national calling and texting service without being connected to wifi. I got the Sim card less than a week after ordering and followed the instructions. It said I had 4G service, but the phone service didn't work. I went to the website and chatted with the tech support team. They were very helpful and were able to get my free national calling and texting sim card to work on my iphone 12 pro max. The tech support was excellent in terms of being helpful, the phone with tech support took approx 10 maybe 15 minutes including waiting in Que which is reasonable especially for a free service. I got exactly what was advertised by Textnow. I would highly recommend the service (both mobile, desktop or via Sim card). I can go back and forth between Verizon's and Textnow's sim cards.

Don't use this app for anything you want to keep - they may suspend your account for no reason at any time with no explanation and no way to get the account or the data back. Actually encourages people to use it only for bad purposes since it can't be taken seriously.

Recently we changed cell phone providers and the new phones we received would not activate. I could not call them because of NO PHONE WORKING...I pulled out my old phone which I have Wifi and downloaded the Textnow app and that is what I have been using to communicate with customer service for the new carrier. As of now Textnow is the ONLY service I have and I am so Thankful for it. I even put it on my laptop so I can talk on that too. I have nothing negative to say for a service that works and is FREE. I am at a point where I am thinking of using Textnow only and getting rid of any cell phone carrier that I have used.

Half the time we receive missed calls even though our phones didn't ring!

The app is very slow to load and it crashes my phone often. The app does work from my PC at least but the mobile version just sucks!

I've had this service for only a month but I've been enjoying the experience. I've used tech support a few times but every time the agents have been courteous and helpful. Sometimes calls don't come through but overall I'm pleased with Textnow.

Tech Support doesn't know anything about their own service. They sent me the wrong sim for my phone but I got micro sim instead of a nano sim. Tried to contact support but they argued I needed a micro sim instead of a nano. Ended up getting a refund. Avoid Textnow like the plague!

Textnow has great customer service! My phone stopped working randomly and when I contacted them they were quick to respond and told me to send them the phone. I did as they asked and it only took two days for a replacement to arrive! Such high quality service!

Awesome app and service. No issues so far.

Good service but needs video calling so I can talk to my family face to face.