Ting Customer Reviews

If you get a sim and open an account and all goes well, and never have to work with support, this is a cheap service, however, if anything goes off the simple process, then they are absolutely worthless and extremely frustrating. They say fix it but will not tell you what or how. Their emails to not get through and I had an IT professional attempt to research but could not find their problem. I opened one account and then attempted to open a second using the last model iPhone and it locked up both accounts for days their security person was to call in one hour and then after two hours of waiting they said 1-2 days however they never called and they told a new carrier that they would never reactivate the account. Would never attempt to start a new account with Ting Mobile, that is NEVER. Run do not walk away!

never got service at home and they never fixed this. horrendous customer service. data is unbelievably expensive. awful coverage- lots of places no service. they also charged me for a full month when I quit them 2 weeks into a billing cycle. stay away!!!!!!

Their Sim Card never worked right in my daughter's phone despite several attempts to resolve the issue. I canceled the service, and confirmed with them I wouldn't be billed further, but they continued billing me after the service was canceled, and refused to refund the difference.

Ting, only lets you make a change in small window that is not related to your billing cycle. So that will be stuck paying for the same plan for another month.

Been a customer for 4 or so years. Used to be able to call support and talk to a person within a minute or 2. In the last couple years in been getting worse. Started taking 5 minutes then 10 then 20. Called a few days ago and took almost 30. After the 10 seconds it took for them to answer my question I called about I asked why the time to talk to someone is totally unexpectable. There response was something like "With a fast growing company this happens". My response was to then hire more people. There was no response for that.

What ting does well is the help you'll get once you get to someone. Friendly and they speak American English.

Sim card was delivered quickly. Activating was a snap and I have no issues with the service.

My data is cheaper now and I see no difference in quality. Very happy with the experience.

Ting's very easy to switch to. And they have real customer support. I'm also happy with their affordable prices. I save so much more money with Ting.

Do not support eSim in any way.

It's the cheapest phone service I've ever used and they offer so much like high quality customer service and amazing coverage. I feel like I'm in good hands with Ting.