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Ting Mobile Reviews in 2021

Ting Mobile customer service ratings

Ting
Average Customer Rating 37 User Reviews
User Rating Distribution
5 Stars 20
4 Stars 5
3 Stars 3
2 Stars 3
1 Star 6
Plans starting at: $10/mo*
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Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 37 Ting Mobile user reviews

The set up is horrible, took me 2 hour

Set up this, was nightmare 1 hour, and no connection, needed to wait for next day to get a call out, second the price structure is confusing I pay $6.00 first then they will send a new SIM card for the plans, you get $30.00 free, but next day the price is $12.00 so now is double, 1 txt message and 7 calls later, I have no idea, what’s going on no real point of reference, just pay this price, now I was thinking I had a plan $25.00 for 5 GB, NOPE I called service they told me you need to wait for new SIM card, so let me understand, what a hell is the first one, they guy says for Activation, wait a minute an other SIM, well I can go forward........ in short I canceled right away is to complicate, I done other companies, and mostly why in my area with moving, I had no connection, but this complicate it was not, for me is this the way put SIM card, Call Number, Activate, go Online buy Plan, that’s it. No I don’t recommend.

Bogus charges.

Every month Ting charged us $10 for data usage although we never downloaded data, ever. We use our landline almost exclusively, our cell phones are used for very short messages between the two of us, maybe 10 min. a month between the two of us. We were charged for 122 min last billing cycle. Sometimes, once or maybe twice a month I might make a phone call while sitting in the room where my phone is connected to my wifi (according to the phone symbol) Ting claimed data charge was because somehow, with perfect timing, wifi was interrupted and the call was switched to Ting service which cost us $10! Balony! Look further for a cell service provider. Ting stinks.

Price, customer service, value

Great customer service and amazing value. Ting is also less than half the price!

Inexpensive

Give Ting a try, you might like it. It's good for those that don't use their phones much. It runs on T-Mobile and is reasonably low-cost so long as you aren't a heavy user.

No service

Ting is pretty crappy. Get no service no matter what SIM I was sent.

Value

Great value for the price. Happy that I can pay for what I use for so much less.

Connecitivity, app, customer service

They're not terrible but they're pretty bad for a service. Connectivity is sporadically good at best and there is some latency with sending and receiving text messages. Overall pricing structure could be a tad more flexible. App is pretty garbage. Getting a hold of any customer representative will take awhile.

Great savings

I'm saving hundreds of dollars by using Ting! So happy we switched!

Inexpensive if you don't use much

Ting is really inexpensive as long as you don't use much. Customer service is also amazing - helpful, polite, and available 24/7.

Prices

Account setup could have been easier. But prices are good.

Ting pros and cons

Pros

  • Simple plans for light phone users

  • Customer service

  • Nationwide LTE and 5G coverage

  • Good selection of handsets

Cons

  • Not for the data hungry user

Ting cell phone plans

Plan

Network

Minutes

Texts

Data

Price

Unlimited Talk & Text

T-Mobile & Verizon

Unltd

Unltd

0GB

$10** $5 extra per GB

1GB Data

T-Mobile & Verizon

Unltd

Unltd

1GB

$15

5GB Data

T-Mobile & Verizon

Unltd

Unltd

5GB

$20** $5 Off for 6 Months

Unlimited Data

T-Mobile & Verizon

Unltd

Unltd

Unltd

$25** $20 Off for 3 Months

12GB Data

T-Mobile & Verizon

Unltd

Unltd

12GB

$30** $5 Off for 6 Months

T-Mobile vs Ting Plan Comparison

Keep your T-Mobile phone, number & coverage: Save $570 per year

Carrier

Network Coverage

4G LTE Data

Price

Annual Cost

T-Mobile

T-Mobile 4G LTE

Unltd*

$70/mo

$840/yr

Ting

T-Mobile 4G LTE

5GB

$25/mo

$270/yr

*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$45/mo$570/yr

Ting Specs

Network:

T-Mobile & Verizon

Technology:

CDMA & GSM

3G Bands:

1700/2100MHz

4G LTE Bands:

1700/2100MHz

Bring Your Phone:

Yes

Keep Your Number:

Yes

Contract:

Yes

Credit Check:

No

5G:

Yes

Prepaid:

Yes

Taxes/fees included:

No

VoLTE:

Yes

WiFi Calling:

Yes

Visual Voicemail:

Yes

Multi-line Discounts:

No

Multi-month Discounts:

No

International Roaming:

Yes

Ting FAQs

What is Ting?

Ting is an MVNO that offers cheap prepaid cell phone plans.

Is any good?

If you're looking for cheap cell phone service without compromising coverage, Ting will help you cut your phone bill significantly.

What cell towers does Ting use?

Ting operates on the nationwide T-Mobile & Verizon 4G LTE & 5G networks.

How much does Ting cost?

Ting offers a range of cheap cell phone plans starting at $10 per month.

Ting Info

Founded:

2012

Headquarters:

800D Louisville Street Starkville, MS 39759

Employees:

51-200

Customer Service:

(855) 846-4389

How would you rate Ting?
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Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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