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Ting Mobile Reviews in 2022

Ting Mobile customer service reviews

Ting
Average Customer Rating57 User Reviews
User Rating Distribution
5 Stars37
4 Stars6
3 Stars4
2 Stars3
1 Star7
Plans starting at:$10/mo*
View Plans

Read 57 user reviews

support getting worse

Been a customer for 4 or so years. Used to be able to call support and talk to a person within a minute or 2. In the last couple years in been getting worse. Started taking 5 minutes then 10 then 20. Called a few days ago and took almost 30. After the 10 seconds it took for them to answer my question I called about I asked why the time to talk to someone is totally unexpectable. There response was something like "With a fast growing company this happens". My response was to then hire more people. There was no response for that.

What ting does well is the help you'll get once you get to someone. Friendly and they speak American English.

A good job by Ting

Sim card was delivered quickly. Activating was a snap and I have no issues with the service.

Seamless service

My data is cheaper now and I see no difference in quality. Very happy with the experience.

Awesome service with a personable spin

Ting's very easy to switch to. And they have real customer support. I'm also happy with their affordable prices. I save so much more money with Ting.

Does not support smart watch.

Do not support eSim in any way.

The most inexpensive

It's the cheapest phone service I've ever used and they offer so much like high quality customer service and amazing coverage. I feel like I'm in good hands with Ting.

So easy to switch to

They're quick and responsive, very kind. It always feels nice talking to someone who cares.

Trash cell phone company.

They have the benefit of offering subpar t-mobile service. If that was not bad enough they have found a way to offer the worst customer service in the industry. Rest assured that if you would like to be treated like you and your time does not matter they will spend two to three weeks giving you the special attention you need each and every time change your phone plan.

Very helpful

Ting has been a great experience. Dealing with customer service has been a blessing. The reps are very nice about handling problems I might have and they're always knowledgeable.

Easy to set up

The instructions of setting up my phone were easy to follow. Selecting a plan is also easy. I really like how flexible their plans are. A+ service.

Ting Mobile review

Pros

  • Simple plans for light phone users

  • Customer service

  • Nationwide LTE and 5G coverage

  • Good selection of handsets

Cons

  • Not for the data hungry user

Ting is an MVNO (Mobile Virtual Network Operator), which means that they are a cell phone carrier that is powered by the national T-Mobile & Verizon networks. Ting offers a variety of cheap prepaid plans to suit most needs.

Powered by the T-Mobile & Verizon networks, they provide access to the same network you're used to, but at half the price.

How does Ting work?

Ting is a low cost carrier that offers cheap prepaid cell phone plans to suit almost all your needs.

They are powered by the T-Mobile & Verizon network and are able to offer cheap cell phone plans as they don't have the same cost as the big wireless companies.

Ting plans & prices

Ting SIM Card - Ting unlimited talk & text planTing SIM Card - Ting unlimited talk & text plan
Minutes
Unlimited
Texts
Unlimited
Data
0 GB
Price
$10/mo** $5 extra per GB
Powered by:

Ting unlimited talk & text includes unlimited mins, unlimited texts and 0GB data for only $10 per month. Ting prepaid phone plans offer wireless coverage on the T-Mobile & Verizon 4G LTE and 5G networks.

Ting SIM Card - Ting 1GB data planTing SIM Card - Ting 1GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
1 GB
Price
$15/mo
Powered by:

Ting 1GB data includes unlimited mins, unlimited texts and 1GB data for only $15 per month. Ting prepaid phone plans offer wireless coverage on the T-Mobile & Verizon 4G LTE and 5G networks.

Ting SIM Card - Ting 5GB data planTing SIM Card - Ting 5GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
5 GB
Price
$20/mo** $5 Off for 6 Months
Powered by:

Ting 5GB data includes unlimited mins, unlimited texts and 5GB data for only $20 per month. Ting prepaid phone plans offer wireless coverage on the T-Mobile & Verizon 4G LTE and 5G networks.

Ting SIM Card - Ting unlimited data planTing SIM Card - Ting unlimited data plan
Minutes
Unlimited
Texts
Unlimited
Data
Unlimited
Price
$25/mo** $20 Off for 3 Months
Powered by:

Ting unlimited data includes unlimited mins, unlimited texts and unlimited data for only $25 per month. Ting prepaid phone plans offer wireless coverage on the T-Mobile & Verizon 4G LTE and 5G networks.

Ting SIM Card - Ting 12GB data planTing SIM Card - Ting 12GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
12 GB
Price
$30/mo** $5 Off for 6 Months
Powered by:

Ting 12GB data includes unlimited mins, unlimited texts and 12GB data for only $30 per month. Ting prepaid phone plans offer wireless coverage on the T-Mobile & Verizon 4G LTE and 5G networks.

T-Mobile vs Ting Plan Comparison

Keep your T-Mobile phone, number & coverage: Save $570 per year

CarrierNetwork Coverage4G/5G DataPriceAnnual Cost
T-MobileT-Mobile 4G & 5GUnltd*$70/mo$840/yr
TingT-Mobile 4G & 5G5GB$25/mo$270/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$45/mo$570/yr

What network does Ting use?

Ting is powered by T-Mobile & Verizon 4G LTE networks. Because T-Mobile & Verizon offer customers 5G where available, it's something Ting customers can enjoy too.

Network coverage ratings

NETWORKROOTMETRICSOPENSIGNALOOKLA
Verizon network959.874%
AT&T network939.580%
T-Mobile network878879%

Sources: RootMetrics, OpenSignal, and Ookla.

Ting features

NetworkT-Mobile & Verizon
Data Speed5G & 4G LTE
3G NetworkCDMA & GSM
Mobile Hotspot
Bring Your Phone
Keep Your Number
Credit Check
Customer Service24/7
Money Back Guarantee
5G
PrepaidNo - prepaid
Taxes/fees included
VoLTE
WiFi Calling
Visual Voicemail
Multi-line Discounts
Multi-month Discounts
International CallsYes - Includes 60 countries
International Roaming

Ting phone deals

PhoneStorageNetworkConditionPrice
Apple iPhone SE64GBVerizonNew$399
Apple iPhone 1164GBVerizonNew$499
Apple iPhone 13 mini128GBVerizonNew$729
Apple iPhone 12 mini64GBVerizonNew$729
Apple iPhone 1264GBVerizonNew$729
Apple iPhone 13128GBVerizonNew$829
Apple iPhone 13 Pro128GBVerizonNew$999
Apple iPhone 13 Pro Max128GBVerizonNew$1,099

Is Ting good?

Yes, Ting has consistently better customer service than Verizon, AT&T and T-Mobile.

CARRIERTRUSTPILOT USER RATING
Ting2.4
T-Mobile1.5
Verizon1.9
AT&T1.2

Ting FAQs

How much does Ting cost?

Ting phone plans start at only $10/mo.

Where can I buy Ting?

You can buy a Ting SIM card or Ting cell phone via their website.

Does Ting have 5G?

Yes, Ting is powered by the national T-Mobile & Verizon 5G & 4G LTE wireless networks.

Ting info

Founded2012
Headquarters800D Louisville Street Starkville, MS 39759
Employees51-200
Customer service(855) 846-4389
Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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