Frontier Internet Reviews

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Frontier Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star9 User Reviews

User Rating Distribution

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1 Star2 Star3 Star4 Star5 StarNot Recommendedi have nothing good to say right nowcustomer service is absolutely is terrible

can not talk to a live person its all automated. then when it says wait to talk to a rep its a 45 minute wait time

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1 Star2 Star3 Star4 Star5 StarNot RecommendedThat they are likely headed for bankruptcyLiterally everything else

Look anywhere online...other than this shill site, and you will see Frontier is a dumpster fire. I've been with Frontier since they took over our Verizon Fios in 2016. Prior to the takeover by Frontier, we loved our Verizon Fios internet and TV packages. However, once Frontier took over it has been nothing but grief and aggravation. In addition to the world's rudest, least responsive, and most inept customer service (nearly every customer service call we made had to be handed up to a supervisor who invariably turned out to be surly, self-important, and inflexible); Frontier repeatedly messed up our channel packages, charged us for channels we never received, gave us internet at much slower speeds than we were paying for, outrageously and repeatedly jacked the rates for our internet and TV packages (now over $200 /month for basic channel package and 100/100 internet), charged us full boat monthly rent for outdated and malfunctioning cable boxes and wifi modem, and refused to update our outdated equipment without charging us - all while offering new customers deals at less than half what we were paying as long-term customers. Today we'd finally had it and cancelled all services from Frontier. Despite the fact that we were less than a week into the new billing month, Frontier refused to prorate our service and return the unused portion of our payment. "John" at Frontier informed us that Frontier changed our contract, which allowed for such refunds, by placing some small print on our bill back in 2017. Without a doubt, Frontier is the worst all-around service provider I have ever dealt with in any category. If I had stock in this company, I would dump it as fast as I could. There is no way a company run like this can survive its competition in a world where over 60% of adults 18-35 stream their content and have no use for cable TV.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedCan't think of oneCharge DSL "Processing" (cancellation fee)

I had DSL and Frontier kept raising prices so I called and cancelled (10+ years customer). They are charging me a $9.99 "processing" fee to cancel saying it's not a cancellation fee but of course it is. After over 10 years of loyalty, I pay a cancellation fee? Ridiculous! They wouldn't budge at all.

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1 Star2 Star3 Star4 Star5 StarRecommendedComplaints RepsUnreliable service

Since moving to Frontier internet I have had numerous issues with the internet connection and have complained twice to them about this with nothing being done. Last week a rep contacted me and have so far fixed the issues and apologised for the service I've recieved so far.

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1 Star2 Star3 Star4 Star5 StarRecommendedComplaints RepsUnreliable service

Since moving to Frontier internet I have had numerous issues with the internet connection and have complained twice to them about this with nothing being done. Last week a rep contacted me and have so far fixed the issues and apologised for the service I've recieved so far.

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1 Star2 Star3 Star4 Star5 StarRecommendedReliable internet serviceNone

When Frontier took over my service a year ago a was worried, but the service has been fantastic. Have a great tech support for any problems but have found my internet and phone service to be great.

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1 Star2 Star3 Star4 Star5 StarRecommendedGreat customer serviceOccasional outages

My internet service had been with Frontier for years until I moved. There used to be occasional outages, but the customer support is also fantastic

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1 Star2 Star3 Star4 Star5 StarRecommendedReliable internet serviceNone

When Frontier took over my service a year ago a was worried, but the service has been fantastic. Have a great tech support for any problems but have found my internet and phone service to be great.

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1 Star2 Star3 Star4 Star5 StarRecommendedGreat customer serviceOccasional outages

My internet service had been with Frontier for years until I moved. There used to be occasional outages, but the customer support is also fantastic

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