Frontier Reviews

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Frontier User Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star24 User Reviews

User Rating Distribution

5 Stars2
4 Stars3
3 Stars2
2 Stars0
1 Star17
0 Stars0
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1 Star2 Star3 Star4 Star5 StarNot RecommendedFrontier sucks! Look elsewhere.Everything!

Worst experience ever!

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1 Star2 Star3 Star4 Star5 StarNot RecommendedI hope this isn't their bestHold > 10 min. Then hung up on

On hold > 10 minutes to be told Frontier doesn't service my area after they finally understood I only wanted a landline phone, no internet or cable. Then I was hung up on. Unacceptable service!!!

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNothingLack of respect for customers.

charged me $10 to cancel my service. Made me wait 3 weeks to get my final bill, then when it was 7 days late while I was disputing the total, the turned it in to collection and disabled my login. Crooks!! Now they just hang up on me.

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1 Star2 Star3 Star4 Star5 StarNot Recommendeddo you really need to askworst thing about Frontier, they exist.

they are slower than dial up...really, no really.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNothingDo not give you the internet that is promised

I had to give up a job that I loved working from home because of the poor internet they provide.

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1 Star2 Star3 Star4 Star5 StarNot Recommendednothingconstant outages / price jacking

internet goes out without fail at least twice a year, takes 1-3 weeks and countless calls to get issue resolved - all while being treated horribly be "customer service". And do you think they pro rate the bill for the number of days THEIR service wasn't working? Hell No!

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1 Star2 Star3 Star4 Star5 StarNot Recommendednot a damn thingthey turn off dns server to send a modem

it has been the worst experience.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNothing..absolutely NOTHING!Rates, Speed, and Reliability

Where do I begin? When Verizon was our carrier..zero problems! Frontier? Nothing but an overpaid letdown! Twice I've bought faster service, only to be told by the service tech that my area doesn't provide anything faster and I lost my "locked in rate" of $34.99/mo. So now I pay $54.99 for the same shitty service! And if you pay online and you're late by 2 days while your payment is processing, they slap you with a $9.99 fee but when you don't have internet service because their network is down or whatever malarkey they text you..you don't get any credit for that! Believe me, first provider that I can get internet service from, I'm dumping this joke of a company!

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1 Star2 Star3 Star4 Star5 StarNot RecommendedLandline?? I was doing great with ATTThey keep raising price to old customers.

They can't answer simple questions; they keep transferring my chat sessions to other departments that don't know the answer to my questions either. I will cancel my service with them and I will get penalized by them, with a fee, for exercising my rights to cancel a subscription or contract. They took over ATT and started behaving like a dictatorship or a communist state where customers don't have any rights to fight back.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedI don't have it.Decided not to get it based upon the reviews.

Web site is unorganized and lacks meaningful information for the most part.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedDon't knowPhone number to call doesn't accept calls

Ridiculous. I'm looking for new service. Both options on the phone tree said they couldn't help and not to call back.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNothing!Customer Service/Pricing

I haven't even had Frontier for two weeks and have already made 9 phone calls to them about problems - either with services promised (by a door to door rep ~ yes, I should have known better), in home equipment (only have two TVs and one runs on Ruku), voicemail, channel lineup promised. Called again today to check pricing on upgrading my channel package. Was told I could now get 1gb internet speed with the Ultimate triple play package...For $321.00 per month, plus taxes and fees! You have got to be kidding me!

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1 Star2 Star3 Star4 Star5 StarNot Recommendedthey existthey exist

they raise rates more often than a teenage boy gets excited.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedExpensiveCustomer service

Signed up on 7/1/19 for $54 a month and was promised $100 gift card and Amazon Prime free for a year. Had to wait 9 days for a technician to come set it up... After set up I found out Amazon Prime did not come free. Then I received a call from their sales team, a week after the service was finally set up and working, that I could upgrade for FREE to faster service. That was not true either, my bill increased and when I called in about this, they completely shut off my original internet service, leaving me with nothing. They said they would come back out for 10 days to re-setup the service but the faster internet I was promised for FREE (which wasn't) was not even available in my neighborhood!

This Company is the most disorganized company I've ever dealt with, causing their customer service to be the absolute worst, I've ever dealt with.

I canceled and can only imagine what kind of fees they are going to try to charge me with.

I spent a combined 81/2 hours on the phone and on hold with them, I will never get back. They also drilled a hole in my wall when they set up the internet so I also have that to remember this terrible experience.

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1 Star2 Star3 Star4 Star5 StarRecommendedFrontier internet PackageOffers

Experience secure and fast internet with frontier internet plans. https://www.frontier-internet.net

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1 Star2 Star3 Star4 Star5 StarNot Recommendedi have nothing good to say right nowcustomer service is absolutely is terrible

can not talk to a live person its all automated. then when it says wait to talk to a rep its a 45 minute wait time

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1 Star2 Star3 Star4 Star5 StarNot RecommendedThat they are likely headed for bankruptcyLiterally everything else

Look anywhere online...other than this shill site, and you will see Frontier is a dumpster fire. I've been with Frontier since they took over our Verizon Fios in 2016. Prior to the takeover by Frontier, we loved our Verizon Fios internet and TV packages. However, once Frontier took over it has been nothing but grief and aggravation. In addition to the world's rudest, least responsive, and most inept customer service (nearly every customer service call we made had to be handed up to a supervisor who invariably turned out to be surly, self-important, and inflexible); Frontier repeatedly messed up our channel packages, charged us for channels we never received, gave us internet at much slower speeds than we were paying for, outrageously and repeatedly jacked the rates for our internet and TV packages (now over $200 /month for basic channel package and 100/100 internet), charged us full boat monthly rent for outdated and malfunctioning cable boxes and wifi modem, and refused to update our outdated equipment without charging us - all while offering new customers deals at less than half what we were paying as long-term customers. Today we'd finally had it and cancelled all services from Frontier. Despite the fact that we were less than a week into the new billing month, Frontier refused to prorate our service and return the unused portion of our payment. "John" at Frontier informed us that Frontier changed our contract, which allowed for such refunds, by placing some small print on our bill back in 2017. Without a doubt, Frontier is the worst all-around service provider I have ever dealt with in any category. If I had stock in this company, I would dump it as fast as I could. There is no way a company run like this can survive its competition in a world where over 60% of adults 18-35 stream their content and have no use for cable TV.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedCan't think of oneCharge DSL "Processing" (cancellation fee)

I had DSL and Frontier kept raising prices so I called and cancelled (10+ years customer). They are charging me a $9.99 "processing" fee to cancel saying it's not a cancellation fee but of course it is. After over 10 years of loyalty, I pay a cancellation fee? Ridiculous! They wouldn't budge at all.

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1 Star2 Star3 Star4 Star5 StarRecommendedComplaints RepsUnreliable service

Since moving to Frontier internet I have had numerous issues with the internet connection and have complained twice to them about this with nothing being done. Last week a rep contacted me and have so far fixed the issues and apologised for the service I've recieved so far.

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1 Star2 Star3 Star4 Star5 StarRecommendedComplaints RepsUnreliable service

Since moving to Frontier internet I have had numerous issues with the internet connection and have complained twice to them about this with nothing being done. Last week a rep contacted me and have so far fixed the issues and apologised for the service I've recieved so far.

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1 Star2 Star3 Star4 Star5 StarRecommendedReliable internet serviceNone

When Frontier took over my service a year ago a was worried, but the service has been fantastic. Have a great tech support for any problems but have found my internet and phone service to be great.

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1 Star2 Star3 Star4 Star5 StarRecommendedGreat customer serviceOccasional outages

My internet service had been with Frontier for years until I moved. There used to be occasional outages, but the customer support is also fantastic

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1 Star2 Star3 Star4 Star5 StarRecommendedReliable internet serviceNone

When Frontier took over my service a year ago a was worried, but the service has been fantastic. Have a great tech support for any problems but have found my internet and phone service to be great.

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1 Star2 Star3 Star4 Star5 StarRecommendedGreat customer serviceOccasional outages

My internet service had been with Frontier for years until I moved. There used to be occasional outages, but the customer support is also fantastic

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Frontier Specs & Info

Frontier Specs

Services:Internet/Landline/TV
States Covered:29 states
Population Covered:33.5M
Connection Type:DSL & Fiber
Internet Speeds:6Mbps - 1,000Mbps (varies by area)
Modem:Included
Data Caps:None
TV Channels:230+
On Demand Library:150,000+
4K Channels:No
Contract:None

Frontier Company Info

Company Name:Frontier Communications
Founded:1935
Headquarters:3 High Ridge Park, Stamford, CT 06905
Employees:10,000+
Customer Service:Mon. - Fri., 8am - 9pm Sat., 8am - 8pm EST
Website:https://frontier.com/
Wikipedia:https://en.wikipedia.org/wiki/Frontier_Communications
Facebook:https://www.facebook.com/FrontierCorp/
Twitter:https://twitter.com/FrontierCorp

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Call Frontier Now: (888) 475-7478