If you live in New York, New Jersey, or Connecticut, finding a reliable internet service shouldn't be a chore.
Luckily, you have options, as Optimum services your area, but it's competing with a wide variety of service providers like Verizon FiOS, Charter Spectrum Internet, and more. Of course, there is so much information to go through for each internet service provider that it may become difficult to absorb.
That's why we're here. We've gone ahead and compiled the important data, molding it all into a comprehensive guide that is easy to digest. Inside this guide to Optimum internet plans, you'll find information on the available high-speed internet packages, the services and features, the bundles, the tri-state area availability, the customer service, and more.
Hopefully, by the end of this guide, you'll be able to decide whether or not the tri-state area service provider is right for you.
Comparing Optimum Internet Packages
Optimum internet plans offer much in the way of variety, but these plans come with promotional pricing for only a year. Below is a closer look at each of its package offerings:
- Optimum 10: This Optimum Online plan is perfect for homes with one to two internet devices, as you receive download speeds as fast as 10 Mbps. Other perks of this plan are you get a free smart router, three email accounts and free internet security powered by McAfee.
- Optimum 60: Optimum 60 is perfect for a household of a few people who check email, chat online and stream videos with its download speeds approaching 60 Mbps and upload speeds reaching 25 Mbps. With this choice, you receive a free router and 15 email accounts with 5GB of storage.
- Optimum 100: This plan has download speeds as fast as 100 Mbps and upload speeds as high as 35 Mbps, making it a great option for homes with multiple internet devices operating simultaneously. This plan also allows you to connect up to 15 devices on Optimum's unlimited WiFi access.
- Optimum 200: If you do much in the way of online gaming, Optimum 200 is the plan for you. With download speeds as fast as 200 Mbps and upload speeds approaching 35 Mbps, you have enough speed to play games online without fear of having slow internet connection speeds. Even this tier is faster than what Time Warner Cable currently offers.
- Optimum 300: The second-fastest Optimum Online plan has the capability of delivering download speeds as fast as 300 Mbps and upload speeds reaching 35 Mbps. This makes it a faster option than the high-speed internet plans offered by Time Warner Cable. If you do much online gaming or video conferencing, this is the right choice for you.
- Optimum 400: This is the latest and fastest high-speed internet connection available from the cable company, bringing you download speeds of up to 400 Mbps. Would you like to download humongous files instantly? Want to stop crying "lag" during a multiplayer online match? Then Optimum 400 may be the best bet for you.
You can also purchase Optimum Online services for your business, thanks to Optimum Business. Not only will you receive Optimum Business speeds, but you can turn your business into an Optimum WiFi hotspot, enhance your network capabilities with Optimum Online Static IP service, and more.
Read: Optimum Customer Reviews
Service & Features
Optimum offers high-speed internet service in the tri-state area. As part of its service, you have access to a wide range of speeds, making it a great choice if you want to engage in a variety of online behaviors such as video chat, playing video games online, streaming movies and more.
If you are seeking broadband internet providers with ample WiFi service, Optimum is a great choice to consider. Not only do you receive home WiFi service, where you can access the internet in any room of your home, you have access to Optimum's extensive network of WiFi hotspots.
Currently, it has more than 1.5 million WiFi hotspots nationwide. This means when you leave the comfort of your home, you can still connect to Optimum WiFi service so you don't have to use your cellular data.
Speaking of wireless connections, when you sign up for Optimum's high-speed internet services, you receive its Smart Router. What makes this router special is it becomes your home's WiFi hub, where you can connect all your internet devices wirelessly. Furthermore, Optimum upgrades its software regularly so you'll have the most up to date technology for faster internet speeds and better security.
Security is another focal point of Optimum's internet service. As a customer, you receive access to internet protection powered by McAfee. With this protection, you can browse the internet with confidence knowing you have the latest security tools working to keep your information protected.
In addition, you can install the security software on up to 20 internet devices such as your smartphones, tablets, and PCs. Perks of this benefit include:
- Data encryption
- Device Protection
- File Shredder
One aspect of the security package families will enjoy the most is the parental control feature, as it allows parents to monitor what their children do online. In addition, it also offers instant messaging monitoring and controls so you can restrict the type of content you don't want your children to view online.
You can learn more about how to setup parental controls here.
Lastly, when you sign up for the cable company's cable internet service, you receive access to free email accounts. Depending on your package choice, you could have up to 15 email accounts with 5GB of storage.
This allows you to manage multiple email accounts remotely while having enough storage to store your most important messages.
Overall, Optimum offers a full complement of perks with its internet service from security features to WiFi hotspots to appeal to diverse needs.
How you choose the best plan for you concerns your household's internet use and how many devices you need to connect online. By understanding your home's internet needs and speeds, it allows you to choose a high-speed internet connection that aligns most with your preferences so you don't experience lags in service.
A great way to save on cable internet service to bundle it with other offerings from Optimum such as digital cable (Optimum TV; you can view its channel lineup here) and/or home phone service (Optimum Voice).
To find out how much you can save on Optimum's bundles, you'll want to contact Optimum's customer service. With a bundle, you may be able to lock in the promotional pricing for up to three years. To learn more about Internet and TV bundles, check out our handy guide on the subject.
You'll be able to stream live television or watch On Demand programming on the go thanks to the Optimum App. The Optimum App is included free of charge with your digital cable package. What's also included is Multi-Room DVR.
However, you can also upgrade said Multi-Room DVR to Multi-Room DVR Plus for an additional monthly charge, so you can record up to 15 shows at once. Furthermore, you can use the Optimum App to manage your Multi-Room DVR Plus whenever you're not home.
You can also shop online by first selecting the start shopping tab. This is where you enter your residential address and zip code. If you are in Optimum's service area, you'll move on to select the services and or packages you would like.
What you will discover is that both options are quick so you receive the information you need in an expedited manner. Further, by combining services such as the Optimum Voice home phone service with Optimum internet service and Optimum TV, you have the best chance of saving money since internet service providers like Optimum offer their most competitive pricing on bundles.
Plans & Prices
Optimum delivers a wide range of choices concerning internet speeds for you to choose from. Check to make sure the plans and packages they offer meet your budget and personal needs.
Optimum does have several fees that come with its internet service. For one, it charges a fee of $59.95 for professional installation. This is fee is low when considering that other cable providers like Comcast have a wide range of installation charges depending on your package preferences and location.
At the same time, other providers will offer free installation as part of their promotion or perks when you sign up for eligible services. There's also a modem rental fee of $4.95 which is less than what you will incur with providers like Time Warner Cable, where the fee is $10 monthly.
Deals and Promo Codes
To receive the best internet deals, you want to contact the provider directly to discover any promotions (or promo codes) they have. For Optimum, you'll want to contact its customer service department to find the best price on its internet deals, as these are not available online.
You can also sign up for a bundled package with cable television or home phone, as this is the best way to receive a fair deal on multiple services.
Read More: For more tips on finding internet deals, you should refer to our guide here.
Optimum Customer Support
If you encounter technical issues or have general questions, you can contact Optimum by calling its customer service line or doing the live chat feature. It also has a find your store feature on its website, where, if applicable, you can go to one of its retailers to have your questions addressed in person.
After reading a sampling of customer reviews on the Optimum internet service, the most prevalent problems were inconsistent internet speeds and poor communication from Optimum's service reps. Customers remarked they have had their internet service stop working regularly. While this can happen on occasion, the fact this seems to be such a common issue indicates there might be more persistent problems.
If you have been or are a current Optimum internet customer we would love to hear from you. Feel free to fill out the review section at the bottom of the page to let us and other readers know of your experience.
The American Customer Satisfaction Index states Optimum is one of the best internet providers in terms of customer service. In its study, it ranked Cablevision's Optimum internet with a 69 ranking.
What's more, it received a 13.1 percent increase in satisfaction from 2015 to this year. This shows that while Optimum does have its share of problems, the cable provider is making strides to improve things and its customers are noticing it.
Optimum has a wide variety of internet plans and speeds to meet most household needs, With no-contract plans, there's no risk to try its services to see if it is right for you.
When you sign up for its internet service, you receive an ample array of benefits like internet protection, a free wireless router, access to many Wifi hotspots and email accounts with storage.
With that said, Optimum's small service area of three states means most won't have access to its internet packages. Optimum might not have made our list in our buyer's guide to internet providers, however, you won't regret signing up with them. Of course, make sure to read the reviews and opinions from Optimum customers to get a feel for how the company operates.