• Pros
  • No contract internet plans
  • Access to over 1.5 million WiFi hotspots
  • Bundled services at low prices
  • Customer service improving
  • Cons
  • Service is available only in NJ, CT and NY
  • Customers remarked on inconsistent internet service

Optimum Internet Plans

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If you live in New York, New Jersey, or Connecticut, finding a reliable internet service shouldn't be a chore. Luckily, you have options, as Optimum services your area. Here is a detailed look at its internet service, and all the other perks you receive through it.

Optimum Internet Service

Optimum offers high-speed internet service in the tri-state area. As part of its service, you have access to a wide range of speeds, making it a great choice if you want to engage in a variety of online behaviors such as video chat, playing video games online, streaming movies and more.

If you are seeking broadband internet providers with ample WiFi service, Optimum is a great choice to consider. Not only do you receive home WiFi service, where you can access the internet in any room of your home, you have access to Optimum's extensive network of WiFi hotspots. Currently, it has more than 1.5 million WiFi hotspots nationwide. This means when you leave the comfort of your home, you can still connect to Optimum WiFi service so you don't have to use your cellular data.

Speaking of wireless connections, when you sign up for Optimum's internet services, you receive its Smart Router. What makes this router special is it becomes your home's WiFi hub, where you can connect all your internet devices wirelessly. Furthermore, Optimum upgrades its software regularly so you'll have the most up to date technology for faster internet speeds and better security.

Security is another focal point of Optimum's internet service. As a customer, you receive access to internet protection powered by McAfee. With this protection, you can browse the internet with confidence knowing you have the latest security tools working to keep your information protected. In addition, you can install the security software on up to 20 internet devices such as your smartphones, tablets, and PCs. Perks of this benefit include:

  • Data encryption
  • Anti-virus/Anti-Spyware
  • Firewall
  • Device Protection
  • File Shredder

One aspect of the security package families will enjoy the most is the parental control feature, as it allows parents to monitor what their children do online. In addition, it also offers instant messaging monitoring and controls so you can restrict the type of content you don't want your children to view online. You can learn more about the general setting up of parental controls here.

Lastly, when you sign up for Optimum's internet service, you receive access to free email accounts. Depending on your package choice, you could have up to 15 email accounts with 5GB of storage. This allows you to manage multiple email accounts remotely while having enough storage to store your most important messages.

Overall, Optimum offers a full complement of perks with its internet service from security features to WiFi hotspots to appeal to diverse needs.

Optimum Internet Packages

Optimum offers much in the way of variety as it pertains to its internet packages. Below is a closer look at each of its package offerings:

  • Optimum 10: This plan is perfect for homes with one to two internet devices, as you receive download speeds as fast as 10 Mbps. Other perks of this plan are you get a free smart router, three email accounts and free internet security powered by McAfee.
  • Optimum 60: Optimum 60 is perfect for a household of a few people who check email, chat online and stream videos with its download speeds approaching 60 Mbps. With this choice, you receive a free router and 15 email accounts with 5GB of storage.
  • Optimum 100: This plan has download speeds as fast as 100 Mbps, making it a great option for homes with multiple internet devices operating simultaneously. This plan also allows you to connect up to 15 devices on Optimum's unlimited WiFi access.
  • Optimum 200: If you do much in the way of online gaming, Optimum 200 is the plan for you. With download speeds as fast as 200 Mbps and upload speeds approaching 35 Mbps, you have enough speed to play games online without fear of having slow connection speeds.
  • Optimum 300: The fastest plan by Optimum has the capability of delivering download speeds as fast as 300 Mbps. This makes it a faster option than plans offered by Time Warner Cable. If you do much online gaming or video conferencing, this is the right choice for you.

Related: The Best Internet for Gaming

Optimum Internet Speeds

How you choose the best plan for you concerns your household's internet use and how many devices you need to connect online. By understanding your home's internet needs and speeds, it allows you to choose a plan that aligns most with your preferences so you don't experience lags in service.

Optimum Internet Bundles

A great way to save on internet service to bundle it with other offerings from Optimum such as cable television and/or home phone service. To find out how much you can save on bundles, you'll want to contact Optimum's customer service. To learn more about Internet and TV bundles, check out our handy guide on the subject.

You can also shop online by first selecting the start shopping tab. This is where you enter your residential address and zip code. If you are in Optimum's service area, you'll move on to select the services and or packages you would like.

What you will discover is that both options are quick so you receive the information you need in an expedited manner. Further, by combining services, you have the best chance of saving money since providers like Optimum offer their most competitive pricing on bundles.

Related: The Best Cable TV Providers

Optimum Internet Availability

To find local internet providers, which you can learn more about here, the best course of action is to identify which companies match your needs then visit their website. In the case of Optimum, it only services three states. However, if you live in those three states, you can verify if you are eligible for internet service by visiting its website and selecting the start shopping tab. After entering your address, it will notify you if you are in its service area. You can also find this information by contacting its customer service department.

Optimum Internet Plans and Prices

Optimum delivers a wide range of choices concerning internet speeds for you to choose from. Check to make sure the plans and packages they offer meet your budget and personal needs.

Optimum does have several fees that come with its internet service. For one, it charges a fee of $59.95 for professional installation. This is fee is low when considering that other providers like Comcast have a wide range of installation charges depending on your package preferences and location.

At the same time, other providers will offer free installation as part of their promotion or perks when you sign up for eligible services. There's also a modem rental fee of $4.95 which is less than what you will incur with providers like Time Warner Cable, where the fee is $10 monthly.

Optimum Internet Support

If you encounter technical issues or have general questions, you can contact Optimum by calling its customer service line or doing the live chat feature. It also has a find your store feature on its website, where, if applicable, you can go to one of its retailers to have your questions addressed in person.

After reading a sampling of customer reviews on Optimum the most prevalent problems were inconsistent internet speeds and poor communication from Optimum's service reps. Customers remarked they have had their internet service stop working regularly. While this can happen on occasion, the fact this seems to be such a common issue indicates there might be more persistent problems.

If you have been or are a current Optimum internet customer we would love to hear from you. Feel free to fill out the review section at the bottom of the page to let us and other readers know of your experience.

The American Customer Satisfaction Index states Optimum is one of the best internet providers in terms of customer service. In its study, it ranked Cablevision's Optimum internet with a 69 ranking.

What's more, it received a 13.1 percent increase in satisfaction from 2015 to this year. This shows that while Optimum does have its share of problems, it is making strides to improve things and its customers are noticing it.


To receive the best internet deals, you want to contact the provider directly to discover any promotions they have. For Optimum, you'll want to contact its customer service department to find the best price on its internet deals, as these are not available online. You can also sign up for a bundled package with cable television or home phone, as this is the best way to receive a fair deal on multiple services.

Read More: For more tips on finding internet deals, you should refer to our guide here.


Optimum has a wide variety of internet plans and speeds to meet most household needs, With no contract plans, there's no risk to try its services to see if it is right for you. When you sign up for its internet service, you receive an ample array of benefits like internet protection, a free wireless router, access to many Wifi hotspots and email accounts with storage.

With that said, Optimum's small service area of three states means most won't have access to its internet packages. However, if you live in the tri-state area where Optimum services, it's one of the best internet providers available, even if it's not on our list of the best internet providers.

Optimum Internet Plans FAQs

Q What is a smart wireless router?


A smart wireless router is an internet router than can interact with mobile apps. For example, these apps can change router settings, monitor network devices, restrict access to certain web sites, and more.

Q How fast is optimum Ultra 50?


Optimum's Ultra 50 is now the Ultra 60, offering high speed internet with up to 60 Mbps download and 25 Mbps upload speed. You can have up to 15 different email accounts with 5 GB of storage, and sync up to 10 devices to Automatic Wifi Sign-in.

Q How fast is optimum?


Optimum offers a number of packages with competitive internet speeds at a low of 25 Mbps download to a high 300 Mbps download speed at affordable prices.

Q How much does it cost for basic cable and Internet?


Optimum offers two cable and internet bundles. The Optimum 100 and Showtime bundle offers 100 Mbps download speed and the Showtime streaming service starting at $59.95/mo for 1 year. The Optimum Triple Play offers 200 Mbps internet speed, cable TV, and home phone service starting at $89.95/mo for 2 years.

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Optimum Reviews

Average Customer Rating

5 User Reviews

User Rating Distribution

5 Stars 3
4 Stars 2
3 Stars 0
2 Stars 0
1 Star 0
Recommended Everything Nothing


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Recommended Technical support None

Our Optimum connection keep dropping, so after calling tech support who checked from their end for any issues, could not fix it and sent a technician the next day who made a few fixes, changed the modem and all was back up and running within 24 hours. Great service Optimum.

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Recommended Good price and internet speeds Unexperienced Technician

I've never had anything but great customer service and internet speed from Optimum at a very good price!

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Recommended Technical support None

Our Optimum connection keep dropping, so after calling tech support who checked from their end for any issues, could not fix it and sent a technician the next day who made a few fixes, changed the modem and all was back up and running within 24 hours. Great service Optimum.

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Recommended Good price and internet speeds Unexperienced Technician

I've never had anything but great customer service and internet speed from Optimum at a very good price!

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