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If I could give negative stars, I would! They are liars, I can't even go into all the details but they have perfected the bait and switch, they LIE and you get horrible internet. It's impossible to cancel, DON'T DO IT!!!!
I ordered the up to 25 MB package because it was the only option that I had in the area. The speeds were terrible. Running a speed test daily I was averaging 7 MG's upload speed. I needed it for my laptop and for streaming TV. It would stream Netflix barely and Amazon TV not at all. i was very unsatisfied and cancelled the service after 3 months.
Leo the “supervisor” was not respectful. The service lied to us about what it would be capable of.
They take your money and it’s a complete scam. People beware!!!!!! We are out about $500 thanks to these people. It’s worthless. Additionally, they don’t seem to care about people’s hard earned money... instead they make you pay the cancellation fee regardless if you only had it for literally a few days. Again, Don’t trust this service or Leo the “ supervisor”.
Lied about service to get me on a contract. Never delivered on promises and refused to cancel contract without a huge penalty.
equipment went bad and it took over a month for them to fix problem. But they would not credit me for more than 1/3 of the month since they said that was the max credit they can give
I stream movies and browse internet a lot. Have had no major problems. Managing my account online is simple. Just wish it was cheaper.
Data cap sucks . If I could go to Wave or roadrunner I`d be gone.
Signed up for premier plan. 30MB. $100.0 month. Then they stopped offering it. When checking, was advised to keep cause it was best speed available. Then they dropped speed to 7MB in peak hours.
Then they wanted me to take new plan, 30 MB for $150 a month. They are on crack.
Pay for highest pkg. Don't even get half speed.
Service was unreliable. Speeds were slow. I had to purchase two extenders in other to have internet throughout my house. Pricing was exorbitant. I had to pay $10/month to lease their equipment I was locked in a two-year contract. When I canceled because Viasat didn't deliver what it promised to deliver, I had to pay over $300.
I was locked into a two-year contract for unreliable service. I was charged $180 a month for this unsatisfactory service. Their hidden charges included a $10/month lease charge for use of their equipment. I had to pay $283 to cancel the account, even though I canceled because they were not delivering what they promised. Viasat was a disaster!
it is the worst their billing is a nightmare, there setup was bad they had to come back to fix it. they will shut you off in ten days if your payment is late. the service is slow when you go over your data use they say unlimited but its not I say run run stay away from them go somewhere else.
Considering Viasat and called sales to find out which wi-fi standard was utilized by the built-in router. Wow! What a run around. I was first assured that "most" of their hardware used the current AC standard. "Most" being ambiguous, I dug deeper. He then stated it was area and plan dependent. Since the lease price doesn't really vary, this was technically illogical and pressed ahead. He then tried to convince me it was because of the "beams" used in some areas of the country. When I wouldn't bite on that nonsense (satellite beam side and house router are completely separate functions, i.e. no technical reason for them to be linked) and told him I'd call later as it was clear he couldn't answer my question, he said if I would give him the address he could tell me exactly what would be provided. I did and he proceeded to rattle off the modem model and all the wi-fi standards supported, beginning with A and working his way up to N. His patter didn't hesitated at N and if I hadn't been listening. When he finally took a breath I said I didn't hear AC in there anywhere and at this point he admitted they weren't offering an AC router. When I asked why they'd lease an obsolete product, he bristled slightly and said he wouldn't call it obsolete. My counter was a years out of date protocol is obsolete and an obsolete product. I ended the call at this point. IMO, a snake oil salesman of the first order!
not worth the money I pay every mon th
When I ordered this I paid for the Unlimited 50 Gold package because that is what they said I would need for gaming. Have called several time complaining about the speed and not being able to game and they tell me "on not you can't game on it". What am I paying $180.00 a month for? DO NOT BELIEVE ANYTHING THIS COMPANY TELLS YOU ABOUT THEIR SPEEDS.
Multiple problems starting after first month. We were given the run around by customer service. Kept on hold for up to and hour. Service techs never show up on first or second attempts after scheduling work days off to be available for their visit. Slow speeds, several equipment problems, incorrect setup after multiple visits from several techs, unable to use on phone or computer. Will load tv programs occasionally with stop and go connectivity. Very disappointed in speed. Promised 25 actually runs between 1 and 3. Customer service states they only have to be at 25 during one point during a day and they get to pick when. If we had another option for internet I feel confident Viasat would not be in business in our area.
We are in the same position as a lot of the other subscribers. We're kind of rural but, on our road we can ONLY get Directv/ Viasat. yet half a mile down the road there are other internet options. Hmm, trapped into having to use Viasat (Exede).You bet. Supposedly our contract With Directv includes the On Demand, We can't stream because of our internet speed and they want us to upgrade our plan to the highest package. They say with our mid-range package isn't strong enough and if we want to stream we have to unplug/turn off any and all devices whether we're using the internet with them or not including our phones. I am NOT turning off my phone. It's BS. Also they want us to pay with our credit card and refuse to email information on eh payment being received and how much we're paying we have to wait for our credit card bill to see how much the payment was. I don't look up all of the payments to make sure they aren't raising my bill. I also have yet to find a customer number to get this problem fixed! The only number I find is the one that wants you to either subscribe or upgrade and it's a robot, no human I try to get a person and I get disconnected EVERY time. If I try to cancel it's going to cost me hundreds of dollars and I'm stuck with no internet AT ALL!!!!!!!
Having been with Exede for a few years now, they have worked fine for us which is why all the bad reviews surprise me. We have had good service with them and customer service has always been ok, as good as you expect with any company, but no problems.
People who have not had satellite internet before need to realise that it is not the right package for you if you are streaming movies all day everyday. Since I have been with Exude I have had nothing but great service from the internet and really good speeds. The customer reps could be a little bit more informative, but other then that a top service.
I've been with Exude for 3 years and I don't know what people are complaining about. My service has always been reliable and the internet speed is faster then you would expect. It's not as fast as cable, but it is perfect for my family needs
If I am honest, Exede would not be my go to provider if I had more choice, but being in a rural area they are my best option. That said I have not had any problems and find the service I get pretty acceptable. The only problem I have encountered are the data caps which are often exceeded.
If I had more options I probably would not go for satellite internet, however finding a great deal with Exude I signed up and have been amazed by the whole service. The internet speed I get is much faster then I expected and the customer support team are very helpful when you have any queries.
This should be a ZERO star rating. In all my years I've never ever seen a worse product, service, company - EVER!
I ordered the 10G "max" package. If you watch movies this won't work for you. Two movies and you've used up you're "allotment". What internet service has a cap on usage? Once you use the 10G you're speed is downgraded.
"Downgraded speed"? Heck the "normal speed" is HORRIBLE! They tell you they're delivering 12M, but try to use it. It's reminds me of 56k speeds. Web pages paint extremely slow.
Speed? If you can get it? Each morning when I work up I had to reboot the modem, reboot my laptops and sometimes they'd come up. Sometimes not.
After a bit more than a week of this HORRID service I tried to find a number to call customer service. I found chat on the website and asked for the number. Why they don't publish it on the website in an easy to find place is obvious - they don't want you to call. I finally got a woman on the phone which was a waste of time. All she did was disagree with me when I said the speeds were too slow. I know what "speedcheck.net" is. It wasn't 12M. She assured me it was. That was a waste of time.
The next morning I woke up, couldn't make it work at all. All the rebooting in the world wouldn't make the modem connect. Frustrated I took the time to really search for the company that owned the cable pedestal at my street... I knew there had to be a better service and I found it! THANKFULLY. So, now I thought I could unwind my contract with Exede since I only had it for a week and that I'd already called and complained about the service.
That's Not Gonna Happen. I called Exede. I explained that the service wasn't meeting my needs. I reminded them that I'd already called and we already had disagreed about the quality of the service. What company disagrees with their customer about quality of service? Anyway, I said I wanted to disconnect but was inquiring about whether they were going to charge me. Shockingly they were! I couldn't believe they were going to charge me the $15/mo for each unused month of the "agreement" (23 months x $15!) or $365!!! Are you serious? You don't deliver the service, disagree with me about the quality, modem doesn't work, and when I want to disconnect it you're going to charge me? The story doesn't end here...
I ended my call with the service representative at that time because I had to run for a meeting so we didn't finalize the "disconnect" When I got home my service had indeed been disconnected. Mind you, I had already paid for the month and they disconnected me without my authorization. Frustrated I called them back and asked that my service be turned back on. More hoops to jump through and then the service agent disconnects me as he's trying to connect me to the activation department! R U serious? Again, I had to run to a meeting but tried again today.
Finally? Not so much.... I got through the activation department today thinking at least I could get the service turned back on for the month I'd already paid for. By then my new service would be installed, I'd pay Exede their $365 early termination fee, and I'd be on my way...but no. It's not over!!! The women tells me that in order to turn it back on I need to sign up for a new 24 month agreement!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
You simple can not make this story up. I've never seen a more horrible service in all my life.
look, you won't like the service, it's beyond horrible. But if you sign up I warn you, you will like their "service" even less. These people should be out of business.
This was a lesson learned for me. Take my word for it so you don't have to learn this lesson yourself.
We have had nothing but trouble since we got this internet installed 7 months ago. The installer did not show up the day he was supposed to then called the next day and finally installed a week later. Then we told him numerous times not to put it where he did because the signal would be lost after the trees bloomed, but refused to listen. Finally got someone to come out and move the dish after filing a tech complaint, but then had to argue to get them not to charge me $200 to move it. Got that approved from a supervisor then got my bill and they decided not to apply the $200 credit and tried to charge me for it along with a full month if service which I didn't receive. When I called back abkut the credit now I'm bring told that it has to be approved by the corporate office. Take it from me folks, STAY AWAY FROM EXCEDE!!!
$170 a month for slow metered speed that seems to disappear very quickly. Did away with free late nights so you can eat that metered service up fast. Are not willing to help with issues, customer service is the worst I have ever seen.
|Services:||Internet/Voice/TV (via DIRECTV bundle)|
|States Covered:||49 states|
|Internet Speeds:||25Mbps - 150Mbps|
|TV Channels:||330+ (via DIRECTV)|
|On Demand Library:||25,000+ (via DIRECTV)|
|4K Channels:||Yes (via DIRECTV)|
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