Windstream Internet Reviews

Read user reviews about Windstream

Get Windstream Now - CALL (888) 512-5372

Write Review

Windstream Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star8 User Reviews

User Rating Distribution

5 Stars2
4 Stars2
3 Stars2
2 Stars0
1 Star2
0 Stars0
Need help choosing a plan? Call now: (888) 343-5422
1 Star2 Star3 Star4 Star5 StarNot RecommendedNothingService is terrible

I've had no internet and no phone service for 6 days

Show More
1 Star2 Star3 Star4 Star5 StarNot RecommendedSlow but mostly stable speedSlow, poor customer service

I just moved to a new residence in the Sanford (27332) area, in doing so as part of my income I needed to acquire internet service to make the move from our previous address to the new as seamless as possible. I made contact ahead of time with Windstream Customer Care staff and confirmed that my new address was serviced by Windstream. I made arrangements with the customer service staff member to move service on the date of 11/30/2018 to the new address. I was advised by telephone that nothing more would be needed other than transporting my current router from the old address to the new address and plugging in.

Needless to say, I did as informed and had no signal to the wireless router. I contacted the customer care staff back on the date of 12/02/2018 and was then informed that service could not be obtained at that time due to the lack of connectivity in my area. I was told that there is no exact connection date, and they are unsure when I would be able to acquire service. I have been told as recent as 12/10/2018 my connection date again undetermined? Windstream is fully aware that they are the only provider in my area, hence why they can get away with such poor customer service. If I had another choice for internet, or If I were you; I would choose another company that has more genuine concern for their customers. As soon as I have another viable option I will be canceling any future service.

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedPrice and package optionsNone

I can do whatever I want without any issues, it has never let me down no matter what time of day. Even better is the price we pay, it saves us alot of money.

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedCustomer supportConnection Speeds

My internet has gone down a couple of times but customer support whoever I have spoken to has always gone above and beyond to help fix the problem. The main issue I have is that the speeds are not what you sign up for, they are not as fast as you think.

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedTechnical advisorsDownload speeds

I was getting speeds a lot less then what I am paying for so called Windstream who were really helpful and checked the speed and came up with the same slow 8mbps. The tech guy came out found and fixed the issue within an hour! No problems since!

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedTechnical advisorsDownload speeds

I was getting speeds a lot less then what I am paying for so called Windstream who were really helpful and checked the speed and came up with the same slow 8mbps. The tech guy came out found and fixed the issue within an hour! No problems since!

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedPrice and package optionsNone

I can do whatever I want without any issues, it has never let me down no matter what time of day. Even better is the price we pay, it saves us alot of money.

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedCustomer supportConnection Speeds

My internet has gone down a couple of times but customer support whoever I have spoken to has always gone above and beyond to help fix the problem. The main issue I have is that the speeds are not what you sign up for, they are not as fast as you think.

Show More

How would you rate Windstream?

Best thing about Windstream?step 2 of 6
Worst thing about Windstream?step 3 of 6
Tell us about your experience.step 4 of 6
Would you recommend Windstream to a friend?step 5 of 6
A little about youstep 5 of 6

How human are you?step 6 of 6

Your review has been submitted. Thank you!

Loading
Call Windstream Now: (888) 512-5372