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Frontier Reviews

Frontier customer service ratings

Average Customer Rating35 User Reviews
User Rating Distribution
5 Stars2
4 Stars3
3 Stars2
2 Stars2
1 Star26

Read 35 Frontier user reviews

Rude, unknowlegable, total lack of customer servic

Tried to replace a DVR from them. Tech knew next to nothing. Thery doid not include the remote needed for this new DVR. Manager was useless. Stay away from this company, they truly suck.

The connection is shotty as fuck don’t use for HS

1-5 years 2020 home schooling has been a bitch since they are constantly having power outages and shit connection

paying for 25mb, the best ever 1mb

Wi-Fi sucks. False advertising. Keep telling me it is going to be better, but will not give me a date when that is to happen. So far it is bad as ever. Can Not even think about streaming at 0 to 1mb!!!

Not being able to tell all the problems here.

Cancelled local sports. multi room box not working like main. If main is out other don't work. Battery in garage is dead and they will not replace. DVR has no cable out to connect my dvd player. Wireless does not work in how house only 1300 sf. Boxes reboot at 3am lighting up bedroom like someone turn on the lights. It's $85 for the TV but $100 more for all the other stuff to make it work.

The frequent disconnects are indeed "FREQUENT."

I call time after time, they send technician after technician, and the problem still persists: FREQUENT DISCONNECTS! Also, phone clarity is iffy at best. When able, I WILL be switching. AVOID FRONTIER!!!


I got the CEO involved and it was still a failure. Bernie.han@ftr.com

Cannot find a way to rid myself of the service!

I have had the service for less than 30 days, and have had to essentially "reset" the service every evening around 7:00 p.m. Talking with any representatives from Frontier is like having a conversation with a 2-year old. The agents cannot offer a reliable solution to the continued service interruptions, NOR will they connect you with a supervisor!

Lying. Over priced, Can't Contact

Lying about prices and plans. Over priced. Can't Contact.

Over priced.

Difficult to contact by phone. Always get the run around. Lying.

Hi priced service interruptions and slow speed.

Service keeps getting worse as prices keep increasing.

Statement is always on time.

Poor service. Nobody to talk to that understand. They always want you to try to fix the problem. Spend at least an hour doing things that don’t work. Then tell you if they send a tech out and the problem is in the house you will be charged for the visit. Let me think. There service coming into the house, there modem, nothing works so l should continue to pay my bill for service that doesn’t work.


Worst experience ever!

Hold > 10 min. Then hung up on

On hold > 10 minutes to be told Frontier doesn't service my area after they finally understood I only wanted a landline phone, no internet or cable. Then I was hung up on. Unacceptable service!!!

Lack of respect for customers.

charged me $10 to cancel my service. Made me wait 3 weeks to get my final bill, then when it was 7 days late while I was disputing the total, the turned it in to collection and disabled my login. Crooks!! Now they just hang up on me.

worst thing about Frontier, they exist.

they are slower than dial up...really, no really.

Do not give you the internet that is promised

I had to give up a job that I loved working from home because of the poor internet they provide.

constant outages / price jacking

internet goes out without fail at least twice a year, takes 1-3 weeks and countless calls to get issue resolved - all while being treated horribly be "customer service". And do you think they pro rate the bill for the number of days THEIR service wasn't working? Hell No!

they turn off dns server to send a modem

it has been the worst experience.

Rates, Speed, and Reliability

Where do I begin? When Verizon was our carrier..zero problems! Frontier? Nothing but an overpaid letdown! Twice I've bought faster service, only to be told by the service tech that my area doesn't provide anything faster and I lost my "locked in rate" of $34.99/mo. So now I pay $54.99 for the same shitty service! And if you pay online and you're late by 2 days while your payment is processing, they slap you with a $9.99 fee but when you don't have internet service because their network is down or whatever malarkey they text you..you don't get any credit for that! Believe me, first provider that I can get internet service from, I'm dumping this joke of a company!

They keep raising price to old customers.

They can't answer simple questions; they keep transferring my chat sessions to other departments that don't know the answer to my questions either. I will cancel my service with them and I will get penalized by them, with a fee, for exercising my rights to cancel a subscription or contract. They took over ATT and started behaving like a dictatorship or a communist state where customers don't have any rights to fight back.

Decided not to get it based upon the reviews.

Web site is unorganized and lacks meaningful information for the most part.

Phone number to call doesn't accept calls

Ridiculous. I'm looking for new service. Both options on the phone tree said they couldn't help and not to call back.

Customer Service/Pricing

I haven't even had Frontier for two weeks and have already made 9 phone calls to them about problems - either with services promised (by a door to door rep ~ yes, I should have known better), in home equipment (only have two TVs and one runs on Ruku), voicemail, channel lineup promised. Called again today to check pricing on upgrading my channel package. Was told I could now get 1gb internet speed with the Ultimate triple play package...For $321.00 per month, plus taxes and fees! You have got to be kidding me!

they exist

they raise rates more often than a teenage boy gets excited.

Customer service

Signed up on 7/1/19 for $54 a month and was promised $100 gift card and Amazon Prime free for a year. Had to wait 9 days for a technician to come set it up... After set up I found out Amazon Prime did not come free. Then I received a call from their sales team, a week after the service was finally set up and working, that I could upgrade for FREE to faster service. That was not true either, my bill increased and when I called in about this, they completely shut off my original internet service, leaving me with nothing. They said they would come back out for 10 days to re-setup the service but the faster internet I was promised for FREE (which wasn't) was not even available in my neighborhood!

This Company is the most disorganized company I've ever dealt with, causing their customer service to be the absolute worst, I've ever dealt with.

I canceled and can only imagine what kind of fees they are going to try to charge me with.

I spent a combined 81/2 hours on the phone and on hold with them, I will never get back. They also drilled a hole in my wall when they set up the internet so I also have that to remember this terrible experience.

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Frontier Specs

States Covered:29 states
Population Covered:33.5M
Connection Type:DSL & Fiber
Internet Speeds:6Mbps - 1,000Mbps (varies by area)
TV Channels:230+
On Demand Library:150,000+
4K Channels:No

Frontier Company Info

Company Name:Frontier Communications
Headquarters:3 High Ridge Park, Stamford, CT 06905
Customer Service:1 (800) 921-8101
Website:Go to Website
Wikipedia:Go to Wikipedia
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Twitter:Go to Twitter