The award-winning ViaSat-1 is the technology behind Exede satellite internet, all of which boast a pretty impressive 12Mbps download speed and 3Mbps upload speed. The satellite services also come with unmetered bandwidth through the late night free zone feature.
Given that this is a satellite internet service, the speeds that come with the Exede packages are very good, compared with the alternative of dial-up internet they are lightning fast. Add to this the generous bandwidth with the late night free zone and competitive pricing, and you have a good, solid satellite internet package that is competitively priced as well as reliable.
Exede Internet Download Speeds & Data Limits
The speeds that are offered through the Exede packages are actually amongst the fastest available from any satellite internet provider and are, in fact, at similar levels to those offered by wired broadband service providers with their mid-range plans.
It has also been noted by the FCC, which carried out third party tests, that the difference between speeds during peak and off-peak times is negligible. The data allowance you get with this service ranges from 10GB to 25GB based on the package you choose.
However, it is important to remember that you also get the free zone with unmetered usage between midnight and 5am. You also have the ability to purchase additional data in 1GB blocks.
On the downside, this provider does not offer a 30 day return policy nor cooling off period in the same way as some competitors do, which some people may find off-putting. While customer service levels are decent, there is no live chat facility offered for those who want to make contact online.
Exede Internet Prices & Packages
While Exede offers a great many different plans depending on consumers' needs and the area they are located in, here is a look at what the most popular plans offer:
- Evolution 10: $49.99 per month. 12 Mbps download rate, 3 Mbps upload rate, and 10 GB/ per month of data allowance, plus unlimited email and web access. Upgrade to 25 Mbps download speed for $59.99/ monthly.
- Evolution 20: $69.99 per month. 12 Mbps download rate, 3 Mbps upload rate, and 5GB of data allowance, plus unlimited web and email access. Upgrade to 25 Mbps for $79.99/ monthly.
- Freedom: $99.99 per month. 12 Mbps download rate, upload rate at 3 Mbps, with data at 150 GB. Upgrade to 25 Mbps for $109.99/ monthly.
Exede tends to be more expensive than others in the satellite internet industry, and their installation fees can be pricey as well ($49 - $99). The average monthly cost of internet service from Exede can range from $49.99 - $129.99 monthly, depending on the plan you opt for.
Additional fees may be applied for the lease of equipment at $9.99 per month, and a charge of $15 for every remaining month should you opt to terminate your contract ahead of schedule.
Exede Customer Service
The customer service from Exede is very good, however, the range of options for getting in touch are less versatile than their competitors'. Surprisingly, Exede Internet's customer service offerings are rather limited for a company of this size. They focus on their telephone support, which is available only for select hours: M - F 5am - 10pm, and Sat/ Sun 9am - 6pm.
Tech support is available 24/7. However, for a company with their size and reach, they should offer email and online chat options, as well as 24/7 customer support. So, if this is something you can handle, the high-speed service and level of quality certainly outweigh the negatives.
Customer reviews and company reputation are two great ways to determine whether or not you might enjoy an Exede internet package. Trustpilot, a website that ranks companies purely from customer reviews, rates Exede a 6.1/10. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.
Exede Satellite Internet Availability
- Exede offers exceptionally fast internet service available in a vast number of areas, covering 98% of the US, including all 50 states.
- 3-Year Price Lock Guarantee secures your rate for three years.
- Overage fees are not automatically charged.
- Exede's Free Zone is a feature offered on the Exede Classic, Evolution, or Essential plans that grants unmetered usage of the internet for 5 hours daily.
- Purchasing additional data is an option in 1GB increments.
Exede Internet Service - Deals & Discounts
Exede offers great discounts when you bundle their services such as DIRECTV, and Voice. Bundling phone service with your internet service can save $120 for your first year. Another great feature they provide is their Price Lock Guarantee, which gives customers the ability to secure their rates for a 3-year period.
In the market for satellite internet providers, finding a company that offers service as fast, reliable, and affordable as Exede are few and far in between. Their exclusive ViaSat-1 technology is a standout feature and enough of a reason to choose them. While Exide's prices tend to be on the higher side, their service is very good. They offer a nice range of plans that can work for many different individual situations, and upgrades are possible for a small cost.
Exede Internet Review Recap
Given the speeds, features, and reliability of Exede satellite internet services, you won't go wrong with this provider. However, you will need to be certain that this is the package you want as you don't have that all-important 30-day return policy.
Exede is all about speed, and considering no one wants to wait a second longer than necessary when on the internet, paying a little more for that instant gratification and convenience is worth it. We are impressed with Exede Internet's large selection of offerings, and their ability to provide unlimited access under certain plans. You simply will not go wrong in signing up for this company's satellite internet services!