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DIRECTV Reviews

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  • Pros
  • Over 280 channels
  • Exclusive sports packages
  • A variety of HD channels
  • Excellent customer service
  • Good signal for satellite
  • Cons
  • On the expensive side with prices from $30 to $92

DIRECTV Satellite TV

You've probably seen this one in bars, restaurants, waiting rooms, and anywhere else where people and TVs share a public place. DIRECTV is one of the most prevalent TV service provides, due in part to its popular sports packages like the exclusive NFL Sunday Ticket. Although it is not the cheapest option it does include a lot of great elements. Also, one of the biggest concerns with satellite TV providers is signal and coverage. As with any satellite service, many consumer reviews say that bad weather often disrupts the signal with an unclear picture or with a complete knockout. However, the effects are typically only temporary.

DIRECTV Installation

Moving between cable and satellite providers is fairly common. Depending on your needs and new offers, it can save you a decent amount of money too. And if you do opt make the move to DIRECTV, you have a fairly simple installation process to look forward to. First, there is typically no equipment to buy as most fees are waived once you order service. This is a nice little perk which saves you a bit of money since a number of providers either charge you for equipment monthly or upfront. Furthermore, there are no installation fees. Again, this is in direct contrast to a number of providers who charge anywhere from $50 to $100 for installation.

In addition, there are a few perks to look forward to once you begin your service. High-definition has become so ubiquitous that it is generally considered more of a requirement than a luxury. While the majority of cable providers charge an additional fee for HD, however, DirecTV includes that in all of their packages. Moreover, if you don't own an HD receiver, DirecTV will provide you with one. So while DirecTV is generally a bit more expensive than its competitors, they certainly do give you a good bang for your buck.

There are a few things to consider before you begin service, though. The first thing you should be aware of is that DIRECTV only offers service using a dish. This isn't a problem if you own your own home because the service technician will simply install the dish on the side of your house. But if you rent, you will be more limited as to where your dish can be installed. And if you live in an apartment complex or condominium with strict policies regarding dish installation, you may not have the option of using DIRECTV at all. If this applies to you, you'll want to check with your landlord or the management at your complex before ordering services.

Another fact to be aware of is that DirecTV generally requires you to agree to a two-year contract upon installation. So, there is a bit of commitment involved.

DIRECTV Plans and Packages

DIRECTV's array of packages separates it from its competitors as well.

  • Select: This is DIRECTV's basic plan and it offers 145 channels for $50 per month.
  • Entertainment: This package offers 150 channels for $55 per month.
  • Choice: This package offers 175 channels for $60.
  • Xtra: This plan offers more than 220 channels for $70 per month.
  • Ultimate: This package offers over 240 channels for $75.
  • Premier: Like the name suggests, this is DirecTV's most robust package. However, it is a bit pricey. This plan offers over 315 channels for $125 per month.

With options as varied as these, it is unlikely that DirecTV won't have a plan which suits your needs. And if you're a sports fan, DIRECTV is pretty much a must-have. If you want to watch as many NFL games as you can, DirecTV is the only provider that offers the NFL Sunday Ticket, which allows you to watch. And the best part about it is that NFL Sunday Ticket comes at no extra charge no matter the plan you select. In addition, if you're a movie junkie, DIRECTV offers each of the premium movie channels (HBO, Starz, Showtime and Cinemax) as well. And you can get each of them for free for the first three months of your service.

DIRECTV Bundles

Unlike most cable providers, DIRECTV doesn't actually offer its own internet service. On the surface, this would appear to be a negative as most people prefer to bundle their cable service with internet (and often phone service as well) in order to save money. But DIRECTV has taken some steps to address this. While the company doesn't offer their own service, they do offer internet service as part of a bundle with other providers.

While this does provide customers with varied options in regard to internet service, it also means you are subject to varying speeds and service depending on which provider you select. In addition, you aren't provided with information about internet service until after you have purchased television service.

DIRECTV has third-party contracts with Verizon, AT&T, CenturyLink, Exede Internet, HughesNet, and Mediacom. Each of these companies offer dial-up, satellite internet, broadband internet and cable internet to DirecTV users.

DIRECTV Customer Service

DIRECTV's customer service is fast and responsive. The company offers general support every day from 8 am to 1 am EST. And they also offer customer support 24 hours per day, seven days per week. However, some customers have complained that DIRECTV appears to be more concerned with convincing you to upgrade than addressing the issue you called them about.

DIRECTV Review Recap

Although DIRECTV isn't the cheapest option you do get a lot for your money, including certain packages that can't be found anywhere else and a whole host of channels.

Last Updated:

DIRECTV Consumer Reviews

Average Customer Rating

3 out of 10 rating 3 17 User Reviews

User Rating Distribution

Ratings: 10 - 9 2
Ratings: 8 - 7 2
Ratings: 6 - 5 2
Ratings: 4 - 3 3
Ratings: 2 - 1 8
1 out of 10 rating 1 Nothing Everything

The bottom line- I was unhappy with the service from day 1. The technicians blindly drilled holes THROUGH my newly renovated walls and when they realized they were unable to go through, they entered a different place and left nice round holes in my walls in several rooms. This is a terrible company and television service. I reluctantly stuck through 2.5 years of service with this company because I was stuck in a contract with them. After 5 months of service, we moved and were automatically entered into a new contract. Since then, I've received countless phone calls advertising "free" and "promotional" tv packages while the customer service representative purposely tried lure me into agreeing to entering a new contract. Fortunately for me, I understand their tricks. I've had RUDE customer service all-around and ESPECIALLY when I cancelled. Can't wait to see my HUGE UNJUSTIFIABLE cancellation bill. Go with an ANTENNA- you'd be better off.

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1 out of 10 rating 1 NONE Horrible Abusive Customer Service

NEVER, NEVER BELIEVE, TRUST OR SUBSCRIBE TO DIRECT TV & ATT!!!!!!!!!!!!!!

Yesterday was the day from H E L L . I have never ever experienced such incompetence, disrespect, and indifference from any business that I was trying to purchase a service from. Over an eight hour period on the phone speaking to no less than two dozen ATT and Directtv associates they could not get my installation coordinated. I was lied to, disconnected, and indifferently appologized to over and over again by associates in the sales, sales support, installation, and customer loyalty/retention departments. When I was disconnected no one had the courtesy nor decency to call me back. All of this was going on while two directtv installers waited patiently at my home to do the install. What a wasted day that I took off from work. It is amazing the excuses they gave as to why they couldn't talk to other departments, see other department's notes one my accounts, and why their 'systems' wouldn't allow them to place the order nor modify it. I have been an ATT wirless customer since the '90's and had Uverse internet for over ten years. I am so very glad that I am not under any contract with them as I will jump at the first good opportunity to leave. It is so very, very sad that they treated me the way they did after I had the patience to spend six hours on the phone to try to resolve their problems so that I could buy their service. In any respectable company half of the people that I spoke to yesterday would have been fired on the spot for the indifference and disrepect. Beware! With my apologies to the installers who have to work for these people. D Reiste, Hialeah, Florida

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3 out of 10 rating 3 2 3

Been with DirecTV for 3 years. For over 1 year, have had lots of trouble with local channels. Called DirecTV but they want $100 for the service, or for $7.95/month contract. I already pay almost $1000/year for this service but am NOT getting what I paid for!! Too bad they treat long time customers like this. Will switch in the next 2 weeks, FOR SURE.

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1 out of 10 rating 1 ... ...

Signed up with Direct Tv and with no problems the first 12 months. Called to change plans and was told that our bill would be $49 a month for the next year. Received our bill the next month and was pleased. However the next month, only 6 weeks after changing plans received a bill for over double the amount agreed to. My husband called to dispute the amount and was told that the promotion expired a month after we signed up although the representative said it would be for the next 12 months.

Anthony, the rep my husband spoke with was extremely disrespectful and raised his voice to my husband. My husband asked to speak to a supervisor and was then hung up on by him, Roger.

After an hour and 10 minutes and 4 representatives later. The only answer we received was that when we changed plans they should have explained that the promotion was ending 6 weeks later! And nothing they could do about it. Horrible constumer service. Extremely dissatisfied and will be cancelling service.

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2 out of 10 rating 2 You were treated great in the beginning! Customer Service is very negative at the end!

Once you have completed your contract and all of your credits are gone, DirectTV will increase your bill and then tell you we have no more discounts for you and you are stuck with paying high costs. So long DirectTV !

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3 out of 10 rating 3 none propoganda

I have had Dish,Comcast,and Direct TV and while DTV has more choices they just were bought out by AT&T. That is a clear sign of prices going north quickly. Darryl posted loyalty issues and attitude which will become the norm. These providers have you over a barrel if you like sports as that will cost you. The fact the FCC allows these companies to charge you per month for set boxes is a complete rip-off . They offer lots of channels that you never use and the idea of a la cart is so out of the question. There has to be something out there that will change this but some lobbyist is paying off somebody in D.C.

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1 out of 10 rating 1 none everything

I have been with Direct for 5 years. Horrible customer loyalty. When I called told them I was changing to another provider they actually told me I should go, come back in two years. They didn't even try to get me to stay. What a joke.

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2 out of 10 rating 2 None Bad service in rain

Service goes out at any sign of rain. Just a drizzle and we lose service. God forbid we get a hurricane come on shore, we would never know where it was. Do not use or fall for their tricks about new satellite dishes being better in weather conditions. NOT TRUE

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2 out of 10 rating 2 Great Channels Bill Increased

They went up on my bill from $65.00 to $85.00 when the 3 month promo ended. No more promo's available since they merged with AT&T. Too expensive to keep.

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2 out of 10 rating 2 Nothing Customer Service/Sales

Funny how a company like DirecTV would push away a prospective new customer (with a credit rating of 798) because their "system" cannot verify my credit score after moving. If they plug in my old address (from the house I just sold) they see that my credit is great. If they change the address (about 15 miles away) in the system, they cannot determine my credit worthiness. As such the fee associated with opening up the DirecTV account goes up $300. Since when does one's credit score change upon moving? I spoke with five or six people at DirecTV over two hours. This is so unacceptable to hide behind the shortcomings of their internal processes that I would not recommend DirecTV to anyone.

I posted this on their Facebook page and after DirecTV read the text above, they referred me to write a letter to their dispute department. Why would anyone work there? Then they point me to EquiFax (the credit people) and address the issue there. Crazy.

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4 out of 10 rating 4 fhhgh hhggg

I've been with these guy's for a year know im paying almost 90 dollars a month and it seems high, and all I have is basic cable, they charge me 15 dollars just to be able to record to shows at once. I have master receiver and 3 rooms, is someone paying the same?

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10 out of 10 rating 10 The BEST in Entertainment NONE

Directv is the best in entertainment. IT really is. Best variety and award winning customer service. I will never get rid of my DTV I love it. In rebuttal to previous comments, the promotions they give you are for a certain amount of time and they do tell you when they put them on that they auto-renew, but are usually helpful in crediting back if you catch it right away. As far as the person who was trying to cancel, it's that person's job to offer you the best value. Even if you disconnect, I admire how they offer you something similar to a new customer offer to emphasize how much they do value the current customers, unlike my prev provider who just waived bye bye and told me good luck. It's classy. And it opens the door for you in the future. I LOVE directv. Free trials of programming all the time, the Genie, etc. Best value in Entertainment.

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9 out of 10 rating 9 Customer support team friendly Lose signal in bad weather

Whose satellite TV doesn't lose signal in really bad weather? We have had Directv for years now and only when the weather is really severe have we lost signal, and even if it does you can still use the DVR which is great. I have never had any complaints with them, their customer support team are always friendly and any problems they are fixed within a few hours. They also offer great prices.

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8 out of 10 rating 8 Customer support Signal drops in bad weather

I have been with Directv for 2 years now and I can almost forgive the occasional bad signal from weather due to the great customer support and the choice and variety of channels available. Whenever I have changed my package there have been no billing issues. I'm looking to upgrade and bundle my phone service with them shortly due to their great customer service.

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7 out of 10 rating 7 Cutomer reps are friendly Catch you out with promotions

They like to offer you lots of promotions and then carry on charging you for them when the promotional period ends, very sneaky. Do not accept the promotions unless you ca keep on top of cancelling before they expire!

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5 out of 10 rating 5 None Sign you up for out of date deals

I signed up for DirecTV 6 months ago and ended up being tied into a contract paying more then I signed up for. I agreed to a package that was $89 and then a couple of weeks into the deal I was charged $120. I called up the customer support and thye told me that was the price of my package and that the $89 was an introductory price that ran out the day before I signed up!! I've spent hours arguing on the phone with them, so I have just given up and will be cancelling as soon as I can wihtout paying them anymore money.

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6 out of 10 rating 6 No problems with actual TV service Customer Service if you want to cancel

I tried to cancel my service yesterday and the rep just would not stop going on about all of the offers and freebies they would give me. I told them twice that we had already signed up to another company and I wanted to terminate the contract at the end of the month. It took half an hour for them to finally agree to do it, I couldn't believe it. We had not had any issue with them, until then, we just found a better deal elsewhere.

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Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.