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XFINITY TV Reviews

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  • Pros
  • Bundle TV, phone, and internet for savings
  • Rare disruptions in picture or audio
  • High-quality video and audio
  • Decent availability
  • Cons
  • Prices are less competitive than other top services
  • No free DVR
  • Installation fees

XFINITY TV

Comcast XFINITY is a quality TV provider with decent coverage for a digital cable service but it is unavailable in Hawaii, Alaska, Nevada, Oklahoma, and many states in the northwest. Although XFINITY is a worthy service the prices for TV packages are not as good as comparable services like AT&T U-verse. However, there may be bundles and price drops that may make this dependable service more competitive. The biggest concern among the consumers who have reviewed the service seems to be prices and fees.

XFINITY TV Services

Like most of XFINITY's competition, setting up services is a fairly simple process. Because Comcast chooses to brand itself as a High-Speed Internet, Cable and Phone Service Provider (rather than just a cable provider), you will likely want to choose one of their various bundle packages to save money. Like AT&T, its primary competitor, Comcast's bundles are their primary appeal. So if you only want television services, you may want to research other providers.

Once you have selected your services, a technician will arrive at your home within a few days (usually no more than one week) to set up your service. But there are a few things to keep in mind once you set up service.

The first is that there is an installation fee. The fee is typically about $50, and you can choose to pay it up front or simply have it included on your first bill. And unlike AT&T, there are rarely any options or promotions which will waive your installation fees. However, depending on the services and bundles you select, XFINITY does offer a $100 prepaid Visa debit card, which does mitigate the installation cost a bit.

Furthermore, the equipment isn't free either. And unlike AT&T, you can't keep your cable boxes and modems. XFINITY charges you every month to lease their equipment, so expect separate monthly charges for your cable box and modem. And you do have to return them once you eventually cancel your services. If you don't return the equipment, Comcast will include the cost for each box, modem and remote you don't return, which can get very expensive.

XFINITY X1 DVR

Additionally, while Comcast does offer pretty good DVR and HD services, it doesn't compare favorably to AT&T. First of all, if you want a DVR, you have to upgrade to a DVR-ready box. Of course, this box is a bit more expensive than their standard issue boxes. In contrast, AT&T's DVRs are standard issue and you get them in up to four additional rooms. But with XFINITY, you will have to upgrade to a DVR box (at an additional charge) if you need a DVR in more than one room. The same logic applies to HD service. If you want HD, you have to upgrade your plan to include it at an extra charge for each room you require it.

XFINITY does have some strengths, however. Comcast offers a slew of movies and TV shows you can watch at your leisure using their On-Demand feature. And if you opt for HD, most of them will be in high-definition as well. Furthermore, Comcast includes McAfee Security Suite free of charge, which is a nice bonus if you don't have anti-virus protection on any of your PCs. Some of Comcast's competitors also provide malware protection and firewall kits, but they are often from less well-known companies. So offering McAfee should be considered a plus for Comcast customers.

Another perk of Comcast XFINITY is that it has no minimum term requirement if you are only ordering. So the commitment is minimal for the consumer, and you can cancel your service whenever you wish at no additional charge. However, the majority of their bundles require two-year agreement which does require a bit of commitment.

XFINITY TV Plans and Packages

Like we said earlier, bundling is where Comcast XFINITY makes its name. Depending on the services you require, you will be hard pressed to find a better overall value than XFINITY.

XFINITY Double Play: This package also comes with two options. The X1 Starter Double Play offers internet service and 140 channels for $89.99. X1 Preferred Double Play offers internet, 220 channels and includes the premium movie channel, Starz, for $109.99.

XFINITY Triple Play: This package comes with two options. The first is the X1 Starter Triple Play which offers high-speed internet, 140 channels and phone service for just $99 per month. But if you want faster internet and more channels, there is also the X1 Preferred Plus Triple Play. This option offers twice the speed for your internet, 230 channels and phone service.

XFINITY Quad Play: This service may be Comcast's best overall value. This service offers internet, cable, phone service and home security for $129 per month. In addition, it allows you to watch and record your favorite shows and movies on multiple devices such as your laptop or tablet. Also, if you sign up for this service, you can get up to $200 cash back on a prepaid debit card.

Lastly, Comcast XFINITY offers all of the premium movie channels as well as most of the top sports broadcasts.

XFINITY TV Customer Service

According to consumer reviews, this is one area in which Comcast lags behind its competitors. While the company does have 24-hour support over the phone and an online chat feature, Comcast has below average ratings for reliability and customer support. Many current and former customers complain about spending an inordinate amount of time on hold and unhelpful representatives when they finally do get through. The frequency of customer complaints is definitely cause for concern.

XFINITY TV Review Recap

The service has a quality picture and dependability. Unfortunately, similar quality can often be found for less money. One area that XFINITY has an advantage in is availability as far as a cable company goes. However, better coverage can be found in satellite services. Comcast's greatest strength is bundling multiple services at an excellent value. But if you only need television services, you are likely better off with one of its top competitors.

Last Updated:

XFINITY TV Consumer Reviews

Average Customer Rating

4 out of 10 rating 4 8 User Reviews

User Rating Distribution

Ratings: 10 - 9 0
Ratings: 8 - 7 2
Ratings: 6 - 5 2
Ratings: 4 - 3 1
Ratings: 2 - 1 3
1 out of 10 rating 1 None Picture is always getting interupted!

I had Direct TV and never had the problems I have with comcast. I live in the city and have continual problems with my picture going out!! This is unexceptional! !

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8 out of 10 rating 8 Good customer service ever had an Need more channels

Never had an problem need more channels that people want

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2 out of 10 rating 2 None Customer service

The worst customer service I have experienced. They don't know what they are talking about and they cannot answer even the simplist questions.

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6 out of 10 rating 6 Good bundle deals Installation was delayed for weeks

When signing up with Xfinity I was given a date for installation which has since been cancelled and rescheduled 3 times! When finally it was installed there was a problem with the signal, so the engineer had to come back 2 days later with a part to get the tv working. So far i've had no problem with the tv service itself, but with the troubles of installation I feel it's only a matter of time.

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2 out of 10 rating 2 none misleading sales and policies

Comcast is a crook! I have had Comcast for YEARS recently I moved... Prior to moving I used there "handy" moving site and input my address... Boom I "have service" I sign my papers, go to make my service appointment and am told they dont provide service to my area. I look closer, they were autopopulating another address! when i call to have my early terminiation fee wavied I was tranferred for over 2 hours, hung up on (or the call "dropped") 3 times. I was told there is nothign I can do, I signed up. Thats BS. Ive been a customer for years! What does loyality get you these days.... NOTHING. I didnt want to leave comcast, but now I wont go back. Too many other options with no contracts. $ 800 for early termination! I pay less then that a year for service. I will report them everywhere I can and make people aware. They arent the only provider and I wont go back.

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5 out of 10 rating 5 Rarely lose signal in bad weather Customer service

I've been with Xfinity for just over a year now and they may be one of the best at not losing signal, but I think that's all they've got going for them. I want to go back to Directv, I never havd any issues and the support was the best. Xfinity often over charge each month and it automatically comes out of bank, so we have to call them every few months and find out what is going on and often the customer agents are rude. As soon as we can cancel our service without a charge we will be going back to Directv.

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3 out of 10 rating 3 None Increase prices without warning

Signing up to a bundle you expect to get what is advertised, well not with Xfinity. My installation was supposed to be free, but they have charged me for it and when I spoke to customer services they told me they were unable to refund it and I must have read it wrong as installation is not free. I signed up for the Triple play, so I have gone for one of the more expensive packages in the first place and after 5 months they have increased my payments by $40! I can't wait till I can move providers.

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8 out of 10 rating 8 Look after their customers None

I've been with Comcast/Xfinity for years and I have never had any problems with them. Whenever I've had to call them the customer service team have always been friendly and are always helpful, they even offer my deals occasionally, so they really look after their current customers and do not just care about bringing in new ones like many other companies out there.

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In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.