Best VoIP Phone Service
Over recent years technology has come a long way, and there are many things that we now do a little differently as a result of these technological advancements. Our communication methods have changed radically in the past decade or so, with people using everything from texting and social networking to instant messaging and VoIP in order to communicate with others.
There are many benefits that come with using VoIP, from the ability to use equipment that you already own to the ongoing cost cutting benefits and valuable features. However, in order to make the most of this technology you need to make sure you select the right VoIP service provider. Our top 5 reviews should help to make this task more manageable.
Best VoIP Phone Service: What to Consider
Voice over Internet Protocol has become a popular communication technology both for businesses and in homes, enabling users to enjoy far more affordable communication through the use of an internet connection rather than standard phone lines. You can connect your existing home phone equipment to the internet using special adaptors provided by most VoIP service providers and you're ready to roll. You can also use smartphones, tablets, or your computer in order to utilize this technology. Using VoIP technology can provide you with convenience, ease, affordability, and many other benefits. If you are considering using this technology there are a few factors you should take into consideration.
- How easy the technology will be to set up
- The calling features you get with individual services
- The initial and ongoing cost of VoIP services
- What types of service plans are available
- How good is the support and customer service from the provider?
The Best VoIP Providers
PhonePower VoIP Review
- Flexible plan and service durations
- Free second line
- Inclusive select international calls
- High outgoing calls allowance
- Unlimited incoming minutes
- Costly early termination fee
- No unlimited outgoing calls
Phone Power is a popular provider of VoIP services. Not only does this provider offer a range of service plans to suit all needs and circumstances, but each of its plans also come with valuable features to benefit users. The provider is known for its excellent performance, reliable services, and functional plans. The range of plans also means that users get to benefit from flexibility, as there are three basic plans offering service durations of two years, one year, or monthly.
Each of the plans is competitively priced, although the longer contract ones do work out cheaper than the month by month one. The variety of features that come with the range of plans includes free in-network calls to others who are with this provider, unlimited incoming minutes, inclusive select international calls, and a second line free of charge. The outgoing calls are not unlimited but you do get a very generous allowance with these plans, along with 60 free minutes per month for international calls. It is worth bearing in mind that early termination of your contract with Phone Power could prove costly, so make sure you are comfortable with the contract length before you commit.
Phone Power is not accredited with the Better Business Bureau. The reviews of this provider on Yelp average around 3-stars, with some customers perfectly happy with the service while others are not overly impressed with customer service levels.
Verdict - Superb
Despite the high cancellation fee, which is $99, the service and plans available from Phone Power have proven popular amongst residents and businesses looking to benefit from VoIP.
Phone.com VoIP Review
- Very competitive monthly pricing on plans
- No setup fee to pay
- A range of features to increase practicality
- International calling to Puerto Rico and Canada
- Select your own area code and number or keep your existing one
- No unlimited calling available with the residential plans
- Annual contract required with all service plans
Many people these days have to be more mindful about how much they spend on goods and services. If you are looking for low cost VoIP services with no set up fee, the plans from Phone.com could be ideal for you. You will benefit from a good range of service plans from this provider, each of which comes with a practical and useful variety of features. The cost of the plans along with the inclusive minute allocation will vary based on the plan you decide to go with.
While you can get unlimited calling from Phone.com this is only offered as extensions for its business plans, which means that you cannot get this on the residential plans. However, all the plans do offer international calling to Puerto Rico and Canada. You can also select your own area code and phone number or keep your existing one if you prefer. You will need to sign up for a contract with all service plans from this provider, which is something to bear in mind.
Verdict - Great
For those who want affordability and a package that is suitable for basic or light users, the Phone.com could prove a good choice as long as you don't mind being tied into a contract.
ITP VoIP Review
- Flexible plans for residential and business use
- Plenty of features with all plans
- No need lengthy contract
- Easy set up of services
- Decent customer support network
- Provider charges set up fee
- Mixed reviews over quality/clarity of calls
- Mixed reviews over customer service levels
If you are looking for a VoIP services provider with a diverse array of service plans, you won't be disappointed with ITP. This provider offers no fewer than six service plans to suit the diverse needs and budgets of residential and business customers. Moreover, each of the plans has over 25 calling features, making them versatile, practical and functional. This is a great provider for anyone looking for flexibility, choice, and quality, as it offers all three in abundance.
Whether you are after a basic service plan for use in the home or whether you are after a fully comprehensive business service plan with all the bells and whistles, you should find what you're looking for at ITP. The exact features and number of allocated minutes can vary based on the plan you choose. However, one thing they all have in common is that they do not require being tied into any annual service contracts. The price also varies based on the plan you decide to go for. However, many of the features comes as standard across all plans, which includes called ID, voicemail, directly assistance, 3 way calling, hold music, and individual ring settings for different contacts.
Verdict - Very Good
Compared to other VoIP providers, the area in which ITP really shines is when it comes to choice. With the variety of plans that it offers, it is ideal for those who are looking for something more specific than the more basic line up that other providers offer.
RingCentral VoIP Review
- Competitive pricing on plans
- Unlimited minutes available on plans
- Flexible and practical VoIP solution for business users
- Choice of basic and more comprehensive plans
- Free set up and activation
- International calls are not included in the plans
Over recent years, more and more people have started to use smartphones and internet tablets. These devices have not only become hugely popular amongst general consumers of all ages but have also become an integral part of the modern workplace. VoIP service provider, RingCentral, taps into the massive popularity of these devices in the world of business by offering plans for business users who want to use these devices as a VoIP telephone.
The provider offers excellent mobile functionality that is geared towards small business users. The plans are flexible and affordable, providing an efficient and practical solution to meet the VoIP needs of small businesses. You can benefit from plans with unlimited minutes, although you should bear in mind that the cost of international calls are not included in the general plan. While the service is geared towards business users it could actually suit anyone looking for a flexible VoIP solution. Some of the features that are included on various plans from this provider include call blocking, conference calling and fax facilities as well as an auto receptionist.
Verdict - Very Good
If you are a small business owner or you are a home user without much need for international calling, these plans could prove ideal for your VoIP needs.
- A choice of contract periods and plans
- Competitively priced service
- Excellent rating from BBB
- A host of features that come with VoIP plans
- Unlimited calls within USA and Canada
- Mixed reviews due to issues like call quality
Founded in 2004, Voipo is a VoIP provider that offers month by month and annual contracts. The service provides users with unlimited calls within the United States and Canada. There is a fair usage limit on the service, which stands at 5000 minutes, making it perfectly adequate for a wide range of needs. Users of this service can benefit from a free second line along with a host of features, including a free international call allowance.
The provider offers decent customer service and has received the top rating of A+ from the Better Business Bureau, although it is not BBB accredited. Reviews on sites such as Yelp are mixed, with some giving the provider lower scores due to issues such as sound quality and reliability of service. When it comes to contacting this provider, you can use a number of methods including live online chat.
The wide variety of features that comes with the plans from Voipo includes caller ID, call waiting, advanced voicemail, online call history, online voicemail, telemarketer block feature, DND feature, and 3-way calling amongst others. There are over 40 features in total. In addition, the provider offers a 30 day guarantee, which means greater peace of mind for those who take out the plan.
Verdict - Very Good
Voipo offers affordable pricing and a choice of contract period for customers, which are two qualities that will appeal to many people. It is a good, solid provider and although it has mixed consumer reviews, it does come with an excellent BBB rating.
Best VoIp Phone Service Review Recap
Given the value, convenience and flexibility that VoIP service can offer to both consumers and businesses, it is important to select the right plan and provider for your needs. You can then make the most of utilising this innovative, practical technology and cut the cost of your communication.
Best VoIP Service Providers FAQs
Is the information I share via VoIP service secure?
There have been security concerns in the past when it comes to VoIP service and calls. But the threat of someone listening in on your conversations is nothing new. Traditional phones can be wire taped if someone really wants to hear what you have to save. On the other hand, digital data is exposed to a whole different set of security risks. Plus, if you call a traditional landline from a VoIP phone you are exposed to the worst of both worlds. There are many paths digital information takes before reaching a destination. Information is sent to your router and many servers before reaching the intended person and may be intercepted along the way.
However, this is if your VoIP provider does not encrypt calls. Many of the top providers protect calls with strong encryptions that keep eavesdroppers from ever getting ahold of your data. Some providers don't encrypt or have weak encryptions. If you choose a provider with a strong encryption, most people with criminal intent will be kept at bay.
What are the disadvantages of VoIP?
If you're in the market to replace your standard phone service with VoIP, first take into consideration the following disadvantages. The most significant disadvantage of using VoIP is that it's dependent on wall power, in which case you run the risk of losing power altogether during a power outage unless your service provider has not supplied a backup power source ahead of time. The second disadvantage is the inability for authorities to track your location in the event of a 9-1-1 emergency. Since VoIP makes use of IP-address phone number, compared to the traditional NANP number, it's nearly impossible for emergency personnel to identify your location unless you explicitly state it during the call.
Does VoIP have good sound quality and reliability?
VoIP quality and reliability varies from provider to provider. For the most part, sound fidelity for the top VoIP services is excellent. In fact, some providers include synthetic background noise or "comfort noise" in calls just so that callers can tell when the line is working and to create the familiar call experience. VoIP systems may even use voice activity detection to suppress background noise and other distracting sounds while a person is talking. In many instances, VoIP sound quality is better than traditional phones.
Reliability is another issue. The wireless nature leaves VoIP service vulnerable to cutting in and out or choppy audio due to a poor connection. This depends on your VoIP service provider, internet service provider and anything else that would typically interrupt your internet connection. Also, a power outage that would knock out your internet would also leave you without the ability to make calls while a landline would be unaffected.
What is VoIP service and how does it work?
Voice over Internet Protocol (VoIP) is a popular alternative to traditional cable phone services. VoIP services allow you to communicate vocally over IP networks without the use of phone cables. Besides voice, VoIP services may offer SMS and fax as well. VoIP services can be set up to carry communications via the internet or in closed, internal IP networks. They can also be used on smartphones to connect via 3G or 4G networks.
The equipment required for VoIP services varies depending on the provider but all require a decent high speed internet connection. If you are going through a computer you need software and a microphone. If you want to use VoIP just like a traditional phone, some services offer specialized phones or adapters to that you can talk with a typical transmitter and receiver.
VoIP is a popular option because it is significantly cheaper than traditional phone service. For less than the phone company charges, most VoIP providers offer voice as well as text and fax communication. However, when the power is out so is your phone and there are some security issues.