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6 yrs prior to Tmo getting Metro I never had 1 issue. My LTE speeds were consistent at 65-95mbps DL & 25-30mbps UP. I always had LTE. Since Tmo I now have 5-10 mbps DL & 3-4mbps up & no data at all much of the time! I'm forced to toggle airplane mode to reset my radios and force Tmo to activate my LTE. Tmo ruined a great carrier! Metro was always better than Tmo. Now Tmo made them same. I'm leaving in 2 weeks.
Alan from Florida
Breach of warranty
January 6, 2021
URGENT MESSAGE TO METRO BY T-MOBILE: I was sold a LG Stylo4 phone in Vero Beach that is a fire hazard and suffers from numerous other defects. Within the warranty period, I called both Metro PCS and LG to inform them that it is a fire hazard, is overheating, the battery is expanding and pushing the back cover off, not charging properly, arbitrarily changing the system language from English to Russian and Spanish, and does not respond to many touch commands. After nine phone calls and seven emails, your sales staff in Vero Beach and your corporate office in Port St. Lucie refuses to help me. Before I alert the media, file a class action suit, and file a criminal complaint with the FTC for deceptive sales practices, breach of warranty, and knowingly selling defective phones, I'd like to talk to a Metro PCS corporate manager for a mutually agreeable solution.
Most sincerely, Alan W.
Stephanie from Gulfport, Ms
I knew I wouldn't have signal where I live, but I have wifi at my home. I've never had a bad experience in stores, and the people have always been super friendly. They have free phones all the time, and it's never a hassle to get support whether it be through the phone or in store.