Spectrum Mobile Cell Phone Deals in 2021

So I went in to sign up for spectrum mobile because I already had the internet which is one of the requirements to have mobile service with them but when I go to sign up I get treated like a second-class citizen First my credit is ran without even being notified that there was a credit pull being done.. then the customer service rep precedes to tell me that I didn't qualify for financing which is confusing to me because my credit score is in the mid 700 so? That was weird... then after I decide to pay out right for the phone he tells me I can't have the phone that's currently in stock there that I have to wait till the phone is mailed out to me.. what kind of bullcrap, I have never heard off.. you want me to pay for a phone and then have to wait to get it in the mail when you have it in hand in stock ready to sell..no thank you I do not recommend Spectrum unless you want a headache and bad service... So disappointing

Customer service was excellent at one store and the absolute worst in another.

I attempted to upgrade my phone under my current plan with spectrum at the Latham New York store and receive the absolute worst customer service. The sales associate was Incompetent and turned her frustration onto me. I asked to see the manager and rather than inquire as to what the problem was told me to leave the store and never come back in a loud voice and the presence of other customers in the store. The store manager and sales associate Should be severely reprimanded if not fired further absolute poor customer service and demeaning attitude

I left the Latham New York store and went to the Albany New York store in Colonie center. Here I was greeted in a friendly matter and was treated with the upmost respect by a sales associate named Malcolm Hinnant Malcolm arrange for my new phone to be ordered and when it arrived he happily was able to transfer my data from my existing phone to my new phone. He also helped me make sure my old phone was returned so I would receive the appropriate credit.

Spectrum should hire more people like Malcolm and less people like the store manager and associate at the Latham New York store

By the way I love my new phone it works perfectly Malcolm did an excellent job setting it up

Thank you for listening to my comments and I hope you take appropriate action to reward Malcolm and to reprimand the store manager in the Latham New York store

just terrible.......