There could be many home phone providers, like Charter Communications, in your area, making it difficult to select the perfect one for you. After all, if you're reading this article, you're probably considering a home phone service. A home phone may not be as prominent in households compared to the past, but this useful device still exists, especially in business settings.
So just how does Charter Communications stack up against competitors? What are the available Charter phone packages you can select? Can you bundle Charter phone with high-speed internet service and Spectrum TV? What is the customer service like?
You'll find in this guide information on the available Charter Voice plans, the landline features, deals and plans, phone and internet bundles, and more. Hopefully, by the end of this article, you'll be able to figure out whether or not Charter phone service is right for you.
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Charter Communications, which merged with Time Warner Cable back in 2016, offers home phone packages and services at affordable prices. Furthermore, its support of no contracts and its ability to buy out your existing contract may seem tempting to you. But is Charter's Spectrum worth it?
With a quick overview of Charter's home phone service, you'll be able to decide whether the packages are right for you. Keep in mind that you can always check Charter's availability by ZIP code and be able to compare plans on our site.
Read More: Interested in VoIP? You can refer to our buyer's guide to VoIP.
Charter Home Phone
Charter is a little more complicated compared to its rivals due to its merge with Time Warner Cable. As a result, while some areas may offer Spectrum Voice, other areas may feature phone service through Time Warner Cable via Charter's site.
However, I'm going to focus strictly on Spectrum Voice in this review. It's also important to note that Charter shines brightly compared to its competitors because it emphasizes "no contract." To complement the "no contract" emphasis, Charter offers the ability to buy out your old provider's contract. That's right - Charter will pay off your old company's early termination fees up to $500. However, to qualify, and this isn't exactly mentioned until the process is explained, you must install and maintain a Triple Play package.
To complement the "no contract" emphasis, Charter offers the ability to buy out your old provider's contract. That's right - Charter will pay off your old company's early termination fees up to $500. However, to qualify, and this isn't exactly mentioned until the process is explained, you must install and maintain a Triple Play package.
Charter also offers a 30-day money back guarantee, meaning that if you're not completely satisfied with your Charter experience within the first thirty days of service, you'll receive your money back. Additionally, the provider also offers the Service Experience Guarantee. Charter promises to reach your residence during the scheduled arrival window or you'll qualify for a $20 credit.
Additionally, the provider also offers the Service Experience Guarantee. Charter promises to reach your residence during the scheduled arrival window or you'll qualify for a $20 credit.
|Internet + Voice||Unlimited||$49.99|
|Triple Play Select||Unlimited||$99.99|
|Triple Play Silver||Unlimited||$119.99|
|Triple Play Gold||Unlimited||$139.99|
Charter Spectrum Voice, which is set at an affordable fee per month, sports over 18 popular calling features, as well as unlimited local and long distance calling in the U.S., Canada, Mexico, Puerto Rico, Guam, U.S. Virgin Islands, Wake, and the Mariana Islands. Charter also claims no added fees like the phone company charges.
Charter Voice also keeps your family in mind. In the event of an emergency. Spectrum Voice provides enhanced 911 services. Furthermore, the service will work with most monitored home security systems.
Additionally, Spectrum Voice also works during a power outage with the appropriate backup battery installed. This battery, which Charter Spectrum provides for an additional cost, will provide you and your family with up to eight hours of standby and five hours of talk time, even during a power outage.
ProTip: Spectrum Voice is also available for those in the business administration field (or just in business). With Charter Business, you'll be able to thrust your business administration into reliable communication via Charter Voice and Business Internet. Furthermore, Charter Business promises no hidden fees, no contracts, and unlimited calling.
Charter Spectrum Voice service provides more than just unlimited talk. In fact, it bears quite a few features for the home phone:
- Call Waiting
- Caller ID
- Call Waiting with Caller ID
- All Call Forwarding
- Selective Call Forwarding
- Block Anonymous Calls
- Block Unwanted Callers
- VIP Ringing
- Speed Dial
- Accept Selected Callers
- Three-Way Calling
- Repeat Dialing
- Voice Online Manager
- Readable Voicemail
Two features - Repeat Dialing and VIP Ringing - more than likely need a quick explanation. Repeat Dialing, which is an incredibly interesting feature, allows you to automatically redial a busy phone number for you and then notifies you when the phone number is no longer busy so you can make a proper call to the number.
However, the service is a pay-per-use service only. For every time you use the feature, you will be charged 90 cents until you reached the maximum charge of $9 per month.
Then there is VIP Ringing, which allows you to apply a distinctive ring to numbers you select. Finally, the service offers free 411 Directory Assistance and Private Listing.
You can opt into Charter Spectrum Voice International, which features the ability to call to 70 destinations: most of Europe, India, Hong Kong, and Norway. Furthermore, you only pay low per-minute rates to the rest of the world. Best of all, there are no monthly caps to consider.
Deals and Plans
As mentioned, there is only one Charter Internet and voice package available, but the Spectrum Internet service offers speeds beginning at 60 Mbps, free online protection with Security Suite, a free Internet modem. Furthermore, there are no data caps or extra fees with Spectrum Internet.
Alongside Spectrum Internet is Spectrum Voice, which, as previously stated, offers unlimited local and long distance calling to U.S., Canada, Puerto Rico, Guam, and the U.S. Virgin Islands numbers.
Of course, you can always consider the Triple Play Packages, which combine Spectrum TV, Charter Internet, and Charter phone service into a special bundle price.
There are three tiers of Triple Play bundles: Triple Play Select, Triple Play Silver, and Triple Play Gold.
All three packages provide you with free HD, as well as free DVR service (i.e. free TV equipment). And free DVR service, alongside free HD and free TV equipment installation, can be hard to pass up. The only difference between these packages is the number of channels offered, as all three bundles contain 60 Mbps high-speed Internet service and unlimited nationwide calling, complete with 18 (or more) popular features.
Do note that after one year, standard rates will apply, and the standard rate can be a little hefty, so be sure to check the full price of the bundle after the year (unless you negotiate for a more affordable rate, which is very possible).
Read More: You can learn more about Internet and phone bundling with our guide here.
Phone and Internet Bundles
Maintaining a phone, whether it's a cell phone or a home phone, is important when maintaining a connection with the modern world.
However, it's also essential in today's world to have an Internet connection. So why not have the best of both worlds and take advantage of a phone and Internet bundle?
Charter Internet and Phone
If you're looking for an Internet and phone bundle, then Charter has you covered there. Though it only offers the Internet and voice package, the package's Internet is Spectrum Internet, which is considerably fast compared to some providers. You can review all of Spectrum's bundles and the bundle prices here.
Charter is a strong contender in the home phone service industry. With plenty of popular features, affordable services, enticing international calling, and the ability to buy out your contract under certain conditions, it would be difficult not to go with Charter.
If you're not dead set on Charter's service, then you should compare the other home phone services with our best home phone service review. However, if you're deeply considering Charter, then you should also take a peek at the provider's TV packages, the Channel Guide, and Internet plans.