Cox offers a solid home phone service at an affordable price with reliable service. They make installing and operating your home phone service equipment a breeze with step-by-step, guided help to resolve any issues that may arise.
However, how do the Cox home phone service plans compare with the landline services of other local telephone providers? After all, the Cox home phone service plans certainly have their advantages, even when compared to wireless phone service providers; the plans are cheap and there is no contract required.
In this guide, you'll find information on the landline service plans, including international calling, as well as the available phone and internet bundles. Hopefully, by the time you finish reading this guide, you'll be able to decide whether or not Cox should be your local telephone provider.
In This Guide
I will provide you with the information you need to make a comfortable decision of whether or not you should adopt Cox's home phone service. Before you do, you can check Cox's availability by ZIP code and be able to compare plans on our site.
Compare Cox Phone Plans
|Internet Essential + Phone Premier||Unlimited||$49.99|
|Bronze Triple Play||Unlimited||$89.99|
Here are the plans Cox offers, complete with high call quality:
1. Telephone Premier
This plan consists of a Primary Phone line, complete with either 13 or 14 calling features (conflicting information), voice mail, and an Unlimited Domestic Long Distance plan.
With unlimited domestic long distance, you'll be able to make direct-dialed residential and non-commercial voice calls within the United States, to Canada, and to landline phones in Mexico. Telephone Premier also features phone tools, which include readable voice mail, the Telephone Essential features, and more.
This is considerably the cheapest phone plan among the three, but only for the first year. After the first year, it becomes the most expensive available.
2. Telephone Starter
This basic plan features unlimited local calling, enhanced 911 service, and the ability to keep your current number - and keeping your current number is always a fantastic benefit, especially for this basic plan.
3. Telephone Essential
With this plan, you'll receive unlimited local calling and these available Phone Tools: Caller ID, Call Waiting, Call Waiting ID, and Busy Line Redial.
All phone plans are digital.
You can also take advantage of Cox's Long Distance service at a per minute rate. Furthermore, you can always adopt the Simply 5 Savings Plan, Simply Worldwide, or Mi Mexico 200.
A quick explanation of Simply 5 - Simply 5 allows you to make domestic long distance calls for a low rate per minute, but you have to pay a flat monthly fee on top of the per minute rate.
Alongside these plans, you can purchase the following:
- Cox Service Protection Plan
- 1-3 Additional Outlets on a separate trip
- 4 or more Additional Outlets
- EMTA Battery
While some service providers offer directory service assistance at no additional charge, Cox, unfortunately, doesn't. You'll be charged a rather hefty fee per use of the Directory Service Assistance service.
Read More: Need VoIP services instead? We have a guide to the buyer's guide to VoIP.
Cox offers one other plan that other providers have shed fairly recently: Lifeline. Yes, Cox can provide you with the Lifeline program, should you need it. The Lifeline program offers discounted telephone service to qualifying low-income customers. Benefits of the Lifeline program include:
- Monthly discounts on a phone line with unlimited local calling
- A waived service deposit for the telephone line if you elect to receive free toll blocking/restriction
- Waived End User Common Line fees
To enter the Lifeline program, you need to fax or mail a Lifeline application and provide proof of eligibility. You must be a current Cox customer, but if you're approved, the discounts will be applied to your bill.
Read More: You can view Cox's channel lineup and packages with our Cox Channel Lineup guide.
Before discussing any of the available features, I'd like to first introduce you to Cox's enhanced 911 service, which immediately sends your phone number and home address to emergency service personnel.
Furthermore, like its competitors, Cox offers an app that allows you to manage your home phone, TV, and home DVR services, pay your bill, and more.
Here are the calling features offered by Cox:
- Readable Voice Mail
- Call Forwarding
- TV Caller ID
- Free call-blocking
Unfortunately, Cox doesn't offer as many advanced features in comparison to the different phone companies.
Related: DSL providers can be the perfect complement to your phone service. For more information on DSL providers and DSL internet services - especially DSL internet services - you can refer to our guide, "What Is DSL?"
You can take advantage of the following add-ons for your Phone Starter, Phone Essential, or Phone Premier plans:
You must pay a small monthly fee, but you'll enjoy discounted rates for international long distance calls.
Mi Mexico 200
This international plan allows you to take advantage of 200 long distance minutes per month per line at no additional charge. However, the minutes are limited to Mexico.
Phone and Internet Bundles
Having phone and the Internet is important nowadays. You need to remain connected not only with friends and families, but also with doctors, corporations, insurance agencies, and more.
You can't do that without a phone and/or Internet, and if you're lacking a cell phone, you'd best have a landline at the very least. You'll be able to save with a phone and Internet bundle or even a Triple Play bundle, which includes access to TV, the Internet, and phone.
Cox offers several different bundles that include TV, Internet, and phone. At the same time and among the competition featured on MoneySavingPro, Cox is the only provider that doesn't offer a Phone and Internet bundle.
That being said, we will go over the available Triple Play packages.
Cox offers three types of bundles, which come complete with free professional installation. These bundles are categorized by types of metals. You can learn more about these plans by contacting the customer service representatives.
The bronze bundle offers 230 channels, free HD programming, up to 50 Mbps Internet download speeds plus PowerBoost, unlimited local calling with four popular calling features, and, to top it all off, free professional installation.
This package gives you 240 channels, with HBO and Cinemax included, up to 150 Mbps Internet download speeds as well as PowerBoost, and unlimited local calling plus TV Caller ID. As the cherry on top, you'll also receive free professional installation.
With this package, you'll own up 340 channels, complete with free HD programming and HBO and Cinemax included, up to 300 Mbps Internet download speeds plus PowerBoost, over 250,000 free WiFi hotspots to take advantage of, unlimited cloud storage, and unlimited nationwide calling.
Like the Bronze and Silver bundles, you'll receive professional installation, free of charge.
Related: Compare Internet and Phone Bundles
With quality customer service representatives via phone number and live chat, free installation with bundles, a 30-day money back guarantee, a Lifeline service, and, best of all, highly affordable prices. You cannot go wrong with Cox Cable when selecting a home phone service, especially when compared to different phone companies.
If you're unconvinced with Cox's service or feel that it does not suit your needs, then you should take a peek at our buyer's guide to home phone service. At the same time, if you rather see more of what Cox has to offer, then you should read our overview of the Cox's TV packages and Internet plans.